American Van Lines
Legal name: AMERICAN VAN LINES INC
244 consumer complaints filed with FMCSA in the last four years — 55 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS244 consumer complaints filed with FMCSA in the last four years — 55 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 24 · 2024: 30 · 2025: 70 · 2026: 120 (registry data as of 07/31/2026). Categories: Pickup and Delivery 111, Estimates/Final Charges 102, Loss and Damage 72, Deceptive Business Practices 66, Shipment Documents 60. Fleet on the registry: 81 trucks — 3.0 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEM349 complaints closed with BBB in the last 3 years, 124 in the last 12 months (BBB shows 641 customer reviews; FMCSA record: 81 trucks)
BBB complaint volume relative to the size of the business.
Source: BBB listing · as of Sep 3, 2026
- NOTESelf-declared: “no. 1”, “most trusted”
“Fla. Mover Reg. No. IM-105 Texas : TXDMV 005036019C · Texas DMV Phone No. 1-888-368-4689 North Carolina : NCUC# – C-1588”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 07/01/2026 (Non-Ratable Review)
07/01/2026 Non-Ratable Review; 01/30/2026 Non-Ratable Review; 07/18/2023 Non-Ratable Review; 09/30/2013 Non-Ratable Review; 09/26/2013 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: ANTHONY DI SORBO (OWNER PRESIDENT)
Company official(s) on the FMCSA registration for USDOT 614506, AMERICAN VAN LINES INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Greensboro, NC: “American Van Lines Inc.”
BBB: “American Van Lines Inc.” — BBB rating A+, started 1/1/1986. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (888) 759-6000 on both records; BBB: phone (954) 318-1246 on both records; BBB: website americanvanlines.com on both records; BBB: name “American Van Lines Inc.” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — American Van Lines Inc. · as of Sep 3, 2026
- ON RECORDBBB has not rated this business — not accredited
The BBB profile shows no letter grade (NR). BBB complaints: 349 complaints in the last 3 years (124 closed in the last 12 months); types: Service or Repair Issues 144, Delivery Issues 60, Product Issues 58, Order Issues 53, Sales and Advertising Issues 21, Customer Service Issues 10, Billing Issues 3; status: 234 answered, 109 resolved, 6 unresolved. Customer reviews on BBB: 4.1/5 from 641.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-294798)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- American Van Lines Inc.Greensboro, NCON RECORDlink strength: strong
- BBB — American Van Lines Inc.: BBB rating A+ · started 1/1/1986
How we linked them: BBB: phone (888) 759-6000 on both records · BBB: phone (954) 318-1246 on both records · BBB: website americanvanlines.com on both records · BBB: name “American Van Lines Inc.” appears on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 27, 2026MEDIUM1 new consumer complaint filed with FMCSA (243 → 244 in the last four years).
- Aug 26, 2026MEDIUM1 new consumer complaint filed with FMCSA (242 → 243 in the last four years).
- Aug 25, 2026MEDIUM2 new consumer complaints filed with FMCSA (240 → 242 in the last four years).
- Aug 22, 2026MEDIUM2 new consumer complaints filed with FMCSA (238 → 240 in the last four years).
- Aug 21, 2026MEDIUM1 new consumer complaint filed with FMCSA (237 → 238 in the last four years).
- Aug 20, 2026MEDIUM2 new consumer complaints filed with FMCSA (235 → 237 in the last four years).
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 614506).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe could not complete the Florida Department of Agriculture and Consumer Services (FDACS) lookup (checked Aug 12, 2026). This is a gap in our check, not a finding about the company.
- Insurance currently on fileOn-file coverage ($1,000,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings are within 1.4 stars of each other across 3 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 81 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified records50+ employees on website matches 68 drivers (FMCSA) from FMCSA SAFER (drivers).
Other concerns we want to surface
- •8 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 81
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 68
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 244 consumer complaints on fileBy year: 2023: 24 · 2024: 30 · 2025: 70 · 2026: 120 · registry data as of Jul 31, 2026 · FMCSA complaint historyPickup and Delivery (111)Estimates/Final Charges (102)Loss and Damage (72)Deceptive Business Practices (66)Shipment Documents (60)Claim Settlement (59)Hostage Goods (55)Weighing (41)Operating Authority (4)Insurance (2)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2026-07-01 Non-Ratable Review; 2026-01-30 Non-Ratable Review; 2023-07-18 Non-Ratable Review; 2013-09-30 Non-Ratable Review; 2013-09-26 Non-Ratable Review
- Physical address
- 1351 NW 22ND ST, POMPANO BEACH, FL 33069
- Operating authority dockets
- ActiveMC294798Motor Carrier of Property (Except Household Goods)ActiveMC294798Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what Florida Department of Agriculture and Consumer Services (FDACS) shows as of Aug 12, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Not accredited
What the reviews show
30 reviews read across BBB, Trustpilot- NOTABLE349 complaints closed with BBB in the last 3 years, 124 in the last 12 months (BBB shows 641 customer reviews; FMCSA record: 81 trucks) (BBB, n=349)
- WEAK4 of the 20 dated Trustpilot reviews we read were posted on the same day (2026-08-14); Trustpilot shows 370 reviews in total for this business, so several on one day is within its pace (Trustpilot, n=20)
- Trustpilot · Ansuha · 2026-08-14 · 5★: “Jules did a fantastic job with all packing and moving.” source
- Trustpilot · Ira John · 2026-08-14 · 1★: “Very late delivery. Shipment was over a week beyond the promised delivery window. Customer service was lacking in empathy and quite unhelpful. The actual pickup and delivery was contracted out to a…” source
- Trustpilot · Rich Plata · 2026-08-14 · 5★: “Jac and Rico were very professional and quick. They came to our house and packed everything carefully and they loaded everything. Highly recommend them for any moves.” source
- Trustpilot · Marco Gallo · 2026-08-14 · 1★: “Extremely Disappointing Experience with American Van Lines Our experience with American Van Lines was, unfortunately, one of the worst service experiences we have encountered. What should have been a…” source
- WEAK14 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Adam Chandler · 2026-09-02 · 1★: “Very disappointing experience with American Van Lines. The move did not go as planned, communication was poor and unprofessional, and I faced financial loss along with damage to my products,…” source
- Trustpilot · Stephanie Grocke · 2026-09-01 · 5★: “Trevor (our driver) did an excellent job staying in communication with us throughout the move and keeping us updated. We moved from CA to MT, and all items arrived safely, and in good condition.…” source
- Trustpilot · Patti · 2026-09-01 · 5★: “⭐⭐⭐⭐⭐ I had an excellent experience with Jacques and Rico from American Van Lines. They were professional, hardworking, careful, and genuinely went above and beyond throughout a very long and…” source
- Trustpilot · Andrew Tasker · 2026-09-01 · 4★: “Had a great experience with my move. Guys were prompt and ready to go. Smoothest move I've ever had. Guys were friendly, helpful, and good at what they do. I'll be using them again if I ever need to…” source
- INFOThe 10 dated BBB reviews we read span 12 days (2026-08-21 to 2026-09-01); the 5 closest together fall within 4 days (BBB, n=10)
- INFOThe 20 dated Trustpilot reviews we read span 36 days (2026-07-29 to 2026-09-02); the 5 closest together fall within 2 days (Trustpilot, n=20)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with American Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at American Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 556 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?