AM Moving Company
FMCSA registrant: COMMUNITY MOVING AND STORAGE INC
USDOT 3753099 · FMCSA SAFER · observed
3 consumer complaints filed with FMCSA in the last four years
What we found
Report assembled Oct 9, 2026 · Source observations are dated below- PROBLEM3 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2026: 3 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 2, Pickup and Delivery 2, Deceptive Business Practices 1. Separately, the registry reports a fleet snapshot of 16 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Oct 9, 2026
- PROBLEM6 of the 11 dated Trustpilot reviews we read fall within 30 days (2026-07-08 to 2026-07-28); Trustpilot shows 11 reviews in total over at least 13 months, which spread evenly would be about 0.8 per 30 days
We read 16 review records (15 with written text) across BBB and Trustpilot; one signal stands out — 6 of the 11 dated Trustpilot reviews we read fall within 30 days (2026-07-08 to 2026-07-28); Trustpilot shows 11 reviews in total over at least 13 months, which spread evenly would be about 0.8 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud.
Source: Trustpilot review — Eugene Thompson · Trustpilot review — Thomas Cotton · Trustpilot review — James Boyett · Trustpilot listing · as of Sep 3, 2026
- CAUTIONWebsite and federal records list different addresses
Website (observed 2026-09-03T19:12:11.167Z): 5641 SMU Boulevard #128, Dallas, TX 75206; 2809 Regal Rd, Plano, TX 75075. FMCSA physical address (observed 2026-10-09T06:49:28.190Z): 5015 CATRON DR STE 100-A, DALLAS, TX 75227. FMCSA mailing address: 5015 CATRON DR STE 100-A, DALLAS, TX 75227.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
Source: company website · federal address record · as of Oct 9, 2026
- CHECKS OUTActive federal household-goods authority (MC-1333102)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 9, 2026
- CHECKS OUTTxDMV: active certificate 009917113
TxDMV lists an active household-goods certificate (checked 10/09/2026).
Source: TxDMV · as of Oct 9, 2026
- CHECKS OUTBBB rating A (accredited)
BBB complaints: 10 complaints in the last 3 years (9 closed in the last 12 months); types: Service or Repair Issues 4, Order Issues 3, Customer Service Issues 1, Delivery Issues 1, Product Issues 1; status: 9 answered, 1 resolved.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 3, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 9, 2026MEDIUM1 new consumer complaint filed with FMCSA (2 → 3 in the last four years).
- Oct 1, 2026MEDIUMNew operating authority on record: MC1333102 Motor Carrier of Household Goods — Active.
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 9, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 9, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceTexas DMV (TxDMV) motor-carrier registry lists an active motor carrier certificate 009917113 (checked Oct 9, 2026).
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 9, 2026; confirm current coverage before booking.
- Review ratings compared across sourcesBBB has only 5 reviews, too few to compare with Trustpilot's 11; star ratings differ by 0.1 stars.
- Address and operating-location evidenceWebsite and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 9, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 9, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 16
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 20
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 3 consumer complaints on fileBy year: 2026: 3 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (2)Pickup and Delivery (2)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 5015 CATRON DR STE 100-A, DALLAS, TX 75227
- Operating authority dockets
- ActiveMC1333102Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what Texas DMV (TxDMV) motor-carrier registry shows as of Oct 9, 2026.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Source checked Sep 3, 2026
Possible business match. Confirm the listing before relying on its rating.
Source checked Sep 3, 2026
AccreditedListing matched to this business.
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with AM Moving Company? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at AM Moving Company? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked; State business entity register unresolved.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 3753099 corroborated (displayed_dot_corroborated). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 9, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 9, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 9, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance filing history (cancellations and replacements) was not available when checked. MOTUS shows current coverage on file: 2 filing(s) for MC1333102; BIPD $750,000 on file of $750,000. | Oct 9, 2026 | — |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-08-12, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 12, 2026 | View source |
| State mover licence | Checked — record readTxDMV: record found. | Oct 9, 2026 | View source |
| Not available when checkedgoogle: Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.. | Sep 3, 2026 | — | |
| Yelp | Not available when checkedyelp: a same-name listing in the same city was found, but Yelp pages cannot be read, so its phone/website/address anchors could not be confirmed; its metrics are not attributed. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Sep 3, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 9, 2026.
Report assembled Oct 9, 2026. First published Aug 29, 2026. This report pulls from 827 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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