30 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage
6 problems · 1 concern to verify · report assembled Oct 10, 2026
What we found
Report assembled Oct 10, 2026 · Source observations are dated below
SERIOUS
30 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 5 · 2024: 5 · 2025: 12 · 2026: 8 (registry data as of 09/25/2026). Categories: Loss and Damage 18, Claim Settlement 14, Deceptive Business Practices 11, Shipment Documents 7, Estimates/Final Charges 6. Separately, the registry reports a fleet snapshot of 1 truck, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Another business, “WHEATON WORLD WIDE MOVING”, shares the phone number printed on this company’s website, (800) 932-7799
A Yelp listing for “WHEATON WORLD WIDE MOVING” shows the phone number printed on this company’s website, (800) 932-7799; the same business appears on 1 other page. Excerpt: “Rating 1.9(219)WHEATON WORLD WIDE MOVING, 8010 Castleton Rd, Indianapolis, IN 46250, 122 Photos, (800) 248-7962, Mon - 8:00 am - 5:00 pm, Tue - 8:00 am - 5:00 pm, ...”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “WHEATON WORLD WIDE MOVING” and make sure the name on your contract is the company you expect.
Another business, “Wheaton Moving (@WheatonMoving) / X”, shares the phone number printed on this company’s website, (800) 932-7799
A web page for “Wheaton Moving (@WheatonMoving) / X” shows the phone number printed on this company’s website, (800) 932-7799. Excerpt: “4th largest household goods carrier. Moving, packing & storage services. 1-800-932-7799 | U.S. DOT No. 70719 | MC 87113.”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “Wheaton Moving (@WheatonMoving) / X” and make sure the name on your contract is the company you expect.
No State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/10/2026 and found no certificate under this name or USDOT 2256609.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
NOTE
Another business, “Local Moving Company Celebrates Milestone Anniversary”, shares this company’s website domain bekins.com
A web page for “Local Moving Company Celebrates Milestone Anniversary” shows this company’s website domain bekins.com. Excerpt: “The van line is partner to more than 350 Wheaton and Bekins agents nationwide. To learn more, visit www.bekins.com/why-bekins/partners. Ready to start with ...”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The shared contact identifier is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “Local Moving Company Celebrates Milestone Anniversary” and make sure the name on your contract is the company you expect.
Indiana Secretary of State INBiz Business Search could not be checked in this report
The register could not be read. Business registration is not a mover licence. No official register results could be read because the search was blocked by reCAPTCHA. The legal names 'Bekins Van Lines, Inc', 'BEKINS VAN LINES INC', and 'Bekins Van Lines' could not be searched separately after the captcha block; no DBA names were provided to search. Because no record page was accessible, entity ID, entity type, status, formation date, registered agent, officers, address, source URL, and source date could not be confirmed. The register search was blocked: The official INBiz Business Search required successful reCAPTCHA completion before submitting a search; the site displayed the alert 'You must successfully complete the Captcha'. The fetched page also displayed a reCAPTCHA verification prompt.
ON RECORD
1 other business listed at this street address
“WHEATON WORLD WIDE MOVING” (yelp). This is operating-location context: a multi-tenant building or suite shared with unrelated businesses.
A shared street address alone does not indicate any corporate relationship; suite numbers and tenancy were not compared.
Follow-up: a page first read as another business lists this company itself
The cited Wheaton page verifies that Wheaton identifies 800-932-7799 extension 375 as its Safety Department number for property damage outside a residence, but it does not establish any relationship with Bekins Van Lines in Indianapolis.
The permitted source does not verify Bekins ownership, a state-register or FMCSA filing, shared people or addresses, a Bekins website connection, or any consumer statement about succession or rebranding; no source date is printed on the page.
Every exposed BBB review and complaint record was read: 11 reviews, 8 public complaints
Reviews 2023-10-16 to 2026-07-31. Public complaints 2024-07-10 to 2026-01-19 (BBB status counts: 8 answered, 1 resolved; “answered” is not “resolved”). BBB counts 1 further complaint it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
BBB complaints: 9 complaints in the last 3 years; types: Service or Repair Issues 4, Order Issues 2, Sales and Advertising Issues 2, Delivery Issues 1; status: 8 answered, 1 resolved.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
Oct 1, 2026MEDIUMNew operating authority on record: MC770031 Motor Carrier of Household Goods — Active.
Oct 1, 2026MEDIUM1 new consumer complaint filed with FMCSA (29 → 30 in the last four years).
Sep 30, 2026INFOFleet on record now 2 power unit(s), 1 driver(s). (1 units / 1 drivers → 2 units / 1 drivers)
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
30+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
2 trucks on file
Fleet size reported in federal filings.
What we checked
4 passed1 caution
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 14, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
We searched State household-goods mover registry (checked Oct 14, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 10, 2026; confirm current coverage before booking.
No cancelled insurance filings found in reviewed records
No cancelled or revoked filings were identified in the records reviewed. This is not a guarantee of a complete insurance history. FMCSA’s files hold 5 filing records for these 3 filings; 2 later records on filings that had already ended are listed but not counted.
Review ratings compared across sources
Trustpilot has only 4 reviews, too few to compare with Yelp's 89; star ratings differ by 0.9 stars.
Address and operating-location evidence
Property use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Concern — verify before booking
Another business, “WHEATON WORLD WIDE MOVING”, shares the phone number printed on this company’s website, (800) 932-7799
Lead — identity not established
A Yelp listing for “WHEATON WORLD WIDE MOVING” shows the phone number printed on this company’s website, (800) 932-7799; the same business appears on 1 other page. Excerpt: “Rating 1.9(219)WHEATON WORLD WIDE MOVING, 8010 Castleton Rd, Indianapolis, IN 46250, 122 Photos, (800) 248-7962, Mon - 8:00 am - 5:00 pm, Tue - 8:00 am - 5:00 pm, ...”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “WHEATON WORLD WIDE MOVING” and make sure the name on your contract is the company you expect.
Another business, “Wheaton Moving (@WheatonMoving) / X”, shares the phone number printed on this company’s website, (800) 932-7799
Lead — identity not established
A web page for “Wheaton Moving (@WheatonMoving) / X” shows the phone number printed on this company’s website, (800) 932-7799. Excerpt: “4th largest household goods carrier. Moving, packing & storage services. 1-800-932-7799 | U.S. DOT No. 70719 | MC 87113.”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “Wheaton Moving (@WheatonMoving) / X” and make sure the name on your contract is the company you expect.
Other businesses that share an identifier with this company, searched Oct 9, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Shared identifier — relationship not verified
WHEATON WORLD WIDE MOVING
Listed on Yelp · observed Oct 9, 2026
WHEATON WORLD WIDE MOVING shares the address 8010 Castleton Rd with this company; and shares phone (800) 932-7799 with this company.
Shared identifier confirmed; corporate relationship not verified.
8 Questions to Ask When Choosing a Moving Company shares the email address bekinscustomercare@wvlcorp.com with this company; and shares the address 8010 Castleton Rd with this company.
Shared identifier confirmed; corporate relationship not verified.
Each question below was checked against further sources on Oct 10, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
What is the relationship between this company and “WHEATON WORLD WIDE MOVING”, which shares its phone number (800) 932-7799?Unresolved
Prompted by: https://m.yelp.com/biz/wheaton-world-wide-moving-indianapolis-5 · checked Oct 9, 2026
No relationship between Bekins Van Lines and WHEATON WORLD WIDE MOVING is established because the only permitted source could not be read.
The permitted Yelp page returned a provider access error, so no official filings, people, addresses, websites, phone-number evidence, or consumer statements could be verified from the allowed source; no source is cited.
What is the relationship between this company and “Moving & Storage Claims”, which shares its phone number (800) 932-7799?Partially resolved
Prompted by: https://www.wheatonworldwide.com/contact/claims/ · checked Oct 9, 2026
The cited Wheaton page verifies that Wheaton identifies 800-932-7799 extension 375 as its Safety Department number for property damage outside a residence, but it does not establish any relationship with Bekins Van Lines in Indianapolis.
The permitted source does not verify Bekins ownership, a state-register or FMCSA filing, shared people or addresses, a Bekins website connection, or any consumer statement about succession or rebranding; no source date is printed on the page.
Observed fact: How to File A Claim · retrieved Oct 9, 2026“Damage to property outside your residence at either loading or delivery should be reported directly to our Safety Department at 800-932-7799 x. 375. Property damage inside of your residence should be included on your claim form.”
FMCSA regulatory snapshot
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
2
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
1
Insurance status
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Safety ratingWhat does this mean?FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened.
Not rated
DOT complaints (FMCSA)
We could not verify complaints for this companySource details are blocked or not visible; only generic lookup process described. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.Loss and Damage (18)Claim Settlement (14)Deceptive Business Practices (11)Shipment Documents (7)Estimates/Final Charges (6)Weighing (4)Pickup and Delivery (4)Hostage Goods (3)Operating Authority (1)Insurance (1)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 14, 2026.
We searched State household-goods mover registry on Oct 14, 2026 and found no record for this business. That may mean it is not licensed here, or that it is registered under a different legal name.
State business entity record
Indiana Secretary of State INBiz Business Search · checked Oct 9, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
Indiana Secretary of State INBiz Business Search was not available when checked on Oct 9, 2026. Registration status is unverified.
Limitation: Business registration is not a mover licence.
Limitation: No official register results could be read because the search was blocked by reCAPTCHA.
Limitation: The legal names 'Bekins Van Lines, Inc', 'BEKINS VAN LINES INC', and 'Bekins Van Lines' could not be searched separately after the captcha block; no DBA names were provided to search.
Limitation: Because no record page was accessible, entity ID, entity type, status, formation date, registered agent, officers, address, source URL, and source date could not be confirmed.
Limitation: The register search was blocked: The official INBiz Business Search required successful reCAPTCHA completion before submitting a search; the site displayed the alert 'You must successfully complete the Captcha'. The fetched page also displayed a reCAPTCHA verification prompt.
Reviews and complaints — every platform we check
Review report assembled Oct 10, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Could not read
The source was not available at the recorded check time.
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Bekins Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Bekins Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Their claims vs. what we verified
1 website claim compared with the records we read
Owners, officers & related businesses
6 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, Press / news coverage)
Every review profile we found
3 review profiles, including 2 under different contact details than the federal registration
Every contact channel on file
11 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 677 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 12 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register, Google, Yelp.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 2256609 corroborated (the USDOT number its website prints, matched to this business).
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Company website
Checked — record read6 page(s) of the company website read.
Not available when checkedFMCSA Licensing & Insurance filing history: the page answered without the record's contents (source limitation recorded). MOTUS lists dated filing records: 2 filing(s) for MC770031; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage.
Not available when checkedIndiana Secretary of State INBiz Business Search: blocked.
Oct 9, 2026
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State mover licence
Checked — no match in the recorded scopeState household-goods mover registry: searched, no record.
Oct 10, 2026
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Google
Not available when checkedgoogle: Google Maps answered with a list of businesses rather than this one. Google listing details have not been verified for this report..
Oct 10, 2026
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Yelp
Not available when checkedyelp: Saved capture of 2026-07-28; this is not a current rating. On 2026-10-10 Yelp was not available when checked (Yelp blocks automated reading of its pages and its search listing showed no rating; the listing link is provided). Yelp per-review star ratings were not visible in markdown; captured visible review text with rating left blank.
Checked — record read7 identifier search(es) without the company name; 67 lead(s), 7 under another name.
Oct 9, 2026
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Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 9, 2026
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Follow-up on unresolved leads
Checked — record read3 follow-up question(s) researched; 1 concerned a page that is not a separate business; 2 remain unresolved or only partly resolved.
Oct 10, 2026
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Ledger evaluated Oct 10, 2026.
How current is this report?
Report assembled Oct 10, 2026. First published Sep 3, 2026. This report pulls from 677 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
