Carrier vs broker disclosure check
Review the evidence
high risk
Full source note: Carrier vs broker disclosure check
Carrier vs broker disclosure check: high risk
NO ACTIVE FEDERAL AUTHORITY
The captured FMCSA record reports no active federal authority and declares interstate operation. Verify the operating carrier and authority category for the planned move.
It cannot legally perform interstate household moves under federal rules.
Source: FMCSA · Captured federal record · observed Oct 14, 2026, 6:31 AM ·
Dependable Movers SF
FMCSA registrant: DEPENDABLE MOVERS LLC
USDOT 3098516 · FMCSA SAFER · observed
San Francisco, CAUSDOT 3098516(628) 999-5741
NMB Verification
Not authorized
It cannot legally perform interstate household moves under federal rules.
2 problems · 1 address caution · report assembled Oct 14, 2026
What we found
Report assembled Oct 14, 2026 · Source observations are dated below- CRITICALNo federal operating authority
SAFER operating-authority status: NOT AUTHORIZED. The carrier declares interstate operation to FMCSA. The website advertises interstate moves.
It cannot legally perform the interstate household moves it advertises.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 14, 2026
- PROBLEMDriver out-of-service rate 14.3% vs 6.67% national average
2 of 14 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/12/2026).
Source: SAFER snapshot · as of Oct 14, 2026
- CAUTIONWebsite and federal records list different addresses
Website (observed 2026-10-10T22:52:39.962Z): 2348 Jerrold Ave, San Francisco, CA 94124. FMCSA physical address (observed 2026-10-14T06:31:58.160Z): 598 VECINO STREET, BENICIA, CA 94510. FMCSA mailing address: 598 VECINO STREET, BENICIA, CA 94510.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
Source: company website · federal address record · as of Oct 14, 2026
- NOTESelf-declared: “best moving company”
“Best Moving Company”. This is the company's own marketing statement; this wording alone does not establish an independent ranking.
Source: company website · as of Oct 10, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 3098516 in the last four years (registry data as of 09/25/2026).
Source: FMCSA Protect Your Move — complaint history · as of Oct 14, 2026
- ON RECORDBBB has not rated this business — not accredited
The BBB profile shows no letter grade (NR). Saved capture of 2026-10-09; this is not a current rating. On 2026-10-10 a bounded BBB search did not return this listing; that is not evidence the listing is gone. The reviews and complaints sections contain only summary data and a limited number of reviews visible.
Source: BBB profile · as of Oct 9, 2026
- ON RECORDCalifornia Secretary of State bizfile Online could not be checked in this report
The register could not be read. Business registration is not a mover licence. No search was actually submitted on the official register, so matching entities could not be confirmed. The official search page returned an Incapsula incident page and hCaptcha challenge in the browser; the page contents and result pagination could not be accessed. Entity IDs, entity types, statuses, formation dates, registered agents, officers, addresses, record URLs, and source dates could not be read or confirmed. The register search was blocked: The official California Secretary of State bizfile Online business search was blocked before the search could be submitted: the site presented an Incapsula security interstitial with an hCaptcha challenge, and no search results or record pages could be read.
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
7 trucks on file
Fleet size reported in federal filings.
What we checked
1 caution2 failed
- Federal operating authority (FMCSA)No active federal authority captured. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record does not show interstate household-goods carrier authority. Observed Oct 14, 2026. This does not rule out separate broker authority; see the category-specific federal dockets. It does not determine eligibility for in-state moves or another operating carrier.
- State household-goods licenceCalifornia Bureau of Household Goods and Services (BHGS) lists certificate 191786; its status was not available when checked (checked Oct 9, 2026).
- Federal insurance statusWe do not have a consistent, dated insurance amount observation matched to this company’s USDOT. This is a verification gap, not a finding that the company is uninsured.
- No cancelled insurance filings in the records read; later history not readNo cancelled or revoked filings were identified in the records reviewed, which do not cover this company’s full filing history. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Review ratings compared across sourcesGoogle has an unknown number of reviews, too few to compare with Yelp's 614; star ratings differ by 0.3 stars.
- Address and operating-location evidenceWebsite and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - No active federal authority capturedObserved Oct 14, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - No — not shown in the captured recordObserved Oct 14, 2026
- Operating status
What does this mean?
This means the company's USDOT registration is active in the FMCSA database. It does NOT mean the company is authorized to operate as a federal interstate mover. See "Authority status" above for that. A carrier can have an ACTIVE USDOT registration but still not be authorized to do interstate moves. - ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 7
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 5
- Insurance status
- —
- Safety rating
- —
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Sep 25, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 598 VECINO STREET, BENICIA, CA 94510
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what California Bureau of Household Goods and Services (BHGS) shows as of Oct 9, 2026.
DEPENDABLE MOVERS, LLC — certificate 191786
certificate · view registry record
State business entity record
California Secretary of State bizfile Online · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
California Secretary of State bizfile Online was not available when checked on Oct 10, 2026. Registration status is unverified.
- Limitation: Business registration is not a mover licence.
- Limitation: No search was actually submitted on the official register, so matching entities could not be confirmed.
- Limitation: The official search page returned an Incapsula incident page and hCaptcha challenge in the browser; the page contents and result pagination could not be accessed.
- Limitation: Entity IDs, entity types, statuses, formation dates, registered agents, officers, addresses, record URLs, and source dates could not be read or confirmed.
- Limitation: The register search was blocked: The official California Secretary of State bizfile Online business search was blocked before the search could be submitted: the site presented an Incapsula security interstitial with an hCaptcha challenge, and no search results or record pages could be read.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
4.9/5
★★★★★
review count not shown when checked
Listing matched to this business.
View on Googlematched by website
Source checked Oct 10, 2026
4.6/5
★★★★★
614 platform-reported reviews
Listing matched to this business.
View on Yelpmatched by phone
Source checked Oct 10, 2026
Not accredited—
review count not shown when checked
Listing matched to this business.
View on BBBmatched by phone + website + name
Source checked Oct 9, 2026 · stored evidence
No verified matching listing
No matching listing verified in the sources checked.
Source checked Oct 10, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Dependable Movers SF? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Dependable Movers SF? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
3 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile, Archived "About" page (Wayback Machine))
Every review profile we found
3 review profiles, including 1 under different contact details than the federal registration
Every contact channel on file
8 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 479 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 11 of 15 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register, Google, BBB.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 3098516 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 10, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 14, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 14, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 14, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-14 for USDOT 3098516 (MC1545647); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-13 (no MOTUS file holds a record for this USDOT): no cancelled, replaced or transferred insurance filing; 0 filings listed as active or pending in the MOTUS insurance file; 1 authority action; 0 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. | Oct 14, 2026 | View source |
| State business entity register | Not available when checkedCalifornia Secretary of State bizfile Online: not available when checked. | Oct 10, 2026 | — |
| State mover licence | Checked — record readCalifornia Bureau of Household Goods and Services (BHGS): record found. | Oct 9, 2026 | View source |
| Not available when checkedgoogle: listing identity confirmed by website, but this run did not show its review count. | Oct 10, 2026 | View source | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Oct 10, 2026 | View source |
| BBB | Not available when checkedbbb: Saved capture of 2026-10-09; this is not a current rating. On 2026-10-10 a bounded BBB search did not return this listing; that is not evidence the listing is gone. The reviews and complaints sections contain only summary data and a limited number of reviews visible. | Oct 9, 2026 | View source |
| BBB complaints and reviews in full | Not applicableNo confirmed BBB listing to read a corpus from. | — | — |
| Trustpilot | Checked — no match in the recorded scopetrustpilot: bounded search found no matching listing; this is not proof none exists. | Oct 10, 2026 | View source |
| Phone, address and identifier search | Checked — record read5 identifier search(es) without the company name; 43 lead(s), 0 under another name. | Oct 10, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 10, 2026 | — |
| Follow-up on unresolved leads | Checked — record read1 follow-up question(s) researched; 1 remains unresolved or only partly resolved. | Oct 10, 2026 | — |
Ledger evaluated Oct 14, 2026.
How current is this report?
Report assembled Oct 14, 2026. First published Sep 2, 2026. This report pulls from 479 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?