Joyce Van Lines
FMCSA registrant: JOYCE VAN LINES INC
USDOT 247771 · FMCSA SAFER · observed
1 consumer complaint filed with FMCSA in the last four years
What we found
Report assembled Sep 23, 2026 · Source observations are dated below- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 (registry data as of 08/28/2026). Categories: Loss and Damage 1. Separately, the registry reports a fleet snapshot of 51 trucks, 36 tractors, 88 trailers; this does not measure moves completed during the complaint period.
Source: FMCSA Protect Your Move — complaint history · as of Sep 23, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 05/28/2010 (Non-Ratable Review)
05/28/2010 Non-Ratable Review; 03/13/2009 Non-Ratable Review; 02/21/1997 Compliance Review; 05/10/1993 Compliance Review; 09/29/1987 Safety Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 23, 2026
- CHECKS OUTActive federal household-goods authority (MC-169755)
FMCSA: ACTIVE; authorized for Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · Captured FMCSA record · as of Sep 23, 2026
- CHECKS OUTBBB rating A+ — not accredited
BBB grades this business A+. The Indianapolis BBB customer-reviews page reports 0 customer reviews. Its complaints page states “This business has 0 complaints” without a stated reporting period in that section. No three-year or twelve-month complaint total is inferred from that unperiodized statement. Source observations: accreditation 2026-09-23T00:51:16.625Z; complaint count 2026-09-23T00:54:49.992Z; rating and review count 2026-09-23T00:54:47.799Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile
What kind of company is this?
The captured federal record lists broker and carrier roles. Registration alone does not establish current authority. Confirm in writing which company will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier and broker. Observed Sep 23, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Sep 23, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- Federal broker authorityThe captured record reports active broker authority: arranging transportation, not hauling goods as the carrier. Observed Sep 23, 2026.
- State household-goods licenceWe could not complete the IN DOR registry lookup (checked Sep 23, 2026). This is a gap in our check, not a finding about the company.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Sep 23, 2026; confirm current coverage before booking.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrier and brokerObserved Sep 23, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Sep 23, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 87
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 53
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2023: 1 · registry data as of Aug 28, 2026 · FMCSA complaint historyLoss and Damage (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2010-05-28 Non-Ratable Review; 2009-03-13 Non-Ratable Review; 1997-02-21 Compliance Review; 1993-05-10 Compliance Review; 1987-09-29 Safety Review
- Physical address
- 2525 N SHADELAND AVE UNIT 50 STE A-3, INDIANAPOLIS, IN 46219
- Operating authority dockets
- ActiveMC169755Broker of Property (Except Household Goods)ActiveMC169755Broker of Household GoodsActiveMC169755Motor Carrier of Property (Except Household Goods)ActiveMC169755Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. We tried to read IN DOR registry on Sep 23, 2026.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Source checked Sep 23, 2026
Source checked Sep 23, 2026
Not accreditedListing matched to this business.
Profile identity checked Sep 23, 2026 · stored evidence
Accreditation checked Sep 23, 2026 · stored evidence
Complaints checked Sep 23, 2026 · stored evidence
Rating and review count checked Sep 23, 2026 · stored evidence
Covers the company across locations.
Listing matched to this business.
Profile identity checked Sep 23, 2026 · stored evidence
Rating and review count checked Sep 23, 2026 · stored evidence
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Joyce Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Joyce Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Report assembled Sep 23, 2026. First published Sep 23, 2026. This report pulls from 505 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?