Cross Country Moving
Legal name: Cross Country Moving LLC
Federal record: General Freight — not Household Goods
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUSFederal record: General Freight — not Household Goods
Cargo on the FMCSA record: General Freight. Household Goods is not checked.
This company sells household moves it is not registered with FMCSA to carry.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- SERIOUS7 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 3 · 2025: 1 · 2026: 3 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 5, Loss and Damage 3, Deceptive Business Practices 2, Operating Authority 1, Insurance 1. Fleet on the registry: 2 trucks — 3.5 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMWebsite address is not the federal record address
Website: 18425 Burbank Blvd, Tarzana, CA 91356. FMCSA record: 5555 N 51ST AVE SUITE 104, GLENDALE, AZ 85301 (mailing: 1525 E FLOWER STREET, PHOENIX, AZ 85014).
The office it advertises is not the address it gave the federal government.
Source: company website · SAFER snapshot · as of Sep 3, 2026
- NOTESelf-declared: “#1”, “# 1”
“deposit. Why California Moving Costs Are Different California is the #1 outbound state in the country. U.S. Census data ”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: GUY WEIS (MEMBER)
Company official(s) on the FMCSA registration for USDOT 2022745, CROSS COUNTRY MOVING LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDBBB rating B+ — not accredited
BBB grades this business B+. BBB complaints: 2 complaints in the last 3 years (1 closed in the last 12 months). Customer reviews on BBB: 5/5 from 12.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-711417)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUT
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2022745).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 1.8 stars of each other across 3 review sources.
- Listed city matches federal recordsThis business advertises as based in Tarzana, but federal and state regulatory records list its physical address in Glendale.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 2 power units (FMCSA), about 7.5× the verified value.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 2 drivers (FMCSA), about 25× the verified value.
Other concerns we want to surface
- •12 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Address legitimacy check: high risk
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 2
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance cancellation may occur. See details in the Licensing & Insurance section.
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 7 consumer complaints on fileBy year: 2023: 3 · 2025: 1 · 2026: 3 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (5)Loss and Damage (3)Deceptive Business Practices (2)Operating Authority (1)Insurance (1)Shipment Documents (1)Weighing (1)Hostage Goods (1)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 5555 N 51ST AVE SUITE 104, GLENDALE, AZ 85301
- Operating authority dockets
- ActiveMC711417Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Not accredited
What the reviews show
11 reviews read across BBB, Trustpilot- WEAKBBB 5.0★ (12 reviews) vs Trustpilot 3.2★ (1 review): a 1.8-star gap between platforms — Trustpilot rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=13)
- INFOThe 10 dated BBB reviews we read span 798 days (2023-10-18 to 2025-12-23); the 5 closest together fall within 111 days (BBB, n=10)
- INFO100% of the reviews we read are 1★ or 5★ (n=11; 10 five-star, 1 one-star) — the usual shape of review distributions, noted for context (all platforms, n=11)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Cross Country Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Cross Country Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 518 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?