Assurance Moving & Storage
5 consumer complaints filed with FMCSA in the last four years — 2 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS5 consumer complaints filed with FMCSA in the last four years — 2 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2025: 3 · 2026: 1 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 2, Hostage Goods 2, Pickup and Delivery 2, Loss and Damage 2, Other Commercial Complaints 2. Fleet on the registry: 1 truck — 5.0 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEM1 truck, 1 driver on the federal record
FMCSA: 1 power unit, 1 driver, 45,000 miles reported for 2025. The website advertises interstate / cross-country moves, “30+ years”.
The operation on record is a one-truck business, whatever the marketing says.
Source: SAFER snapshot · company website · as of Sep 3, 2026
- PROBLEMVehicle out-of-service rate 66.7% vs 22.26% national average
2 of 3 vehicle inspections in the last 24 months put the truck out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM1 hidden spam link on the site
Examples: “Request A Free Move Quote”. These have nothing to do with moving and are positioned off-screen so visitors never see them.
Link spam like this means the site is either compromised or bought from a link-farming SEO vendor.
Source: company website · as of Sep 3, 2026
- PROBLEM
- PROBLEMBBB: 2.33★ from 6 reviews
BBB rating 2.33/5, grade A+, 6 complaints in 3 years.
Source: BBB listing · as of Sep 3, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 08/01/2018 (Non-Ratable Review)
08/01/2018 Non-Ratable Review; 09/12/2017 Compliance Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 2, 2026
- ON RECORDOwner of record: FEDELYNE EMERSON (OWNER)
Company official(s) on the FMCSA registration for USDOT 2539142, ASSURANCE RELOCATION SYSTEMS LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Phoenix, AZ: “Assurance Moving and Storage” / “Assurance Relocation Systems LLC”
BBB: “Assurance Moving and Storage” — BBB rating A+, started 1/23/2009. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (602) 900-0699 on both records; BBB: phone (520) 396-4403 on both records; BBB: website assurancemoving.com on both records; BBB: address 625 S 27th Ave Ste 119, Phoenix, AZ 85009-5757 matches 625 S. 27th Avenue, Suite 119, Phoenix, AZ, 85009; BBB: address 625 S 27th Ave Ste 119, Phoenix, AZ 85009-5757 matches 625 S 27TH AVE STE 119, PHOENIX, AZ 85009; BBB: lists assurancemoving.com as its own page; BBB: Ms. Fedelyne Emerson — the same name as FEDELYNE EMERSON.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Assurance Moving and Storage · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-914789)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 6 complaints in the last 3 years (1 closed in the last 12 months); types: Service or Repair Issues 3, Delivery Issues 1, Order Issues 1, Sales and Advertising Issues 1; status: 6 answered.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Assurance Moving and Storage / Assurance Relocation Systems LLCPhoenix, AZON RECORDlink strength: strong
- BBB — Assurance Moving and Storage: BBB rating A+ · started 1/23/2009
How we linked them: BBB: phone (602) 900-0699 on both records · BBB: phone (520) 396-4403 on both records · BBB: website assurancemoving.com on both records · BBB: address 625 S 27th Ave Ste 119, Phoenix, AZ 85009-5757 matches 625 S. 27th Avenue, Suite 119, Phoenix, AZ, 85009 · BBB: address 625 S 27th Ave Ste 119, Phoenix, AZ 85009-5757 matches 625 S 27TH AVE STE 119, PHOENIX, AZ 85009 · BBB: lists assurancemoving.com as its own page · BBB: Ms. Fedelyne Emerson — the same name as FEDELYNE EMERSON
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 21, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods). (AUTHORIZED FOR: Motor Carrier of Household Goods; Motor Carrier of Property (Except Household Goods) → AUTHORIZED FOR: Motor Carrier of Household Goods)
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods; Motor Carrier of Property (Except Household Goods)).
- Aug 20, 2026INFOFederal record address changed to 625 S 27TH AVE STE 119, PHOENIX, AZ 85009. (625 S 27TH AVE STE 119, PHOENIX, AZ, 85009 → 625 S 27TH AVE STE 119, PHOENIX, AZ 85009)
- Aug 20, 2026INFOFleet on record now 1 power unit(s), 1 driver(s). (0 units / 1 drivers → 1 units / 1 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2539142).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileFederal requirement is $750,000 but $0 is on file with FMCSA. Operating without the required insurance is a federal violation.
- Reviews are consistent across sourcesStar ratings vary by 2.9 stars across Google, Yelp, BBB. Read the actual reviews before deciding.
- Listed city matches federal recordsThis business advertises as based in Phoenix, but federal and state regulatory records list its physical address in Las Vegas.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 1 power unit (FMCSA), about 15× the verified value.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 1 driver (FMCSA), about 50× the verified value.
Other concerns we want to surface
- •12 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Address legitimacy check: high risk
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 5 consumer complaints on fileBy year: 2024: 1 · 2025: 3 · 2026: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (2)Hostage Goods (2)Pickup and Delivery (2)Loss and Damage (2)Other Commercial Complaints (2)Shipment Documents (1)Weighing (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2018-08-01 Non-Ratable Review; 2017-09-12 Compliance Review
- Physical address
- 625 S 27TH AVE STE 119, PHOENIX, AZ 85009
- Operating authority dockets
- InactiveMC914789Motor Carrier of Property (Except Household Goods)ActiveMC914789Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
6 reviews read across BBB- WEAKGoogle 4.7★ (review count not shown) vs Yelp 1.8★ (20 reviews): a 2.9-star gap between platforms — Google rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=20)
- WEAK26 reviews across platforms (20 reviews on Yelp; 6 reviews on BBB); FMCSA record: 1 truck, 1 driver, 45,000 miles reported, registered less than a year (all platforms, n=26)
- INFOThe 6 dated BBB reviews we read span 871 days (2023-12-12 to 2026-04-30); the 5 closest together fall within 751 days (BBB, n=6)
- INFOYelp rating 1.8★ from 20 reviews (Yelp, n=20)
- INFOBBB rating 2.3★ from 6 reviews (BBB, n=6)
- INFO6 complaints closed with BBB in the last 3 years, 1 in the last 12 months (BBB shows 6 customer reviews; FMCSA record: 1 truck) (BBB, n=6)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Assurance Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Assurance Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 3, 2026. This report pulls from 274 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?