Direct Moving Group
Legal name: DIRECT MOVING GROUP LLC
2 consumer complaints filed with FMCSA in the last four years
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEM2 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2026: 1 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 2, Loss and Damage 2, Deceptive Business Practices 2, Claim Settlement 1. Fleet on the registry: 1 truck — 2.0 complaints per truck.
Some of these complaints were filed under "deceptive business practices".
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMWebsite address is not the federal record address
Website: 719 Gesco St, Charlotte, NC 28208. FMCSA record: 2553 ELLEN AVE, CHARLOTTE, NC 28208.
The office it advertises is not the address it gave the federal government.
Source: company website · SAFER snapshot · as of Sep 3, 2026
- NOTESelf-declared: “top rated”
“You’ll know your costs upfront with clear, competitive estimates. 
06/30/2025 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: ALEXANDER BERNARD (DIRECTOR)
Company official(s) on the FMCSA registration for USDOT 4140004, DIRECT MOVING GROUP LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDBBB rating B+ — not accredited
BBB grades this business B+. BBB complaints: 5 complaints in the last 3 years (2 closed in the last 12 months); types: Service or Repair Issues 3, Delivery Issues 1, Product Issues 1; status: 5 answered. Customer reviews on BBB: 5/5 from 22.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1618740)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 4140004).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 1.3 stars of each other across 2 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •11 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 4
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 2 consumer complaints on fileBy year: 2024: 1 · 2026: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (2)Loss and Damage (2)Deceptive Business Practices (2)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2025-06-30 Non-Ratable Review
- Physical address
- 2553 ELLEN AVE, CHARLOTTE, NC 28208
- Operating authority dockets
- ActiveMC1618740Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Not accredited
What the reviews show
27 reviews read across BBB, TrustpilotThe website says 4.4★ from 104 reviews. We could read 39 (BBB 22, Trustpilot 17); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 4.4★ from 104 reviews without naming a platform; we could read a review count on 2 of the four platforms we check — BBB 22 and Trustpilot 17. Google could not be read, so we cannot say how many reviews this company has across platforms and the claim is neither confirmed nor contradicted (all platforms, n=22)
- WEAK11 of the 17 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=17)
- Trustpilot · Marshall Jones · 2026-08-13 · 1★: “All I wanted was a ballpark quote - what I got was 97 phone calls multiple times a day, unwanted text messages, and a pile of emails - all with no idea how much my move is going to cost. When it…” source
- Trustpilot · Ahmad Haqar · 2026-06-11 · 5★: “I had a great experience working with Direct Moving Group from start to finish. The entire team was professional, responsive, and easy to work with throughout the process. I especially want to…” source
- Trustpilot · Shadi Almatallqah · 2026-03-10 · 5★: “Last week I used this company and I’d give this moving company . Overall, the experience was very good. The team was punctual, respectful, and came well prepared for the move. They loaded everything…” source
- Trustpilot · Em Cheramie · 2025-12-02 · 1★: “If I could, I would leave zero stars. Despite initial positive interactions, when it came down to the move, they lost half of my carboard boxes. They failed to take a proper inventory on pickup and…” source
- INFOThe 10 dated BBB reviews we read span 31 days (2026-07-25 to 2026-08-24); the 5 closest together fall within 11 days (BBB, n=10)
- INFOThe 17 dated Trustpilot reviews we read span 593 days (2024-12-29 to 2026-08-13); the 5 closest together fall within 38 days (Trustpilot, n=17)
- INFO96% of the reviews we read are 1★ or 5★ (n=27; 22 five-star, 4 one-star) — the usual shape of review distributions, noted for context (all platforms, n=27)
- INFO5 complaints closed with BBB in the last 3 years, 2 in the last 12 months (BBB shows 22 customer reviews; FMCSA record: 1 truck) (BBB, n=5)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Direct Moving Group? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Direct Moving Group? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 259 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?