Advanced Moving & Storage
FMCSA registrant: ADVANCED MOVING & STORAGE INC
USDOT 872553 · FMCSA SAFER · observed
6 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Report assembled Oct 13, 2026 · Source observations are dated below- SERIOUS6 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2025: 1 · 2026: 4 (registry data as of 09/25/2026). Categories: Pickup and Delivery 4, Loss and Damage 2, Estimates/Final Charges 1, Hostage Goods 1, Claim Settlement 1. Separately, the registry reports a fleet snapshot of 8 trucks, 2 tractors, 2 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 13, 2026
- SERIOUS1 closed FMCSA enforcement case against this carrier in the last six years
case IL-2022-0062-US1805, closed 06/29/2022. FMCSA enforcement record, six years as of 10/12/2026. The public record publishes the case number and closing date only — not the violation or the penalty.
FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.
Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Oct 13, 2026
- SERIOUSReview pattern consistent with manufactured reviews
Two independent signals — 64 of the 409 dated BBB reviews we read fall within 30 days (2025-09-07 to 2025-10-06); BBB shows 409 reviews in total over at least 35 months, which spread evenly would be about 11.4 per 30 days; 3 pairs of reviews under different names on BBB share near-identical wording (5-word phrase overlap 86%, 54%, 52%); both texts of each pair are cited — a pattern consistent with manufactured reviews. Read the cited reviews yourself. Separately, 1 note on the company's review claims vs its record is listed below. Signals: BBB 4.9★ (409 reviews) vs Yelp 2.2★ (232 reviews): a 2.7-star gap between platforms · 64 of the 409 dated BBB reviews we read fall within 30 days (2025-09-07 to 2025-10-06); BBB shows 409 reviews in total over at least 35 months, which spread evenly would be about 11.4 per 30 days · 3 pairs of reviews under different names on BBB share near-identical wording (5-word phrase overlap 86%, 54%, 52%); both texts of each pair are cited
Do not weigh the star rating. Read the cited reviews yourself.
Source: BBB review — Isabella Z · BBB review — Arthur J · BBB review — Ruth R · BBB review — Joshua H · BBB review — Adrian S · BBB review — Raymond D · as of Oct 10, 2026
- PROBLEMRatings disagree sharply between platforms
BBB 4.9★ (409 reviews) vs Yelp 2.2★ (232 reviews): a 2.7-star gap between platforms Rating and review count observations: google: 2026-10-10T20:28:30.994Z; yelp: 2026-10-10T20:28:30.994Z; bbb: 2026-10-10T20:28:45.929Z.
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Yelp listing · BBB listing
- PROBLEM
- ON RECORDThe five most recent FMCSA investigations on record — most recent 03/03/2022 (Compliance Review)
03/03/2022 Compliance Review; 09/13/2018 Non-Ratable Review; 10/06/2016 Non-Ratable Review; 04/29/2016 Non-Ratable Review; 02/20/2015 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more.
Source: FMCSA SMS overview · as of Oct 13, 2026
- ON RECORDIllinois Secretary of State Business Entity Search could not be checked in this report
The register could not be read. Business registration is not a mover licence. No entity matches could be confirmed because the official register's search-results endpoint failed before results were displayed. The exact legal name search for ADVANCED MOVING & STORAGE INC was submitted, but its results could not be read. The separate search for Advanced Moving & Storage and the suffix-free/partial-name search could not be completed after the register became unreachable. Because no record page opened, entity ID, entity type, status, formation date, registered agent, officers, address, source date, and record-page URL could not be confirmed. The register search was blocked: The Illinois Secretary of State Business Entity Search form loaded, but submitting the search to https://apps.ilsos.gov/businessentitysearch/businessentitysearch failed with ERR_HTTP2_PROTOCOL_ERROR / the endpoint was unreachable. No search results or record pages could be read.
- ON RECORDEvery exposed BBB review and complaint record was read: 409 reviews, 17 public complaints
Reviews 2023-10-17 to 2026-10-06. Public complaints 2024-01-19 to 2026-03-11 (BBB status counts: 16 answered, 2 resolved; “answered” is not “resolved”). BBB counts 1 further complaint it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 10, 2026
- CHECKS OUTActive federal household-goods authority (MC-382245)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 13, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. BBB complaints: 18 complaints in the last 3 years (4 closed in the last 12 months); types: Product Issues 7, Service or Repair Issues 7, Billing Issues 1, Customer Service Issues 1, Delivery Issues 1, Order Issues 1; status: 16 answered, 2 resolved. Customer reviews on BBB: 4.89/5 from 409. BBB counts 1 complaint(s) it does not publish. Source observations: accreditation 2026-10-10T20:28:45.929Z; complaint count 2026-10-10T20:28:45.929Z; rating and review count 2026-10-10T20:28:45.929Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · BBB complaints
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC382245 Motor Carrier of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC382245 Motor Carrier of Household Goods — Active.
- Sep 17, 2026MEDIUM1 new consumer complaint filed with FMCSA (5 → 6 in the last four years).
- Sep 16, 2026MEDIUM1 new consumer complaint filed with FMCSA (4 → 5 in the last four years).
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 13, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 13, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceNot checked for this profile.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 13, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record15 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. One cancellation left no filing of the same coverage in effect on the cancellation date (CARGO cancelled 2001-04-21, next filing effective 2001-05-01). For 10 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. For 4 of them, whether coverage continued cannot be judged from the files: FMCSA’s own later record of the same filing is dated after the cancellation (BIPD cancelled 2002-05-01, later record dated 2003-05-01; CARGO cancelled 2002-05-01, later record dated 2003-05-01); FMCSA’s active/pending file, frozen 2026-05-14 like the history file, still lists the same filing as active (BIPD cancelled 2025-12-04, listed as active, posted 2026-02-25; CARGO cancelled 2025-12-04, listed as active, posted 2026-02-25). FMCSA’s files hold 40 filing records for these 26 filings; 12 later records on filings that had already ended and 2 replacement records dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 9 involuntary revocation actions (served 2026-02-19, disposition DISCONTINUED REVOCATION decided 2026-02-25; served 2025-12-11, disposition DISCONTINUED REVOCATION decided 2025-12-17; served 2025-11-07, disposition DISCONTINUED REVOCATION decided 2025-11-13; served 2023-04-20, disposition DISCONTINUED REVOCATION decided 2023-05-18; served 2018-03-27, disposition DISCONTINUED REVOCATION decided 2018-04-19; served 2013-04-22, disposition DISCONTINUED REVOCATION decided 2013-05-20; served 2011-05-23, disposition DISCONTINUED REVOCATION decided 2011-05-24; served 2010-11-12, disposition DISCONTINUED REVOCATION decided 2010-12-09; served 2010-04-05, disposition DISCONTINUED REVOCATION decided 2010-05-03), 4 revocation or suspension orders (Operating Authority Involuntary Suspension Notice, served 2026-06-03, effective 2026-07-03; Operating Authority Involuntary Suspension Notice, served 2026-06-01, effective 2026-07-01; INVOLUNTARY REVOCATION, served 2012-04-26, effective 2012-05-29; INVOLUNTARY REVOCATION, served 2001-04-23, effective 2001-03-28), 2 authority actions with a revocation, suspension or out-of-service disposition (GRANTED served 2001-07-30, disposition REVOKED decided 2012-05-29; GRANTED served 2000-11-02, disposition REVOKED decided 2001-06-11), 1 MOTUS status change suspending, revoking or inactivating the authority (involuntary suspension, status Inactive, 2026-07-04) and 2 reinstatements (served 2026-08-29, 2012-05-31).
- Review ratings compared across sourcesStar ratings differ by 2.7 stars across Google, Yelp, BBB. Read reviews on each platform before relying on any single rating.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
- Claimed reviews matches verified recordstory Counter 35 Years in business 80,000+ Satisfied Clients 750+ Google Reviews Everything You Need — All Under One Roof on website matches Google shows 791 reviews (checked Oct 10, 2026) from Google listing matched to this business.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 13, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 13, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 10
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 8
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 6 consumer complaints on fileBy year: 2024: 1 · 2025: 1 · 2026: 4 · registry data as of Sep 25, 2026 · FMCSA complaint historyPickup and Delivery (4)Loss and Damage (2)Estimates/Final Charges (1)Hostage Goods (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- 1 closed enforcement case(s) (six years): IL-2022-0062-US1805 2022-06-29 · SMS recordInvestigations: 2022-03-03 Compliance Review; 2018-09-13 Non-Ratable Review; 2016-10-06 Non-Ratable Review; 2016-04-29 Non-Ratable Review; 2015-02-20 Non-Ratable Review
- Physical address
- 1159 N ELLIS ST, BENSENVILLE, IL 60106-1115
- Operating authority dockets
- ActiveMC382245Motor Carrier of Property (Except Household Goods)ActiveMC382245Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State business entity record
Illinois Secretary of State Business Entity Search · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: No entity matches could be confirmed because the official register's search-results endpoint failed before results were displayed.
- Limitation: The exact legal name search for ADVANCED MOVING & STORAGE INC was submitted, but its results could not be read.
- Limitation: The separate search for Advanced Moving & Storage and the suffix-free/partial-name search could not be completed after the register became unreachable.
- Limitation: Because no record page opened, entity ID, entity type, status, formation date, registered agent, officers, address, source date, and record-page URL could not be confirmed.
- Limitation: The register search was blocked: The Illinois Secretary of State Business Entity Search form loaded, but submitting the search to https://apps.ilsos.gov/businessentitysearch/businessentitysearch failed with ERR_HTTP2_PROTOCOL_ERROR / the endpoint was unreachable. No search results or record pages could be read.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Oct 10, 2026
Listing matched to this business.
Source checked Oct 10, 2026
AccreditedListing matched to this business.
Profile identity checked Oct 10, 2026 · stored evidence
Accreditation checked Oct 10, 2026 · stored evidence
Complaints checked Oct 10, 2026 · stored evidence
Rating and review count checked Oct 10, 2026 · stored evidence
Source checked Oct 10, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Advanced Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Advanced Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: State mover licence not yet checked.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 872553 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 10, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 13, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 13, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 13, 2026 | View source |
| FMCSA insurance filings | Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-13 for USDOT 872553 (MC382245); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-12: 26 insurance filings from 40 filing records (10 replaced, 15 cancelled, 1 name changed); of the 15 cancelled filings, 10 had a filing of the same coverage in effect on the cancellation date, 1 had none and 4 cannot be judged from these files; 12 later termination records on filings that had already ended, not counted again; 2 replacement records dated the filing's own effective date, not counted as an end; 2 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 14 authority actions, including 9 involuntary revocation actions (9 discontinued); 2 actions with a revocation, suspension or out-of-service disposition; 1 MOTUS status change suspending, revoking or inactivating the authority (2026-07-04); 4 revocation or suspension orders. | Oct 13, 2026 | View source |
| State business entity register | Not available when checkedIllinois Secretary of State Business Entity Search: not available when checked. | Oct 10, 2026 | — |
| State mover licence | Not yet checkedState mover licensing was not checked. | — | — |
| Checked — record readgoogle: listing identity confirmed by website. | Oct 10, 2026 | View source | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Oct 10, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website, address. | Oct 10, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 409/409 reviews, 17/17 public complaints, 1 hidden. | Oct 10, 2026 | View source |
| Trustpilot | Checked — no match in the recorded scopetrustpilot: bounded search found no matching listing; this is not proof none exists. | Oct 10, 2026 | View source |
| Phone, address and identifier search | Checked — record read6 identifier search(es) without the company name; 48 lead(s), 0 under another name. | Oct 10, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 10, 2026 | — |
| Follow-up on unresolved leads | Checked — record read1 follow-up question(s) researched; 1 remains unresolved or only partly resolved. | Oct 10, 2026 | — |
Ledger evaluated Oct 13, 2026.
Report assembled Oct 13, 2026. First published Sep 3, 2026. This report pulls from 653 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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