JustPro Moving
FMCSA registrant: JUSTPRO MOVING LLC
USDOT 3925031 · FMCSA SAFER · observed
11 consumer complaints filed with FMCSA in the last four years — 2 for holding goods hostage
What we found
Report assembled Oct 13, 2026 · Source observations are dated below- SERIOUS11 consumer complaints filed with FMCSA in the last four years — 2 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 3 · 2024: 2 · 2025: 3 · 2026: 3 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 7, Loss and Damage 6, Deceptive Business Practices 6, Shipment Documents 4, Weighing 3. Separately, the registry reports a fleet snapshot of 3 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 13, 2026
- PROBLEMDriver out-of-service rate 19% vs 6.67% national average
4 of 21 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/11/2026).
Source: SAFER snapshot · as of Oct 13, 2026
- PROBLEM6 of the 10 dated BBB reviews we read fall within 30 days (2024-11-11 to 2024-12-09); BBB shows 13 reviews in total over at least 22 months, which spread evenly would be about 0.6 per 30 days
We read 11 reviews across BBB and Trustpilot; one signal stands out — 6 of the 10 dated BBB reviews we read fall within 30 days (2024-11-11 to 2024-12-09); BBB shows 13 reviews in total over at least 22 months, which spread evenly would be about 0.6 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud. Separately, 1 note on the company's review claims vs its record is listed below.
Source: BBB review — Jeanne R. · BBB review — Eric S · BBB review — Leah D · BBB listing · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
Google 4.9★ (533 reviews) vs Yelp 2.9★ (26 reviews): a 2.0-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 09/02/2026 and found no certificate under this name or USDOT 3925031.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
- ON RECORDFMCSA investigation on record: 1 — most recent 02/21/2025 (Non-Ratable Review)
02/21/2025 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 13, 2026
- CHECKS OUTActive federal household-goods authority (MC-1453012)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 13, 2026
- CHECKS OUTBBB rating A+ (accredited) — Nashville profile
BBB complaints: 7 complaints in the last 3 years (1 closed in the last 12 months); types: Service or Repair Issues 4, Delivery Issues 2, Billing Issues 1; status: 6 answered, 1 resolved.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited) — Nolensville profile
BBB profile on file.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 3, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC1453012 Motor Carrier of Household Goods — Active.
- Sep 15, 2026MEDIUM1 new consumer complaint filed with FMCSA (10 → 11 in the last four years).
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 13, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 13, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceWe searched State household-goods mover registry (checked Sep 2, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($1,000,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 13, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record4 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. In each case FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA also records 1 filing scheduled to be cancelled (BIPD, 2026-12-13), after the 2026-10-12 date of its current files; it is not counted as cancelled, and whether coverage continues after that date cannot be judged yet. FMCSA’s files hold 10 filing records for these 8 filings; 2 later records on filings that had already ended are listed but not counted. FMCSA’s authority history also records 6 involuntary revocation actions (served 2026-03-23, disposition DISCONTINUED REVOCATION decided 2026-04-16; served 2025-09-11, disposition DISCONTINUED REVOCATION decided 2025-09-22; served 2025-03-21, disposition DISCONTINUED REVOCATION decided 2025-04-16; served 2024-10-01, disposition DISCONTINUED REVOCATION decided 2024-10-10; served 2024-04-10, disposition DISCONTINUED REVOCATION decided 2024-04-19; served 2023-10-02, disposition DISCONTINUED REVOCATION decided 2023-10-20) and 1 revocation or suspension order (Operating Authority Involuntary Suspension Notice, served 2026-09-09, effective 2026-10-09).
- Review ratings compared across sourcesTrustpilot has only 1 review, too few to compare with Google's 533; star ratings differ by 2.0 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 13, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 13, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 7
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 11 consumer complaints on fileBy year: 2023: 3 · 2024: 2 · 2025: 3 · 2026: 3 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (7)Loss and Damage (6)Deceptive Business Practices (6)Shipment Documents (4)Weighing (3)Pickup and Delivery (3)Claim Settlement (3)Hostage Goods (2)Operating Authority (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2025-02-21 Non-Ratable Review
- Physical address
- 972 CARRAWAY LANE, SPRING HILL, TN 37174
- Operating authority dockets
- ActiveMC1453012Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Sep 2, 2026.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
AccreditedListing matched to this business.
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with JustPro Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at JustPro Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 3925031 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read5 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 13, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 13, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 13, 2026 | View source |
| FMCSA insurance filings | Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-13 for USDOT 3925031 (MC1453012); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-12: 8 insurance filings from 10 filing records (3 replaced, 4 cancelled, 1 scheduled to be cancelled); of the 4 cancelled filings, 4 had a filing of the same coverage in effect on the cancellation date; 2 later termination records on filings that had already ended, not counted again; 2 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 7 authority actions, including 6 involuntary revocation actions (6 discontinued); 1 revocation or suspension order. | Oct 13, 2026 | View source |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-09-02, more than 30 days ago; a fresh read is required before this lane counts as covered. | Sep 2, 2026 | — |
| State mover licence | Last checked more than 30 days agoState household-goods mover registry: last checked on 2026-09-02, more than 30 days ago; a fresh check is required before this lane counts as covered. | Sep 2, 2026 | — |
| Checked — record readgoogle: listing identity confirmed by phone, website. | Sep 3, 2026 | View source | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Sep 3, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 13, 2026.
Report assembled Oct 13, 2026. First published Sep 3, 2026. This report pulls from 433 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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