Advanced Moving & Storage
Legal name: ADVANCED MOVING & STORAGE INC
3 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS3 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2025: 1 · 2026: 1 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 1, Hostage Goods 1, Pickup and Delivery 1, Loss and Damage 1, Claim Settlement 1. Fleet on the registry: 10 trucks — 0.3 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- SERIOUS1 closed FMCSA enforcement case against this carrier in the last six years
case IL-2022-0062-US1805, closed 06/29/2022. FMCSA enforcement record, six years as of 09/02/2026. The public record publishes the case number and closing date only — not the violation or the penalty.
FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.
Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Sep 3, 2026
- SERIOUSA same-brand business in plano, TX is rated F by BBB
“Advanced Movers”. Failure to respond to 2 complaint(s) filed against business - 2 complaint(s) filed against business
A brand that failed licensing checks in one state and reappears in another is the pattern NMB exists to expose. Ask the company directly whether this is the same operation.
Source: BBB profile · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
BBB 4.9★ (407 reviews) vs Yelp 2.2★ (232 reviews): a 2.7-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Yelp listing · BBB listing · as of Sep 3, 2026
- PROBLEM
- NOTESelf-declared: “most trusted”, “top rated”, “# 1”
“0) 790-2500 Lisle, IL (630) 369-8422 Buffalo Grove, IL (847) 358-2141 Most Trusted Chicago Movers Advanced Moving & Stor”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 03/03/2022 (Compliance Review)
03/03/2022 Compliance Review; 09/13/2018 Non-Ratable Review; 10/06/2016 Non-Ratable Review; 04/29/2016 Non-Ratable Review; 02/20/2015 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: JAMES LALAGOS (PRESIDENT)
Company official(s) on the FMCSA registration for USDOT 872553, ADVANCED MOVING & STORAGE INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Bensenville, IL: “Advanced Moving & Storage”
BBB: “Advanced Moving & Storage” — BBB rating A+, started 1/1/1914. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (630) 790-2500 on both records; BBB: phone (630) 369-8422 on both records; BBB: website chicagomoving.com on both records; BBB: address 1159 N Ellis St, Bensenville, IL 60106-1115 matches 1159 N Ellis St, Bensenville, IL, 60106; BBB: address 1159 N Ellis St, Bensenville, IL 60106-1115 matches 1159 N Ellis St, Bensenville, IL 60106; BBB: address 1159 N Ellis St, Bensenville, IL 60106-1115 matches 1159 N ELLIS ST, BENSENVILLE, IL 60106-1115; BBB: address 1159 N Ellis St, Bensenville, IL 60106-1115 matches 1159 N ELLIS STREET, BENSENVILLE, IL 60106.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Advanced Moving & Storage · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-382245)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; Motor Carrier of Property (Except Household Goods); insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 18 complaints in the last 3 years (5 closed in the last 12 months); types: Product Issues 7, Service or Repair Issues 7, Billing Issues 1, Customer Service Issues 1, Delivery Issues 1, Order Issues 1; status: 16 answered, 2 resolved.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Advanced Moving & StorageBensenville, ILON RECORDlink strength: strong
- BBB — Advanced Moving & Storage: BBB rating A+ · started 1/1/1914
How we linked them: BBB: phone (630) 790-2500 on both records · BBB: phone (630) 369-8422 on both records · BBB: website chicagomoving.com on both records · BBB: address 1159 N Ellis St, Bensenville, IL 60106-1115 matches 1159 N Ellis St, Bensenville, IL, 60106 · BBB: address 1159 N Ellis St, Bensenville, IL 60106-1115 matches 1159 N Ellis St, Bensenville, IL 60106 · BBB: address 1159 N Ellis St, Bensenville, IL 60106-1115 matches 1159 N ELLIS ST, BENSENVILLE, IL 60106-1115 · BBB: address 1159 N Ellis St, Bensenville, IL 60106-1115 matches 1159 N ELLIS STREET, BENSENVILLE, IL 60106
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Sep 2, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods; Motor Carrier of Property (Except Household Goods)). (AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods) → AUTHORIZED FOR: Motor Carrier of Household Goods; Motor Carrier of Property (Except Household Goods))
- Sep 2, 2026MEDIUM1 new consumer complaint filed with FMCSA (2 → 3 in the last four years).
- Aug 29, 2026RESTOREDMC382245 Motor Carrier of Household Goods: Inactive → Active.
- Aug 29, 2026RESTOREDHousehold-goods operating authority is now active. (false → true)
- Aug 29, 2026INFONew Entrant Program status: CURRENTLY IN NEW ENTRANT PROGRAM. (EXIT DUE TO CHANGE → CURRENTLY IN NEW ENTRANT PROGRAM)
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Property (Except Household Goods)).
- Aug 20, 2026INFOFederal record address changed to 1159 N ELLIS ST, BENSENVILLE, IL 60106-1115. (1159 N ELLIS STREET, BENSENVILLE, IL, 60106 → 1159 N ELLIS ST, BENSENVILLE, IL 60106-1115)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 872553).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings vary by 2.7 stars across Yelp, BBB. Read the actual reviews before deciding.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsWebsite says over 35 years but BBB business profile shows 112 years (since 1/1/1914). The claim is materially lower than verified.
- Claimed fleet size matches verified records10 trucks on website matches 10 power units (FMCSA) from FMCSA SAFER (power units).
- Claimed employee count matches verified recordsWebsite says 50+ employee team but FMCSA SAFER (drivers) shows 8 drivers (FMCSA), about 6.3× the verified value.
Other concerns we want to surface
- •6 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods; Motor Carrier of Property (Except Household Goods)
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 10
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 8
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 3 consumer complaints on fileBy year: 2024: 1 · 2025: 1 · 2026: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (1)Hostage Goods (1)Pickup and Delivery (1)Loss and Damage (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- 1 closed enforcement case(s) (six years): IL-2022-0062-US1805 2022-06-29 · SMS recordInvestigations: 2022-03-03 Compliance Review; 2018-09-13 Non-Ratable Review; 2016-10-06 Non-Ratable Review; 2016-04-29 Non-Ratable Review; 2015-02-20 Non-Ratable Review
- Physical address
- 1159 N ELLIS ST, BENSENVILLE, IL 60106-1115
- Operating authority dockets
- ActiveMC382245Motor Carrier of Property (Except Household Goods)ActiveMC382245Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
10 reviews read across BBBThe website says 750 reviews on Google. We could read 639 (Yelp 232, BBB 407); Google could not be counted, so this is not the company’s total.
- NOTABLEBBB 4.9★ (407 reviews) vs Yelp 2.2★ (232 reviews): a 2.7-star gap between platforms (all platforms, n=639)
- WEAKThe website claims 750 reviews on Google; Google could not be read (Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
- INFOThe 10 dated BBB reviews we read span 223 days (2025-12-11 to 2026-07-21); the 5 closest together fall within 3 days (BBB, n=10)
- INFO100% of the reviews we read are 1★ or 5★ (n=10; 9 five-star, 1 one-star) — the usual shape of review distributions, noted for context (all platforms, n=10)
- INFOYelp rating 2.2★ from 232 reviews (Yelp, n=232)
- INFO18 complaints closed with BBB in the last 3 years, 5 in the last 12 months (BBB shows 407 customer reviews; FMCSA record: 10 trucks) (BBB, n=18)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Advanced Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Advanced Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 497 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?