1-800-PACK-RAT

1. SERIOUS

   4 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 2 · 2025: 2 (registry data as of 09/25/2026). Categories: Loss and Damage 3, Deceptive Business Practices 3, Claim Settlement 2, Shipment Documents 1, Hostage Goods 1. Separately, the registry reports a fleet snapshot of 345 trucks, 0 tractors, 105 trailers; this does not measure moves completed during the complaint period.

   Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.

   Source: FMCSA Protect Your Move — complaint history · as of Oct 14, 2026

2. SERIOUS

   Advertises interstate moves; its website shows no USDOT or MC number on the pages we read

   None of the 6 page(s) we read (home, contact, about, pricing, faq, licensing) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).

   Its own federal record shows active household-goods authority (USDOT 1534531, MC-648624); the requirement is to show the USDOT number in its advertising. Confirm the carrier named on your estimate and bill of lading, and check its numbers.

   Source: company website · as of Oct 14, 2026

3. COULD NOT VERIFY

   No State household-goods mover registry record found for this business

   We searched State household-goods mover registry on 10/13/2026 and found no certificate under this name or USDOT 1534531.

   Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.

4. ON RECORD

   Federal record: General Freight — not Household Goods

   Cargo on the FMCSA record: General Freight, STORAGE CONTAINE. Household Goods is not checked.

   Cargo declarations and operating authority are separate records. This checkbox alone does not establish which moves the company may perform.

   Source: SAFER snapshot · MOTUS · as of Oct 14, 2026

5. ON RECORD

   FMCSA investigations on record: 3 — most recent 11/07/2023 (Non-Ratable Review)

   11/07/2023 Non-Ratable Review; 12/04/2015 Non-Ratable Review; 03/13/2014 Compliance Review. No FMCSA enforcement cases in the last six years.

   Source: FMCSA SMS overview · as of Oct 14, 2026

6. ON RECORD

   Florida Division of Corporations (Sunbiz): 5 same-name entities were found but not tied to this business

   ZIPPY SHELL USA, LLC (“INACTIVE”): name differs from the legal and DBA names. ZIPPY SHELL USA, LLC (“INACTIVE”): name differs from the legal and DBA names. 1-800-PACK-RAT, LLC (“ACTIVE”): same name as another entity in the results; no address or officer tie.

   A name match alone does not identify the entity behind this company.

   Before booking: Ask the company for its exact legal entity name and state entity number.

   Source: Florida Division of Corporations (Sunbiz) · Florida Division of Corporations (Sunbiz) · Florida Division of Corporations (Sunbiz) · as of Oct 14, 2026

7. ON RECORD

   1 other business listed at this street address

   “WAKE SKIN CANCER CENTER” (yelp). This is operating-location context: a multi-tenant building or suite shared with unrelated businesses.

   A shared street address alone does not indicate any corporate relationship; suite numbers and tenancy were not compared.

   Source: WAKE SKIN CANCER CENTER · as of Oct 9, 2026

8. ON RECORD

   Every exposed BBB review and complaint record was read: 290 reviews, 313 public complaints

   Reviews 2023-10-14 to 2026-10-02. Public complaints 2023-10-24 to 2026-09-28 (BBB status counts: 284 answered, 91 resolved; “answered” is not “resolved”). BBB counts 62 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.

   Source: BBB profile · BBB complaints · as of Oct 9, 2026

9. CHECKS OUT

   Active federal household-goods authority (MC-648624)

   FMCSA: ACTIVE; authorized for Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; Broker of Property (Except Household Goods); insurance filings on file.

   Source: Captured FMCSA record · Captured FMCSA record · as of Oct 14, 2026

10. CHECKS OUT

    BBB rating A+ (accredited)

    BBB grades this business A+. BBB complaints: 375 complaints in the last 3 years; types: Service or Repair Issues 174, Delivery Issues 68, Product Issues 48, Sales and Advertising Issues 29, Billing Issues 26, Order Issues 16, Customer Service Issues 14; status: 284 answered, 91 resolved. Customer reviews on BBB: 2.54/5 from 290.

    A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

    Source: BBB profile · BBB complaints · as of Oct 9, 2026

What kind of company is this?

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Florida Division of Corporations (Sunbiz) · checked Oct 14, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.

• Limitation: Business registration is not a mover licence.
• Limitation: The register printed no as-of date field; source_date uses the latest dated annual-report filing or event displayed on each record (and the filed date for the rejected filing).
• Limitation: The searched records show principal addresses outside Florida; none of the returned matching records printed the supplied West Palm Beach address.
• Limitation: The name-results lists have Next List pagination. Relevant matches appeared on the first result page for each searched name; subsequent pages were traversed far enough to confirm the lists had moved beyond the relevant name neighborhood.
• Limitation: Same-name or near-name entities were found, but none is tied to this company by an official source plus an address, an officer or a distinctive single match.

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Incomplete: State business entity register unresolved.

Ledger evaluated Oct 14, 2026.