Ratings disagree sharply between platforms
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEMRatings disagree sharply between platforms
BBB 5.0★ (18 reviews) vs Yelp 2.3★ (89 reviews): a 2.7-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEM
- NOTESelf-declared: “best moving company”, “most trusted”
“two of them as well as lifetime for anyone looking to move. DS Plyler Best moving company in the entire free world. High”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 2553264 in the last four years (registry data as of 07/31/2026).
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDFMCSA investigation on record: 1 — most recent 11/14/2016 (Compliance Review)
11/14/2016 Compliance Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: BOB WATSON (MANAGER)
Company official(s) on the FMCSA registration for USDOT 2553264, WATSON MOVING & STORAGE LLC.
Source: MOTUS · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-889843)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB grades this business A+. BBB complaints: 3 complaints in the last 3 years (0 closed in the last 12 months); types: Service or Repair Issues 2, Product Issues 1; status: 2 answered, 1 resolved. Customer reviews on BBB: 5/5 from 18.
Source: BBB profile · BBB complaints · as of Sep 3, 2026
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2553264).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings are within 0.8 stars of each other across 3 review sources.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •7 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Address/location signal needs human review
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 7
- Insurance status
- Active
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Jul 31, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2016-11-14 Compliance Review
- Physical address
- 2440 WEST LINCOLN STREET #145, PHOENIX, AZ 85009
- Operating authority dockets
- ActiveMC889843Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
16 reviews read across BBB, TrustpilotThe website says 4.9★ from 414 reviews on Google. We could read 114 (Yelp 89, BBB 18, Trustpilot 7); Google could not be counted, so this is not the company’s total.
- NOTABLEBBB 5.0★ (18 reviews) vs Yelp 2.3★ (89 reviews): a 2.7-star gap between platforms (all platforms, n=107)
- WEAKThe website claims 4.9★ from 414 reviews on Google; Google shows no review count at 4.6★, so the number could not be verified (Google, n=0)
- INFOThe 10 dated BBB reviews we read span 232 days (2026-01-07 to 2026-08-26); the 5 closest together fall within 54 days (BBB, n=10)
- INFOThe 6 dated Trustpilot reviews we read span 3097 days (2017-12-02 to 2026-05-25); the 5 closest together fall within 2680 days (Trustpilot, n=6)
- INFO94% of the reviews we read are 1★ or 5★ (n=16; 14 five-star, 1 one-star) — the usual shape of review distributions, noted for context (all platforms, n=16)
- INFOYelp rating 2.3★ from 89 reviews (Yelp, n=89)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Lifetime Moving & Storage? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Lifetime Moving & Storage? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 316 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?