Allegiance Van Lines

1. SERIOUS

   103 consumer complaints filed with FMCSA in the last four years — 33 for holding goods hostage

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 21 · 2024: 23 · 2025: 35 · 2026: 24 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 64, Deceptive Business Practices 57, Shipment Documents 45, Pickup and Delivery 44, Claim Settlement 35. Separately, the registry reports a fleet snapshot of 0 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.

   Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.

   Source: FMCSA Protect Your Move — complaint history · as of Oct 11, 2026

2. SERIOUS

   Advertises interstate moves; its website shows no USDOT or MC number on the pages we read

   None of the 6 page(s) we read (home, contact, about, pricing, licensing, services) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).

   The pages we examined did not provide a USDOT or MC number to check. Ask which registration would carry your interstate move.

   Source: company website · as of Sep 3, 2026

3. PROBLEM

   Says “licensed and insured” — prints no licence number

   “our family will already feel more comfortable with the next chapter in your lives. Choose Licensed & Insured Movers The United States is gov”. No USDOT, MC or state licence number appears anywhere in the site text we read.

   A licence claim with no number is unverifiable.

   Source: company website · as of Sep 3, 2026

4. PROBLEM

   Ratings disagree sharply between platforms

   BBB 4.7★ (978 reviews) vs Trustpilot 2.4★ (98 reviews): a 2.3-star gap between platforms

   When one platform is glowing and another is not, the difference is the story — read both.

   Source: BBB listing · Trustpilot listing · as of Sep 3, 2026

5. PROBLEM

   Trustpilot: 2.4★ from 98 reviews

   Trustpilot rating 2.4/5.

   Source: Trustpilot listing · as of Sep 3, 2026

6. ON RECORD

   USDOT 3507074: 0 power units, 1 driver reported

   FMCSA records 0 power units and 1 driver for USDOT 3507074 (ALLEGIANCE VAN LINES LLC), with 150,000 miles reported for 2025. These are the figures on this registration, not a measurement of the entire brand, its agents, or its capacity over time.

   Source: SAFER snapshot · as of Oct 11, 2026

7. ON RECORD

   FMCSA investigations on record: 2 — most recent 09/23/2025 (Non-Ratable Review)

   09/23/2025 Non-Ratable Review; 04/04/2023 Non-Ratable Review. No FMCSA enforcement cases in the last six years.

   Source: FMCSA SMS overview · as of Oct 11, 2026

8. ON RECORD

   BBB rating B (not accredited) — Pompano Beach profile

   BBB profile on file.

   A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

   Source: BBB profile · as of Sep 3, 2026

9. ON RECORD

   BBB rating B — not accredited

   BBB grades this business B. BBB complaints: 99 complaints in the last 3 years (18 closed in the last 12 months); types: Service or Repair Issues 32, Product Issues 25, Delivery Issues 14, Order Issues 14, Sales and Advertising Issues 6, Billing Issues 4, Customer Service Issues 4; status: 94 answered, 5 resolved. Customer reviews on BBB: 4.68/5 from 978.

   A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

   Source: BBB profile · BBB complaints · as of Sep 3, 2026

Changes on the public record

Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.

• Oct 6, 2026MEDIUM1 new consumer complaint filed with FMCSA (102 → 103 in the last four years).
• Oct 4, 2026MEDIUM1 new consumer complaint filed with FMCSA (101 → 102 in the last four years).
• Oct 1, 2026MEDIUMNew operating authority on record: MC1253953 Motor Carrier of Household Goods — Inactive.
• Oct 1, 2026MEDIUMNew operating authority on record: MC1253953 Broker of Household Goods — Active.

What kind of company is this?

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Incomplete: State mover licence, BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked; FMCSA insurance filings, State business entity register unresolved.

Ledger evaluated Oct 11, 2026.