Atlas Van Lines, Inc.
Legal name: Atlas World Group, Inc.
30 consumer complaints filed with FMCSA in the last four years — 4 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS30 consumer complaints filed with FMCSA in the last four years — 4 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 9 · 2024: 9 · 2025: 8 · 2026: 4 (registry data as of 07/31/2026). Categories: Loss and Damage 18, Claim Settlement 16, Shipment Documents 11, Estimates/Final Charges 11, Weighing 8. Fleet on the registry: 2731 trucks — under 0.1 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- SERIOUS3 closed FMCSA enforcement cases against this carrier in the last six years
case IN-2025-0012-US1445, closed 01/13/2025; case IN-2023-0049-US1445, closed 02/27/2023; case IN-2021-0067-US1789, closed 05/27/2021. FMCSA enforcement record, six years as of 09/02/2026. The public record publishes the case number and closing date only — not the violation or the penalty.
FMCSA brought a formal enforcement action against this carrier and closed it. Ask the company what the case was for before you book.
Source: FMCSA SMS — enforcement cases · FMCSA enforcement report · as of Sep 3, 2026
- PROBLEM
- PROBLEMTrustpilot: 2.5★ from 5 reviews
Trustpilot rating 2.5/5.
Source: Trustpilot listing · as of Sep 3, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 09/02/2026 and found no certificate under this name or USDOT 125550.
It may operate under another legal name — or it may be unlicensed in-state. Ask for the certificate number.
- NOTESelf-declared: “award winning”, “top-rated”, “most trustworthy”, “best moving company”
“acy Policy. 25% Previous Submit Moving Made Simpler Resources For You Award Winning Moves Go New Places Why Choose Us as”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 11/08/2024 (Compliance Review)
11/08/2024 Compliance Review; 01/31/2023 Compliance Review; 04/27/2021 Non-Ratable Review; 10/20/2016 Non-Ratable Review; 10/12/2016 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: JAMES K. MCMURRAY (EVP GC & SECRETARY), RYAN MCCONNELL (PRESIDENT & COO)
Company official(s) on the FMCSA registration for USDOT 125550, ATLAS VAN LINES INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Kansas City, MO: “Atlas Van Lines”
BBB: “Atlas Van Lines” — BBB rating A+, not accredited, started 1/1/1948. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: website atlasvanlines.com on both records; BBB: lists atlasvanlines.com as its own page; BBB: name “Atlas Van Lines” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Atlas Van Lines · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-79658, MC-130921)
FMCSA: ACTIVE; authorized for Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods, Broker of Property (Except Household Goods); insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. Customer reviews on BBB: 5/5 from 2.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Atlas Van LinesKansas City, MOON RECORDlink strength: strong
- BBB — Atlas Van Lines: BBB rating A+ · not accredited · started 1/1/1948
How we linked them: BBB: website atlasvanlines.com on both records · BBB: lists atlasvanlines.com as its own page · BBB: name “Atlas Van Lines” appears on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 28, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods, Broker of Property (Except Household Goods)). (AUTHORIZED FOR: Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods, Broker of Property (Except Household Goods) → AUTHORIZED FOR: Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods, Broker of Property (Except Household Goods))
- Aug 27, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods, Broker of Property (Except Household Goods)). (AUTHORIZED FOR: Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods, Broker of Property (Except Household Goods) → AUTHORIZED FOR: Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Broker of Household Goods, Broker of Property (Except Household Goods))
- Aug 20, 2026MEDIUM1 new consumer complaint filed with FMCSA (29 → 30 in the last four years).
What kind of company is this?
Registered as both. Even with its own trucks, it can legally hand your move to a different company. Confirm in writing who actually performs your move.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 125550).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe searched State household-goods mover registry (checked Sep 4, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings are within 1.2 stars of each other across 3 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsThe history of Atlas was first written over 75 years ago. on website matches 78 years (since 1/1/1948) from BBB business profile.
- Claimed fleet size matches verified recordsWebsite says Nearly 350 independent Atlas moving companies across the U.S. and Canada but FMCSA SAFER (power units) shows 2731 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says the company honors its more than 3000 professional van operators but FMCSA SAFER (drivers) shows 2351 drivers (FMCSA). The claim is materially lower than verified.
Other concerns we want to surface
- •3 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •Low BBB customer review rating (1.33/5)
- •State licensing still unverified
- •Address legitimacy check: high risk
- •Carrier vs broker disclosure check: serious concern
- •Related-entity links check: serious concern. Shared DOT/MC/FMCSA-address/phone with other moving companies
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods, Broker of Property (Except Household Goods)
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 2731
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2351
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 30 consumer complaints on fileBy year: 2023: 9 · 2024: 9 · 2025: 8 · 2026: 4 · registry data as of Jul 31, 2026 · FMCSA complaint historyLoss and Damage (18)Claim Settlement (16)Shipment Documents (11)Estimates/Final Charges (11)Weighing (8)Deceptive Business Practices (7)Pickup and Delivery (5)Hostage Goods (4)Operating Authority (2)Insurance (1)Other Commercial Complaints (1)
- FMCSA enforcement & investigations
- 3 closed enforcement case(s) (six years): IN-2025-0012-US1445 2025-01-13; IN-2023-0049-US1445 2023-02-27; IN-2021-0067-US1789 2021-05-27 · SMS recordInvestigations: 2024-11-08 Compliance Review; 2023-01-31 Compliance Review; 2021-04-27 Non-Ratable Review; 2016-10-20 Non-Ratable Review; 2016-10-12 Non-Ratable Review
- Physical address
- 1212 ST GEORGE ROAD, EVANSVILLE, IN 47711
- Operating authority dockets
- ActiveMC79658Motor Carrier of Property (Except Household Goods)ActiveMC79658Motor Carrier of Household GoodsActiveMC130921Broker of Property (Except Household Goods)ActiveMC79658Broker of Household GoodsActiveMC79658Broker of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Sep 4, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
What the reviews show
7 reviews read across BBB, Trustpilot- WEAKBBB 5.0★ (2 reviews) vs Yelp 2.0★ (219 reviews): a 3.0-star gap between platforms — BBB rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=221)
- INFOThe 5 dated Trustpilot reviews we read span 1858 days (2021-05-12 to 2026-06-12); the 5 closest together fall within 1858 days (Trustpilot, n=5)
- INFOYelp rating 2.0★ from 219 reviews (Yelp, n=219)
- INFOTrustpilot rating 2.5★ from 5 reviews (Trustpilot, n=5)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Atlas Van Lines, Inc.? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Atlas Van Lines, Inc.? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 717 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?