Arrow Moving & Storage
Legal name: ARROW MOVING & STORAGE OF COLORADO INC
1 consumer complaint filed with FMCSA in the last four years
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 (registry data as of 07/31/2026). Categories: Operating Authority 1, Insurance 1, Shipment Documents 1, Estimates/Final Charges 1, Weighing 1. Fleet on the registry: 15 trucks — under 0.1 complaints per truck.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEM
- NOTESelf-declared: “number one”
“not when you work with me, or any of the Arrow Move Coordinators. My number one focus is always my customer. I will work”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: ARTHUR LOWENBERG (OWNERCEO), KARIE WALLACE (OWNERCOO)
Company official(s) on the FMCSA registration for USDOT 1247388, ARROW MOVING & STORAGE OF COLORADO INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDAlso listed as “Arrow Moving & Storage” / “Arrow Moving & Storage Co.” / “Inc” in San Antonio, TX
BBB: “Arrow Moving & Storage” — BBB rating A+, Customer Reviews are not used in the calculation of the BBB Letter Grade Rating, started 2/1/1970. Linked by: BBB: phone (210) 359-1333 on both records; BBB: address 4322 Milling Rd, San Antonio, TX 78219-2709 matches 4322 Milling Rd, San Antonio, TX 78219; BBB: Mr. Art Lowenberg — same surname as ARTHUR LOWENBERG; BBB: Kerry Wallace — same surname as KARIE WALLACE; BBB: websites arrowmoving.net and arrowmoving.com share the stem “arrow”; BBB: name “Arrow Moving & Storage” appears on both records.
Source: BBB profile — Arrow Moving & Storage · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-476768)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. Customer reviews on BBB: 1/5 from 1.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Arrow Moving & Storage / Arrow Moving & Storage Co. / IncSan Antonio, TXON RECORDlink strength: strong
- BBB — Arrow Moving & Storage: BBB rating A+ · Customer Reviews are not used in the calculation of the BBB Letter Grade Rating · started 2/1/1970
How we linked them: BBB: phone (210) 359-1333 on both records · BBB: address 4322 Milling Rd, San Antonio, TX 78219-2709 matches 4322 Milling Rd, San Antonio, TX 78219 · BBB: Mr. Art Lowenberg — same surname as ARTHUR LOWENBERG · BBB: Kerry Wallace — same surname as KARIE WALLACE · BBB: websites arrowmoving.net and arrowmoving.com share the stem “arrow” · BBB: name “Arrow Moving & Storage” appears on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods).
- Aug 20, 2026INFOFederal record address changed to 2885 JANITELL RD, COLORADO SPRINGS, CO 80906. (2885 JANITELL RD, COLORADO SPRINGS, CO, 80906 → 2885 JANITELL RD, COLORADO SPRINGS, CO 80906)
- Aug 20, 2026INFOFleet on record now 15 power unit(s), 14 driver(s). (0 units / 14 drivers → 15 units / 14 drivers)
What kind of company is this?
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 1247388).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 1.2 stars of each other across 2 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •2 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •Low BBB customer review rating (1/5)
- •State licensing still unverified
- •Address/location signal needs human review
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 15
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 14
- Insurance status
- —
- Safety rating
- —
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2024: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyOperating Authority (1)Insurance (1)Shipment Documents (1)Estimates/Final Charges (1)Weighing (1)Pickup and Delivery (1)Loss and Damage (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 2885 JANITELL RD, COLORADO SPRINGS, CO 80906
- Operating authority dockets
- ActiveMC476768Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
What the reviews show
1 review read across BBB- INFOYelp rating 2.2★ from 20 reviews (Yelp, n=20)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Arrow Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Arrow Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 3, 2026. This report pulls from 277 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?