JustPro Moving
Legal name: JustPro Moving, LLC
10 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS10 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 3 · 2024: 2 · 2025: 3 · 2026: 2 (registry data as of 07/31/2026). Categories: Estimates/Final Charges 7, Loss and Damage 6, Deceptive Business Practices 6, Shipment Documents 4, Weighing 3. Fleet on the registry: 3 trucks — 3.3 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMDriver out-of-service rate 15% vs 6.67% national average
3 of 20 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM6 of the 10 dated BBB reviews we read fall within 30 days (2024-11-11 to 2024-12-09); BBB shows 13 reviews in total over at least 22 months, which spread evenly would be about 0.6 per 30 days
We read 11 reviews across BBB and Trustpilot; one signal stands out — 6 of the 10 dated BBB reviews we read fall within 30 days (2024-11-11 to 2024-12-09); BBB shows 13 reviews in total over at least 22 months, which spread evenly would be about 0.6 per 30 days. Read the cited reviews yourself. Separately, 1 note on the company's review claims vs its record is listed below.
Source: BBB review — Jeanne R. · BBB review — Eric S · BBB review — Leah D · BBB listing · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
Google 4.9★ (533 reviews) vs Yelp 2.9★ (26 reviews): a 2.0-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 09/02/2026 and found no certificate under this name or USDOT 3925031.
It may operate under another legal name — or it may be unlicensed in-state. Ask for the certificate number.
- NOTESelf-declared: “top rated”, “best moving company”, “most reliable”, “best movers”
“orth Carolina Pricing About Us (615) 349-8584 Get a Quote Get a Quote Top Rated Moving Company In Nashville, Tennessee Y”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDFMCSA investigation on record: 1 — most recent 02/21/2025 (Non-Ratable Review)
02/21/2025 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: MIKHAIL ROZHKOV (OWNER)
Company official(s) on the FMCSA registration for USDOT 3925031, JUSTPRO MOVING LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Nashville, TN and Nolensville, TN: “JustPro Moving”
BBB: “JustPro Moving” — BBB rating A+, started 1/15/2022. BBB: “JustPro Moving” — BBB rating A+, started 1/15/2022. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (615) 349-8584 on both records; BBB: phone (617) 681-8181 on both records; BBB: website justpromoving.com on both records; BBB: lists justpromoving.com as its own page; BBB↔BBB: social profile facebook.com/justpromoving on both records; BBB↔BBB: social profile instagram.com/justpromoving on both records; BBB: Mikhail Rozhkov — the same name as MIKHAIL ROZHKOV.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — JustPro Moving · BBB profile — JustPro Moving · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1453012)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited) — Nashville profile
BBB complaints: 7 complaints in the last 3 years (1 closed in the last 12 months); types: Service or Repair Issues 4, Delivery Issues 2, Billing Issues 1; status: 6 answered, 1 resolved.
Source: BBB profile · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited) — Nolensville profile
BBB profile on file.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- JustPro MovingNashville, TN · Nolensville, TNON RECORDlink strength: strong
- BBB — JustPro Moving: BBB rating A+ · started 1/15/2022
- BBB — JustPro Moving: BBB rating A+ · started 1/15/2022
How we linked them: BBB: phone (615) 349-8584 on both records · BBB: phone (617) 681-8181 on both records · BBB: website justpromoving.com on both records · BBB: lists justpromoving.com as its own page · BBB↔BBB: social profile facebook.com/justpromoving on both records · BBB↔BBB: social profile instagram.com/justpromoving on both records · BBB: Mikhail Rozhkov — the same name as MIKHAIL ROZHKOV
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Household Goods).
- Aug 20, 2026INFOFederal record address changed to 972 CARRAWAY LANE, SPRING HILL, TN 37174. (419 ALLIED DR, NASHVILLE, TN, 37211 → 972 CARRAWAY LANE, SPRING HILL, TN 37174)
- Aug 20, 2026INFOFleet on record now 3 power unit(s), 7 driver(s). (0 units / 7 drivers → 3 units / 7 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3925031).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe searched State household-goods mover registry (checked Sep 2, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 2.0 stars of each other across 4 review sources.
- Listed city matches federal recordsThis business advertises as based in Nashville, but federal and state regulatory records list its physical address in Spring Hill.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says Trucks **10** but FMCSA SAFER (power units) shows 3 power units (FMCSA), about 3.3× the verified value.
- Claimed employee count matches verified recordsWebsite says Employees **20** but FMCSA SAFER (drivers) shows 7 drivers (FMCSA), about 2.9× the verified value.
- Claimed reviews matches verified recordsWebsite says 111 Yelp reviews but BBB + Yelp + Google + Trustpilot shows 573 reviews read across Google 533, Yelp 26, BBB 13, Trustpilot 1. The claim is materially lower than verified.
Other concerns we want to surface
- •11 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •No public street address captured for location verification
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 7
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance cancellation check required
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 10 consumer complaints on fileBy year: 2023: 3 · 2024: 2 · 2025: 3 · 2026: 2 · registry data as of Jul 31, 2026 · FMCSA complaint historyEstimates/Final Charges (7)Loss and Damage (6)Deceptive Business Practices (6)Shipment Documents (4)Weighing (3)Pickup and Delivery (3)Claim Settlement (3)Operating Authority (1)Hostage Goods (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2025-02-21 Non-Ratable Review
- Physical address
- 972 CARRAWAY LANE, SPRING HILL, TN 37174
- Operating authority dockets
- ActiveMC1453012Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Sep 2, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
11 reviews read across BBB, Trustpilot- NOTABLEGoogle 4.9★ (533 reviews) vs Yelp 2.9★ (26 reviews): a 2.0-star gap between platforms (all platforms, n=559)
- NOTABLE6 of the 10 dated BBB reviews we read fall within 30 days (2024-11-11 to 2024-12-09); BBB shows 13 reviews in total over at least 22 months, which spread evenly would be about 0.6 per 30 days (BBB, n=10)
- BBB · Jeanne R. · 2024-11-11 · 5★: “[REMOVED]and [REMOVED] from the TN crew came and packed up a dining room set to be delivered to my nephew. They were courteous and worked hard to pack everything up with care. They were knowledgeable…” source
- BBB · Eric S · 2024-11-17 · 5★: “[REMOVED]and [REMOVED]were fast and efficient. Couldn’t ask for better for a better crew to move my things. JustPro Moving Date: 01/12/2026 Thank you for your review! We’re glad to hear that…” source
- BBB · Leah D · 2024-12-03 · 5★: “[REMOVED]and justPro moving, Andrew and Mike helped today. They were great. Communicated effectively and went above and beyond. Highly recommend.” source
- BBB · Sharon H · 2024-12-04 · 5★: “[REMOVED]and [REMOVED], the Nashville team, and their helper [REMOVED] did a wonderful job. Their job was to unpack things from a rental truck, move the things to a semi-truck, pack up things from…” source
- INFO7 complaints closed with BBB in the last 3 years, 1 in the last 12 months (BBB shows 13 customer reviews; FMCSA record: 3 trucks) (BBB, n=7)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with JustPro Moving? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at JustPro Moving? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 451 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?