BBB rating F — not accredited
What we found
Report assembled Sep 3, 2026 · Source observations are dated below- SERIOUSBBB rating F — not accredited
Failure to respond to 2 complaint(s) filed against business - 2 complaint(s) filed against business. BBB complaints: 2 complaints in the last 3 years (0 closed in the last 12 months); types: Product Issues 2; status: 2 unanswered.
Source: BBB profile · as of Sep 3, 2026
- ON RECORDIdentified by its own website — no USDOT number displayed
We read 5 pages of helpinghandsphilly.com. The site prints phone (267) 690-0853 and describes its own moving services. No USDOT or MC number appears on it. A name search of the free federal registries (SAFER, MOTUS) returned 35 registrations; the 4 closest by name were compared with this business's phone, email, and name and city, and none matched. The other 31 were not compared.
Local moves within PA do not need federal operating authority; the state licence line on this page says what the state register shows.
Source: company website · as of Sep 3, 2026
What we checked
- Federal operating authority (FMCSA)Authority not determined. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityWe have not been able to confirm interstate household-goods carrier authority. This does not rule out separate broker authority; see the category-specific federal dockets. It does not determine eligibility for in-state moves or another operating carrier.
- State household-goods licenceNot checked for this profile.
- Federal insurance statusNo federal registration was matched to this company, so no federal insurance filing could be read. This is a verification gap, not a finding that the company is uninsured.
- Review ratings compared across sourcesBBB has only 3 reviews, too few to compare with Yelp's 141; star ratings differ by 2.1 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Authority not determined
- Carrier operation
- —
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Not determined
- Operating status
- —
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - —
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - —
- Insurance status
- —
- Safety rating
- —
- DOT complaints (FMCSA)
- We could not verify complaints for this companySource details are not visible or blocked. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.
- Physical address
- —
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
Not accreditedListing matched to this business.
Source checked Sep 3, 2026
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Helping Hands Philly? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Helping Hands Philly? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Information NMB could not verify
- • Certificate transparency source unavailable — latest recorded lookup could not be completed (research gap, not a company finding)
Report assembled Sep 3, 2026. First published Sep 3, 2026. This report pulls from 157 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?