Hansen Bros. Moving & Storage

1. SERIOUS

   2 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage

   FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 · 2026: 1 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 1, Hostage Goods 1, Deceptive Business Practices 1. Separately, the registry reports a fleet snapshot of 39 trucks, 7 tractors, 53 trailers; this does not measure moves completed during the complaint period.

   Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.

   Source: FMCSA Protect Your Move — complaint history · as of Oct 16, 2026

2. SERIOUS

   Advertises interstate moves; its website shows no USDOT or MC number on the pages we read

   None of the 5 page(s) we read (home, contact, about, pricing, services) shows a USDOT or MC number in text. Interstate household-goods movers must show their USDOT number in advertising (49 CFR 375.207).

   Its own federal record shows active household-goods authority (USDOT 8257, MC-59073); the requirement is to show the USDOT number in its advertising. Confirm the carrier named on your estimate and bill of lading, and check its numbers.

   Source: company website · as of Oct 10, 2026

3. PROBLEM

   13 of the 70 dated BBB reviews we read fall within 30 days (2025-09-02 to 2025-09-30); BBB shows 70 reviews in total over at least 35 months, which spread evenly would be about 1.9 per 30 days

   We read 72 reviews across BBB and Trustpilot; one signal stands out — 13 of the 70 dated BBB reviews we read fall within 30 days (2025-09-02 to 2025-09-30); BBB shows 70 reviews in total over at least 35 months, which spread evenly would be about 1.9 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud.

   Source: BBB review — Gaurav G · BBB review — David L · BBB review — Gloria P · BBB listing · as of Oct 10, 2026

4. CAUTION

   Website and federal records list different addresses

   Website (observed 2026-10-10T23:03:03.084Z): 2902 Lincoln Way, Lynnwood, WA 98087; 111 N Curtis Rd, Boise, ID 83706. FMCSA physical address (observed 2026-10-16T06:27:37.879Z): 6860 COAL CREEK PKWY SE, BELLEVUE, WA 98056. FMCSA mailing address: 6860 COAL CREEK PKWY SE, BELLEVUE, WA 98056.

   Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.

   Source: company website · federal address record · as of Oct 16, 2026

5. COULD NOT VERIFY

   No State household-goods mover registry record found for this business

   We searched State household-goods mover registry on 10/10/2026 and found no certificate under this name or USDOT 8257.

   Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.

6. NOTE

   FMCSA's mover registry and captured registration disagree on household-goods carrier or broker authority

   Protect Your Move (registry data as of 09/25/2026): "HANSEN BROS TRANSFER & STORAGE CO., INC. (U.S. DOT# 8257) is NOT authorized by FMCSA to transport or arrange the transportation of Household Goods.". Captured SAFER/MOTUS record: household-goods carrier or broker authority active (MC59073 Motor Carrier of Household Goods — Active; MC59073 Broker of Household Goods — Active; MC59073 Motor Carrier of Property (Except Household Goods) — Active; MC59073 Broker of Property (Except Household Goods) — Active).

   Check the dated FMCSA records before relying on this authority category.

   Source: FMCSA Protect Your Move · MOTUS · SAFER snapshot · as of Oct 16, 2026

7. ON RECORD

   FMCSA investigations on record: 3 — most recent 10/04/2006 (Compliance Review)

   10/04/2006 Compliance Review; 08/06/1987 Compliance Review; 12/01/1986 Safety Review. No FMCSA enforcement cases in the last six years.

   Source: FMCSA SMS overview · as of Oct 16, 2026

8. ON RECORD

   Washington Secretary of State Corporations and Charities Filing System could not be checked in this report

   The register could not be read. Business registration is not a mover licence. The official site home page loaded and the Business Search form was submitted, but no register/API search request was observed after submission; only Cloudflare challenge requests were observed. The displayed results page showed 'Page 0 of 0, records 0 to 0 of 0', so it was not possible to confirm that the named companies had no matches. Because the search was blocked, separate searches for every supplied legal and DBA name could not be completed, and no entity record pages, entity IDs, statuses, formation dates, agents, officers, addresses, or record dates could be read. No pagination could be traversed because the blocked results page contained zero records. The register search was blocked: Cloudflare browser challenge on https://ccfs.sos.wa.gov/ prevented the site's business-search request from reaching the register backend; the resulting Business Search Results page displayed no records, but this could not be treated as a valid register search result.

9. ON RECORD

   1 other business listed at this street address

   “UTC Company Details” (state record). This is operating-location context: a multi-tenant building or suite shared with unrelated businesses.

   A shared street address alone does not indicate any corporate relationship; suite numbers and tenancy were not compared.

   Source: UTC Company Details · as of Oct 9, 2026

10. ON RECORD

    Every exposed BBB review and complaint record was read: 70 reviews, 5 public complaints

    Reviews 2023-10-12 to 2026-07-24. Public complaints 2024-02-12 to 2025-09-22 (BBB status counts: 3 answered, 2 resolved; “answered” is not “resolved”). Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.

    Source: BBB profile · BBB complaints · as of Oct 9, 2026

11. CHECKS OUT

    Active federal household-goods authority (MC-59073)

    FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); insurance filings on file.

    Source: Captured FMCSA record · Captured FMCSA record · as of Oct 16, 2026

12. CHECKS OUT

    BBB rating A+ (accredited) — Seattle profile

    BBB complaints: 5 complaints in the last 3 years; types: Service or Repair Issues 3, Delivery Issues 1, Sales and Advertising Issues 1; status: 3 answered, 2 resolved.

    A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.

    Source: BBB profile · as of Oct 10, 2026

What kind of company is this?

Address use and operating locations

A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.

No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.

Washington Secretary of State Corporations and Charities Filing System · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.

• Limitation: Business registration is not a mover licence.
• Limitation: The official site home page loaded and the Business Search form was submitted, but no register/API search request was observed after submission; only Cloudflare challenge requests were observed.
• Limitation: The displayed results page showed 'Page 0 of 0, records 0 to 0 of 0', so it was not possible to confirm that the named companies had no matches.
• Limitation: Because the search was blocked, separate searches for every supplied legal and DBA name could not be completed, and no entity record pages, entity IDs, statuses, formation dates, agents, officers, addresses, or record dates could be read.
• Limitation: No pagination could be traversed because the blocked results page contained zero records.
• Limitation: The register search was blocked: Cloudflare browser challenge on https://ccfs.sos.wa.gov/ prevented the site's business-search request from reaching the register backend; the resulting Business Search Results page displayed no records, but this could not be treated as a valid register search result.

Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.

No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.

Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.

What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.

Checked 13 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register, Google.

Ledger evaluated Oct 16, 2026.