1 consumer complaint filed with FMCSA in the last four years — 1 for holding goods hostage
5 problems · 1 concern to verify · 1 address caution · report assembled Oct 13, 2026
What we found
Report assembled Oct 13, 2026 · Source observations are dated below
SERIOUS
1 consumer complaint filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 1 (registry data as of 09/25/2026). Categories: Shipment Documents 1, Hostage Goods 1. Separately, the registry reports a fleet snapshot of 40 trucks, 4 tractors, 10 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
The website claims 5000 reviews, but we could not establish its corresponding platform listing; the most any of the four platforms we check shows is 1628 reviews (Google) — more than twice as many claimed as any of them shows
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
No State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/09/2026 and found no certificate under this name or USDOT 1140502.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
ON RECORD
The five most recent FMCSA investigations on record — most recent 11/20/2018 (Compliance Review)
11/20/2018 Compliance Review; 11/09/2016 Non-Ratable Review; 10/08/2008 Compliance Review; 08/28/2007 Compliance Review; 06/09/2004 Compliance Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Minnesota Secretary of State Business Search: AAA Movers Inc. of Minneapolis — “Active / In Good Standing”
Minnesota Secretary of State Business Search lists AAA Movers Inc. of Minneapolis (12J-982), Business Corporation (Domestic) with status “Active / In Good Standing”, formed 2002-10-29. Registered agent: [name withheld]. Officers/managers listed: [name withheld] (Chief Executive Officer). A business registration is not a mover licence.
Tied to this business by exact name and a named officer or agent.
Every exposed BBB review and complaint record was read: 20 reviews, 2 public complaints
Reviews 2023-10-22 to 2026-09-22. Public complaints 2024-03-14 to 2026-03-09 (BBB status counts: 15 answered, 1 resolved; “answered” is not “resolved”). BBB counts 14 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
Oct 1, 2026MEDIUMNew operating authority on record: MC861493 Motor Carrier of Property (Except Household Goods) — Active.
Oct 1, 2026MEDIUMNew operating authority on record: MC861493 Motor Carrier of Household Goods — Active.
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
44 trucks on file
Fleet size reported in federal filings.
What we checked
3 passed3 caution1 failed
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 13, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 13, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
We searched State household-goods mover registry (checked Oct 9, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 13, 2026; confirm current coverage before booking.
Cancelled or revoked insurance filing on record
1 cancelled or revoked insurance filing on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. One cancellation left no filing of the same coverage in effect on the cancellation date (CARGO cancelled 2016-06-17, next filing effective 2022-02-25). FMCSA’s files hold 14 filing records for these 8 filings; 5 later records on filings that had already ended and 1 replacement record dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 3 involuntary revocation actions (served 2022-03-02, disposition DISCONTINUED REVOCATION decided 2022-03-10; served 2016-12-19, disposition DISCONTINUED REVOCATION decided 2016-12-27; served 2014-05-16, disposition DISCONTINUED REVOCATION decided 2014-05-19). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
Review ratings compared across sources
Star ratings differ by 3.0 stars across Google, BBB. Read reviews on each platform before relying on any single rating.
Address and operating-location evidence
Website and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
BBB customer review rating
Review the evidence
1.55/5 from 20 platform-reported reviews; source observed 2026-10-13.
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
44
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
40
Insurance status
—
Safety rating
Satisfactory
DOT complaints (FMCSA)
1 consumer complaint on fileBy year: 2025: 1 · registry data as of Sep 25, 2026 · FMCSA complaint historyShipment Documents (1)Hostage Goods (1)
ActiveMC861493Motor Carrier of Property (Except Household Goods)
ActiveMC861493Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 9, 2026.
We searched State household-goods mover registry on Oct 9, 2026 and found no record for this business. That may mean it is not licensed here, or that it is registered under a different legal name.
State business entity record
Minnesota Secretary of State Business Search · checked Oct 13, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
Entity name
AAA Movers Inc. of Minneapolis
Status
Active / In Good Standing
Entity type
Business Corporation (Domestic)
Entity ID
12J-982
Formation date
Oct 29, 2002
Registered agent
[name withheld]
Officers
1 officer is named on the register; names and roles are in the full report.
How it was tied to this business
By the exact name and an officer or owner named on this company’s records.
Limitation: Business registration is not a mover licence.
Limitation: The Minnesota register did not display an as-of or last-updated date on these record pages, so source_date is null.
Limitation: The register displayed no officers, directors or members for the trademark, inactive corporation, or LLC records; only the active corporation displayed a Chief Executive Officer.
Limitation: The search result page displayed no explicit total count or pagination controls; the complete result sets were read for each submitted search (active and inactive, with prior names included).
Limitation: The register records did not confirm the supplied New Hope address or the FMCSA officer name [name withheld]; only register-printed data is reported.
Limitation: An active registered agent does not make a defaulted company active; the status word is the register's own.
Same-name entities not tied to this business
Each shares a name with this company and nothing else that the record could confirm. Their status is not this company’s status.
AAA Movers L. L. C. · Inactive · register entryname differs from the legal and DBA names
AAA MOVERS "WE TAKE THE HEADACHE OUT OF MOVING" · Inactive · register entryname differs from the legal and DBA names
AAA MOVERS · Active / In Good Standing · register entrysame name as another entity in the results; no address or officer tie
AAA MOVERS · Active / In Good Standing · register entrysame name as another entity in the results; no address or officer tie
AAA Movers, Inc. of Minneapolis · Inactive · register entrysame name as another entity in the results; no address or officer tie
AAA MOVERS, INC. OF MINNEAPOLIS · Inactive · register entrysame name as another entity in the results; no address or officer tie
Reviews and complaints — every platform we check
Review report assembled Oct 13, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
No matching listing verified in the sources checked.
Source checked Oct 13, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with AAA Movers? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at AAA Movers? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
6 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile, BBB review responses)
Every review profile we found
2 review profiles, including 2 under different contact details than the federal registration
Every contact channel on file
15 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 678 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 15 of 16 applicable sources. Not available when checked: FMCSA insurance filings.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 1140502 corroborated (the USDOT number its website prints, matched to this business).
—
—
Company website
Checked — record read5 page(s) of the company website read.
Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-13 for USDOT 1140502 (MC861493); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-12 (no MOTUS file holds a record for this USDOT): 8 insurance filings from 14 filing records (6 replaced, 1 cancelled, 1 name changed); of the 1 cancelled filing, 1 had no filing of the same coverage in effect on the cancellation date; 5 later termination records on filings that had already ended, not counted again; 1 replacement record dated the filing's own effective date, not counted as an end; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 5 authority actions, including 3 involuntary revocation actions (3 discontinued); 0 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 7 filing(s) for MC861493; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage.
Checked — record read7 identifier search(es) without the company name; 59 lead(s), 0 under another name.
Oct 9, 2026
—
Related entities
Checked — record readNo other-name lead shared a strong identifier.
Oct 9, 2026
—
Follow-up on unresolved leads
Checked — record read2 follow-up question(s) researched; 2 remain unresolved or only partly resolved.
Oct 13, 2026
—
Ledger evaluated Oct 13, 2026.
How current is this report?
Report assembled Oct 13, 2026. First published Sep 3, 2026. This report pulls from 678 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.