All Service Moving
Legal name: ASM LLC
3 consumer complaints filed with FMCSA in the last four years
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEM3 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 · 2026: 2 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 2, Loss and Damage 2, Weighing 1, Pickup and Delivery 1, Claim Settlement 1. Fleet on the registry: 100 trucks — under 0.1 complaints per truck.
Source: FMCSA Protect Your Move — complaint history · as of Sep 2, 2026
- PROBLEM3 pairs of reviews under different names on Trustpilot share near-identical wording (5-word phrase overlap 100%, 91%, 88%); both texts of each pair are cited
We read 30 reviews across BBB and Trustpilot; one signal stands out — 3 pairs of reviews under different names on Trustpilot share near-identical wording (5-word phrase overlap 100%, 91%, 88%); both texts of each pair are cited. Read the cited reviews yourself.
Source: Trustpilot review — CD · Trustpilot review — Karim M. · Trustpilot review — Ranya Y. · Trustpilot listing · as of Sep 3, 2026
- NOTESelf-declared: “top-rated”, “number one”
“n to quality, reliability and trustworthiness, distinguishing us as a top-rated service provider within our industry. Th”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: MATTHEW SCHOTT (CCO), JEFFREY GRABEEL (SOLE MEMBER & CEO)
Company official(s) on the FMCSA registration for USDOT 1863079, ASM LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Phoenix, AZ: “All Service Moving” / “ASM LLC”
BBB: “All Service Moving” — BBB rating A+, started 12/17/2005. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (602) 266-5266 on both records; BBB: website allservicemoving.com on both records; BBB: address 2141 E Magnolia St, Phoenix, AZ 85034-6814 matches 2141 E. Magnolia St., Phoenix, AZ 85034; BBB: lists allservicemoving.com as its own page; BBB: Mr. Jeff Grabeel — same surname as JEFFREY GRABEEL; BBB: name “All Service Moving” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — All Service Moving · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-722865)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods; Broker of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. BBB complaints: 15 complaints in the last 3 years (10 closed in the last 12 months); types: Service or Repair Issues 8, Delivery Issues 2, Order Issues 2, Sales and Advertising Issues 2, Product Issues 1; status: 10 answered, 5 resolved. Customer reviews on BBB: 4.38/5 from 32.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- All Service Moving / ASM LLCPhoenix, AZON RECORDlink strength: strong
- BBB — All Service Moving: BBB rating A+ · started 12/17/2005
How we linked them: BBB: phone (602) 266-5266 on both records · BBB: website allservicemoving.com on both records · BBB: address 2141 E Magnolia St, Phoenix, AZ 85034-6814 matches 2141 E. Magnolia St., Phoenix, AZ 85034 · BBB: lists allservicemoving.com as its own page · BBB: Mr. Jeff Grabeel — same surname as JEFFREY GRABEEL · BBB: name “All Service Moving” appears on both records
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 1863079).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe could not read this company’s insurance coverage amounts from the federal record.
- Reviews are consistent across sourcesStar ratings are within 1.2 stars of each other across 3 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 50+ trucks but FMCSA SAFER (power units) shows 100 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsover 150 relocation personnel during peak seasons on website matches 140 drivers (FMCSA) from FMCSA SAFER (drivers).
Other concerns we want to surface
- •1 medium-confidence identity match awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods; Broker of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 100
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 140
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - pending insurance cancellation
- Safety rating
- Non-Ratable
- DOT complaints (FMCSA)
- 3 consumer complaints on fileBy year: 2023: 1 · 2026: 2 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (2)Loss and Damage (2)Weighing (1)Pickup and Delivery (1)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 66 SE MORRISON ST, PORTLAND, OR 97214
- Operating authority dockets
- ActiveMC722865Broker of Household GoodsActiveMC722865Broker of Property (Except Household Goods)ActiveMC722865Motor Carrier of Property (Except Household Goods)ActiveMC722865Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
30 reviews read across BBB, Trustpilot- NOTABLE3 pairs of reviews under different names on Trustpilot share near-identical wording (5-word phrase overlap 100%, 91%, 88%); both texts of each pair are cited (Trustpilot, n=3)
- Trustpilot · CD · 2026-02-20 · 1★: “Booking done in September, shipment supposed to depart in February. Repeatedly misled about agents, payments, and cargo location. Communication is inconsistent, staff gives excuses, and documents are…” source
- Trustpilot · Karim M. · 2026-02-19 · 1★: “Booking done in September, shipment supposed to depart in February. Repeatedly misled about agents, payments, and cargo location. Communication is inconsistent, staff gives excuses, and documents are…” source
- Trustpilot · Ranya Y. · 2026-02-22 · 1★: “Since October, delays, lack of updates, and contradictory information have plagued our shipment. Promised departure dates have not been honored. Local agents don’t even know about the shipment. This…” source
- Trustpilot · Taher K. · 2026-02-20 · 1★: “Extremely Disappointing Experience Since October, delays, lack of updates, and contradictory information have plagued our shipment. Promised departure dates have not been honored. Local agents don’t…” source
- WEAK5 of the 20 dated Trustpilot reviews we read were posted on the same day (2026-02-19) (Trustpilot, n=20)
- Trustpilot · Eddie S · 2026-02-19 · 1★: “Our shipment was booked in September. Weeks later, we learned the initial agent couldn’t accept household goods. Multiple promises of departure dates were made in November and January, none were…” source
- Trustpilot · Stephane H. · 2026-02-19 · 1★: “Do Not Trust This Company Our shipment was booked in September. Weeks later, we learned the initial agent couldn’t accept household goods. Multiple promises of departure dates were made in November…” source
- Trustpilot · Тома Пети · 2026-02-19 · 1★: “Poor Communication and Mismanagement From October onwards, we faced constant delays and conflicting information. The cargo has yet to be delivered to Algeria, and even the local agent has no idea…” source
- Trustpilot · Karim M. · 2026-02-19 · 1★: “Booking done in September, shipment supposed to depart in February. Repeatedly misled about agents, payments, and cargo location. Communication is inconsistent, staff gives excuses, and documents are…” source
- WEAK14 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Jesssica · 2026-06-08 · 5★: “JJ and his partner were excellent during our move. They were efficient, kind and did great work. The communication was also great. Will use them for future moves.” source
- Trustpilot · Primrose Russell · 2026-05-14 · 5★: “JJ was prompt & willing to help. He was easy to work with…and got done quickly. Thanx a lot JJ✌🏾” source
- Trustpilot · Ranya Y. · 2026-02-22 · 1★: “Since October, delays, lack of updates, and contradictory information have plagued our shipment. Promised departure dates have not been honored. Local agents don’t even know about the shipment. This…” source
- Trustpilot · CD · 2026-02-20 · 1★: “Booking done in September, shipment supposed to depart in February. Repeatedly misled about agents, payments, and cargo location. Communication is inconsistent, staff gives excuses, and documents are…” source
- INFOThe 10 dated BBB reviews we read span 491 days (2025-04-11 to 2026-08-14); the 5 closest together fall within 20 days (BBB, n=10)
- INFOThe 20 dated Trustpilot reviews we read span 322 days (2025-09-29 to 2026-08-16); the 5 closest together fall within 1 day (Trustpilot, n=20)
- INFO100% of the reviews we read are 1★ or 5★ (n=30; 18 five-star, 12 one-star) — the usual shape of review distributions, noted for context (all platforms, n=30)
- INFO15 complaints closed with BBB in the last 3 years, 10 in the last 12 months (BBB shows 32 customer reviews; FMCSA record: 100 trucks) (BBB, n=15)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with All Service Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at All Service Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 428 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?