Hilldrup
Legal name: HILLDRUP COMPANIES INC
4 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS4 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 2 · 2025: 1 · 2026: 1 (registry data as of 07/31/2026). Categories: Weighing 3, Shipment Documents 2, Pickup and Delivery 2, Loss and Damage 2, Claim Settlement 2. Fleet on the registry: 297 trucks — under 0.1 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
BBB 4.9★ (60 reviews) vs Yelp 2.1★ (16 reviews): a 2.7-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEM
- NOTESelf-declared: “award-winning”
“olutions**](https://www.hilldrup.com/workplace-solutions/) DeliveringAward-WinningMoving,LogisticsandWorkplaceSolutions.”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 04/26/1990 (Compliance Review)
04/26/1990 Compliance Review; 01/08/1987 Safety Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: RUSS WATSON (CAO), CHARLES W MCDANIEL (PRESIDENT)
Company official(s) on the FMCSA registration for USDOT 22302, HILLDRUP COMPANIES INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Charlotte, NC and Stafford, VA: “Hilldrup Companies, Inc.”
BBB: “Hilldrup Companies, Inc.” — BBB rating A+, Customer Reviews are not used in the calculation of the BBB Letter Grade Rating, started 1/1/1903. BBB: “Hilldrup Companies, Inc.” — BBB rating A+, Customer Reviews are not used in the calculation of the BBB Letter Grade Rating, started 1/1/1903. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: website hilldrup.com on both records; BBB: lists hilldrup.com as its own page; BBB: phone (703) 643-4206 on both records; BBB↔BBB: social profile facebook.com/hilldrup on both records; BBB↔BBB: social profile linkedin.com/company-beta on both records; BBB↔BBB: social profile twitter.com/hilldrup on both records; BBB↔BBB: social profile instagram.com/hilldrupdelivers on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Hilldrup Companies, Inc. · BBB profile — Hilldrup Companies, Inc. · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-125294)
FMCSA: ACTIVE; authorized for Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 2 complaints in the last 3 years (0 closed in the last 12 months).
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Hilldrup Companies, Inc.Charlotte, NC · Stafford, VAON RECORDlink strength: strong
- BBB — Hilldrup Companies, Inc.: BBB rating A+ · Customer Reviews are not used in the calculation of the BBB Letter Grade Rating · started 1/1/1903
- BBB — Hilldrup Companies, Inc.: BBB rating A+ · Customer Reviews are not used in the calculation of the BBB Letter Grade Rating · started 1/1/1903
How we linked them: BBB: website hilldrup.com on both records · BBB: lists hilldrup.com as its own page · BBB: phone (703) 643-4206 on both records · BBB↔BBB: social profile facebook.com/hilldrup on both records · BBB↔BBB: social profile linkedin.com/company-beta on both records · BBB↔BBB: social profile twitter.com/hilldrup on both records · BBB↔BBB: social profile instagram.com/hilldrupdelivers on both records
What kind of company is this?
Registered as both. Even with its own trucks, it can legally hand your move to a different company. Confirm in writing who actually performs your move.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 22302).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings are within 1.1 stars of each other across 3 review sources.
- Listed city matches federal recordsThis business advertises as based in Charlotte, but federal and state regulatory records list its physical address in Stafford.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsWebsite says more than two decades of industry experience but BBB business profile shows 123 years (since 1/1/1903). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 500 employees but FMCSA SAFER (drivers) shows 245 drivers (FMCSA), about 2× the verified value.
Other concerns we want to surface
- •36 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •No public street address captured for location verification
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 297
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 245
- Insurance status
- NONE SPECIFIED
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 4 consumer complaints on fileBy year: 2023: 2 · 2025: 1 · 2026: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyWeighing (3)Shipment Documents (2)Pickup and Delivery (2)Loss and Damage (2)Claim Settlement (2)Operating Authority (1)Estimates/Final Charges (1)Hostage Goods (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 1990-04-26 Compliance Review; 1987-01-08 Safety Review
- Physical address
- 4022 RICHMOND HIGHWAY, STAFFORD, VA 22554
- Operating authority dockets
- ActiveMC125294Broker of Property (Except Household Goods)ActiveMC125294Broker of Household GoodsActiveMC125294Motor Carrier of Property (Except Household Goods)ActiveMC125294Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
2 reviews read across Trustpilot- NOTABLEBBB 4.9★ (60 reviews) vs Yelp 2.1★ (16 reviews): a 2.7-star gap between platforms (all platforms, n=76)
- INFOYelp rating 2.1★ from 16 reviews (Yelp, n=16)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Hilldrup? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Hilldrup? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 434 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?