Carrier vs broker disclosure check
Review the evidence
high risk
Full source note: Carrier vs broker disclosure check
Carrier vs broker disclosure check: high risk
A&C Brothers Moving & Storage
FMCSA registrant: A&C BUSINESS ENTERPRISE INC
USDOT 2572635 · FMCSA SAFER · observed
Phoenix, AZUSDOT 2572635MC 908742(480) 999-5299
NMB Verification
Serious problems on the record
BBB rating D- — not accredited
1 problem · report assembled Oct 10, 2026
What we found
Report assembled Oct 10, 2026 · Source observations are dated below- SERIOUSBBB rating D- — not accredited
Failure to respond to 2 complaint(s) filed against business. BBB complaints: 4 complaints in the last 3 years (0 closed in the last 12 months); types: Service or Repair Issues 3, Delivery Issues 1; status: 2 unanswered, 2 answered.
Source: BBB profile · as of Sep 3, 2026
- NOTEFMCSA's mover registry and captured registration disagree on household-goods carrier or broker authority
Protect Your Move (registry data as of 09/25/2026): "A&C BROTHERS MOVING & STORAGE (U.S. DOT# 2572635) is NOT authorized by FMCSA to transport or arrange the transportation of Household Goods.". Captured SAFER/MOTUS record: household-goods carrier or broker authority active (MC908742 Motor Carrier of Household Goods — Active).
Check the dated FMCSA records before relying on this authority category.
Source: FMCSA Protect Your Move · MOTUS · SAFER snapshot · as of Oct 10, 2026
- NOTESays “licensed and insured” — prints no licence number
“Our family offers over three generations of experience. A&C Brothers Moving & Storage is licensed and insured. quick links Movers Phoenix Ar”. No USDOT, MC or state licence number appears anywhere in the site text we read.
this state issues no household-goods mover licence to check. Its federal registration is USDOT 2572635 (active); the website prints no number for it.
Source: company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 2572635 in the last four years (registry data as of 09/25/2026).
Source: FMCSA Protect Your Move — complaint history · as of Oct 10, 2026
- CHECKS OUTActive federal household-goods authority (MC-908742)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 10, 2026
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Intrastate operation reported
The captured federal record reports in-state operation. This is a declared operating scope, not verification of a state license. See the separate licensing checks.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
2 trucks on file
Fleet size reported in federal filings.
What we checked
3 passed
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 10, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 10, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceArizona does not license household-goods movers. Arizona does not license or register household-goods movers. (Source last read Aug 20, 2026.)
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 10, 2026; confirm current coverage before booking.
- Review ratings compared across sourcesGoogle has an unknown number of reviews and BBB has only 4 reviews, too few to compare with BBB's 4; star ratings differ by 2.6 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 10, 2026
- Carrier operation
What does this mean?
This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized." - Intrastate Only (Non-hazardous materials)
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 10, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 2
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 3
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Sep 25, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 2730 EAST JONES AVENUE, PHOENIX, AZ 85040
- Operating authority dockets
- ActiveMC908742Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA.
Arizona does not license household-goods movers, so there is no state mover licence for this company to hold.
Arizona does not license or register household-goods movers.
Source: Arizona Attorney General, consumer alert: “Arizona does not have a registration law or a professional licensing requirement for movers.” Arizona also exempts motor carriers from Corporation Commission jurisdiction (A.R.S. § 40-206). Read the source (last read Aug 20, 2026).
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
3.6/5
★★★★★
review count not shown when checked
Listing matched to this business.
View on Googlematched by phone + website
Source checked Sep 3, 2026
No verified matching listing
A listing was reviewed, but its connection to this business is unconfirmed. Its ratings are excluded.
Unmatched listing reviewed on Yelp · A&C BROTHERS MOVING & STORAGE
Source checked Sep 3, 2026
Not accreditedD- BBB grade · 1/5
★★★★★
4 platform-reported reviews · 4 complaints (3 yrs), 0 in 12 mo
Complaints: Service or Repair Issues 3, Delivery Issues 1 · 2 unanswered, 2 answered
Listing matched to this business.
View on BBBmatched by website
Source checked Sep 3, 2026
—
0 platform-reported reviews · unclaimed
Listing matched to this business.
View on Trustpilotmatched by website domain
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with A&C Brothers Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at A&C Brothers Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
5 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, Press / news coverage, BBB review responses)
Every review profile we found
3 review profiles, including 2 under different contact details than the federal registration
Every contact channel on file
11 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 255 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked; FMCSA insurance filings, State business entity register unresolved.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 2572635 corroborated (a USDOT number recorded for this business, re-matched by phone or email). | — | — |
| Company website | Checked — record read5 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 10, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 10, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 10, 2026 | View source |
| FMCSA insurance filings | Last checked more than 30 days agoFMCSA Licensing & Insurance filing history: last read on 2026-08-11, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 11, 2026 | — |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-08-23, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 23, 2026 | — |
| State mover licence | Not applicableThis state issues no household-goods mover licence. | — | — |
| Not available when checkedgoogle: listing identity confirmed by phone, website, but this run did not show its review count. | Sep 3, 2026 | View source | |
| Yelp | Checked — no match in the recorded scopeyelp: bounded search found no matching listing; this is not proof none exists. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by website. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Sep 3, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 10, 2026.
Information NMB could not verify
- • Certificate transparency source unavailable — latest recorded lookup could not be completed (research gap, not a company finding)
How current is this report?
Report assembled Oct 10, 2026. First published Sep 3, 2026. This report pulls from 255 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?