8 problems · 1 concern to verify · report assembled Oct 14, 2026
What we found
Report assembled Oct 14, 2026 · Source observations are dated below
SERIOUS
BBB rating F — not accredited
Failure to respond to 20 complaint(s) filed against business - Business has failed to resolve underlying cause(s) of a pattern of complaints. Pattern of Complaints ## Important information - **Investigations:**. Alerts: 2 alert(s) Source observations: rating and review count 2026-10-09T22:36:07.932Z; accreditation 2026-10-14T02:54:33.193131+00:00.
4 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 2 · 2024: 1 · 2026: 1 (registry data as of 09/25/2026). Categories: Loss and Damage 3, Claim Settlement 1, Deceptive Business Practices 1. Separately, the registry reports a fleet snapshot of 15 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Some of these complaints were filed under "deceptive business practices".
Says “licensed and insured” — prints no licence number
“This package includes a team of movers, a 26-foot truck, and a licensed and insured truck driver”. No USDOT, MC or state licence number appears anywhere in the site text we read.
6 of the 56 dated BBB reviews we read fall within 30 days (2024-08-02 to 2024-08-28); BBB shows 48 reviews in total over at least 36 months, which spread evenly would be about 1.3 per 30 days
We read 83 reviews across BBB and Trustpilot; one signal stands out — 6 of the 56 dated BBB reviews we read fall within 30 days (2024-08-02 to 2024-08-28); BBB shows 48 reviews in total over at least 36 months, which spread evenly would be about 1.3 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud. Separately, 1 note on the company's review claims vs its record is listed below.
Google 4.6★ (992 reviews) vs BBB 1.3★ (48 reviews): a 3.3-star gap between platforms Rating and review count observations: google: 2026-10-14T02:41:57.386Z; bbb: 2026-10-09T22:36:07.932Z; trustpilot: 2026-10-14T02:41:57.386Z.
When one platform is glowing and another is not, the difference is the story — read both.
Another business, “Moving company offers seniors help”, shares the phone number this company’s website actually dials, (888) 836-3939 (also printed on its site)
A web page for “Moving company offers seniors help” shows the phone number this company’s website actually dials, (888) 836-3939 (also printed on its site) and this company’s website domain getbellhops.com. Excerpt: “Those 65 and older can place orders by calling 888-836-3939 or online at www.GetBellhops.com. The coupon code "SeniorDay2016" must be used. Each free hour ...”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “Moving company offers seniors help” and make sure the name on your contract is the company you expect.
Another business, “Bellhops Customer Service Phone Number 1-888-836-3939, Email”, shares the phone number this company’s website actually dials, (888) 836-3939 (also printed on its site)
A web page for “Bellhops Customer Service Phone Number 1-888-836-3939, Email” shows the phone number this company’s website actually dials, (888) 836-3939 (also printed on its site) and this company’s email address press@bellhop.com. Excerpt: “The primary Bellhops phone number to connect with one of the customer support specialists in real time is +1-888-836-3939.”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “Bellhops Customer Service Phone Number 1-888-836-3939, Email” and make sure the name on your contract is the company you expect.
No State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/13/2026 and found no certificate under this name or USDOT 3296538.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
NOTE
FMCSA's mover registry and captured registration disagree on household-goods carrier or broker authority
Protect Your Move (registry data as of 09/25/2026): "BELLHOP MOVING (U.S. DOT# 3296538) is NOT authorized by FMCSA to transport or arrange the transportation of Household Goods.". Captured SAFER/MOTUS record: household-goods carrier or broker authority active (MC1100675 Motor Carrier of Property (Except Household Goods) — Active; MC1100675 Motor Carrier of Household Goods — Active).
Check the dated FMCSA records before relying on this authority category.
Follow-up on a related business: partly established
The cited article establishes that a business called Bellhops offered moving services in Gainesville and published 888-836-3939 and www.GetBellhops.com as ordering contacts.
The only permitted source does not verify that this Bellhops business is the Chattanooga, Tennessee entity Bellhop Moving, nor does it provide state-register or FMCSA filings, shared people, addresses, or consumer statements about succession or rebranding.
Ask the company what its relationship is to the other business before you book.
No TN business-entity record was found under this company's names
Tennessee Secretary of State Business Information Search was searched for Bellhop Moving without a matching entity. Business registration is not a mover licence. The supplied legacy URL https://tnbear.tn.gov/ECommerce/FilingSearch.aspx timed out and reset the connection, so the current Tennessee Secretary of State Business Entity Search at https://tncab.tnsos.gov/business-entity-search was used as permitted by the request. Searches were submitted and their result grids read for Bellhop, Bellhop, Inc, BELLHOPS MOVING LLC, Bellhop Moving, BELLHOP MOVING, BELLHOPS, and suffix-free/partial variants. The register displayed No Records Available and 0 for each search. Because the register returned no records, no entity record pages, identifiers, statuses, dates, agents, officers, or addresses were available to copy. The register was searched by an automated agent; absence from its results is not proof that no entity exists, and a company may be registered under another name or in another state.
Absence in one search is not proof the business is unregistered; it may operate under another legal name or as a sole proprietorship.
Before booking: Ask the company for its legal entity name and state of registration.
Follow-up: a page first read as another business lists this company itself
The cited GetHuman page identifies BellHops's customer-service number as 888-836-3939 and lists getbellhops.com, but it does not establish a relationship with Bellhop Moving in Chattanooga, Tennessee.
The permitted source contains no state-register or FMCSA filing, shared person, address, or consumer statement establishing succession or rebranding between Bellhop Moving (Chattanooga) and the BellHops business; the page's 2025-10-09 update and 2024-10-09 call excerpt are the only printed dates found.
Every exposed BBB review and complaint record was read: 48 reviews, 84 public complaints
Reviews 2023-10-13 to 2026-06-16. Public complaints 2023-10-11 to 2026-08-12 (BBB status counts: 45 answered, 20 unanswered, 19 resolved, 2 unresolved; “answered” is not “resolved”). BBB counts 2 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Intrastate operation reported
The captured federal record reports in-state operation. This is a declared operating scope, not verification of a state license. See the separate licensing checks.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
12+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
15 trucks on file
Fleet size reported in federal filings.
What we checked
2 passed2 caution1 failed
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 14, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
We searched State household-goods mover registry (checked Oct 13, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
Federal insurance status
We do not have a consistent, dated insurance amount observation matched to this company’s USDOT. This is a verification gap, not a finding that the company is uninsured.
Cancelled or revoked insurance filings on record
3 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. 3 cancellations left no filing of the same coverage in effect on the cancellation date (BIPD cancelled 2025-07-17, no later filing of that coverage on record through 2026-05-14; BIPD cancelled 2024-04-01, next filing effective 2024-10-01; CARGO cancelled 2024-04-01, no later filing of that coverage on record through 2026-05-14). FMCSA’s files hold 9 filing records for these 7 filings; 2 later records on filings that had already ended are listed but not counted. FMCSA’s authority history also records 1 involuntary revocation action (served 2021-02-17, disposition DISCONTINUED REVOCATION decided 2021-03-16), 1 revocation or suspension order (INVOLUNTARY REVOCATION, served 2024-03-05, effective 2024-04-08) and 1 authority action with a revocation, suspension or out-of-service disposition (GRANTED served 2020-09-18, disposition REVOKED decided 2024-04-08). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
Review ratings compared across sources
Star ratings differ by 3.3 stars across Google, BBB, Trustpilot. Read reviews on each platform before relying on any single rating.
Address and operating-location evidence
Property use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Concern — verify before booking
Another business, “Moving company offers seniors help”, shares the phone number this company’s website actually dials, (888) 836-3939 (also printed on its site)
Lead — identity not established
A web page for “Moving company offers seniors help” shows the phone number this company’s website actually dials, (888) 836-3939 (also printed on its site) and this company’s website domain getbellhops.com. Excerpt: “Those 65 and older can place orders by calling 888-836-3939 or online at www.GetBellhops.com. The coupon code "SeniorDay2016" must be used. Each free hour ...”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “Moving company offers seniors help” and make sure the name on your contract is the company you expect.
Another business, “Bellhops Customer Service Phone Number 1-888-836-3939, Email”, shares the phone number this company’s website actually dials, (888) 836-3939 (also printed on its site)
Lead — identity not established
A web page for “Bellhops Customer Service Phone Number 1-888-836-3939, Email” shows the phone number this company’s website actually dials, (888) 836-3939 (also printed on its site) and this company’s email address press@bellhop.com. Excerpt: “The primary Bellhops phone number to connect with one of the customer support specialists in real time is +1-888-836-3939.”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “Bellhops Customer Service Phone Number 1-888-836-3939, Email” and make sure the name on your contract is the company you expect.
Other businesses that share an identifier with this company, searched Oct 9, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Shared identifier — relationship not verified
Moving company offers seniors help
Listed on another site · observed Oct 9, 2026
Moving company offers seniors help shares phone (888) 836-3939 with this company’s website call button; and shares the website domain getbellhops.com with this company.
Shared identifier confirmed; corporate relationship not verified.
Bellhops Customer Service Phone Number 1-888-836-3939, Email
Listed on another site · observed Oct 9, 2026
Bellhops Customer Service Phone Number 1-888-836-3939, Email shares phone (888) 836-3939 with this company’s website call button; and shares the email address press@bellhop.com with this company.
Shared identifier confirmed; corporate relationship not verified.
Each question below was checked against further sources on Oct 14, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
What is the relationship between this company and “BellHops Customer Service Phone Number 888-836-3939”, which shares its phone number its website dials (888) 836-3939?Partially resolved
Prompted by: https://gethuman.com/phone-number/BellHops · checked Oct 9, 2026
The cited GetHuman page identifies BellHops's customer-service number as 888-836-3939 and lists getbellhops.com, but it does not establish a relationship with Bellhop Moving in Chattanooga, Tennessee.
The permitted source contains no state-register or FMCSA filing, shared person, address, or consumer statement establishing succession or rebranding between Bellhop Moving (Chattanooga) and the BellHops business; the page's 2025-10-09 update and 2024-10-09 call excerpt are the only printed dates found.
What is the relationship between this company and “Moving company offers seniors help”, which shares its phone number its website dials (888) 836-3939 and website domain getbellhops.com?Partially resolved
Prompted by: https://www.gainesville.com/news/20160813/moving-company-offers-seniors-help · checked Oct 9, 2026
The cited article establishes that a business called Bellhops offered moving services in Gainesville and published 888-836-3939 and www.GetBellhops.com as ordering contacts.
The only permitted source does not verify that this Bellhops business is the Chattanooga, Tennessee entity Bellhop Moving, nor does it provide state-register or FMCSA filings, shared people, addresses, or consumer statements about succession or rebranding.
Observed fact: Moving company offers seniors help · dated Aug 13, 2016 · retrieved Oct 9, 2026“Those 65 and older can place orders by calling 888-836-3939 or online at www.GetBellhops.com.”
FMCSA regulatory snapshot
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Carrier operationWhat does this mean?This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized."
Intrastate Only (Non-hazardous materials)
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
15
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
24
Insurance status
—
Safety ratingWhat does this mean?FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened.
Not rated
DOT complaints (FMCSA)
4 consumer complaints on fileBy year: 2023: 2 · 2024: 1 · 2026: 1 · registry data as of Sep 25, 2026 · FMCSA complaint historyLoss and Damage (3)Claim Settlement (1)Deceptive Business Practices (1)
ActiveMC1100675Motor Carrier of Property (Except Household Goods)
ActiveMC1100675Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 13, 2026.
We searched State household-goods mover registry on Oct 13, 2026 and found no record for this business. That may mean it is not licensed here, or that it is registered under a different legal name.
State business entity record
Tennessee Secretary of State Business Information Search · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
Tennessee Secretary of State Business Information Search was searched on Oct 10, 2026: no entity matched this business in the recorded scope. This is a limit of the search, not proof that the business is unregistered.
Limitation: Business registration is not a mover licence.
Limitation: The supplied legacy URL https://tnbear.tn.gov/ECommerce/FilingSearch.aspx timed out and reset the connection, so the current Tennessee Secretary of State Business Entity Search at https://tncab.tnsos.gov/business-entity-search was used as permitted by the request.
Limitation: Searches were submitted and their result grids read for Bellhop, Bellhop, Inc, BELLHOPS MOVING LLC, Bellhop Moving, BELLHOP MOVING, BELLHOPS, and suffix-free/partial variants. The register displayed No Records Available and 0 for each search.
Limitation: Because the register returned no records, no entity record pages, identifiers, statuses, dates, agents, officers, or addresses were available to copy.
Limitation: The register was searched by an automated agent; absence from its results is not proof that no entity exists, and a company may be registered under another name or in another state.
Reviews and complaints — every platform we check
Review report assembled Oct 14, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Bellhop Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Bellhop Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
18 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile, Press / news coverage)
Every review profile we found
3 review profiles, including 2 under different contact details than the federal registration
Every contact channel on file
30 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 1227 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 14 of 16 applicable sources. Not available when checked: FMCSA insurance filings, Yelp.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 3296538 corroborated (matched by name and city).
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Company website
Checked — record read4 page(s) of the company website read.
Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-14 for USDOT 3296538 (MC1100675); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-13 (no MOTUS file holds a record for this USDOT): 7 insurance filings from 9 filing records (4 replaced, 3 cancelled); of the 3 cancelled filings, 3 had no filing of the same coverage in effect on the cancellation date; 2 later termination records on filings that had already ended, not counted again; 0 filings listed as active or pending in the MOTUS insurance file; 2 authority actions, including 1 involuntary revocation action (1 discontinued); 1 action with a revocation, suspension or out-of-service disposition; 1 revocation or suspension order. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
Not available when checkedyelp: a same-name listing in the same city was found, but Yelp pages cannot be read, so its phone/website/address anchors could not be confirmed; its metrics are not attributed.
Checked — record read6 identifier search(es) without the company name; 52 lead(s), 3 under another name.
Oct 9, 2026
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Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 9, 2026
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Follow-up on unresolved leads
Checked — record read4 follow-up question(s) researched; 1 concerned a page that is not a separate business; 3 remain unresolved or only partly resolved.
Oct 14, 2026
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Ledger evaluated Oct 14, 2026.
How current is this report?
Report assembled Oct 14, 2026. First published Sep 3, 2026. This report pulls from 1227 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
