Isaac's Moving & Storage
FMCSA registrant: SAFE MOVERS INC
USDOT 552840 · FMCSA SAFER · observed
1 consumer complaint filed with FMCSA in the last four years
What we found
Report assembled Oct 19, 2026 · Source observations are dated below- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 1 (registry data as of 09/25/2026). Categories: Operating Authority 1, Insurance 1, Shipment Documents 1, Estimates/Final Charges 1, Weighing 1. Separately, the registry reports a fleet snapshot of 16 trucks, 9 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Source: FMCSA Protect Your Move — complaint history · as of Oct 19, 2026
- CAUTIONWebsite and federal records list different addresses
Website (observed 2026-10-10T22:55:29.170Z): 181 Campanelli Parkway, Stoughton, MA 02072; 4309 G Street, Philadelphia, PA 19124; 7440 Fairbanks North Houston Rd, Houston, TX 77040. FMCSA physical address (observed 2026-10-19T06:34:34.207Z): 285 NEWTONVILLE AVE, NEWTON, MA 02160. FMCSA mailing address: 181 CAMPANELLI PARKWAY, STOUGHTON, MA 02072.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
Source: company website · federal address record · as of Oct 19, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/09/2026 and found no certificate under this name or USDOT 552840.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
- ON RECORDFMCSA investigations on record: 4 — most recent 04/20/2022 (Non-Ratable Review)
04/20/2022 Non-Ratable Review; 09/12/2013 Compliance Review; 01/30/2001 Compliance Review; 05/26/1998 Compliance Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 19, 2026
- ON RECORDNo MA business-entity record was found under this company's names
Massachusetts Secretary of the Commonwealth Corporations Division was searched for Isaac's Moving & Storage without a matching entity. Business registration is not a mover licence. The official register returned no records for the submitted searches for "Isaac's Moving & Storage", "SAFE MOVERS INC", and "ISAACS MOVING AND STORAGE". Searches were also run using name variants without the corporate suffix and/or partial/full-text criteria where supported. A full-text search for "ISAACS" returned an explicit total of 11 records, displayed on one results page with 100 items selected; all 11 names were reviewed and none matched or nearly matched the requested moving-company names. The register's results page did not expose a pagination control beyond th Because no matching entity was returned, there was no official record page from which to copy an entity ID, entity type, status, formation date, registered agent, officers, address, or record-level as-of date. The register was searched by an automated agent; absence from its results is not proof that no entity exists, and a company may be registered under another name or in another state.
Absence in one search is not proof the business is unregistered; it may operate under another legal name or as a sole proprietorship.
Before booking: Ask the company for its legal entity name and state of registration.
Source: Massachusetts Secretary of the Commonwealth Corporations Division · as of Oct 10, 2026
- ON RECORDEvery exposed BBB review and complaint record was read: 5 reviews, 0 public complaints
Reviews 2024-05-02 to 2024-10-02. BBB reports 0 complaints; no public complaint narratives were available to read. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 10, 2026
- CHECKS OUTActive federal household-goods authority (MC-272369)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 19, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. No BBB complaints in the last 3 years. Customer reviews on BBB: 4.2/5 from 5. Source observations: accreditation 2026-10-10T22:56:06.527Z; complaint count 2026-10-10T22:56:06.527Z; rating and review count 2026-10-10T22:56:06.527Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · BBB complaints
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC272369 Motor Carrier of Household Goods — Active.
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 19, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 19, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceWe searched State household-goods mover registry (checked Oct 9, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 19, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record4 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. One cancellation left no filing of the same coverage in effect on the cancellation date (CARGO cancelled 2003-06-28, next filing effective 2003-09-08). For 2 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. For 1 of them, whether coverage continued cannot be judged from the files: FMCSA’s own later record of the same filing is dated after the cancellation (BIPD cancelled 2018-08-30, later record dated 2021-01-16). FMCSA’s files hold 25 filing records for these 21 filings; 3 later records on filings that had already ended and 1 replacement record dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 4 involuntary revocation actions (served 2022-06-20, disposition DISCONTINUED REVOCATION decided 2022-06-23; served 2020-12-21, disposition DISCONTINUED REVOCATION decided 2020-12-23; served 2018-08-03, disposition DISCONTINUED REVOCATION decided 2018-08-06; served 1995-04-14, disposition DISCONTINUED REVOCATION decided 1995-05-24), 2 revocation or suspension orders (INVOLUNTARY REVOCATION, served 2013-11-06, effective 2013-12-09; INVOLUNTARY REVOCATION, served 2003-07-25, effective 2003-06-28), 2 authority actions with a revocation, suspension or out-of-service disposition (REINSTATED served 2004-02-19, disposition REVOKED decided 2013-12-09; GRANTED served 1994-10-12, disposition REVOKED decided 2003-09-16) and 2 reinstatements (served 2014-01-08, 2004-02-19). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Review ratings compared across sourcesGoogle has an unknown number of reviews and BBB has only 5 reviews, too few to compare with Trustpilot's 51; star ratings differ by 0.6 stars.
- Address and operating-location evidenceWebsite and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 19, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 19, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 25
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 28
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2025: 1 · registry data as of Sep 25, 2026 · FMCSA complaint historyOperating Authority (1)Insurance (1)Shipment Documents (1)Estimates/Final Charges (1)Weighing (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2022-04-20 Non-Ratable Review; 2013-09-12 Compliance Review; 2001-01-30 Compliance Review; 1998-05-26 Compliance Review
- Physical address
- 285 NEWTONVILLE AVE, NEWTON, MA 02160
- Operating authority dockets
- ActiveMC272369Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 9, 2026.
State business entity record
Massachusetts Secretary of the Commonwealth Corporations Division · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: The official register returned no records for the submitted searches for "Isaac's Moving & Storage", "SAFE MOVERS INC", and "ISAACS MOVING AND STORAGE". Searches were also run using name variants without the corporate suffix and/or partial/full-text criteria where supported.
- Limitation: A full-text search for "ISAACS" returned an explicit total of 11 records, displayed on one results page with 100 items selected; all 11 names were reviewed and none matched or nearly matched the requested moving-company names. The register's results page did not expose a pagination control beyond th
- Limitation: Because no matching entity was returned, there was no official record page from which to copy an entity ID, entity type, status, formation date, registered agent, officers, address, or record-level as-of date.
- Limitation: The register was searched by an automated agent; absence from its results is not proof that no entity exists, and a company may be registered under another name or in another state.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Oct 10, 2026
Source checked Oct 10, 2026
AccreditedListing matched to this business.
Profile identity checked Oct 10, 2026 · stored evidence
Accreditation checked Oct 10, 2026 · stored evidence
Complaints checked Oct 10, 2026 · stored evidence
Rating and review count checked Oct 10, 2026 · stored evidence
Listing matched to this business.
Source checked Oct 9, 2026 · stored evidence
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Isaac's Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Isaac's Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 13 of 16 applicable sources. Not available when checked: FMCSA insurance filings, Google, Trustpilot.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 552840 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 10, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 19, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 19, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 19, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-19 for USDOT 552840 (MC272369); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-18 (no MOTUS file holds a record for this USDOT): 21 insurance filings from 25 filing records (15 replaced, 4 cancelled, 2 name changed); of the 4 cancelled filings, 2 had a filing of the same coverage in effect on the cancellation date, 1 had none and 1 cannot be judged from these files; 3 later termination records on filings that had already ended, not counted again; 1 replacement record dated the filing's own effective date, not counted as an end; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 8 authority actions, including 4 involuntary revocation actions (4 discontinued); 2 actions with a revocation, suspension or out-of-service disposition; 2 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 2 filing(s) for MC272369; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 19, 2026 | View source |
| State business entity register | Checked — no match in the recorded scopeMassachusetts Secretary of the Commonwealth Corporations Division: searched, no record found. | Oct 10, 2026 | — |
| State mover licence | Checked — no match in the recorded scopeState household-goods mover registry: searched, no record. | Oct 9, 2026 | — |
| Not available when checkedgoogle: listing identity confirmed by website, but this run did not show its review count. | Oct 10, 2026 | View source | |
| Yelp | Checked — no match in the recorded scopeyelp: bounded search found no matching listing; this is not proof none exists. | Oct 10, 2026 | — |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website, address. | Oct 10, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 5/5 reviews, 0/0 public complaints. | Oct 10, 2026 | View source |
| Trustpilot | Not available when checkedtrustpilot: Saved capture of 2026-10-09; this is not a current rating. On 2026-10-10 Trustpilot was not available when checked (Trustpilot was not available when checked). The visible reviews include only a partial selection of user opinions; additional reviews may be available but not shown due to pagination. | Oct 9, 2026 | View source |
| Phone, address and identifier search | Checked — record read7 identifier search(es) without the company name; 56 lead(s), 0 under another name. | Oct 10, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 10, 2026 | — |
| Follow-up on unresolved leads | Checked — record read2 follow-up question(s) researched; 2 remain unresolved or only partly resolved. | Oct 10, 2026 | — |
Ledger evaluated Oct 19, 2026.
Report assembled Oct 19, 2026. First published Sep 3, 2026. This report pulls from 555 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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