Verified using official federal records
System Operational

Creative Moving and Packing, LLC

Phoenix, AZUSDOT 1877603MC 1173916(602) 595-7300
NMB Verification
Serious problems on the record

Advertises interstate moves, prints no USDOT or MC number

1 problem found · checked Sep 3, 2026

What we found

Checked Sep 3, 2026 · every line links to its source
  1. SERIOUS
    Advertises interstate moves, prints no USDOT or MC number

    None of the 5 page(s) we read (home, contact, about, pricing, services) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).

    You cannot look this company up from its own website. That is the point.

    Source: company website · as of Sep 3, 2026

  2. ON RECORD
    No consumer complaints filed with FMCSA in the last four years

    FMCSA's National Consumer Complaint Database shows no complaints against USDOT 1877603 in the last four years (registry data as of 07/31/2026).

    Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026

  3. ON RECORD
    Owner of record: JESSE GARCIA (GENRAL MANAGER), CONRAD MARTINEZ (OWNER)

    Company official(s) on the FMCSA registration for USDOT 1877603, CREATIVE MOVING AND PACKING LLC.

    Source: MOTUS · as of Sep 3, 2026

  4. CHECKS OUT
    Active federal household-goods authority (MC-1173916)

    FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.

    Source: SAFER snapshot · MOTUS · as of Sep 3, 2026

  5. CHECKS OUT
    BBB rating A+ (accredited)

    BBB profile on file.

    Source: BBB profile · as of Sep 3, 2026

What kind of company is this?

Carrier

Hauls goods under its own federal authority. The company you hire is the company that moves you.

Interstate household moves

Federally authorized to move household goods across state lines.

10 trucks on file

Fleet size reported in federal filings.

What we checked

3 passed2 failed
  • Federally licensed (FMCSA)
    Active federal authority on file with FMCSA (USDOT 1877603).
  • Authorized to move household goods
    FMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
  • State household-goods licence
    Not checked for this profile.
  • Insurance currently on file
    Federal requirement is $750,000 but $0 is on file with FMCSA. Operating without the required insurance is a federal violation.
  • Operates under a single brand name
    No alternate marketing brand names found on the company website.
  • Claimed employee count matches verified records
    Website says 10-50 but FMCSA SAFER (drivers) shows 11 drivers (FMCSA), about 2.3× the verified value.

Other concerns we want to surface

  • 28 medium-confidence identity matches awaiting review (advisory; does not block publishing)
  • State licensing still unverified
  • No public street address captured for location verification

FMCSA regulatory snapshot

Authority status
What does this mean?"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate.
AUTHORIZED FOR: Motor Carrier of Household Goods
Carrier operation
Interstate
Authorized for HHG
What does this mean?"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law.
Yes
Operating status
ACTIVE
Trucks
What does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
10
Drivers
What does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
11
Insurance status
What does this mean?FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings.
Pending insurance cancellation information available
Safety rating
What does this mean?FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened.
Not rated
DOT complaints (FMCSA)
No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
FMCSA enforcement & investigations
No enforcement cases (six years) · SMS record
Physical address
4012 W TURNEY AVE SUITE B2, PHOENIX, AZ 85019
Operating authority dockets
ActiveMC1173916Motor Carrier of Household Goods

A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.

Reviews and complaints — every platform we check

Checked Sep 3, 2026

Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.

Google
4.9/5
★★★★★
review count could not be read
View on Googlematched by phone + website
Yelp
No listing found
Searched Yelp for “Creative Moving and Packing, LLC” in Phoenix; no listing matched.
BBBAccredited
A+ BBB grade
review count could not be read
View on BBBmatched by phone
Trustpilot
No listing found
No Trustpilot page exists for creativemoving.com.

What the reviews show

0 reviews read
No reviews could be read on any platform; nothing to assess.

The website says 426 reviews on Google. We could read no review count on any platform; Google, BBB could not be counted, so this is not the company’s total.

  • WEAK
    The website claims 426 reviews on Google; Google shows no review count at 4.9★, so the number could not be verified (Google, n=0)

Verified customer experience reports

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Moved with Creative Moving and Packing, LLC? — you will need your bill of lading or final invoice, and a phone that can receive a code.

Work at Creative Moving and Packing, LLC? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.

The full verification report

The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.

Insurance & authority history
Federal insurance, bond, and authority filings on record
Their claims vs. what we verified
4 marketing claims reconciled against official records
Owners, officers & related businesses
Ownership history from state filings, archives, and press
Every review profile we found
All listings located per review site, including ones under different contact details than the federal registration
Every contact channel on file
5 contact records across all sources
Fraud-pattern analysis
Address legitimacy, review authenticity, broker disclosure, cloning, entity links
Full source ledger
60 source links across 284 evidence records
How current is this report?

Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 284 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.

NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.

Spotted something off?

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