20 consumer complaints filed with FMCSA in the last four years — 7 for holding goods hostage
3 problems · 1 concern to verify · report assembled Oct 19, 2026
What we found
Report assembled Oct 19, 2026 · Source observations are dated below
SERIOUS
20 consumer complaints filed with FMCSA in the last four years — 7 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 2 · 2024: 3 · 2025: 7 · 2026: 8 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 11, Deceptive Business Practices 8, Shipment Documents 7, Hostage Goods 7, Pickup and Delivery 6. Separately, the registry reports a fleet snapshot of 1 truck, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Registry of Corporations and Other Legal Entities lists MCC GROUP, INC. as “CANCELLED”
Registry of Corporations and Other Legal Entities lists MCC GROUP, INC. (305192), Close Corporation with status “CANCELLED”. Registered agent: [name withheld] T (Individual). Officers/managers listed: [name withheld] (President); [name withheld] (Secretary); [name withheld] (Treasurer). A registered agent or officer entry shown as active does not make the entity itself active. A business registration is not a mover licence.
Tied to this business by exact name only. The register's status word is reproduced as printed; its legal effect depends on PR law.
An entity that is not in good standing with its state may be unable to enforce or be held to a contract in its own name.
Before booking: Ask the company for its current state filing and make sure the entity named on your contract is the one that holds the authority and insurance.
9 of the 20 dated Trustpilot reviews we read fall within 30 days (2024-01-13 to 2024-02-07); Trustpilot shows 39 reviews in total over at least 34 months, which spread evenly would be about 1.1 per 30 days
We read 36 reviews across BBB and Trustpilot; one signal stands out — 9 of the 20 dated Trustpilot reviews we read fall within 30 days (2024-01-13 to 2024-02-07); Trustpilot shows 39 reviews in total over at least 34 months, which spread evenly would be about 1.1 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud.
No State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/13/2026 and found no certificate under this name or USDOT 3920829.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
NOTE
Self-declared: “top-rated”
“Top-Rated Moving Company”. This is the company's own marketing statement; this wording alone does not establish an independent ranking.
FMCSA records 1 power unit and 1 driver for USDOT 3920829 (MCC GROUP LLC), with 6,000 miles reported for 2024. These are the figures on this registration, not a measurement of the entire brand, its agents, or its capacity over time.
The BBB profile shows no letter grade (NR). Saved capture of 2026-10-14; this is not a current rating. On 2026-10-14 a bounded BBB search did not return this listing; that is not evidence the listing is gone. No visible complaints provided on the page. Limited info on reviews only with limited details available and no summary information.
The captured federal record lists broker and carrier roles. Registration alone does not establish current authority. Confirm in writing which company will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
1 truck on file
Fleet size reported in federal filings.
What we checked
3 passed1 caution1 failed
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 19, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 19, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
We searched State household-goods mover registry (checked Oct 13, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 19, 2026; confirm current coverage before booking.
Cancelled or revoked insurance filings on record
3 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. One cancellation left no filing of the same coverage in effect on the cancellation date (BIPD cancelled 2025-02-06, next filing effective 2025-05-23). For 2 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 9 filing records for these 7 filings; 2 later records on filings that had already ended are listed but not counted. FMCSA’s authority history also records 3 involuntary revocation actions (served 2024-11-12, disposition DISCONTINUED REVOCATION decided 2024-11-19; served 2024-05-28, disposition DISCONTINUED REVOCATION decided 2024-06-26; served 2024-04-08, disposition DISCONTINUED REVOCATION decided 2024-04-15), 1 revocation or suspension order (INVOLUNTARY REVOCATION, served 2025-01-10, effective 2025-02-12), 1 authority action with a revocation, suspension or out-of-service disposition (GRANTED served 2023-06-27, disposition REVOKED decided 2025-02-12) and 1 reinstatement (served 2025-05-29). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
Address and operating-location evidence
Property use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Serious concern — investigate before booking
Registry of Corporations and Other Legal Entities lists MCC GROUP, INC. as “CANCELLED”
Confirmed on an official record
Registry of Corporations and Other Legal Entities lists MCC GROUP, INC. (305192), Close Corporation with status “CANCELLED”. Registered agent: [name withheld] T (Individual). Officers/managers listed: [name withheld] (President); [name withheld] (Secretary); [name withheld] (Treasurer). A registered agent or officer entry shown as active does not make the entity itself active. A business registration is not a mover licence.
What this means: An entity that is not in good standing with its state may be unable to enforce or be held to a contract in its own name.
Tied to this business by exact name only. The register's status word is reproduced as printed; its legal effect depends on PR law.
Before booking: Ask the company for its current state filing and make sure the entity named on your contract is the one that holds the authority and insurance.
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
1
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
1
Insurance status
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Safety rating
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DOT complaints (FMCSA)
20 consumer complaints on fileBy year: 2023: 2 · 2024: 3 · 2025: 7 · 2026: 8 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (11)Deceptive Business Practices (8)Shipment Documents (7)Hostage Goods (7)Pickup and Delivery (6)Loss and Damage (3)Claim Settlement (3)Operating Authority (2)Weighing (2)
301 S MCDOWELL STREET SUITE 125, CHARLOTTE, NC 28204
Operating authority dockets
ActiveMC1450184Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 13, 2026.
We searched State household-goods mover registry on Oct 13, 2026 and found no record for this business. That may mean it is not licensed here, or that it is registered under a different legal name.
State business entity record
Registry of Corporations and Other Legal Entities · checked Oct 14, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
Entity name
MCC GROUP, INC.
Status
CANCELLEDNot in good standing on the register.
Entity type
Close Corporation
Entity ID
305192
Formation date
Not stated on the record
Registered agent
[name withheld] T (Individual)
Officers
3 officers are named on the register; names and roles are in the full report.
Limitation: Business registration is not a mover licence.
Limitation: The official record pages did not display an as-of or last-updated date, so source_date is null.
Limitation: The register's searches for A PLUS MOVING, A PLUS MOVING GROUP, the Starting With search A PLUS MOV, and the Exact Match search A PLUS MOVING returned no records.
Limitation: The register displays separate street and mailing addresses and officer/agent addresses; address contains the record's principal/designated or main-office street address rather than combining all address variants.
Limitation: The official search results are limited to 250 records; the relevant MCC GROUP searches returned 8 records for All Words and the exact-name search returned no results. Only MCC GROUP, INC. and the one-character-near FMCC GROUP LLC were treated as near matches; other returned names were not sufficien
Limitation: An active registered agent does not make a defaulted company active; the status word is the register's own.
Same-name entities not tied to this business
Each shares a name with this company and nothing else that the record could confirm. Their status is not this company’s status.
FMCC GROUP LLC · CANCELLED · register entryname differs from the legal and DBA names
Reviews and complaints — every platform we check
Review report assembled Oct 14, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Could not read
The source was not available at the recorded check time.
Source checked Oct 14, 2026
No verified matching listing
No matching listing verified in the sources checked.
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with A Plus Moving Group? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at A Plus Moving Group? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Their claims vs. what we verified
1 website claim compared with the records we read
Owners, officers & related businesses
7 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile, Press / news coverage)
Every review profile we found
2 review profiles, including 1 under different contact details than the federal registration
Every contact channel on file
11 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 333 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 12 of 15 applicable sources. Not available when checked: FMCSA insurance filings, Google, BBB.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 3920829 corroborated (the USDOT number its website prints, matched to this business).
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Company website
Checked — record read6 page(s) of the company website read.
Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-19 for USDOT 3920829 (MC1450184); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-18 (no MOTUS file holds a record for this USDOT): 7 insurance filings from 9 filing records (4 replaced, 3 cancelled); of the 3 cancelled filings, 2 had a filing of the same coverage in effect on the cancellation date and 1 had none; 2 later termination records on filings that had already ended, not counted again; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 6 authority actions, including 3 involuntary revocation actions (3 discontinued); 1 action with a revocation, suspension or out-of-service disposition; 1 revocation or suspension order. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 5 filing(s) for MC1450184; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage.
Checked — no match in the recorded scopeState household-goods mover registry: searched, no record.
Oct 13, 2026
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Google
Not available when checkedgoogle: Google Maps answered with a list of businesses rather than this one. Google listing details have not been verified for this report..
Oct 14, 2026
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Yelp
Checked — no match in the recorded scopeyelp: bounded search found no matching listing; this is not proof none exists.
Oct 14, 2026
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BBB
Not available when checkedbbb: Saved capture of 2026-10-14; this is not a current rating. On 2026-10-14 a bounded BBB search did not return this listing; that is not evidence the listing is gone. No visible complaints provided on the page. Limited info on reviews only with limited details available and no summary information.
Checked — record read7 identifier search(es) without the company name; 60 lead(s), 1 under another name.
Oct 14, 2026
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Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 14, 2026
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Follow-up on unresolved leads
Checked — record read3 follow-up question(s) researched; 1 concerned a page that is not a separate business; 2 remain unresolved or only partly resolved.
Oct 14, 2026
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Ledger evaluated Oct 19, 2026.
How current is this report?
Report assembled Oct 19, 2026. First published Oct 14, 2026. This report pulls from 333 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
