Citywide Moving Systems
Legal name: CITYWIDE MOVING SYSTEMS INC
FMCSA safety rating: CONDITIONAL
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUSFMCSA safety rating: CONDITIONAL
Federal safety rating on record: Conditional.
Source: SAFER snapshot · as of Sep 3, 2026
- NOTESelf-declared: “most trusted”, “# 1”
“ree, no-obligation estimate from Citywide Moving Systems, Charlotte's most trusted moving company. We'll take the stress”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 859309 in the last four years (registry data as of 07/31/2026).
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 06/27/2012 (Non-Ratable Review)
06/27/2012 Non-Ratable Review; 02/23/2005 Compliance Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: RODRICK MATTHEWS (CEO), DONNA M MATTHEWS (VP)
Company official(s) on the FMCSA registration for USDOT 859309, CITYWIDE MOVING SYSTEMS INC.
Source: MOTUS · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-378914)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. BBB complaints: types: Service or Repair Issues 1; status: 1 resolved. Customer reviews on BBB: 5/5 from 1.
Source: BBB profile · as of Sep 3, 2026
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods).
- Aug 20, 2026HIGHFMCSA safety rating: Conditional.
- Aug 20, 2026INFOFederal record address changed to 2722 CHAMBER DRIVE, MONROE, NC 28110. (2722 CHAMBER DRIVE, MONROE, NC, 28110 → 2722 CHAMBER DRIVE, MONROE, NC 28110)
- Aug 20, 2026INFOFleet on record now 15 power unit(s), 9 driver(s). (0 units / 9 drivers → 15 units / 9 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 859309).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 2.0 stars of each other across 3 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •7 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 15
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 9
- Insurance status
- —
- Safety rating
- Conditional
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2012-06-27 Non-Ratable Review; 2005-02-23 Compliance Review
- Physical address
- 2722 CHAMBER DRIVE, MONROE, NC 28110
- Operating authority dockets
- ActiveMC378914Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
1 review read across BBB- WEAKBBB 5.0★ (1 review) vs Yelp 3.0★ (33 reviews): a 2.0-star gap between platforms — BBB rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=34)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Citywide Moving Systems? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Citywide Moving Systems? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 302 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?