Coffey Bros Moving
Legal name: THE MOVING SPECIALISTS INC
9 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS9 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 2 · 2025: 4 · 2026: 3 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 6, Deceptive Business Practices 4, Shipment Documents 2, Loss and Damage 2, Claim Settlement 2. Fleet on the registry: 20 trucks — 0.5 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- SERIOUSAdvertises interstate moves, prints no USDOT or MC number
None of the 6 page(s) we read (home, contact, about, pricing, faq, licensing) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).
You cannot look this company up from its own website. That is the point.
Source: company website · as of Sep 3, 2026
- PROBLEMSays “licensed and insured” — prints no licence number
“options. Furniture Delivery – Professional transport and setup of new furniture. Are you licensed and insured? Yes! Coffey Brothers Moving i”. No USDOT, MC or state licence number appears anywhere in the site text we read.
A licence claim with no number is unverifiable.
Source: company website · as of Sep 3, 2026
- PROBLEM1 hidden spam link on the site
Examples: “Nicole”. These have nothing to do with moving and are positioned off-screen so visitors never see them.
Link spam like this means the site is either compromised or bought from a link-farming SEO vendor.
Source: company website · as of Sep 3, 2026
- PROBLEM134 complaints closed with BBB in the last 3 years, 58 in the last 12 months (BBB shows 127 customer reviews; FMCSA record: 20 trucks)
BBB complaint volume relative to the size of the business.
Source: BBB listing · as of Sep 3, 2026
- PROBLEM
- NOTESelf-declared: “best movers”, “top rated”, “most trusted”
“Safety Contact Us Instant Price (773) 628-7798 (773) 628-7798 --> The Best Movers In The Chicagoland Area With The Best ”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 02/27/2024 (Non-Ratable Review)
02/27/2024 Non-Ratable Review; 12/08/2016 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: KENNETH COFFEY (PRESIDENT)
Company official(s) on the FMCSA registration for USDOT 2833135, THE MOVING SPECIALISTS INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Westchester, IL and Chicago, IL: “Coffey Bros. Moving” / “The Moving Specialists” / “Inc.”
BBB: “Coffey Bros. Moving” — 1 BBB alert(s), Business currently has a pattern of complaints to address, 3-month review in process, pattern of complaints to address, 3-month review in process, started 3/7/2008. BBB: “Coffey Bros. Moving” — 1 BBB alert(s), Business currently has a pattern of complaints to address, 3-month review in process, pattern of complaints to address, 3-month review in process, started 3/7/2008. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: website coffeybrosmoving.com on both records; BBB: address 9901 Derby Ln, Westchester, IL 60154-3708 matches 9901 Derby Ln, Westchester, IL, 60154; BBB: address 9901 Derby Ln, Westchester, IL 60154-3708 matches 9901 Derby Ln, Westchester, IL 60154; BBB: address 9901 Derby Ln, Westchester, IL 60154-3708 matches 9901 DERBY LANE, WESTCHESTER, IL 60154; BBB: lists coffeybrosmoving.com as its own page; BBB↔BBB: phone (773) 915-0818 on both records; BBB↔BBB: address 9901 Derby Ln, Westchester, IL 60154-3708 matches 9901 Derby Ln, Westchester, IL 60154-3708.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Coffey Bros. Moving · BBB profile — Coffey Bros. Moving · as of Sep 3, 2026
- ON RECORDBBB rating NR (accredited)
BBB grades this business NR. BBB complaints: 134 complaints in the last 3 years (58 closed in the last 12 months); types: Billing Issues 66, Service or Repair Issues 29, Product Issues 16, Order Issues 12, Customer Service Issues 7, Delivery Issues 2, Sales and Advertising Issues 2; status: 124 answered, 10 resolved. Customer reviews on BBB: 2.84/5 from 127. 1 alert(s) | s
Source: BBB profile · BBB complaints · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-947080)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Coffey Bros. Moving / The Moving Specialists / Inc.Westchester, IL · Chicago, ILADVERSE RECORDlink strength: strong
- BBB — Coffey Bros. Moving: 1 BBB alert(s) · Business currently has a pattern of complaints to address, 3-month review in process · pattern of complaints to address, 3-month review in process · started 3/7/2008
- BBB — Coffey Bros. Moving: 1 BBB alert(s) · Business currently has a pattern of complaints to address, 3-month review in process · pattern of complaints to address, 3-month review in process · started 3/7/2008
How we linked them: BBB: website coffeybrosmoving.com on both records · BBB: address 9901 Derby Ln, Westchester, IL 60154-3708 matches 9901 Derby Ln, Westchester, IL, 60154 · BBB: address 9901 Derby Ln, Westchester, IL 60154-3708 matches 9901 Derby Ln, Westchester, IL 60154 · BBB: address 9901 Derby Ln, Westchester, IL 60154-3708 matches 9901 DERBY LANE, WESTCHESTER, IL 60154 · BBB: lists coffeybrosmoving.com as its own page · BBB↔BBB: phone (773) 915-0818 on both records · BBB↔BBB: address 9901 Derby Ln, Westchester, IL 60154-3708 matches 9901 Derby Ln, Westchester, IL 60154-3708
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods).
- Aug 20, 2026INFOFederal record address changed to 9901 DERBY LANE, WESTCHESTER, IL 60154. (9901 DERBY LANE, WESTCHESTER, IL, 60154 → 9901 DERBY LANE, WESTCHESTER, IL 60154)
- Aug 20, 2026INFOFleet on record now 20 power unit(s), 20 driver(s). (0 units / 20 drivers → 20 units / 20 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2833135).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 0.3 stars of each other across 2 review sources.
- Listed city matches federal recordsThis business advertises as based in Westchester, but federal and state regulatory records list its physical address in Woodridge.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified records15 trucks on website matches 20 power units (FMCSA) from FMCSA SAFER (power units).
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 20 drivers (FMCSA), about 2.5× the verified value.
Other concerns we want to surface
- •3 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 20
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 20
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 9 consumer complaints on fileBy year: 2023: 2 · 2025: 4 · 2026: 3 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (6)Deceptive Business Practices (4)Shipment Documents (2)Loss and Damage (2)Claim Settlement (2)Hostage Goods (1)Pickup and Delivery (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2024-02-27 Non-Ratable Review; 2016-12-08 Non-Ratable Review
- Physical address
- 9901 DERBY LANE, WESTCHESTER, IL 60154
- Operating authority dockets
- ActiveMC947080Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
10 reviews read across BBBThe website says 5★ from 3,600 reviews. We could read 740 (Yelp 613, BBB 127); Google, Trustpilot could not be counted, so this is not the company’s total.
- NOTABLE134 complaints closed with BBB in the last 3 years, 58 in the last 12 months (BBB shows 127 customer reviews; FMCSA record: 20 trucks) (BBB, n=134)
- WEAKThe website claims 5.0★ from 3600 reviews without naming a platform; we could read a review count on 2 of the four platforms we check — Yelp 613 and BBB 127. Google and Trustpilot could not be read, so we cannot say how many reviews this company has across platforms and the claim is neither confirmed nor contradicted (all platforms, n=613)
- INFOThe 10 dated BBB reviews we read span 15 days (2026-08-19 to 2026-09-02); the 5 closest together fall within 7 days (BBB, n=10)
- INFO100% of the reviews we read are 1★ or 5★ (n=10; 10 five-star, 0 one-star) — the usual shape of review distributions, noted for context (all platforms, n=10)
- INFOYelp rating 2.5★ from 613 reviews (Yelp, n=613)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Coffey Bros Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Coffey Bros Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 288 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?