Cross Country Moving
FMCSA registrant: CROSS COUNTRY MOVING LLC
USDOT 2022745 · FMCSA SAFER · observed
7 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Report assembled Oct 17, 2026 · Source observations are dated below- SERIOUS7 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 3 · 2025: 1 · 2026: 3 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 5, Loss and Damage 3, Deceptive Business Practices 2, Operating Authority 1, Insurance 1. Separately, the registry reports a fleet snapshot of 0 trucks, 2 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 17, 2026
- CAUTIONWebsite and federal records list different addresses
Website (observed 2026-09-03T23:36:31.783Z): 18425 Burbank Blvd, Tarzana, CA 91356; 100 East Grand Ave, South San Francisco, CA 94080; 7200 W Post Rd, Las Vegas, NV 89113. FMCSA physical address (observed 2026-10-17T06:23:53.420Z): 5555 N 51ST AVE SUITE 104, GLENDALE, AZ 85301. FMCSA mailing address: 1525 E FLOWER STREET, PHOENIX, AZ 85014.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
Source: company website · federal address record · as of Oct 17, 2026
- ON RECORDFederal record: General Freight — not Household Goods
Cargo on the FMCSA record: General Freight. Household Goods is not checked.
Cargo declarations and operating authority are separate records. This checkbox alone does not establish which moves the company may perform.
Source: SAFER snapshot · MOTUS · as of Oct 17, 2026
- ON RECORDBBB rating B+ — not accredited
BBB grades this business B+. BBB complaints: 2 complaints in the last 3 years (1 closed in the last 12 months). Customer reviews on BBB: 5/5 from 12.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-711417)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 17, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB profile on file.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 3, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC711417 Motor Carrier of Household Goods — Active.
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 17, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 17, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceNot checked for this profile.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 17, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record10 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. One cancellation left no filing of the same coverage in effect on the cancellation date (CARGO cancelled 2015-05-18, next filing effective 2015-05-26). For 9 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 19 filing records for these 18 filings; 1 later record on filings that had already ended is listed but not counted. FMCSA’s authority history also records 6 involuntary revocation actions (served 2018-04-23, disposition DISCONTINUED REVOCATION decided 2018-05-18; served 2015-04-21, disposition DISCONTINUED REVOCATION decided 2015-05-20; served 2014-04-21, disposition DISCONTINUED REVOCATION decided 2014-05-19; served 2013-04-22, disposition DISCONTINUED REVOCATION decided 2013-05-06; served 2012-04-23, disposition DISCONTINUED REVOCATION decided 2012-05-09; served 2011-04-21, disposition DISCONTINUED REVOCATION decided 2011-05-19), 1 revocation or suspension order (INVOLUNTARY REVOCATION, served 2015-04-22, effective 2015-05-26), 1 authority action with a revocation, suspension or out-of-service disposition (GRANTED served 2010-07-09, disposition REVOKED decided 2015-05-26) and 1 reinstatement (served 2015-06-26). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Review ratings compared across sourcesTrustpilot has only 1 review, too few to compare with BBB's 12; star ratings differ by 1.8 stars.
- Address and operating-location evidenceWebsite and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 17, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 17, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 2
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 7 consumer complaints on fileBy year: 2023: 3 · 2025: 1 · 2026: 3 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (5)Loss and Damage (3)Deceptive Business Practices (2)Operating Authority (1)Insurance (1)Shipment Documents (1)Weighing (1)Hostage Goods (1)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 5555 N 51ST AVE SUITE 104, GLENDALE, AZ 85301
- Operating authority dockets
- ActiveMC711417Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Source checked Sep 3, 2026
Possible business match. Confirm the listing before relying on its rating.
Source checked Sep 3, 2026
Not accreditedListing matched to this business.
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Cross Country Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Cross Country Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: State mover licence, BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 2022745 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 17, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 17, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 17, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-17 for USDOT 2022745 (MC711417); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-16 (no MOTUS file holds a record for this USDOT): 18 insurance filings from 19 filing records (8 replaced, 10 cancelled); of the 10 cancelled filings, 9 had a filing of the same coverage in effect on the cancellation date and 1 had none; 1 later termination record on filings that had already ended, not counted again; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 8 authority actions, including 6 involuntary revocation actions (6 discontinued); 1 action with a revocation, suspension or out-of-service disposition; 1 revocation or suspension order. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 2 filing(s) for MC711417; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 17, 2026 | View source |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-08-13, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 13, 2026 | View source |
| State mover licence | Not yet checkedState mover licensing was not checked. | — | — |
| Not available when checkedgoogle: Google Maps answered with a list of businesses rather than this one. Google ratings are read through Google’s licensed Places API, which is not yet connected.. | Sep 3, 2026 | — | |
| Yelp | Not available when checkedyelp: a same-name listing in the same city was found, but Yelp pages cannot be read, so its phone/website/address anchors could not be confirmed; its metrics are not attributed. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by website. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Sep 3, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 17, 2026.
Report assembled Oct 17, 2026. First published Sep 3, 2026. This report pulls from 523 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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