Carrier vs broker disclosure check
Review the evidence
serious concern
Full source note: Carrier vs broker disclosure check
Carrier vs broker disclosure check: serious concern
NMB Verification
Problems found
14 of the 20 dated Trustpilot reviews we read fall within 30 days (2025-03-16 to 2025-04-13); Trustpilot shows 61 reviews in total over at least 19 months, which spread evenly would be about 3.2 per 30 days
1 problem · report assembled Oct 9, 2026
What we found
Report assembled Oct 9, 2026 · Source observations are dated below- PROBLEM14 of the 20 dated Trustpilot reviews we read fall within 30 days (2025-03-16 to 2025-04-13); Trustpilot shows 61 reviews in total over at least 19 months, which spread evenly would be about 3.2 per 30 days
We read 20 review records (19 with written text) across Trustpilot; one signal stands out — 14 of the 20 dated Trustpilot reviews we read fall within 30 days (2025-03-16 to 2025-04-13); Trustpilot shows 61 reviews in total over at least 19 months, which spread evenly would be about 3.2 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud.
Source: Trustpilot review — Alicia Valencia · Trustpilot review — Sean Gandelsman · Trustpilot review — Adiego · Trustpilot listing · as of Oct 9, 2026
- CHECKS OUTBBB rating A+ (not accredited)
BBB profile on file.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Oct 9, 2026
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Intrastate operation reported
The captured federal record reports in-state operation. This is a declared operating scope, not verification of a state license. See the separate licensing checks.
13+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
1 truck on file
Fleet size reported in federal filings.
What we checked
1 passed
- Federal operating authority (FMCSA)No active federal authority captured. Observed Aug 30, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityAn own-carrier authority check is not applicable to the recorded broker/forwarder role, parent-authority relationship, or declared in-state operation. Observed Aug 30, 2026. This does not rule out separate broker authority. Eligibility for in-state moves is checked separately in the state registry.
- State household-goods licenceWe could not complete the California Bureau of Household Goods and Services (BHGS) lookup (checked Sep 2, 2026). This is a gap in our check, not a finding about the company.
- Federal insurance statusWe do not have a consistent, dated insurance amount observation matched to this company’s USDOT. This is a verification gap, not a finding that the company is uninsured.
- Review ratings compared across sourcesStar ratings are within 0.0 stars of each other across 2 review sources, each with at least 10 reviews.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - No active federal authority capturedObserved Aug 30, 2026
- Carrier operation
What does this mean?
This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized." - Intrastate Only (Non-hazardous materials)
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Not applicable to the recorded role or in-state scopeObserved Aug 30, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- We could not verify complaints for this companyNo complaint data available for the specified company. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.
- Physical address
- 7235 HOLLYWOOD BLVD APT 112, LOS ANGELES, CA 90046
State household-goods licence
In-state moves are governed by the state, not the FMCSA. We tried to read California Bureau of Household Goods and Services (BHGS) on Sep 2, 2026.
We could not complete the California Bureau of Household Goods and Services (BHGS) lookup (last attempt Sep 2, 2026). This is a gap in our check, not a finding about the company.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
4.8/5
★★★★★
1,249 platform-reported reviews
Listing matched to this business.
View on Googlematched by phone + website
Source checked Oct 9, 2026
—
review count not shown when checked
Possible business match. Confirm the listing before relying on its rating.
Possible listing on Yelppossible match — verify
Source checked Oct 9, 2026
No verified matching listing
No matching listing verified in the sources checked.
Source checked Oct 9, 2026
4.8/5
★★★★★
61 platform-reported reviews · claimed
Listing matched to this business.
View on Trustpilotmatched by website domain
Source checked Oct 9, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Happy Home Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Happy Home Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
What the federal filing systems showed, including what could not be read
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
19 sourced name entries; names may refer to the same person (BBB business profile, Press / news coverage, Trustpilot review responses)
Every review profile we found
2 review profiles, including 2 under different contact details than the federal registration
Every contact channel on file
11 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 347 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: Phone, address and identifier search, Follow-up on unresolved leads not yet checked; Company identity, Company website, Yelp unresolved.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Unresolved — identity not confirmedNeither a federal registration nor the company's own website anchors this identity. | — | — |
| Company website | Check did not completeThe company website returned no readable page. | Oct 9, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — no match in the recorded scopeFederal registries searched by name, phone and email; no registration matched. | — | — |
| FMCSA complaint history | Not applicableNo federal registration resolved for this business; FMCSA complaint, safety and insurance records apply to registered carriers. | — | — |
| FMCSA safety record (SMS) | Not applicableNo federal registration resolved for this business; FMCSA complaint, safety and insurance records apply to registered carriers. | — | — |
| FMCSA insurance filings | Not applicableNo federal registration resolved for this business; FMCSA complaint, safety and insurance records apply to registered carriers. | — | — |
| State business entity register | Not available when checkedSecretary of State entity record: the source was not available when checked when it was attempted. | Aug 30, 2026 | View source |
| State mover licence | Not available when checkedCalifornia Bureau of Household Goods and Services (BHGS): the source was unavailable. | Sep 2, 2026 | — |
| Checked — record readgoogle: listing identity confirmed by phone, website. | Oct 9, 2026 | View source | |
| Yelp | Unresolved — identity not confirmedyelp: a listing was read but its identity is probable. | Oct 9, 2026 | View source |
| BBB | Checked — no match in the recorded scopebbb: bounded search found no matching listing; this is not proof none exists. | Oct 9, 2026 | — |
| BBB complaints and reviews in full | Not applicableNo confirmed BBB listing to read a corpus from. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Oct 9, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 9, 2026.
How current is this report?
Report assembled Oct 9, 2026. First published Sep 5, 2026. This report pulls from 347 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?