AM Moving Company
Legal name: Community Moving and Storage Inc. DBA AM Moving
2 consumer complaints filed with FMCSA in the last four years
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEM2 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2026: 2 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 2, Pickup and Delivery 1, Deceptive Business Practices 1. Fleet on the registry: 16 trucks — 0.1 complaints per truck.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMWebsite address is not the federal record address
Website: 5641 SMU Boulevard #128, Dallas, TX 75206. FMCSA record: 5015 CATRON DR STE 100-A, DALLAS, TX 75227.
The office it advertises is not the address it gave the federal government.
Source: company website · SAFER snapshot · as of Sep 3, 2026
- PROBLEM6 of the 11 dated Trustpilot reviews we read fall within 30 days (2026-07-08 to 2026-07-28); Trustpilot shows 11 reviews in total over at least 14 months, which spread evenly would be about 0.8 per 30 days
We read 16 reviews across BBB and Trustpilot; one signal stands out — 6 of the 11 dated Trustpilot reviews we read fall within 30 days (2026-07-08 to 2026-07-28); Trustpilot shows 11 reviews in total over at least 14 months, which spread evenly would be about 0.8 per 30 days. Read the cited reviews yourself.
Source: Trustpilot review — Eugene Thompson · Trustpilot review — Thomas Cotton · Trustpilot review — James Boyett · Trustpilot listing · as of Sep 3, 2026
- NOTESelf-declared: “best moving company”, “top rated”, “top-rated”
“hidden fees, transparent. Would recommend to anyone. × Your Reliable Best Moving Company Why Texas Families and Business”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: OWEN DAVOLT (SAFETY OFFICER)
Company official(s) on the FMCSA registration for USDOT 3753099, COMMUNITY MOVING AND STORAGE INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Dallas, TX: “AM Moving Company” / “Community Moving and Storage Inc”
BBB: “AM Moving Company” — BBB rating A, Length of time business has taken to respond to complaint(s), started 4/8/2015. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (469) 278-2304 on both records; BBB: website ammovingcompany.com on both records; BBB: address 5641 SMU Blvd Ste 128, Dallas, TX 75206-5049 matches 5641 SMU BLVD #128, Dallas, TX, 75206; BBB: address 5641 SMU Blvd Ste 128, Dallas, TX 75206-5049 matches 5641 SMU Boulevard #128, Dallas, TX 75206; BBB: lists ammovingcompany.com as its own page; BBB: Mrs. Sarai Davolt — same surname as OWEN DAVOLT; BBB: name “AM Moving Company” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — AM Moving Company · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1333102)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTTxDMV: active certificate 009917113
TxDMV lists an active household-goods certificate (checked 08/18/2026).
Source: TxDMV · as of Aug 18, 2026
- CHECKS OUTBBB rating A (accredited)
BBB complaints: 10 complaints in the last 3 years (9 closed in the last 12 months); types: Service or Repair Issues 4, Order Issues 3, Customer Service Issues 1, Delivery Issues 1, Product Issues 1; status: 9 answered, 1 resolved.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- AM Moving Company / Community Moving and Storage IncDallas, TXON RECORDlink strength: strong
- BBB — AM Moving Company: BBB rating A · Length of time business has taken to respond to complaint(s) · started 4/8/2015
How we linked them: BBB: phone (469) 278-2304 on both records · BBB: website ammovingcompany.com on both records · BBB: address 5641 SMU Blvd Ste 128, Dallas, TX 75206-5049 matches 5641 SMU BLVD #128, Dallas, TX, 75206 · BBB: address 5641 SMU Blvd Ste 128, Dallas, TX 75206-5049 matches 5641 SMU Boulevard #128, Dallas, TX 75206 · BBB: lists ammovingcompany.com as its own page · BBB: Mrs. Sarai Davolt — same surname as OWEN DAVOLT · BBB: name “AM Moving Company” appears on both records
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3753099).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceTexas DMV (TxDMV) motor-carrier registry lists an active motor carrier certificate 009917113, valid through Feb 28, 2028 (checked Aug 18, 2026).
- Insurance currently on fileFederal requirement is $750,000 but $0 is on file with FMCSA. Operating without the required insurance is a federal violation.
- Reviews are consistent across sourcesStar ratings are within 0.1 stars of each other across 2 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says N/A but FMCSA SAFER (power units) shows 16 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 30+ employees but FMCSA SAFER (drivers) shows 20 drivers (FMCSA), about 1.5× the verified value.
Other concerns we want to surface
- •6 medium-confidence identity matches awaiting review (advisory; does not block publishing)
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 16
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 20
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance status available on account link
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 2 consumer complaints on fileBy year: 2026: 2 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (2)Pickup and Delivery (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 5015 CATRON DR STE 100-A, DALLAS, TX 75227
- Operating authority dockets
- ActiveMC1333102Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what Texas DMV (TxDMV) motor-carrier registry shows as of Aug 18, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
16 reviews read across BBB, TrustpilotThe website says 4.7★ from 600 reviews on Google. We could read 553 (Yelp 537, BBB 5, Trustpilot 11); Google could not be counted, so this is not the company’s total.
- NOTABLE6 of the 11 dated Trustpilot reviews we read fall within 30 days (2026-07-08 to 2026-07-28); Trustpilot shows 11 reviews in total over at least 14 months, which spread evenly would be about 0.8 per 30 days (Trustpilot, n=11)
- Trustpilot · Eugene Thompson · 2026-07-08 · 4★: “The move was very complicated, and I had to pick up my belongings from my former apartment and my parents storage unit before finally transporting them to my new home. The logistics were confusing,…” source
- Trustpilot · Thomas Cotton · 2026-07-13 · 5★: “I used AM Moving Company for packing before our home renovation, and they did a great job. The crew boxed things quickly but still paid attention to details. They labeled every box so clearly that…” source
- Trustpilot · James Boyett · 2026-07-17 · 5★: “I had to think about what to do with my glass table and TV, But the team did a good job of wrapping them up for my ORDER NO 321. They loaded the truck in an orderly manner and separated fragile items…” source
- Trustpilot · Sayabann Pjari · 2026-07-20 · 5★: “I've been pleased with this moving company. The team was quick and not negligent. They took care of my furniture and treated my fragile boxes with care. Being organized and professional was less…” source
- WEAKThe website claims 4.7★ from 600 reviews on Google; Google could not be read (Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
- WEAK8 of the 11 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=11)
- Trustpilot · Barbara Hulsey · 2026-09-03 · 3★: “” source
- Trustpilot · Daniel Stephen · 2026-08-24 · 5★: “Get smarter responses, upload files and image.” source
- Trustpilot · Mathews Paul · 2026-08-17 · 5★: “We had a flawless, full service move.” source
- Trustpilot · Jack William · 2026-07-27 · 5★: “They phoned 15 minutes before they came to let me know they were coming. Once they got here, they immediately went to work. They were good at packing a truck, and nothing budged during the road trip.” source
- INFOThe 5 dated BBB reviews we read span 110 days (2025-09-22 to 2026-01-09); the 5 closest together fall within 110 days (BBB, n=5)
- INFO10 complaints closed with BBB in the last 3 years, 9 in the last 12 months (BBB shows 5 customer reviews; FMCSA record: 16 trucks) (BBB, n=10)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with AM Moving Company? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at AM Moving Company? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Aug 29, 2026. First published Aug 29, 2026. This report pulls from 827 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?