Berger Moving & Storage
Legal name: Berger Transfer & Storage, Inc.
4 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS4 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2026: 3 (registry data as of 07/31/2026). Categories: Pickup and Delivery 3, Loss and Damage 2, Shipment Documents 1, Estimates/Final Charges 1, Weighing 1. Fleet on the registry: 221 trucks — under 0.1 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
BBB 4.7★ (66 reviews) vs Yelp 2.9★ (10 reviews): a 1.8-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 07/20/2017 (Non-Ratable Review)
07/20/2017 Non-Ratable Review; 03/10/2014 Onsite Focused Investigation; 08/13/2009 Non-Ratable Review; 07/23/2009 Onsite Focused Investigation; 07/07/2000 Compliance Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: Jo Bixby (Safety Manager)
Company official(s) on the FMCSA registration for USDOT 125665, BERGER TRANSFER & STORAGE INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Walton Hills, OH and Wilsonville, OR: “Berger Allied Moving & Storage - Cleveland” / “Berger ClevelandBerger Allied Moving & StorageBerger Transfer & Storage” / “Berger Allied Moving & Storage - Portland”
BBB: “Berger Allied Moving & Storage - Cleveland” — BBB rating A+, started 1/1/1910. BBB: “Berger Allied Moving & Storage - Portland” — BBB rating A+, started 1/1/1910. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (866) 969-5040 on both records; BBB: website bergerallied.com on both records; BBB: lists bergerallied.com as its own page; BBB↔BBB: social profile twitter.com/bergertransfer on both records; BBB↔BBB: social profile instagram.com/bergermoving on both records; BBB↔BBB: social profile facebook.com/bergermovers on both records; BBB↔BBB: social profile youtube.com/channel on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Berger Allied Moving & Storage - Cleveland · BBB profile — Berger Allied Moving & Storage - Portland · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-35358)
FMCSA: ACTIVE; authorized for Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUT
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. BBB complaints: 18 complaints in the last 3 years (5 closed in the last 12 months). Customer reviews on BBB: 4.68/5 from 66.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Berger Allied Moving & Storage - Cleveland / Berger ClevelandBerger Allied Moving & StorageBerger Transfer & Storage / Inc.Walton Hills, OH · Wilsonville, ORON RECORDlink strength: strong
- BBB — Berger Allied Moving & Storage - Cleveland: BBB rating A+ · started 1/1/1910
- BBB — Berger Allied Moving & Storage - Portland: BBB rating A+ · started 1/1/1910
How we linked them: BBB: phone (866) 969-5040 on both records · BBB: website bergerallied.com on both records · BBB: lists bergerallied.com as its own page · BBB↔BBB: social profile twitter.com/bergertransfer on both records · BBB↔BBB: social profile instagram.com/bergermoving on both records · BBB↔BBB: social profile facebook.com/bergermovers on both records · BBB↔BBB: social profile youtube.com/channel on both records
What kind of company is this?
Registered as both. Even with its own trucks, it can legally hand your move to a different company. Confirm in writing who actually performs your move.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 125665).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileFederal requirement is $750,000 but $0 is on file with FMCSA. Operating without the required insurance is a federal violation.
- Reviews are consistent across sourcesStar ratings are within 1.8 stars of each other across 3 review sources.
- Listed city matches federal recordsThis business advertises as based in Columbus, but federal and state regulatory records list its physical address in Paul / Saint Paul.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsmore than 100 years in the industry on website matches 116 years (since 1/1/1910) from BBB business profile.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 221 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 216 drivers (FMCSA). The claim is materially lower than verified.
Other concerns we want to surface
- •45 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •No public street address captured for location verification
- •Address legitimacy check: high risk
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 221
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 216
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 4 consumer complaints on fileBy year: 2024: 1 · 2026: 3 · registry data as of Jul 31, 2026 · FMCSA complaint historyPickup and Delivery (3)Loss and Damage (2)Shipment Documents (1)Estimates/Final Charges (1)Weighing (1)Hostage Goods (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2017-07-20 Non-Ratable Review; 2014-03-10 Onsite Focused Investigation; 2009-08-13 Non-Ratable Review; 2009-07-23 Onsite Focused Investigation; 2000-07-07 Compliance Review
- Physical address
- 2950 LONG LAKE RD, SAINT PAUL, MN 55113-1050
- Operating authority dockets
- ActiveMC35358Motor Carrier of Property (Except Household Goods)ActiveMC35358Motor Carrier of Household GoodsActiveMC35358Broker of Household GoodsActiveMC35358Broker of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
2 reviews read across Trustpilot- NOTABLEBBB 4.7★ (66 reviews) vs Yelp 2.9★ (10 reviews): a 1.8-star gap between platforms (all platforms, n=76)
- INFO18 complaints closed with BBB in the last 3 years, 5 in the last 12 months (BBB shows 66 customer reviews; FMCSA record: 221 trucks) (BBB, n=18)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Berger Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Berger Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 657 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?