Which federal record was examined for Allied Van Lines?

The federal record examined belongs to ALLIED VAN LINES INC under USDOT 76235. This identifies the registration reviewed, not the operating carrier for every move sold under the brand.

Where is Allied Van Lines located?

Allied Van Lines is based in Oakbrook Terrace, Illinois.

How was Allied Van Lines verified?

National Mover Bureau compiled 1590 evidence records for Allied Van Lines from official and public sources, including federal registration data, state records, and public review platforms, most recently verified on 2026-09-03.

Allied Van Lines

FMCSA registrant: ALLIED VAN LINES INC

USDOT 76235 · FMCSA SAFER · observed Oct 14, 2026, 9:53 AM

Oakbrook Terrace, ILUSDOT 76235MC 15735(800) 689-8684

https://allied.com/

NMB Verification

Serious problems on the record

106 consumer complaints filed with FMCSA in the last four years — 5 for holding goods hostage

4 problems · 1 address caution · report assembled Oct 14, 2026

What we found

Report assembled Oct 14, 2026 · Source observations are dated below

SERIOUS
106 consumer complaints filed with FMCSA in the last four years — 5 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 14 · 2024: 19 · 2025: 23 · 2026: 50 (registry data as of 09/25/2026). Categories: Loss and Damage 51, Claim Settlement 41, Shipment Documents 22, Estimates/Final Charges 22, Pickup and Delivery 21. Separately, the registry reports a fleet snapshot of 246 trucks, 810 tractors, 2113 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 14, 2026
SERIOUS
2 closed FMCSA enforcement cases against this carrier in the last six years
case IN-2024-0012-US1727, closed 12/13/2023; case IN-2021-0084-US0782, closed 08/31/2021. FMCSA enforcement record, six years as of 10/12/2026. The public record publishes the case number and closing date only — not the violation or the penalty.
FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.
Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Oct 14, 2026
PROBLEM
BBB: 1.18★ from 39 reviews
BBB rating 1.18/5, grade A+, 64 complaints in 3 years.
Source: BBB listing · as of Oct 14, 2026
PROBLEM
Trustpilot: 2★ from 10 reviews
Trustpilot rating 2/5.
Source: Trustpilot listing · as of Oct 14, 2026
CAUTION
Website and federal records list different addresses
Website (observed 2026-10-14T02:33:54.685Z): 225 NorthMichigan Avenue, Suite 2527, Chicago, Illinois 60601. FMCSA physical address (observed 2026-10-14T02:34:29.827Z): 101 EAST WASHINGTON BLVD SUITE 1100, FORT WAYNE, IN 46802. FMCSA mailing address: 101 E WASHINGTON BLVD SUITE 11, FORT WAYNE, IN 46802.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
Source: company website · federal address record · as of Oct 14, 2026
ON RECORD
The five most recent FMCSA investigations on record — most recent 09/18/2025 (Non-Ratable Review)
09/18/2025 Non-Ratable Review; 10/19/2023 Non-Ratable Review; 07/27/2021 Non-Ratable Review; 07/20/2015 Non-Ratable Review; 03/01/2013 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more.
Source: FMCSA SMS overview · as of Oct 14, 2026
ON RECORD
Illinois Secretary of State Business Entity Search could not be checked in this report
The register could not be read. Business registration is not a mover licence. No official-register search results could be read, so no entity names, IDs, types, statuses, dates, agents, officers, addresses, record URLs, or source dates could be confirmed. The required separate searches for "Allied Van Lines, Inc", "ALLIED VAN LINES INC", and the suffixless/partial form could not be completed because the official register's submission endpoint returned a browser protocol error. The register search was blocked: The official Illinois Secretary of State Business Entity Search page loaded, but submitting the business-name search was blocked by an ERR_HTTP2_PROTOCOL_ERROR at the register's form endpoint https://apps.ilsos.gov/businessentitysearch/businessentitysearch; no results page could be read.
ON RECORD
Follow-up not completed: enforcement person
The follow-up research on “[name withheld]” did not complete in this report; nothing was concluded from it.
The research provider rejected: Saved Agent job needs explicit review; automatic recovery is exhausted or unavailable. No new research was issued.. Nothing was established.
ON RECORD
Every exposed BBB review and complaint record was read: 39 reviews, 58 public complaints
Reviews 2024-01-06 to 2026-08-18. Public complaints 2023-10-31 to 2026-09-17 (BBB status counts: 57 answered, 4 resolved; “answered” is not “resolved”). BBB counts 3 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 9, 2026
CHECKS OUT
Active federal household-goods authority (FF-9490, MC-15735)
FMCSA: ACTIVE; authorized for Broker of Household Goods; Broker of Property (Except Household Goods); Freight Forwarder of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · as of Oct 14, 2026
CHECKS OUT
BBB rating A+ (accredited)
BBB profile on file.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Oct 14, 2026
CHECKS OUT
BBB rating A+ (accredited)
BBB grades this business A+. BBB complaints: 64 complaints in the last 3 years; types: Service or Repair Issues 26, Delivery Issues 17, Order Issues 8, Customer Service Issues 7, Billing Issues 3, Product Issues 2, Sales and Advertising Issues 1; status: 60 answered, 4 resolved. Customer reviews on BBB: 1.18/5 from 39.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · BBB complaints · as of Oct 14, 2026

Changes on the public record

Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.

Oct 7, 2026MEDIUM2 new consumer complaints filed with FMCSA (100 → 102 in the last four years).
Oct 4, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods), Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods) → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods)
Oct 3, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods)). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods), Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods))
Oct 1, 2026MEDIUMNew operating authority on record: MC15735 Broker of Household Goods — Active.
Oct 1, 2026MEDIUMNew operating authority on record: MC15735 Broker of Property (Except Household Goods) — Active.
Oct 1, 2026MEDIUMNew operating authority on record: FF9490 Freight Forwarder of Property (Except Household Goods) — Active.
Oct 1, 2026MEDIUMNew operating authority on record: MC15735 Motor Carrier of Property (Except Household Goods) — Active.
Oct 1, 2026MEDIUMNew operating authority on record: MC15735 Motor Carrier of Household Goods — Active.

What kind of company is this?

Broker + Carrier

The captured federal record lists broker and carrier roles. Registration alone does not establish current authority. Confirm in writing which company will perform your move.

Interstate HHG carrier authority

The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.

1056 trucks on file

Fleet size reported in federal filings.

What we checked

4 passed1 caution1 failed

Federal operating authority (FMCSA)
Active federal authority: carrier and broker and freight forwarder. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 14, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
Federal broker authority
The captured record reports active broker authority: arranging transportation, not hauling goods as the carrier. Observed Oct 14, 2026.
State household-goods licence
Not checked for this profile.
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($5,000,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 14, 2026; confirm current coverage before booking.
Cancelled or revoked insurance filings on record
17 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. 7 cancellations left no filing of the same coverage in effect on the same docket on the cancellation date (SURETY cancelled 2021-09-30 on docket MC15735, next SURETY filing on that docket effective 2021-10-01, while a SURETY filing under FF9490 was in effect that day; CARGO cancelled 2021-03-31 on docket MC15735, next CARGO filing on that docket effective 2021-04-01, while a CARGO filing under FF9490 was in effect that day; CARGO cancelled 2020-03-31 on docket MC15735, next CARGO filing on that docket effective 2020-04-01, while a CARGO filing under FF9490 was in effect that day; CARGO cancelled 2018-03-31, next filing effective 2018-04-01; CARGO cancelled 2016-03-31, next filing effective 2016-04-01; CARGO cancelled 2015-03-31 on docket FF9490, next CARGO filing on that docket effective 2018-04-01, while a CARGO filing effective 2015-04-01 is on record under MC15735; CARGO cancelled 2015-03-31, next filing effective 2015-04-01). For 9 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. For 1 of them, whether coverage continued cannot be judged from the files: the only filing of the same coverage in effect is in effect only by a later record of it, dated after FMCSA first recorded it as ended (BIPD cancelled 2002-01-10, while that filing, effective 2000-02-01, is recorded replaced 2000-02-09, with a later record dated 2006-04-10). FMCSA’s files hold 77 filing records for these 69 filings; 5 later records on filings that had already ended and 3 replacement records dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 17 involuntary revocation actions (served 2023-03-06, disposition DISCONTINUED REVOCATION decided 2023-04-03; served 2022-03-07, disposition DISCONTINUED REVOCATION decided 2022-03-28; served 2021-03-31, disposition DISCONTINUED REVOCATION decided 2021-04-01; served 2021-03-04, disposition DISCONTINUED REVOCATION decided 2021-03-24; served 2020-03-31, disposition DISCONTINUED REVOCATION decided 2020-04-01; served 2020-03-04, disposition DISCONTINUED REVOCATION decided 2020-03-17; served 2018-03-05, disposition DISCONTINUED REVOCATION decided 2018-03-14; served 2016-03-31, disposition DISCONTINUED REVOCATION decided 2016-04-01; served 2016-03-04, disposition DISCONTINUED REVOCATION decided 2016-03-11; served 2013-11-04, disposition DISCONTINUED REVOCATION decided 2013-11-21; served 2011-03-07, disposition DISCONTINUED REVOCATION decided 2011-03-08; served 2011-03-07, disposition DISCONTINUED REVOCATION decided 2011-03-08; served 2009-03-05, disposition DISCONTINUED REVOCATION decided 2009-03-18; served 2008-03-05, disposition DISCONTINUED REVOCATION decided 2008-03-24; served 2008-03-05, disposition DISCONTINUED REVOCATION decided 2008-03-25; served 2006-04-19, disposition DISCONTINUED REVOCATION decided 2006-04-26; served 2005-04-18, disposition DISCONTINUED REVOCATION decided 2005-05-13), 2 revocation or suspension orders (INVOLUNTARY REVOCATION, served 2021-09-03, effective 2021-10-06; INVOLUNTARY REVOCATION, served 2002-04-04, effective 2002-03-11), 3 authority actions with a revocation, suspension or out-of-service disposition (REINSTATED served 2002-06-24, disposition REVOKED decided 2021-10-06; GRANTED served 1997-02-20, disposition REVOKED decided 2002-05-22; GRANTED served 1985-12-11, disposition REVOKED decided 2002-05-22) and 2 reinstatements (served 2021-11-02, 2002-06-24).
Review ratings compared across sources
Google has only 6 reviews, too few to compare with BBB's 39; star ratings differ by 2.6 stars.
Address and operating-location evidence
Website and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Serious concerns and company connections

Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.

BBB customer review rating

Review the evidence

1.18/5 from 39 platform-reported reviews; source observed 2026-10-14.

Full source note

BBB customer review rating: 1.18/5 from 39 platform-reported reviews; source observed 2026-10-14.

Related-entity links check

Review the evidence

serious concern

Full source note

Related-entity links check: serious concern

FMCSA regulatory snapshot

Authority status What does this mean? Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.: Active federal authority: carrier and broker and freight forwarderObserved Oct 14, 2026
Carrier operation: Interstate
Interstate HHG carrier authority What does this mean? "HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.: Yes — authority recordedObserved Oct 14, 2026
Operating status: ACTIVE
Trucks What does this mean? FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.: 1056
Drivers What does this mean? Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.: 1944
Insurance status: —
Safety rating: Satisfactory
DOT complaints (FMCSA): 106 consumer complaints on fileAll visible complaint data including specific complaint counts and complaint references for Allied Van Lines are not available on the source page. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.Loss and Damage (51)Claim Settlement (41)Shipment Documents (22)Estimates/Final Charges (22)Pickup and Delivery (21)Deceptive Business Practices (19)Weighing (8)Hostage Goods (5)Other Commercial Complaints (1)
FMCSA enforcement & investigations: 2 closed enforcement case(s) (six years): IN-2024-0012-US1727 2023-12-13; IN-2021-0084-US0782 2021-08-31 · SMS recordInvestigations: 2025-09-18 Non-Ratable Review; 2023-10-19 Non-Ratable Review; 2021-07-27 Non-Ratable Review; 2015-07-20 Non-Ratable Review; 2013-03-01 Non-Ratable Review
Physical address: 101 EAST WASHINGTON BLVD SUITE 1100, FORT WAYNE, IN 46802
Operating authority dockets: ActiveMC15735Broker of Household Goods
ActiveMC15735Broker of Property (Except Household Goods)
ActiveFF9490Freight Forwarder of Property (Except Household Goods)
ActiveMC15735Motor Carrier of Property (Except Household Goods)
ActiveMC15735Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.

State business entity record

Illinois Secretary of State Business Entity Search · checked Oct 9, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.

Illinois Secretary of State Business Entity Search was not available when checked on Oct 9, 2026. Registration status is unverified.

Limitation: Business registration is not a mover licence.
Limitation: No official-register search results could be read, so no entity names, IDs, types, statuses, dates, agents, officers, addresses, record URLs, or source dates could be confirmed.
Limitation: The required separate searches for "Allied Van Lines, Inc", "ALLIED VAN LINES INC", and the suffixless/partial form could not be completed because the official register's submission endpoint returned a browser protocol error.
Limitation: The register search was blocked: The official Illinois Secretary of State Business Entity Search page loaded, but submitting the business-name search was blocked by an ERR_HTTP2_PROTOCOL_ERROR at the register's form endpoint https://apps.ilsos.gov/businessentitysearch/businessentitysearch; no results page could be read.

Reviews and complaints — every platform we check

Review report assembled Oct 14, 2026

Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.

3.8/5

★★★★★

6 platform-reported reviews

Listing matched to this business.

View on Googlematched by website + name

Source checked Oct 9, 2026 · stored evidence

Could not read

The source was not available at the recorded check time.

Source checked Oct 14, 2026

Accredited

A+ BBB grade · 1.18/5

★★★★★

39 platform-reported reviews · 64 complaints (3 yrs)

Complaints: Service or Repair Issues 26, Delivery Issues 17, Order Issues 8, Customer Service Issues 7, Billing Issues 3, Product Issues 2, Sales and Advertising Issues 1 · 60 answered, 4 resolved

Listing matched to this business.

View on BBBmatched by website

Source checked Oct 14, 2026

2/5

★★★★★

10 platform-reported reviews · unclaimed

Listing matched to this business.

View on Trustpilotmatched by website domain

Profile identity checked Oct 14, 2026 · stored evidence

Rating and review count checked Oct 14, 2026 · stored evidence

Detailed listing checks and review analysis are included in the full report.

Verified customer experience reports

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Moved with Allied Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.

Work at Allied Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.

The full verification report

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

Insurance & authority history

Federal insurance and authority filings that were read, with their dates

Names withheld on this page

The names withheld in the report, with their sources and attribution limits

Their claims vs. what we verified

1 website claim compared with the records we read

Owners, officers & related businesses

23 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, IL Secretary of State, BBB business profile)

Every review profile we found

3 review profiles, including 2 under different contact details than the federal registration

Every contact channel on file

24 contact records across all sources

Supporting automated checks

Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess

Full source ledger

60 source links across 1590 evidence records

Research coverage

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Incomplete: State mover licence not yet checked; Follow-up on unresolved leads unresolved.

Source	Status	Date	Link
Company identity	Checked — record readFederal registration USDOT 76235 corroborated (the USDOT number its website prints, matched to this business).	—	—
Company website	Checked — record read6 page(s) of the company website read.	Oct 14, 2026	View source
FMCSA registration (SAFER and MOTUS)	Checked — record readSAFER and MOTUS records read for the verified USDOT.	Oct 14, 2026	—
FMCSA complaint history	Checked — record readProtect Your Move complaint history read.	Oct 14, 2026	View source
FMCSA safety record (SMS)	Checked — record readSMS inspections, crashes and enforcement cases read.	Oct 14, 2026	View source
FMCSA insurance filings	Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-14 for USDOT 76235 (FF9490, MC15735); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-13: 69 insurance filings from 77 filing records (52 replaced, 17 cancelled); of the 17 cancelled filings, 9 had a filing of the same coverage in effect on the cancellation date, 7 had none and 1 cannot be judged from these files; 5 later termination records on filings that had already ended, not counted again; 3 replacement records dated the filing's own effective date, not counted as an end; 6 filings listed as active or pending in the MOTUS insurance file; 124 authority actions, including 17 involuntary revocation actions (17 discontinued); 3 actions with a revocation, suspension or out-of-service disposition; 2 revocation or suspension orders.	Oct 14, 2026	View source
State business entity register	Not available when checkedIllinois Secretary of State Business Entity Search: not available when checked.	Oct 9, 2026	—
State mover licence	Not yet checkedState mover licensing was not checked.	—	—
Google	Not available when checkedgoogle: Saved capture of 2026-10-09; this is not a current rating. On 2026-10-14 Google was not available when checked (Google Maps answered with a list of businesses rather than this one. Google listing details have not been verified for this report).	Oct 9, 2026	View source
Yelp	Not available when checkedyelp: Yelp blocks automated reading of its pages and its search listing showed no rating; the listing link is provided..	Oct 14, 2026	View source
BBB	Checked — record readbbb: listing identity confirmed by website.	Oct 14, 2026	View source
BBB complaints and reviews in full	Checked — record readEvery exposed BBB page retained: 39/39 reviews, 58/58 public complaints, 3 hidden.	Oct 9, 2026	View source
Trustpilot	Checked — record readtrustpilot: listing identity confirmed by website domain.	Oct 14, 2026	View source
Phone, address and identifier search	Checked — record read7 identifier search(es) without the company name; 66 lead(s), 0 under another name.	Oct 9, 2026	—
Related entities	Checked — record readNo other-name lead shared a strong identifier.	Oct 9, 2026	—
Follow-up on unresolved leads	Check did not complete1 of 2 follow-up question(s) did not complete.	Oct 14, 2026	—

Ledger evaluated Oct 14, 2026.

How current is this report?

Report assembled Oct 14, 2026. First published Sep 3, 2026. This report pulls from 1590 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.

NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.

Spotted something off?

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