2 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2026: 2 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 1, Loss and Damage 1. Separately, the registry reports a fleet snapshot of 8 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
8 of the 24 dated Trustpilot reviews we read fall within 30 days (2025-03-05 to 2025-03-30); Trustpilot shows 31 reviews in total over at least 116 months, which spread evenly would be about 0.3 per 30 days
We read 27 reviews across BBB and Trustpilot; one signal stands out — 8 of the 24 dated Trustpilot reviews we read fall within 30 days (2025-03-05 to 2025-03-30); Trustpilot shows 31 reviews in total over at least 116 months, which spread evenly would be about 0.3 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud.
Another business, “STEP BY STEP MOVING & STORAGE COMPANY”, shares the phone number printed on this company’s website, (857) 557-8801
A Yelp listing for “STEP BY STEP MOVING & STORAGE COMPANY” shows the phone number printed on this company’s website, (857) 557-8801; the same business appears on 1 other page. Excerpt: “STEP BY STEP MOVING & STORAGE COMPANY, 371 Moody St, Ste 7, Waltham, MA 02453, 83 Photos, (857) 557-8801, Mon - 7:00 am - 7:00 pm, Tue - 7:00 am - 7:00 pm ...”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “STEP BY STEP MOVING & STORAGE COMPANY” and make sure the name on your contract is the company you expect.
Website and federal records list different addresses
Website (observed 2026-10-10T18:06:42.683Z): 84 Bowers St, Unit B, Newton, MA 02460; 1 Tara Blvd Suite 200, Nashua, NH 03062; 18 Kimball Ave, Pawtucket, RI 02860; 1131 E Washington Blvd Apt 101, Los Angeles, CA 90021; 1840 Coral Way Suite 308, Miami, FL 33145. FMCSA physical address (observed 2026-10-13T06:24:32.083Z): 42 CHANDLER PLACE, NEWTON, MA 02464. FMCSA mailing address: 42 CHANDLER PLACE, NEWTON, MA 02464.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
No State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/10/2026 and found no certificate under this name or USDOT 2887241.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
NOTE
A “call” button labelled (857) 557-8801 actually dials (866) 286-2166
3 phone numbers in use on the site: (857) 557-8801, (617) 903-2609, (866) 286-2166.
FMCSA investigations on record: 4 — most recent 11/21/2023 (Non-Ratable Review)
11/21/2023 Non-Ratable Review; 04/25/2022 Non-Ratable Review; 07/09/2020 Non-Ratable Review; 04/18/2019 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
BBB complaints: 6 complaints in the last 3 years (3 closed in the last 12 months); types: Order Issues 2, Product Issues 2, Delivery Issues 1, Service or Repair Issues 1; status: 6 answered. Alerts: 1 alert(s) Source observations: accreditation 2026-10-10T18:07:31.379Z; complaint count 2026-10-10T18:07:31.379Z; rating and review count 2026-10-10T18:07:31.379Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Massachusetts Secretary of the Commonwealth Corporations Division: BORN TO MOVE LLC — “status not printed”
Massachusetts Secretary of the Commonwealth Corporations Division lists BORN TO MOVE LLC (001222147), Domestic Limited Liability Company (LLC) with status “not printed”, formed 2016-05-06. Registered agent: [name withheld]. Officers/managers listed: [name withheld] (MANAGER); [name withheld] (SOC SIGNATORY); [name withheld] (REAL PROPERTY). A business registration is not a mover licence.
Tied to this business by exact name and a named officer or agent.
Follow-up: a page first read as another business lists this company itself
The permitted Step By Step Moving website identifies the business as Step By Step Moving and Storage, lists phone 857-557-8801 and a Waltham address, and its About page mentions Born to Move in a company-history narrative, but no page read explicitly establishes that Born to Move Movers is the same legal business or a successor/rebrand.
No state-register or FMCSA government record was available within the mandatory source constraint, so legal entity identity, registration, FMCSA status, ownership, shared people, and any succession or rebranding remain unverified; the site provides no consumer statement establishing such a connection. The site itself names Alex Nash as StepByStep's director, but does not identify a Born to Move person, address, or separate website.
Every exposed BBB review and complaint record was read: 3 reviews, 6 public complaints
Reviews 2025-03-20 to 2025-12-22. Public complaints 2024-08-02 to 2026-06-16 (BBB status counts: 6 answered; “answered” is not “resolved”). Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
Oct 1, 2026MEDIUMNew operating authority on record: MC985934 Motor Carrier of Household Goods — Active.
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
10+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
8 trucks on file
Fleet size reported in federal filings.
What we checked
3 passed3 caution
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 14, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
We searched State household-goods mover registry (checked Oct 14, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 13, 2026; confirm current coverage before booking.
Involuntary revocation actions on record
No cancelled or revoked insurance filings were identified in the records reviewed. FMCSA’s files hold 16 filing records for these 12 filings; 4 later records on filings that had already ended are listed but not counted. FMCSA’s authority history also records 3 involuntary revocation actions (served 2023-08-08, disposition DISCONTINUED REVOCATION decided 2023-08-24; served 2023-06-08, disposition DISCONTINUED REVOCATION decided 2023-06-13; served 2019-08-16, disposition DISCONTINUED REVOCATION decided 2019-09-09).
Review ratings compared across sources
BBB has only 3 reviews, too few to compare with Google's 1152; star ratings differ by 3.8 stars.
Address and operating-location evidence
Website and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Concern — verify before booking
Another business, “STEP BY STEP MOVING & STORAGE COMPANY”, shares the phone number printed on this company’s website, (857) 557-8801
Lead — identity not established
A Yelp listing for “STEP BY STEP MOVING & STORAGE COMPANY” shows the phone number printed on this company’s website, (857) 557-8801; the same business appears on 1 other page. Excerpt: “STEP BY STEP MOVING & STORAGE COMPANY, 371 Moody St, Ste 7, Waltham, MA 02453, 83 Photos, (857) 557-8801, Mon - 7:00 am - 7:00 pm, Tue - 7:00 am - 7:00 pm ...”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “STEP BY STEP MOVING & STORAGE COMPANY” and make sure the name on your contract is the company you expect.
Other businesses that share an identifier with this company, searched Oct 9, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Shared identifier — relationship not verified
STEP BY STEP MOVING & STORAGE COMPANY
Listed on Yelp · observed Oct 9, 2026
STEP BY STEP MOVING & STORAGE COMPANY shares phone (857) 557-8801 with this company.
Shared identifier confirmed; corporate relationship not verified.
Each question below was checked against further sources on Oct 10, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
What is the relationship between this company and “STEP BY STEP MOVING & STORAGE COMPANY”, which shares its phone number (857) 557-8801?Unresolved
Prompted by: https://m.yelp.com/biz/step-by-step-moving-and-storage-company-waltham · checked Oct 9, 2026
The permitted Yelp page could not be read, so the cited sources do not establish any relationship between Born to Move Movers and STEP BY STEP MOVING & STORAGE COMPANY.
The Yelp page was unavailable through the permitted retrieval method, and no other sources could be used under the website constraint; therefore the shared phone number, official filings, shared people, addresses, websites, and any consumer statements about succession or rebranding remain unverified.
What is the relationship between this company and “Boston Movers Moving Company in Boston MA, Full-service Movers”, which shares its phone number (857) 557-8801?Partially resolved
Prompted by: https://stepbystepmoving.com/ · checked Oct 9, 2026
The permitted Step By Step Moving website identifies the business as Step By Step Moving and Storage, lists phone 857-557-8801 and a Waltham address, and its About page mentions Born to Move in a company-history narrative, but no page read explicitly establishes that Born to Move Movers is the same legal business or a successor/rebrand.
No state-register or FMCSA government record was available within the mandatory source constraint, so legal entity identity, registration, FMCSA status, ownership, shared people, and any succession or rebranding remain unverified; the site provides no consumer statement establishing such a connection. The site itself names Alex Nash as StepByStep's director, but does not identify a Born to Move person, address, or separate website.
Observed fact: Step By Step Moving (homepage) · retrieved Oct 9, 2026“We provide Local and Interstate Moving services. Fully Licensed and Insured Company ready to provide High Quality Service. US DOT 2887241 MC 985934”
Observed fact: Contact Us · retrieved Oct 9, 2026“Adress 371 Moody St #7, Waltham, MA 02453 Email info@stepbystepmoving.com Phone +1 857-557-8801”
Unresolved connection: About Us · retrieved Oct 9, 2026“Today, the moving company “Born to Move” is one of the leading companies in USA providing services for the professional organization of office and apartment relocations.”
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
8
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
8
Insurance status
—
Safety ratingWhat does this mean?FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened.
Not rated
DOT complaints (FMCSA)
We could not verify complaints for this companyNo complaint details are available due to source visibility issues. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.Estimates/Final Charges (1)Loss and Damage (1)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 14, 2026.
We searched State household-goods mover registry on Oct 14, 2026 and found no record for this business. That may mean it is not licensed here, or that it is registered under a different legal name.
State business entity record
Massachusetts Secretary of the Commonwealth Corporations Division · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
Entity name
BORN TO MOVE LLC
Status
Not stated on the record
Entity type
Domestic Limited Liability Company (LLC)
Entity ID
001222147
Formation date
May 6, 2016
Registered agent
[name withheld]
Officers
3 officers are named on the register; names and roles are in the full report.
How it was tied to this business
By the exact name and an officer or owner named on this company’s records.
Limitation: Business registration is not a mover licence.
Limitation: The register's summary pages do not print a separate status word or an as-of/last-updated date; therefore status and source_date are null. The cancellation and voluntary-dissolution dates are reported in notes exactly as labeled by the register.
Limitation: Searches submitted for Born to Move LLC (1 result), Born to Move Movers (no records), Born to Move (3 results), SMS messages from Born to Move LLC (no records), and About us About Us About Born to Move Born to Move LLC (no records). The suffix-less Born to Move search displayed an explicit total of
Limitation: An active registered agent does not make a defaulted company active; the status word is the register's own.
Same-name entities not tied to this business
Each shares a name with this company and nothing else that the record could confirm. Their status is not this company’s status.
BORN TO MOVE MOVING AND STORAGE INC · register entryname differs from the legal and DBA names
BORN TO MOVE MOVING COMPANY LLC · register entryname differs from the legal and DBA names
Reviews and complaints — every platform we check
Review report assembled Oct 10, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Born to Move Movers? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Born to Move Movers? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
4 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, Trustpilot review responses)
Every review profile we found
4 review profiles, including 4 under different contact details than the federal registration
Every contact channel on file
12 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 1006 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Complete: every applicable source was checked.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 2887241 corroborated (the USDOT number its website prints, matched to this business).
—
—
Company website
Checked — record read6 page(s) of the company website read.
Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-13 for USDOT 2887241 (MC985934); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-12: 12 insurance filings from 16 filing records (12 replaced); 4 later termination records on filings that had already ended, not counted again; 2 filings listed as active or pending in the MOTUS insurance file; 4 authority actions, including 3 involuntary revocation actions (3 discontinued); 0 revocation or suspension orders.
Checked — record read7 identifier search(es) without the company name; 59 lead(s), 2 under another name.
Oct 9, 2026
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Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 9, 2026
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Follow-up on unresolved leads
Checked — record read3 follow-up question(s) researched; 1 concerned a page that is not a separate business; 2 remain unresolved or only partly resolved.
Oct 10, 2026
—
Ledger evaluated Oct 13, 2026.
How current is this report?
Report assembled Oct 13, 2026. First published Sep 3, 2026. This report pulls from 1006 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
