H2H Movers, Inc.
Legal name: H2H Movers Inc
1 consumer complaint filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS1 consumer complaint filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 1 (registry data as of 07/31/2026). Categories: Shipment Documents 1, Hostage Goods 1, Pickup and Delivery 1. Fleet on the registry: 6 trucks — 0.2 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- NOTESelf-declared: “most trusted”
“s://h2hmovers.com/terms-of-service/) Notifications H2H Movers Is the Most Trusted Moving Company in Illinois You Need”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: LYUDA KSENYCH (GENERAL MANAGER)
Company official(s) on the FMCSA registration for USDOT 2428328, H2H MOVERS INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Chicago, IL and Los Angeles, CA: “H2H Movers, Inc.” / “H2H Movers” / “Inc”
BBB: “H2H Movers, Inc.” — BBB rating A+, started 2/3/2014. BBB: “H2H Movers” — BBB rating A+, not accredited, started 11/27/2019. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (773) 236-8797 on both records; BBB: website h2hmovers.com on both records; BBB: address 4250 N Marine Dr Aparment #1136, Chicago, IL 60613-1744 matches 4250 N Marine Dr., Chicago, IL, 60613; BBB: address 4250 N Marine Dr Aparment #1136, Chicago, IL 60613-1744 matches 4250 N MARINE DR #1136, CHICAGO, IL 60613; BBB: lists h2hmovers.com as its own page; BBB↔BBB: social profile facebook.com/h2hmovingcompany on both records; BBB: Ms. Lyuda Ksenych — the same name as LYUDA KSENYCH.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — H2H Movers, Inc. · BBB profile — H2H Movers · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-836885)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: types: Service or Repair Issues 1; status: 1 answered.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- H2H Movers, Inc. / H2H Movers / IncChicago, IL · Los Angeles, CAON RECORDlink strength: strong
- BBB — H2H Movers, Inc.: BBB rating A+ · started 2/3/2014
- BBB — H2H Movers: BBB rating A+ · not accredited · started 11/27/2019
How we linked them: BBB: phone (773) 236-8797 on both records · BBB: website h2hmovers.com on both records · BBB: address 4250 N Marine Dr Aparment #1136, Chicago, IL 60613-1744 matches 4250 N Marine Dr., Chicago, IL, 60613 · BBB: address 4250 N Marine Dr Aparment #1136, Chicago, IL 60613-1744 matches 4250 N MARINE DR #1136, CHICAGO, IL 60613 · BBB: lists h2hmovers.com as its own page · BBB↔BBB: social profile facebook.com/h2hmovingcompany on both records · BBB: Ms. Lyuda Ksenych — the same name as LYUDA KSENYCH
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2428328).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 0.8 stars of each other across 3 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 6 power units (FMCSA), about 2.5× the verified value.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 2 drivers (FMCSA), about 25× the verified value.
Other concerns we want to surface
- •1 medium-confidence identity match awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 6
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2025: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyShipment Documents (1)Hostage Goods (1)Pickup and Delivery (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 4250 N MARINE DR #1136, CHICAGO, IL 60613
- Operating authority dockets
- ActiveMC836885Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
6 reviews read across BBBThe website says 4,764 reviews. We could read 437 (Yelp 431, BBB 6, Trustpilot 0); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 4764 reviews without naming a platform; we could read a review count on 3 of the four platforms we check — Yelp 431, BBB 6 and Trustpilot 0. Google’s listing was found but showed no review count, so we cannot say how many reviews this company has across platforms and the claim is neither confirmed nor contradicted (all platforms, n=431)
- INFOThe 6 dated BBB reviews we read span 329 days (2023-09-07 to 2024-07-31); the 5 closest together fall within 270 days (BBB, n=6)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with H2H Movers, Inc.? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at H2H Movers, Inc.? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 312 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?