Berger Moving & Storage

1. SERIOUS

   4 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2026: 3 (registry data as of 09/25/2026). Categories: Pickup and Delivery 3, Loss and Damage 2, Shipment Documents 1, Estimates/Final Charges 1, Weighing 1. Separately, the registry reports a fleet snapshot of 71 trucks, 150 tractors, 333 trailers; this does not measure moves completed during the complaint period.

   Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.

   Source: FMCSA Protect Your Move — complaint history · as of Oct 13, 2026

2. PROBLEM

   Ratings disagree sharply between platforms

   BBB 4.6★ (62 reviews) vs Yelp 2.9★ (10 reviews): a 1.7-star gap between platforms Rating and review count observations: yelp: 2026-09-03T22:16:53.366Z; bbb: 2026-10-14T08:35:26.068086+00:00; trustpilot: 2026-09-03T22:16:53.366Z.

   When one platform is glowing and another is not, the difference is the story — read both.

   Source: Yelp listing · BBB listing · Trustpilot listing

3. COULD NOT VERIFY

   No State household-goods mover registry record found for this business

   We searched State household-goods mover registry on 10/09/2026 and found no certificate under this name or USDOT 125665.

   Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.

4. ON RECORD

   The five most recent FMCSA investigations on record — most recent 07/20/2017 (Non-Ratable Review)

   07/20/2017 Non-Ratable Review; 03/10/2014 Onsite Focused Investigation; 08/13/2009 Non-Ratable Review; 07/23/2009 Onsite Focused Investigation; 07/07/2000 Compliance Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.

   Source: FMCSA SMS overview · as of Oct 10, 2026

5. ON RECORD

   Ohio Secretary of State Business Search could not be checked in this report

   The register could not be read. Business registration is not a mover licence. The requested legal names and DBA name could not be submitted and verified on the official register. No result list, entity record page, entity ID, status, formation date, registered agent, officers, address, or record as-of date could be read. The official homepage and endpoint configuration were accessible, but the actual search endpoint returned an application error or empty response through the available official-site access path; therefore no match or no-match conclusion can be made. The register search was blocked: The official Ohio Secretary of State Business Search and its business-search API presented a security check page instead of permitting the search or returning results. The browser session could not proceed past the security check, so no official search results or record pages could be read.

6. ON RECORD

   Follow-up not completed: enforcement person

   The follow-up research on “[name withheld]” did not complete in this report; nothing was concluded from it.

   The research provider rejected: Saved Agent job needs explicit review; automatic recovery is exhausted or unavailable. No new research was issued.. Nothing was established.

7. CHECKS OUT

   Active federal household-goods authority (MC-35358)

   FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; Broker of Household Goods; Broker of Property (Except Household Goods); insurance filings on file.

   Source: Captured FMCSA record · as of Oct 14, 2026

8. CHECKS OUT

   BBB rating A+ (accredited)

   BBB profile on file.

   A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

   Source: BBB profile · as of Sep 3, 2026

9. CHECKS OUT

   BBB rating A+ (accredited)

   BBB grades this business A+. BBB complaints: 18 complaints in the last 3 years (5 closed in the last 12 months). Customer reviews on BBB: 4.61/5 from 62. No visible customer reviews or complaints captured on the page. Source observations: rating and review count 2026-10-14T08:35:26.068086+00:00; accreditation 2026-10-14T08:35:33.764668+00:00; complaint count 2026-10-10T23:26:41.288Z.

   A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

   Source: BBB profile · BBB complaints

Changes on the public record

Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.

• Oct 1, 2026MEDIUMNew operating authority on record: MC35358 Motor Carrier of Property (Except Household Goods) — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC35358 Motor Carrier of Household Goods — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC35358 Broker of Household Goods — Active.
• Oct 1, 2026MEDIUMNew operating authority on record: MC35358 Broker of Property (Except Household Goods) — Active.

What kind of company is this?

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Ohio Secretary of State Business Search · checked Oct 13, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.

• Limitation: Business registration is not a mover licence.
• Limitation: The requested legal names and DBA name could not be submitted and verified on the official register.
• Limitation: No result list, entity record page, entity ID, status, formation date, registered agent, officers, address, or record as-of date could be read.
• Limitation: The official homepage and endpoint configuration were accessible, but the actual search endpoint returned an application error or empty response through the available official-site access path; therefore no match or no-match conclusion can be made.
• Limitation: The register search was blocked: The official Ohio Secretary of State Business Search and its business-search API presented a security check page instead of permitting the search or returning results. The browser session could not proceed past the security check, so no official search results or record pages could be read.

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Incomplete: BBB complaints and reviews in full, Phone, address and identifier search not yet checked; Follow-up on unresolved leads unresolved.

Ledger evaluated Oct 13, 2026.