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serious concern
Full source note: Related-entity links check
Related-entity links check: serious concern
Atlas Van Lines
FMCSA registrant: ATLAS VAN LINES INC
USDOT 125550 · FMCSA SAFER · observed
Evansville, INUSDOT 125550MC 130921(800) 638-9797
NMB Verification
Serious problems on the record
33 consumer complaints filed with FMCSA in the last four years — 6 for holding goods hostage
3 problems · 1 concern to verify · report assembled Oct 16, 2026
What we found
Report assembled Oct 16, 2026 · Source observations are dated below- SERIOUS33 consumer complaints filed with FMCSA in the last four years — 6 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 9 · 2024: 9 · 2025: 8 · 2026: 7 (registry data as of 09/25/2026). Categories: Loss and Damage 18, Claim Settlement 17, Estimates/Final Charges 12, Shipment Documents 11, Weighing 8. Separately, the registry reports a fleet snapshot of 1340 trucks, 1391 tractors, 3359 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 16, 2026
- SERIOUS3 closed FMCSA enforcement cases against this carrier in the last six years
case IN-2025-0012-US1445, closed 01/13/2025; case IN-2023-0049-US1445, closed 02/27/2023; case IN-2021-0067-US1789, closed 05/27/2021. FMCSA enforcement record, six years as of 10/15/2026. The public record publishes the case number and closing date only — not the violation or the penalty.
FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.
Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Oct 16, 2026
- PROBLEM
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/13/2026 and found no certificate under this name or USDOT 125550.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
- NOTETrustpilot: 2.5★ from only 5 reviews
Trustpilot rating 2.5/5. 5 reviews are too few to judge on their own; read them.
Source: Trustpilot listing · as of Oct 11, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 11/08/2024 (Compliance Review)
11/08/2024 Compliance Review; 01/31/2023 Compliance Review; 04/27/2021 Non-Ratable Review; 10/20/2016 Non-Ratable Review; 10/12/2016 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more.
Source: FMCSA SMS overview · as of Oct 16, 2026
- ON RECORDFollow-up not completed: enforcement person
The follow-up research on “[name withheld]” did not complete in this report; nothing was concluded from it.
The research provider rejected: Saved Agent job needs explicit review; automatic recovery is exhausted or unavailable. No new research was issued.. Nothing was established.
- CHECKS OUTActive federal household-goods authority (MC-130921, MC-79658)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 16, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 16, 2026MEDIUM1 new consumer complaint filed with FMCSA (32 → 33 in the last four years).
- Oct 4, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods, Broker of Property (Except Household Goods)). (AUTHORIZED FOR: Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods, Broker of Property (Except Household Goods) → AUTHORIZED FOR: Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods, Broker of Property (Except Household Goods))
- Oct 3, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods, Broker of Property (Except Household Goods)). (AUTHORIZED FOR: Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods, Broker of Property (Except Household Goods) → AUTHORIZED FOR: Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods, Broker of Property (Except Household Goods))
- Oct 1, 2026MEDIUMNew operating authority on record: MC79658 Motor Carrier of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC79658 Motor Carrier of Household Goods — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC130921 Broker of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC79658 Broker of Household Goods — Active.
What kind of company is this?
Broker + Carrier
The captured federal record lists broker and carrier roles. Registration alone does not establish current authority. Confirm in writing which company will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
29+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
2731 trucks on file
Fleet size reported in federal filings.
What we checked
4 passed1 caution1 failed
- Federal operating authority (FMCSA)Active federal authority: carrier and broker. Observed Oct 16, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 16, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- Federal broker authorityThe captured record reports active broker authority: arranging transportation, not hauling goods as the carrier. Observed Oct 16, 2026.
- State household-goods licenceWe searched State household-goods mover registry (checked Oct 13, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($1,000,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 16, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record4 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. One cancellation left no filing of the same coverage in effect on the same docket on the cancellation date (BIPD cancelled 2006-10-14 on docket MC130921, next BIPD filing on that docket effective 2009-04-26, while a BIPD filing under MC79658 was in effect that day). For 2 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. For 1 of them, whether coverage continued cannot be judged from the files: FMCSA’s own later record of the same filing is dated after the cancellation (BIPD cancelled 2006-10-18, later record dated 2007-11-30). FMCSA’s files hold 47 filing records for these 38 filings; 5 later records on filings that had already ended and 4 replacement records dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 2 involuntary revocation actions (served 2021-04-29, disposition DISCONTINUED REVOCATION decided 2021-06-08; served 2021-04-29, disposition DISCONTINUED REVOCATION decided 2021-06-08), 1 revocation or suspension order (INVOLUNTARY REVOCATION, served 2013-11-01, effective 2013-12-04), 1 authority action with a revocation, suspension or out-of-service disposition (GRANTED served 1981-01-22, disposition REVOKED decided 2013-12-04) and 1 reinstatement (served 2014-05-23).
- Review ratings compared across sourcesTrustpilot has only 5 reviews, too few to compare with Yelp's 219; star ratings differ by 0.5 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrier and brokerObserved Oct 16, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 16, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 2731
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2351
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 33 consumer complaints on fileBy year: 2023: 9 · 2024: 9 · 2025: 8 · 2026: 7 · registry data as of Sep 25, 2026 · FMCSA complaint historyLoss and Damage (18)Claim Settlement (17)Estimates/Final Charges (12)Shipment Documents (11)Weighing (8)Deceptive Business Practices (7)Hostage Goods (6)Pickup and Delivery (5)Operating Authority (2)Insurance (1)Other Commercial Complaints (1)
- FMCSA enforcement & investigations
- 3 closed enforcement case(s) (six years): IN-2025-0012-US1445 2025-01-13; IN-2023-0049-US1445 2023-02-27; IN-2021-0067-US1789 2021-05-27 · SMS recordInvestigations: 2024-11-08 Compliance Review; 2023-01-31 Compliance Review; 2021-04-27 Non-Ratable Review; 2016-10-20 Non-Ratable Review; 2016-10-12 Non-Ratable Review
- Physical address
- 1212 ST GEORGE ROAD, EVANSVILLE, IN 47711
- Operating authority dockets
- ActiveMC79658Motor Carrier of Property (Except Household Goods)ActiveMC79658Motor Carrier of Household GoodsActiveMC130921Broker of Property (Except Household Goods)ActiveMC79658Broker of Household GoodsActiveMC79658Broker of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 13, 2026.
We searched State household-goods mover registry on Oct 13, 2026 and found no record for this business. That may mean it is not licensed here, or that it is registered under a different legal name.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Could not read
The source was not available at the recorded check time.
Source checked Sep 3, 2026
2/5
★★★★★
219 platform-reported reviews
Listing matched to this business.
View on Yelpmatched by phone
Source checked Sep 3, 2026
—
review count not shown when checked
Possible business match. Confirm the listing before relying on its rating.
Possible listing on BBBpossible match — verify
Source checked Sep 3, 2026
2.5/5
★★★★★
5 platform-reported reviews · unclaimed
Listing matched to this business.
View on Trustpilotmatched by website domain
Source checked Oct 11, 2026 · stored evidence
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Atlas Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Atlas Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Their claims vs. what we verified
1 website claim compared with the records we read
Owners, officers & related businesses
21 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile, Press / news coverage)
Every review profile we found
2 review profiles
Every contact channel on file
14 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 970 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: State business entity register, Phone, address and identifier search not yet checked; BBB, Follow-up on unresolved leads unresolved.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 125550 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 16, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 16, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 16, 2026 | View source |
| FMCSA insurance filings | Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-16 for USDOT 125550 (MC130921, MC79658); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-15: 38 insurance filings from 47 filing records (34 replaced, 4 cancelled); of the 4 cancelled filings, 2 had a filing of the same coverage in effect on the cancellation date, 1 had none and 1 cannot be judged from these files; 5 later termination records on filings that had already ended, not counted again; 4 replacement records dated the filing's own effective date, not counted as an end; 6 filings listed as active or pending in the MOTUS insurance file; 168 authority actions, including 2 involuntary revocation actions (2 discontinued); 1 action with a revocation, suspension or out-of-service disposition; 1 revocation or suspension order. | Oct 16, 2026 | View source |
| State business entity register | Not yet checkedSecretary of State entity record: a web search found no register page; the register itself was not consulted. | Oct 14, 2026 | — |
| State mover licence | Checked — no match in the recorded scopeState household-goods mover registry: searched, no record. | Oct 13, 2026 | — |
| Not available when checkedgoogle: Google Maps answered with a list of businesses rather than this one. Google ratings are read through Google’s licensed Places API, which is not yet connected.. | Sep 3, 2026 | — | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Sep 3, 2026 | View source |
| BBB | Unresolved — identity not confirmedbbb: a listing was read but its identity is probable. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not applicableNo confirmed BBB listing to read a corpus from. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Oct 11, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Check did not complete1 of 2 follow-up question(s) did not complete. | Oct 14, 2026 | — |
Ledger evaluated Oct 16, 2026.
How current is this report?
Report assembled Oct 16, 2026. First published Sep 3, 2026. This report pulls from 970 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?