Driver out-of-service rate 27.4% vs 6.67% national average
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEMDriver out-of-service rate 27.4% vs 6.67% national average
26 of 95 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 (registry data as of 07/31/2026). Categories: Shipment Documents 1, Estimates/Final Charges 1, Loss and Damage 1, Claim Settlement 1. Fleet on the registry: 32 trucks — under 0.1 complaints per truck.
Source: FMCSA Protect Your Move — complaint history · as of Aug 20, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 03/21/2022 (Non-Ratable Review)
03/21/2022 Non-Ratable Review; 12/16/2020 Non-Ratable Review; 02/12/2019 Compliance Review; 10/16/2015 Compliance Review; 02/17/2011 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: ODED CARMI (PRESIDENT)
Company official(s) on the FMCSA registration for USDOT 1141917, DN VAN LINES INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Auburn, MA and Northborough, MA: “D.N. Vanlines, Inc.”
BBB: “D.N. Vanlines, Inc.” — BBB rating A+, started 12/1/2002. BBB: “D.N. Vanlines, Inc.” — BBB rating A+, started 12/1/2002. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (800) 516-6837 on both records; BBB: phone (508) 393-5280 on both records; BBB: phone (703) 936-2917 on both records; BBB: website dnvanlines.com on both records; BBB: lists dnvanlines.com as its own page; BBB: address 2 Beeman Rd, Northborough, MA 01532-2048 matches 2 Beeman Rd., Northborough, MA 01532; BBB: address 2 Beeman Rd, Northborough, MA 01532-2048 matches 2 BEEMAN ROAD, NORTHBOROUGH, MA 01532.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — D.N. Vanlines, Inc. · BBB profile — D.N. Vanlines, Inc. · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-462886)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited) — Auburn profile
BBB profile on file.
Source: BBB profile · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited) — Northborough profile
BBB complaints: 2 complaints in the last 3 years (1 closed in the last 12 months); types: Delivery Issues 1, Service or Repair Issues 1; status: 1 resolved, 1 answered.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- D.N. Vanlines, Inc.Auburn, MA · Northborough, MAON RECORDlink strength: strong
- BBB — D.N. Vanlines, Inc.: BBB rating A+ · started 12/1/2002
- BBB — D.N. Vanlines, Inc.: BBB rating A+ · started 12/1/2002
How we linked them: BBB: phone (800) 516-6837 on both records · BBB: phone (508) 393-5280 on both records · BBB: phone (703) 936-2917 on both records · BBB: website dnvanlines.com on both records · BBB: lists dnvanlines.com as its own page · BBB: address 2 Beeman Rd, Northborough, MA 01532-2048 matches 2 Beeman Rd., Northborough, MA 01532 · BBB: address 2 Beeman Rd, Northborough, MA 01532-2048 matches 2 BEEMAN ROAD, NORTHBOROUGH, MA 01532
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 1141917).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsIndependently owned since 2003 on website matches 23 years (since 12/1/2002) from BBB business profile.
- Claimed fleet size matches verified recordsWebsite says 1 truck fleet but FMCSA SAFER (power units) shows 32 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 36 drivers (FMCSA), about 1.4× the verified value.
Other concerns we want to surface
- •5 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •Low BBB customer review rating (1/5)
- •State licensing still unverified
- •Address legitimacy check: high risk
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 32
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 36
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Check for pending insurance cancellation.
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2024: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyShipment Documents (1)Estimates/Final Charges (1)Loss and Damage (1)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2022-03-21 Non-Ratable Review; 2020-12-16 Non-Ratable Review; 2019-02-12 Compliance Review; 2015-10-16 Compliance Review; 2011-02-17 Non-Ratable Review
- Physical address
- 2 BEEMAN ROAD, NORTHBOROUGH, MA 01532
- Operating authority dockets
- ActiveMC462886Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
1 review read across BBBThe website says 4.8★ from 468 reviews on Google. We could read 1 (BBB 1); Google, Yelp could not be counted, so this is not the company’s total.
- WEAKGoogle 4.8★ (468 reviews, as claimed on the company website — Google could not be read) vs BBB 1.0★ (1 review): a 3.8-star gap between platforms — BBB rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=469)
- WEAKThe website claims 4.8★ from 468 reviews on Google; Google could not be read (Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with DN Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at DN Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 846 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?