Jones Moving & Storage
Legal name: CANDICE JONES
It cannot legally perform interstate household moves under federal rules.
What we found
Checked Sep 3, 2026 · every line links to its source- CRITICALNo active federal operating authority
MC670510 Household Goods — INACTIVE. SAFER operating-authority status: NOT AUTHORIZED.
It advertises interstate / long-distance moves it holds no federal authority to perform.
Source: MOTUS registrations · SAFER snapshot · as of Sep 3, 2026
- NOTEFMCSA's mover registry still shows household-goods authority the live record no longer does
Protect Your Move (registry data as of 07/31/2026): "JONES MOVING (U.S. DOT# 1851763) is authorized by FMCSA to transport Household Goods.". SAFER/MOTUS today: household-goods authority not active (MC670510 Motor Carrier of Household Goods — Inactive).
The live registration is the fresher source; the registry is a periodic snapshot.
Source: FMCSA Protect Your Move · MOTUS · SAFER snapshot · as of Sep 3, 2026
- NOTESelf-declared: “best moving company”
“I will definitely recommend you. Jones Moving & Storage is by far the best moving company I have had the pleasure to wor”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 1851763 in the last four years (registry data as of 07/31/2026).
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDOwner of record: CANDICE JONES (OWNER)
Company official(s) on the FMCSA registration for USDOT 1851763, CANDICE JONES.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Phoenix, AZ: “AZ Jones MovingJones Moving CompanyJones Movers”
BBB: “Jones Moving & Storage” — BBB rating A+, started 1/1/1990. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: website jonesmoverz.com on both records; BBB: address 20813 N 19th Ave Ste 3, Phoenix, AZ 85027-3520 matches 20813 N 19th Ave Suite 3, Phoenix, AZ, 85027; BBB: lists jonesmoverz.com as its own page; BBB: Candice Jones — the same name as CANDICE JONES; BBB: Ms. Candice Jones — the same name as CANDICE JONES; BBB: social handle @jones-moving-602-944-1413-135760729777966 carries the surname of CANDICE JONES; BBB: social handle @jonesmoving carries the surname of CANDICE JONES.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Jones Moving & Storage · as of Sep 3, 2026
- CHECKS OUT
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Jones Moving & Storage / AZ Jones MovingJones Moving CompanyJones MoversPhoenix, AZON RECORDlink strength: strong
- BBB — Jones Moving & Storage: BBB rating A+ · started 1/1/1990
How we linked them: BBB: website jonesmoverz.com on both records · BBB: address 20813 N 19th Ave Ste 3, Phoenix, AZ 85027-3520 matches 20813 N 19th Ave Suite 3, Phoenix, AZ, 85027 · BBB: lists jonesmoverz.com as its own page · BBB: Candice Jones — the same name as CANDICE JONES · BBB: Ms. Candice Jones — the same name as CANDICE JONES · BBB: social handle @jones-moving-602-944-1413-135760729777966 carries the surname of CANDICE JONES · BBB: social handle @jonesmoving carries the surname of CANDICE JONES
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Sep 2, 2026CRITICALMC670510 Motor Carrier of Household Goods: Active → Inactive.
- Sep 2, 2026CRITICALHousehold-goods operating authority is no longer active. (true → false)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)FMCSA shows authority as "NOT AUTHORIZED." This mover is not currently authorized to operate as a federal carrier.
- Authorized to move household goodsFMCSA does not show household goods authority for this carrier. An interstate home move with this carrier would fall outside its federal authority.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 0.7 stars of each other across 2 review sources.
- Listed city matches federal recordsThis business advertises as based in Phoenix, but federal and state regulatory records list its physical address in Scottsdale / Glendale.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified records2 trucks on website matches 3 power units (FMCSA) from FMCSA SAFER (power units).
Other concerns we want to surface
- •13 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - NOT AUTHORIZED
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - No
- Operating status
What does this mean?
This means the company's USDOT registration is active in the FMCSA database. It does NOT mean the company is authorized to operate as a federal interstate mover. See "Authority status" above for that. A carrier can have an ACTIVE USDOT registration but still not be authorized to do interstate moves. - ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 2
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 6857 E BEVERLY LN, SCOTTSDALE, AZ 85254
- Operating authority dockets
- InactiveMC670510Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
What the reviews show
10 reviews read across BBBThe website says 4.9★ from 208 reviews on Google. We could read 55 (Yelp 5, BBB 50); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 4.9★ from 208 reviews on Google; Google could not be read (Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
- INFOThe 10 dated BBB reviews we read span 314 days (2025-03-17 to 2026-01-24); the 5 closest together fall within 58 days (BBB, n=10)
- INFO100% of the reviews we read are 1★ or 5★ (n=10; 10 five-star, 0 one-star) — the usual shape of review distributions, noted for context (all platforms, n=10)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Jones Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Jones Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 275 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?