Allegiance Van Lines
Legal name: Allegiance Van Lines, LLC
99 consumer complaints filed with FMCSA in the last four years — 31 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS99 consumer complaints filed with FMCSA in the last four years — 31 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 21 · 2024: 23 · 2025: 35 · 2026: 20 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 63, Deceptive Business Practices 55, Shipment Documents 44, Pickup and Delivery 41, Claim Settlement 35.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- SERIOUSAdvertises interstate moves, prints no USDOT or MC number
None of the 6 page(s) we read (home, contact, about, pricing, licensing, services) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).
You cannot look this company up from its own website. That is the point.
Source: company website · as of Sep 3, 2026
- PROBLEM0 truck, 1 driver on the federal record
FMCSA: 0 power units, 1 driver, 150,000 miles reported for 2025. The website advertises “nationwide”, “20+ years”, “287 reviews”.
The operation on record is a one-truck business, whatever the marketing says.
Source: SAFER snapshot · company website · as of Sep 3, 2026
- PROBLEMSays “licensed and insured” — prints no licence number
“our family will already feel more comfortable with the next chapter in your lives. Choose Licensed & Insured Movers The United States is gov”. No USDOT, MC or state licence number appears anywhere in the site text we read.
A licence claim with no number is unverifiable.
Source: company website · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
BBB 4.7★ (978 reviews) vs Trustpilot 2.4★ (98 reviews): a 2.3-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: BBB listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEMReview volume does not fit the operation on record
1363 reviews across platforms (978 reviews on BBB; 98 reviews on Trustpilot; 287 reviews claimed on the company website for Google, which we could not read); FMCSA record: 0 trucks, 1 driver, 150,000 miles reported, registered less than a year; that is about 1497 reviews per year registered
Source: SAFER snapshot · BBB listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEM99 complaints closed with BBB in the last 3 years, 18 in the last 12 months (BBB shows 978 customer reviews; FMCSA record: 0 trucks)
BBB complaint volume relative to the size of the business.
Source: BBB listing · as of Sep 3, 2026
- PROBLEMTrustpilot: 2.4★ from 98 reviews
Trustpilot rating 2.4/5.
Source: Trustpilot listing · as of Sep 3, 2026
- NOTEMCS-150 says intrastate-only while it holds interstate authority
FMCSA carrier operation (MCS-150): Intrastate Only (Non-HM). The website says: “with an inventory of things to pack Final cleaning of the property Any admin required for interstate moves Some minutiae that often get over”. Operating authority on record: Broker of Household Goods.
The registration form is out of date; the authority itself is active.
Source: SAFER snapshot · company website · as of Sep 3, 2026
- NOTESelf-declared: “most reliable”, “top-rated”
“moving can be and that is why we pride ourselves on being one of the most reliable long distance movers that you’ll find”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 09/23/2025 (Non-Ratable Review)
09/23/2025 Non-Ratable Review; 04/04/2023 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Aug 26, 2026
- ON RECORDOwner of record: WILLIAM MULKEY (OWNER)
Company official(s) on the FMCSA registration for USDOT 3507074, ALLEGIANCE VAN LINES LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Pompano Beach, FL: “Allegiance Van Lines, LLC”
BBB: “Allegiance Van Lines, LLC” — BBB rating B, not accredited, 99 complaint(s) filed against business, started 7/15/2021. BBB: “Allegiance Van Lines, LLC” — not accredited. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (561) 210-5120 on both records; BBB: website allegiancevanlines.com on both records; BBB: address 101 N Riverside Dr STE 204, Pompano Beach, FL 33062-5011 matches 101 N RIVERSIDE DRIVE #204, POMPANO BEACH, FL 33062; BBB: lists allegiancevanlines.com as its own page; BBB: Mr. William Taylor Mulkey — the same name as WILLIAM MULKEY; BBB: name “Allegiance Van Lines, LLC” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Allegiance Van Lines, LLC · BBB profile — Allegiance Van Lines, LLC · as of Sep 3, 2026
- ON RECORDBBB rating B (not accredited) — Pompano Beach profile
BBB profile on file.
Source: BBB profile · as of Sep 3, 2026
- ON RECORDBBB rating B — not accredited
BBB grades this business B. BBB complaints: 99 complaints in the last 3 years (18 closed in the last 12 months); types: Service or Repair Issues 32, Product Issues 25, Delivery Issues 14, Order Issues 14, Sales and Advertising Issues 6, Billing Issues 4, Customer Service Issues 4; status: 94 answered, 5 resolved. Customer reviews on BBB: 4.68/5 from 978.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1253953)
FMCSA: ACTIVE; authorized for Broker of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Allegiance Van Lines, LLCPompano Beach, FLON RECORDlink strength: strong
- BBB — Allegiance Van Lines, LLC: BBB rating B · not accredited · 99 complaint(s) filed against business · started 7/15/2021
- BBB — Allegiance Van Lines, LLC: not accredited
How we linked them: BBB: phone (561) 210-5120 on both records · BBB: website allegiancevanlines.com on both records · BBB: address 101 N Riverside Dr STE 204, Pompano Beach, FL 33062-5011 matches 101 N RIVERSIDE DRIVE #204, POMPANO BEACH, FL 33062 · BBB: lists allegiancevanlines.com as its own page · BBB: Mr. William Taylor Mulkey — the same name as WILLIAM MULKEY · BBB: name “Allegiance Van Lines, LLC” appears on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 26, 2026MEDIUM1 new consumer complaint filed with FMCSA (97 → 98 in the last four years).
- Aug 22, 2026MEDIUM1 new consumer complaint filed with FMCSA (96 → 97 in the last four years).
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3507074).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 2.3 stars of each other across 2 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •7 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Carrier vs broker disclosure check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Broker of Household Goods
- Carrier operation
What does this mean?
This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized." - Intrastate Only (Non-hazardous materials)
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 0
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 99 consumer complaints on fileBy year: 2023: 21 · 2024: 23 · 2025: 35 · 2026: 20 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (63)Deceptive Business Practices (55)Shipment Documents (44)Pickup and Delivery (41)Claim Settlement (35)Hostage Goods (31)Weighing (21)Loss and Damage (19)Operating Authority (12)Insurance (4)Other Commercial Complaints (3)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2025-09-23 Non-Ratable Review; 2023-04-04 Non-Ratable Review
- Physical address
- 101 N RIVERSIDE DRIVE #204, POMPANO BEACH, FL 33062
- Operating authority dockets
- InactiveMC1253953Motor Carrier of Household GoodsActiveMC1253953Broker of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Not accredited
What the reviews show
30 reviews read across BBB, TrustpilotThe website says 287 reviews on Google. We could read 1,076 (BBB 978, Trustpilot 98); Google, Yelp could not be counted, so this is not the company’s total.
- NOTABLEBBB 4.7★ (978 reviews) vs Trustpilot 2.4★ (98 reviews): a 2.3-star gap between platforms (all platforms, n=1076)
- NOTABLE1363 reviews across platforms (978 reviews on BBB; 98 reviews on Trustpilot; 287 reviews claimed on the company website for Google, which we could not read); FMCSA record: 0 trucks, 1 driver, 150,000 miles reported, registered less than a year; that is about 1497 reviews per year registered (all platforms, n=1363)
- NOTABLE99 complaints closed with BBB in the last 3 years, 18 in the last 12 months (BBB shows 978 customer reviews; FMCSA record: 0 trucks) (BBB, n=99)
- WEAKThe website claims 287 reviews on Google; Google could not be read (Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
- WEAK12 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Justin Pendergrast · 2026-08-14 · 1★: “Avoid Allegiance and Seal Pack Movers at all costs. Save yourself the massive headache, stress, and financial extortion. We originally hired Allegiance expecting a professional, transparent moving…” source
- Trustpilot · Eileen W · 2026-07-19 · 1★: “Don't do business with this company, they are crooks. When they showed up we found out they were from a company called We Haul and not Allegiance. When I called Allegiance they advised that they were…” source
- Trustpilot · Herbert · 2026-02-20 · 1★: “I just want to say to be very weary of this company. I called them about being moved and said I wasn’t sure but they said that I had plenty of time and that I would have a 30 day refund refundable…” source
- Trustpilot · A Shea · 2025-12-04 · 5★: “very professional and punctual.” source
- INFOThe 10 dated BBB reviews we read span 8 days (2026-08-24 to 2026-08-31); the 5 closest together fall within 2 days (BBB, n=10)
- INFOThe 20 dated Trustpilot reviews we read span 535 days (2025-02-26 to 2026-08-14); the 5 closest together fall within 43 days (Trustpilot, n=20)
- INFO90% of the reviews we read are 1★ or 5★ (n=30; 11 five-star, 16 one-star) — the usual shape of review distributions, noted for context (all platforms, n=30)
- INFOTrustpilot rating 2.4★ from 98 reviews (Trustpilot, n=98)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Allegiance Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Allegiance Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 485 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?