Best US Moving Inc.
FMCSA registrant: BEST US MOVING INC
USDOT 3359524 · FMCSA SAFER · observed
22 consumer complaints filed with FMCSA in the last four years — 4 for holding goods hostage
What we found
Report assembled Oct 13, 2026 · Source observations are dated below- SERIOUS22 consumer complaints filed with FMCSA in the last four years — 4 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2025: 4 · 2026: 17 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 8, Claim Settlement 7, Pickup and Delivery 6, Deceptive Business Practices 6, Shipment Documents 5. Separately, the registry reports a fleet snapshot of 0 trucks, 1 tractor, 1 trailer; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 13, 2026
- PROBLEMDriver out-of-service rate 33.3% vs 6.67% national average
1 of 3 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/11/2026).
Source: SAFER snapshot · as of Oct 13, 2026
- PROBLEM10 of the 20 dated Trustpilot reviews we read fall within 30 days (2026-06-27 to 2026-07-22); Trustpilot shows 21 reviews in total over at least 32 months, which spread evenly would be about 0.6 per 30 days
We read 20 reviews across Trustpilot; one signal stands out — 10 of the 20 dated Trustpilot reviews we read fall within 30 days (2026-06-27 to 2026-07-22); Trustpilot shows 21 reviews in total over at least 32 months, which spread evenly would be about 0.6 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud. Separately, 1 note on the company's review claims vs its record is listed below.
Source: Trustpilot review — JL R · Trustpilot review — Isaac Burnside · Trustpilot review — Keila P. · Trustpilot listing · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
Google 4.8★ (187 reviews) vs Trustpilot 1.9★ (21 reviews): a 2.9-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEMTrustpilot: 1.9★ from 21 reviews
Trustpilot rating 1.9/5.
Source: Trustpilot listing · as of Sep 3, 2026
- CAUTIONWebsite and federal records list different addresses
Website (observed 2026-09-03T19:15:02.129Z): 4688 Bedford Ave, Brooklyn, NY 11235. FMCSA physical address (observed 2026-10-13T06:26:52.520Z): 1076 B PARK RD, BLANDON, PA 19510. FMCSA mailing address: 2750 HOMECREST AVE APT 602, BROOKLYN, NY 11235.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
Source: company website · federal address record · as of Oct 13, 2026
- CHECKS OUTActive federal household-goods authority (MC-1075579)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 13, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC1075579 Motor Carrier of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC1075579 Motor Carrier of Household Goods — Active.
- Sep 23, 2026MEDIUM1 new consumer complaint filed with FMCSA (21 → 22 in the last four years).
- Sep 10, 2026MEDIUM1 new consumer complaint filed with FMCSA (20 → 21 in the last four years).
- Aug 25, 2026MEDIUM1 new consumer complaint filed with FMCSA (19 → 20 in the last four years).
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 13, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 13, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceNot checked for this profile.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 13, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record9 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. 3 cancellations left no filing of the same coverage in effect on the cancellation date (CARGO cancelled 2024-12-20, next filing effective 2025-04-07; BIPD cancelled 2024-11-14, next filing effective 2025-04-02; BIPD cancelled 2022-05-09, next filing effective 2022-05-16). For 6 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 15 filing records for these 13 filings; 1 later record on filings that had already ended and 1 replacement record dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 5 involuntary revocation actions (served 2026-03-11, disposition DISCONTINUED REVOCATION decided 2026-04-10; served 2026-03-06, disposition DISCONTINUED REVOCATION decided 2026-04-01; served 2023-11-24, disposition DISCONTINUED REVOCATION decided 2023-12-19; served 2022-11-23, disposition DISCONTINUED REVOCATION decided 2022-12-09; served 2021-11-23, disposition DISCONTINUED REVOCATION decided 2021-12-27), 2 revocation or suspension orders (INVOLUNTARY REVOCATION, served 2024-10-18, effective 2024-11-20; INVOLUNTARY REVOCATION, served 2022-04-12, effective 2022-05-16), 3 authority actions with a revocation, suspension or out-of-service disposition (GRANTED served 2022-05-26, disposition REVOKED decided 2024-11-20; REINSTATED served 2022-05-20, disposition REVOKED decided 2024-11-20; GRANTED served 2019-12-30, disposition REVOKED decided 2022-05-16) and 2 reinstatements (served 2025-04-14, 2022-05-20). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Review ratings compared across sourcesStar ratings differ by 2.9 stars across Google, Trustpilot. Read reviews on each platform before relying on any single rating.
- Address and operating-location evidenceWebsite and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
- Claimed reviews matches verified recordsNY Check out our latest reviews! Google Rating 4.8 Based on 187 reviews Google Rating 4.8 Based on 187 reviews Google Ra on website matches Google shows 187 reviews (checked Sep 3, 2026) from Google listing matched to this business.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 13, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 13, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 22 consumer complaints on fileBy year: 2024: 1 · 2025: 4 · 2026: 17 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (8)Claim Settlement (7)Pickup and Delivery (6)Deceptive Business Practices (6)Shipment Documents (5)Loss and Damage (5)Hostage Goods (4)Weighing (1)Other Commercial Complaints (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 1076 B PARK RD, BLANDON, PA 19510
- Operating authority dockets
- ActiveMC1075579Motor Carrier of Property (Except Household Goods)ActiveMC1075579Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Sep 3, 2026
Source checked Sep 3, 2026
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Best US Moving Inc.? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Best US Moving Inc.? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: State mover licence, Phone, address and identifier search, Follow-up on unresolved leads not yet checked.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 3359524 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 13, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 13, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 13, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-13 for USDOT 3359524 (MC1075579); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-12 (no MOTUS file holds a record for this USDOT): 13 insurance filings from 15 filing records (4 replaced, 9 cancelled); of the 9 cancelled filings, 6 had a filing of the same coverage in effect on the cancellation date and 3 had none; 1 later termination record on filings that had already ended, not counted again; 1 replacement record dated the filing's own effective date, not counted as an end; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 9 authority actions, including 5 involuntary revocation actions (5 discontinued); 3 actions with a revocation, suspension or out-of-service disposition; 2 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 5 filing(s) for MC1075579; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 13, 2026 | View source |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-08-12, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 12, 2026 | View source |
| State mover licence | Not yet checkedState mover licensing was not checked. | — | — |
| Checked — record readgoogle: listing identity confirmed by website. | Sep 3, 2026 | View source | |
| Yelp | Not available when checkedyelp: Yelp blocks automated reading of its pages and its search listing showed no rating; the listing link is provided.. | Sep 3, 2026 | View source |
| BBB | Checked — no match in the recorded scopebbb: bounded search found no matching listing; this is not proof none exists. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not applicableNo confirmed BBB listing to read a corpus from. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Sep 3, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 13, 2026.
Report assembled Oct 13, 2026. First published Sep 2, 2026. This report pulls from 310 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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