Gentle John’s Moving & Storage
Legal name: GENTLE JOHN'S MOVING OF DENVER LLC
Driver out-of-service rate 25% vs 6.67% national average
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEMDriver out-of-service rate 25% vs 6.67% national average
2 of 8 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEMThe website prints 2 different USDOT numbers
We judged this business on USDOT 3443547 (GENTLE JOHN'S MOVING OF OREGON INC). The site also prints USDOT 4048919 (GENTLE JOHN'S MOVING OF DENVER LLC) — active operating authority.
Ask which registration your move would be carried under, and get the USDOT number in writing on the estimate.
Source: SAFER snapshot · company website · as of Sep 3, 2026
- PROBLEMBBB: 1.8★ from 10 reviews
BBB rating 1.8/5, grade A+, 8 complaints in 3 years.
Source: BBB listing · as of Sep 3, 2026
- NOTESelf-declared: “#1”, “best moving company”
“03-223-7000 Gentle John’s Moving & Storage 12360 W. 49th PLACE, SUITE #1 Wheat Ridge CO 80033 PHONE: (303) 381-1000 PR”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 3443547 in the last four years (registry data as of 07/31/2026).
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDFMCSA investigation on record: 1 — most recent 07/06/2023 (Non-Ratable Review)
07/06/2023 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 2, 2026
- ON RECORDOwner of record: JOHN KOURGIANTAKIS (PRESIDENT), JOHN KOURGIANTAKIS (Unknown)
Company official(s) on the FMCSA registration for USDOT 3443547, GENTLE JOHN'S MOVING OF OREGON INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Clackamas, OR and Mission Viejo, CA: “Gentle John's MovingGentle John's Moving & Storage of Orange County Inc”
BBB: “Gentle John's Moving & Storage” — BBB rating A+, not accredited, Customer Reviews are not used in the calculation of the BBB Letter Grade Rating, started 5/19/2020. BBB: “Gentle John's Moving & Storage” — not accredited, 2 BBB alert(s), This business has no rating because BBB has information indicating it is out of business, started 1/30/2018. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (503) 223-7000 on both records; BBB: phone (303) 381-1000 on both records; BBB: website gentlejohns.com on both records; BBB: lists gentlejohns.com as its own page; BBB: Mr. John Kourgiantakis — the same name as JOHN KOURGIANTAKIS; BBB↔BBB: Mr. John Kourgiantakis — the same name as Mr. John Kourgiantakis; BBB: name “Gentle John's Moving & Storage” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Gentle John's Moving & Storage · BBB profile — Gentle John's Moving & Storage · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1119055)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (not accredited)
BBB complaints: 8 complaints in the last 3 years (4 closed in the last 12 months); types: Service or Repair Issues 4, Product Issues 2, Order Issues 1, Sales and Advertising Issues 1; status: 4 resolved, 4 answered.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Gentle John's Moving & Storage / Gentle John's MovingGentle John's Moving & Storage of Orange County IncClackamas, OR · Mission Viejo, CAADVERSE RECORDlink strength: strong
- BBB — Gentle John's Moving & Storage: BBB rating A+ · not accredited · Customer Reviews are not used in the calculation of the BBB Letter Grade Rating · started 5/19/2020
- BBB — Gentle John's Moving & Storage: not accredited · 2 BBB alert(s) · This business has no rating because BBB has information indicating it is out of business · started 1/30/2018
How we linked them: BBB: phone (503) 223-7000 on both records · BBB: phone (303) 381-1000 on both records · BBB: website gentlejohns.com on both records · BBB: lists gentlejohns.com as its own page · BBB: Mr. John Kourgiantakis — the same name as JOHN KOURGIANTAKIS · BBB↔BBB: Mr. John Kourgiantakis — the same name as Mr. John Kourgiantakis · BBB: name “Gentle John's Moving & Storage” appears on both records
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3443547).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings vary by 2.9 stars across Google, BBB. Read the actual reviews before deciding.
- Listed city matches federal recordsThis business advertises as based in Clackamas, but federal and state regulatory records list its physical address in Scottsdale / Phoenix.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 9 power units (FMCSA), about 1.7× the verified value.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 9 drivers (FMCSA), about 5.6× the verified value.
Other concerns we want to surface
- •13 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •Low BBB customer review rating (1.8/5)
- •State licensing still unverified
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 9
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 9
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2023-07-06 Non-Ratable Review
- Physical address
- 11755 SE CAPPS RD, CLACKAMAS, OR 97015
- Operating authority dockets
- ActiveMC1119055Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Not accredited
What the reviews show
10 reviews read across BBB- WEAKGoogle 4.7★ (review count not shown) vs BBB 1.8★ (10 reviews): a 2.9-star gap between platforms — Google rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=10)
- INFOThe 10 dated BBB reviews we read span 974 days (2023-12-01 to 2026-07-31); the 5 closest together fall within 259 days (BBB, n=10)
- INFO100% of the reviews we read are 1★ or 5★ (n=10; 2 five-star, 8 one-star) — the usual shape of review distributions, noted for context (all platforms, n=10)
- INFOBBB rating 1.8★ from 10 reviews (BBB, n=10)
- INFO8 complaints closed with BBB in the last 3 years, 4 in the last 12 months (BBB shows 10 customer reviews; FMCSA record: 9 trucks) (BBB, n=8)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Gentle John’s Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Gentle John’s Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 3, 2026. This report pulls from 210 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?