2 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
3 problems · report assembled Oct 13, 2026
What we found
Report assembled Oct 13, 2026 · Source observations are dated below
SERIOUS
2 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2026: 1 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 1, Hostage Goods 1. Separately, the registry reports a fleet snapshot of 6 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Another business, “F.S.H.S moving helper New Britain CT, 06051”, shares the phone number this company’s website actually dials, (860) 331-8867 (also printed on its site)
A directory listing for “F.S.H.S moving helper New Britain CT, 06051” shows the phone number this company’s website actually dials, (860) 331-8867 (also printed on its site). Excerpt: “(860) 331-8867 View · Collegian Movers Inc. New Haven, CT · (203) 467-2539 View · Wakz Fast Moving Company. New Haven, CT · (203) 298-2297 View · Hat City ...”
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
The same phone number listed for two business names is a connection worth understanding before you book.
Before booking: Ask the company what its relationship is to “F.S.H.S moving helper New Britain CT, 06051” and make sure the name on your contract is the company you expect.
Follow-up on a related business: partly established
The cited Manta page lists F.S.H.S moving helper LLC at 107 Daly Ave, New Britain, CT 06051 with phone (860) 515-6379 and separately lists Five College Movers in Hartford, CT with phone (860) 331-8867 as a similar business, but it does not establish that the businesses share ownership, people, succession, rebranding, filings, or a website.
No state-register or FMCSA record, shared person, official filing, succession/rebranding statement, or consumer statement was verifiable under the mandatory single-source constraint; the page actually assigns 860-331-8867 to the Five College Movers listing and 860-515-6379 to F.S.H.S, so a shared phone is not established by the page.
Ask the company what its relationship is to the other business before you book.
Massachusetts Secretary of the Commonwealth Corporations Division: FIVE COLLEGE MOVERS LLC — “status not printed”
Massachusetts Secretary of the Commonwealth Corporations Division lists FIVE COLLEGE MOVERS LLC (264691090), Domestic Limited Liability Company (LLC) with status “not printed”, formed 2009-07-14. Registered agent: [name withheld]. Officers/managers listed: [name withheld] (MANAGER); [name withheld] (SOC SIGNATORY); [name withheld] (REAL PROPERTY). A business registration is not a mover licence.
Tied to this business by exact name, address and a named officer or agent.
“Beauty Spa” (web page); “Consign360” (web page). This is operating-location context: a multi-tenant building or suite shared with unrelated businesses.
A shared street address alone does not indicate any corporate relationship; suite numbers and tenancy were not compared.
Every exposed BBB review and complaint record was read: 4 reviews, 14 public complaints
Reviews 2024-01-19 to 2025-01-02. Public complaints 2023-12-04 to 2026-01-20 (BBB status counts: 10 answered, 4 resolved; “answered” is not “resolved”). Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
BBB complaints: 14 complaints in the last 3 years (2 closed in the last 12 months); types: Service or Repair Issues 5, Billing Issues 4, Product Issues 4, Customer Service Issues 1; status: 10 answered, 4 resolved. Source observations: accreditation 2026-10-13T03:25:02.511Z; complaint count 2026-10-13T03:25:02.511Z; rating and review count 2026-10-13T03:25:02.511Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
Oct 9, 2026MEDIUMNew operating authority on record: MC692772 Motor Carrier of Household Goods — Active.
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
8+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
6 trucks on file
Fleet size reported in federal filings.
What we checked
4 passed1 caution
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 13, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 13, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
Massachusetts Department of Public Utilities, Transportation Oversight Division lists certificate 31542; its status was not available when checked (checked Oct 13, 2026).
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 13, 2026; confirm current coverage before booking.
Cancelled or revoked insurance filings on record
6 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. For 5 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. For 1 of them, whether coverage continued cannot be judged from the files: FMCSA’s own later record of the same filing is dated after the cancellation (CARGO cancelled 2022-06-16, later record dated 2023-04-19). FMCSA’s files hold 22 filing records for these 16 filings; 5 later records on filings that had already ended and 1 replacement record dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 9 involuntary revocation actions (served 2026-03-25, disposition DISCONTINUED REVOCATION decided 2026-04-22; served 2025-12-24, disposition DISCONTINUED REVOCATION decided 2026-01-15; served 2025-08-26, disposition DISCONTINUED REVOCATION decided 2025-09-23; served 2025-05-27, disposition DISCONTINUED REVOCATION decided 2025-06-18; served 2025-03-24, disposition DISCONTINUED REVOCATION decided 2025-04-22; served 2024-03-25, disposition DISCONTINUED REVOCATION decided 2024-04-18; served 2023-03-23, disposition DISCONTINUED REVOCATION decided 2023-04-17; served 2022-02-22, disposition DISCONTINUED REVOCATION decided 2022-03-23; served 2021-08-20, disposition DISCONTINUED REVOCATION decided 2021-09-17). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
Review ratings compared across sources
BBB has only 4 reviews, too few to compare with Google's 1436; star ratings differ by 3.8 stars.
Address and operating-location evidence
Property use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Claimed reviews matches verified records
on, MA Pittsfield, MA Contact Us Google Rating 4.8 Based on 1436 reviews CALL US TODAY About Us FAQs Blog Our Team At Wo on website matches Google shows 1,436 reviews (checked Oct 13, 2026) from Google listing matched to this business.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Concern — verify before booking
Another business, “F.S.H.S moving helper New Britain CT, 06051”, shares the phone number this company’s website actually dials, (860) 331-8867 (also printed on its site)
Lead — identity not established
A directory listing for “F.S.H.S moving helper New Britain CT, 06051” shows the phone number this company’s website actually dials, (860) 331-8867 (also printed on its site). Excerpt: “(860) 331-8867 View · Collegian Movers Inc. New Haven, CT · (203) 467-2539 View · Wakz Fast Moving Company. New Haven, CT · (203) 298-2297 View · Hat City ...”
What this means: The same phone number listed for two business names is a connection worth understanding before you book.
A shared identifier shows a connection; it does not establish common ownership, succession or responsibility. The corporate relationship is not verified.
Before booking: Ask the company what its relationship is to “F.S.H.S moving helper New Britain CT, 06051” and make sure the name on your contract is the company you expect.
Other businesses that share an identifier with this company, searched Oct 13, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Shared identifier — relationship not verified
F.S.H.S moving helper New Britain CT, 06051
Listed on a business directory · observed Oct 13, 2026
F.S.H.S moving helper New Britain CT, 06051 shares phone (860) 331-8867 with this company’s website call button.
Shared identifier confirmed; corporate relationship not verified.
Each question below was checked against further sources on Oct 13, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
What is the relationship between this company and “F.S.H.S moving helper New Britain CT, 06051”, which shares its phone number its website dials (860) 331-8867?Partially resolved
Prompted by: https://www.manta.com/c/mh1ln11/f-s-h-s-moving-helper-llc · checked Oct 13, 2026
The cited Manta page lists F.S.H.S moving helper LLC at 107 Daly Ave, New Britain, CT 06051 with phone (860) 515-6379 and separately lists Five College Movers in Hartford, CT with phone (860) 331-8867 as a similar business, but it does not establish that the businesses share ownership, people, succession, rebranding, filings, or a website.
No state-register or FMCSA record, shared person, official filing, succession/rebranding statement, or consumer statement was verifiable under the mandatory single-source constraint; the page actually assigns 860-331-8867 to the Five College Movers listing and 860-515-6379 to F.S.H.S, so a shared phone is not established by the page.
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
6
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
7
Insurance status
—
Safety ratingWhat does this mean?FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened.
Not rated
DOT complaints (FMCSA)
2 consumer complaints on fileBy year: 2024: 1 · 2026: 1 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (1)Hostage Goods (1)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what Massachusetts Department of Public Utilities, Transportation Oversight Division shows as of Oct 13, 2026.
Massachusetts Secretary of the Commonwealth Corporations Division · checked Oct 13, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
Entity name
FIVE COLLEGE MOVERS LLC
Status
Not stated on the record
Entity type
Domestic Limited Liability Company (LLC)
Entity ID
264691090
Formation date
Jul 14, 2009
Registered agent
[name withheld]
Officers
3 officers are named on the register; names and roles are in the full report.
How it was tied to this business
By the exact name, the same address and an officer or owner named on this company’s records.
Limitation: Business registration is not a mover licence.
Limitation: The official search results showed Number of records: 1 for FIVE COLLEGE MOVERS LLC and for the begins-with search Five College Movers; the exact-match search for Five College Movers did not return a result.
Limitation: The record page does not print a status word, so status is null rather than inferred.
Limitation: The record page does not display an as-of or last-updated date, so source_date is null.
Limitation: No separate DBA name was provided; Five College Movers was searched separately as the suffixless name, and the official record matched FIVE COLLEGE MOVERS LLC.
Limitation: An active registered agent does not make a defaulted company active; the status word is the register's own.
Reviews and complaints — every platform we check
Review report assembled Oct 13, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
No matching listing verified in the sources checked.
Source checked Oct 13, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Five College Movers? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Five College Movers? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Their claims vs. what we verified
2 website claims compared with the records we read
Owners, officers & related businesses
4 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, Press / news coverage)
Every review profile we found
3 review profiles
Every contact channel on file
8 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 360 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 15 of 16 applicable sources. Not available when checked: FMCSA insurance filings.
Source
Status
Date
Link
Company identity
Checked — record readFederal registration USDOT 1947212 corroborated (the USDOT number its website prints, matched to this business).
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Company website
Checked — record read6 page(s) of the company website read.
Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-13 for USDOT 1947212 (MC692772); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-12 (no MOTUS file holds a record for this USDOT): 16 insurance filings from 22 filing records (10 replaced, 6 cancelled); of the 6 cancelled filings, 5 had a filing of the same coverage in effect on the cancellation date and 1 cannot be judged from these files; 5 later termination records on filings that had already ended, not counted again; 1 replacement record dated the filing's own effective date, not counted as an end; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 10 authority actions, including 9 involuntary revocation actions (9 discontinued); 0 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 4 filing(s) for MC692772; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage.
Checked — record read8 identifier search(es) without the company name; 55 lead(s), 1 under another name.
Oct 13, 2026
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Related entities
Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane.
Oct 13, 2026
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Follow-up on unresolved leads
Checked — record read2 follow-up question(s) researched; 2 remain unresolved or only partly resolved.
Oct 13, 2026
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Ledger evaluated Oct 13, 2026.
How current is this report?
Report assembled Oct 13, 2026. First published Oct 13, 2026. This report pulls from 360 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
