106 consumer complaints filed with FMCSA in the last four years — 17 for holding goods hostage
6 problems · report assembled Oct 15, 2026
What we found
Report assembled Oct 15, 2026 · Source observations are dated below
SERIOUS
106 consumer complaints filed with FMCSA in the last four years — 17 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 21 · 2025: 18 · 2026: 67 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 77, Deceptive Business Practices 32, Pickup and Delivery 20, Shipment Documents 17, Hostage Goods 17. Separately, the registry reports a fleet snapshot of 0 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Review pattern consistent with manufactured reviews
Two independent signals — 104 of the 928 dated BBB reviews we read fall within 30 days (2025-09-10 to 2025-10-09); BBB shows 931 reviews in total over at least 30 months, which spread evenly would be about 30.6 per 30 days; 8 pairs of reviews under different names across BBB and Trustpilot share near-identical wording (5-word phrase overlap 100%, 96%, 92%); both texts of the 3 closest pairs are cited — a pattern consistent with manufactured reviews. Read the cited reviews yourself. Separately, 1 note on the company's review claims vs its record is listed below. Signals: BBB 4.3★ (931 reviews) vs Trustpilot 2.2★ (215 reviews): a 2.1-star gap between platforms · 104 of the 928 dated BBB reviews we read fall within 30 days (2025-09-10 to 2025-10-09); BBB shows 931 reviews in total over at least 30 months, which spread evenly would be about 30.6 per 30 days · 8 pairs of reviews under different names across BBB and Trustpilot share near-identical wording (5-word phrase overlap 100%, 96%, 92%); both texts of the 3 closest pairs are cited
Do not weigh the star rating. Read the cited reviews yourself.
Enforcement-record lead: a person named [name withheld] appears in 1 official enforcement record
“Nelson [name withheld], 69, of Lake Oswego, Oregon, pleaded guilty to one count of making a false statement to a bank.” A name match is a lead, not identification of the same person; this report has not established that the person in the record is connected with this company, or attributed that person’s case to this company.
A name match is a lead, not identification of the same person; this report has not established that the person in the record is connected with this company, or attributed that person’s case to this company. The reviewed official sources do not establish that Nelson [name withheld] is the person connected to GILLIS & GILLIS ENT or any moving/transportation business, and they do not establish a moving-business enforcement action involving him; the DOJ page reports that his federal sentencing was to occur on 2023-10-10 but does not provide a sentencing result.
If this is the same person, the record is directly relevant to who would handle your move.
Ask the company whether this is the same person and read the official notice yourself before booking.
Another business, “WHITEROOM MOVING”, shares the phone number this company’s website actually dials, (833) 511-2697 (also printed on its site)
A Yelp listing for “WHITEROOM MOVING” shows the phone number this company’s website actually dials, (833) 511-2697 (also printed on its site); the same business appears on 1 other page. Excerpt: “Rating 1.1(54)WHITEROOM MOVING, 7601 N Federal Hwy, Boca Raton, PA 33487, 16 Photos, (833) 511-2697, Mon - Closed, Tue - Closed, Wed - Closed, Thu - Closed, Fri - 7:30 am ...”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “WHITEROOM MOVING” and make sure the name on your contract is the company you expect.
The specified WHITEROOM MOVING Yelp page could not be read as a business listing because it displayed a DataDome device-check page, so the cited source establishes no relationship between Brightside Moving Group and WHITEROOM MOVING.
The source page's business details, reviews, phone number, addresses, websites, people, and any statements about succession or rebranding remain unverified; no official state-register or FMCSA source was permitted or cited.
Ask the company what its relationship is to the other business before you book.
FMCSA records 0 power units and 0 drivers for USDOT 4139079 (BRIGHTSIDE MOVING GROUP LLC), with 0 miles reported for the last MCS-150 year. These are the figures on this registration, not a measurement of the entire brand, its agents, or its capacity over time.
“Potter Nursing Service” (web page); “Investments Limited (@investmentslimited)” (web page). This is operating-location context: a multi-tenant building or suite shared with unrelated businesses.
A shared street address alone does not indicate any corporate relationship; suite numbers and tenancy were not compared.
Every exposed BBB review and complaint record was read: 931 reviews, 219 public complaints
Reviews 2024-03-28 to 2026-10-01. Public complaints 2024-02-07 to 2026-09-08 (BBB status counts: 139 answered, 88 resolved; “answered” is not “resolved”). BBB counts 8 further complaints it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Florida Division of Corporations (Sunbiz): BRIGHTSIDE MOVING GROUP LLC — “ACTIVE”
Florida Division of Corporations (Sunbiz) lists BRIGHTSIDE MOVING GROUP LLC (L23000429710), Florida Limited Liability Company with status “ACTIVE”, formed 2023-09-14. Registered agent: [name withheld]. Officers/managers listed: [name withheld] (President). A business registration is not a mover licence.
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
Oct 15, 2026MEDIUM1 new consumer complaint filed with FMCSA (105 → 106 in the last four years).
What kind of company is this?
Broker
The captured federal record lists a broker role: arranging transportation. It does not establish current authority or truck ownership. Confirm which carrier will haul your goods.
2+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
What we checked
2 passed2 caution
Federal operating authority (FMCSA)
Active federal authority: broker. Observed Oct 15, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
An own-carrier authority check is not applicable to the recorded broker/forwarder role, parent-authority relationship, or declared in-state operation. Observed Oct 15, 2026. This does not rule out separate broker authority. Eligibility for in-state moves is checked separately in the state registry.
Federal broker authority
The captured record reports active broker authority: arranging transportation, not hauling goods as the carrier. Observed Oct 15, 2026.
State household-goods licence
We could not complete the Florida Department of Agriculture and Consumer Services (FDACS) lookup (checked Aug 29, 2026). This is a gap in our check, not a finding about the company.
Federal insurance status
We do not have a consistent, dated insurance amount observation matched to this company’s USDOT. This is a verification gap, not a finding that the company is uninsured.
Cancelled or revoked insurance filing on record
1 cancelled or revoked insurance filing on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. Whether coverage continued cannot be judged from the files: FMCSA’s own later record of the same filing is dated after the cancellation (SURETY cancelled 2024-07-18, later record dated 2025-02-14). FMCSA’s files hold 8 filing records for these 4 filings; 3 later records on filings that had already ended and 1 replacement record dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 1 involuntary revocation action (served 2024-02-12, disposition DISCONTINUED REVOCATION decided 2024-02-14). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
Review ratings compared across sources
Star ratings differ by 2.1 stars across BBB, Trustpilot. Read reviews on each platform before relying on any single rating.
Address and operating-location evidence
Property use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Serious concern — investigate before booking
Enforcement-record lead: a person named [name withheld] appears in 1 official enforcement record
Lead — identity not established
“Nelson [name withheld], 69, of Lake Oswego, Oregon, pleaded guilty to one count of making a false statement to a bank.” A name match is a lead, not identification of the same person; this report has not established that the person in the record is connected with this company, or attributed that person’s case to this company.
What this means: If this is the same person, the record is directly relevant to who would handle your move.
A name match is a lead, not identification of the same person; this report has not established that the person in the record is connected with this company, or attributed that person’s case to this company. The reviewed official sources do not establish that Nelson [name withheld] is the person connected to GILLIS & GILLIS ENT or any moving/transportation business, and they do not establish a moving-business enforcement action involving him; the DOJ page reports that his federal sentencing was to occur on 2023-10-10 but does not provide a sentencing result.
Before booking: Ask the company whether this is the same person and read the official notice yourself before booking.
Another business, “WHITEROOM MOVING”, shares the phone number this company’s website actually dials, (833) 511-2697 (also printed on its site)
Lead — identity not established
A Yelp listing for “WHITEROOM MOVING” shows the phone number this company’s website actually dials, (833) 511-2697 (also printed on its site); the same business appears on 1 other page. Excerpt: “Rating 1.1(54)WHITEROOM MOVING, 7601 N Federal Hwy, Boca Raton, PA 33487, 16 Photos, (833) 511-2697, Mon - Closed, Tue - Closed, Wed - Closed, Thu - Closed, Fri - 7:30 am ...”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “WHITEROOM MOVING” and make sure the name on your contract is the company you expect.
Other businesses that share an identifier with this company, searched Oct 9, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Shared identifier — relationship not verified
WHITEROOM MOVING
Listed on Yelp · observed Oct 9, 2026
WHITEROOM MOVING shares phone (833) 511-2697 with this company’s website call button.
Shared identifier confirmed; corporate relationship not verified.
Each question below was checked against further sources on Oct 10, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
What is the relationship between this company and “WHITEROOM MOVING”, which shares its phone number its website dials (833) 511-2697?Unresolved
Prompted by: https://m.yelp.com/biz/whiteroom-moving-boca-raton · checked Oct 10, 2026
The specified WHITEROOM MOVING Yelp page could not be read as a business listing because it displayed a DataDome device-check page, so the cited source establishes no relationship between Brightside Moving Group and WHITEROOM MOVING.
The source page's business details, reviews, phone number, addresses, websites, people, and any statements about succession or rebranding remain unverified; no official state-register or FMCSA source was permitted or cited.
Observed fact: yelp.com · retrieved Oct 10, 2026“DataDome Device Check”
FMCSA regulatory snapshot
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
0
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
0
Insurance status
—
Safety ratingWhat does this mean?FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened.
Not rated
DOT complaints (FMCSA)
106 consumer complaints on fileBy year: 2024: 21 · 2025: 18 · 2026: 67 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (77)Deceptive Business Practices (32)Pickup and Delivery (20)Shipment Documents (17)Hostage Goods (17)Claim Settlement (15)Loss and Damage (14)Operating Authority (6)Weighing (5)Insurance (2)
Physical address
7601 N FEDERAL HIGHWAY SUITE B230, BOCA RATON, FL 33487
Operating authority dockets
ActiveMC1586606Broker of Household Goods
ActiveMC1586606Broker of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. We tried to read Florida Department of Agriculture and Consumer Services (FDACS) on Aug 29, 2026.
We could not complete the Florida Department of Agriculture and Consumer Services (FDACS) lookup (last attempt Aug 29, 2026). This is a gap in our check, not a finding about the company.
State business entity record
Florida Division of Corporations (Sunbiz) · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
Entity name
BRIGHTSIDE MOVING GROUP LLC
Status
ACTIVE
Entity type
Florida Limited Liability Company
Entity ID
L23000429710
Formation date
Sep 14, 2023
Registered agent
[name withheld]
Officers
1 officer is named on the register; names and roles are in the full report.
Limitation: Business registration is not a mover licence.
Limitation: The register's name-search results are a broad alphabetical list and do not display an explicit total-results count. The BRIGHTSIDE MOVING GROUP LLC and Brightside Moving Group searches were submitted separately; the exact match appeared at the start of the list, and pagination was traversed beyond
Limitation: The additional supplied strings beginning with 'Please note that', 'Contact -', 'About -', 'Cancellation Policy -', and 'Services -' were also submitted separately as name searches; they returned broad alphabetical lists with no Brightside Moving Group match.
Reviews and complaints — every platform we check
Review report assembled Oct 10, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Could not read
The source was not available at the recorded check time.
Source checked Oct 10, 2026
No verified matching listing
No matching listing verified in the sources checked.
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Brightside Moving Group? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Brightside Moving Group? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
2 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, Press / news coverage)
Every review profile we found
2 review profiles, including 1 under different contact details than the federal registration
Every contact channel on file
10 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 527 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 13 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State mover licence, Google.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 4139079 corroborated (the USDOT number its website prints, matched to this business).
—
—
Company website
Checked — record read5 page(s) of the company website read.
Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-15 for USDOT 4139079 (MC1586606); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-14 (no MOTUS file holds a record for this USDOT): 4 insurance filings from 8 filing records (3 replaced, 1 cancelled); of the 1 cancelled filing, 1 cannot be judged from these files; 3 later termination records on filings that had already ended, not counted again; 1 replacement record dated the filing's own effective date, not counted as an end; 0 filings listed as active or pending in the MOTUS insurance file and 1 only in the frozen L&I active/pending file; 3 authority actions, including 1 involuntary revocation action (1 discontinued); 0 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 2 filing(s) for MC1586606. These records do not by themselves confirm current coverage.
Not available when checkedFlorida Department of Agriculture and Consumer Services (FDACS): the source was not available when checked.
Aug 29, 2026
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Google
Not available when checkedgoogle: Google Maps answered with a list of businesses rather than this one. Google listing details have not been verified for this report..
Oct 10, 2026
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Yelp
Checked — no match in the recorded scopeyelp: bounded search found no matching listing; this is not proof none exists.
Oct 10, 2026
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BBB
Checked — record readbbb: listing identity confirmed by phone, website.
Checked — record read7 identifier search(es) without the company name; 55 lead(s), 7 under another name.
Oct 9, 2026
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Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 9, 2026
—
Follow-up on unresolved leads
Checked — record read5 follow-up question(s) researched; 2 concerned a page that is not a separate business; 3 remain unresolved or only partly resolved.
Oct 10, 2026
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Ledger evaluated Oct 15, 2026.
How current is this report?
Report assembled Oct 15, 2026. First published Oct 12, 2026. This report pulls from 527 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
