No active federal operating authority
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUSNo active federal operating authority
MC726418 Household Goods — INACTIVE. SAFER operating-authority status: NOT AUTHORIZED.
It cannot legally perform interstate for-hire moves under federal rules.
Source: MOTUS registrations · SAFER snapshot · as of Sep 3, 2026
- PROBLEMWebsite address is not the federal record address
Website: 2605 Gardenia Dr, Austin, TX 78727. FMCSA record: 9120 HAZELHURST DR, AUSTIN, TX 78729.
The office it advertises is not the address it gave the federal government.
Source: company website · SAFER snapshot · as of Sep 3, 2026
- NOTESelf-declared: “best movers”
“available The secret to making your upcoming move easy is to have the best movers by your side. Our professional Austin ”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 2016507 in the last four years (registry data as of 07/31/2026).
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDOwner of record: BEN RAGLAND (GP), RACHEL RAGLAND (GP)
Company official(s) on the FMCSA registration for USDOT 2016507, INFINITY MOVING.
Source: MOTUS · as of Sep 3, 2026
- CHECKS OUTTxDMV: active certificate 006254705
TxDMV lists an active household-goods certificate (checked 08/18/2026).
Source: TxDMV · as of Aug 18, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. Customer reviews on BBB: 5/5 from 31.
Source: BBB profile · as of Sep 3, 2026
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)FMCSA shows authority as "NOT AUTHORIZED." This mover is not currently authorized to operate as a federal carrier.
- Federal interstate household-goods authorityThis carrier is registered with FMCSA as intrastate-only, so federal household-goods authority does not apply to in-state moves. It would need federal authority before performing an interstate move. State licensing governs in-state moves — see the state registry check.
- State household-goods licenceTexas DMV (TxDMV) motor-carrier registry lists an active motor carrier certificate 006254705, valid through Apr 30, 2028 (checked Aug 18, 2026).
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 0.0 stars of each other across 2 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •6 medium-confidence identity matches awaiting review (advisory; does not block publishing)
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - NOT AUTHORIZED
- Carrier operation
What does this mean?
This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized." - Intrastate Only (Non-hazardous materials)
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - No
- Operating status
What does this mean?
This means the company's USDOT registration is active in the FMCSA database. It does NOT mean the company is authorized to operate as a federal interstate mover. See "Authority status" above for that. A carrier can have an ACTIVE USDOT registration but still not be authorized to do interstate moves. - ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 5
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 5
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 9120 HAZELHURST DR, AUSTIN, TX 78729
- Operating authority dockets
- InactiveMC726418Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what Texas DMV (TxDMV) motor-carrier registry shows as of Aug 18, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
What the reviews show
10 reviews read across BBBThe website says 401 reviews on Google. We could read 445 (Yelp 414, BBB 31); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 401 reviews on Google; Google shows no review count at 4.8★, so the number could not be verified (Google, n=0)
- WEAK4 of the 10 dated BBB reviews we read were posted on the same day (2025-09-09) (BBB, n=10)
- BBB · Jesse O. · 2025-09-09 · 5★: “Infinity Garage Door is a dependable company that does it all. Zaleste is fantastic with customer service, and their technicians are experts in opener replacements and garage door maintenance.…” source
- BBB · Cierra M. · 2025-09-09 · 5★: “This company makes garage door care simple. Infinity Garage Door has an outstanding team. Zaleste is excellent on the scheduling side, and their technicians are great with both repair and…” source
- BBB · Edward G. · 2025-09-09 · 5★: “Infinity Garage Door is professional, friendly, and reliable. Zaleste is always great to talk to, and their technicians bring years of experience to opener troubleshooting and repair. Infinity Garage…” source
- BBB · Priscilla Z. · 2025-09-09 · 5★: “Infinity Garage Door is a great company with so much to offer. Zaleste is friendly, professional, and makes scheduling simple, and their technicians are highly experienced with garage door repairs…” source
- INFOThe 10 dated BBB reviews we read span 136 days (2025-07-11 to 2025-11-23); the 5 closest together fall within 2 days (BBB, n=10)
- INFO100% of the reviews we read are 1★ or 5★ (n=10; 10 five-star, 0 one-star) — the usual shape of review distributions, noted for context (all platforms, n=10)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Infinity Moving LLC? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Infinity Moving LLC? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Aug 29, 2026. First published Aug 29, 2026. This report pulls from 527 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?