Lighthouse Movers, Inc.
Legal name: Lighthouse Movers Inc
Driver out-of-service rate 66.7% vs 6.67% national average
What we found
Checked Sep 3, 2026 · every line links to its source- PROBLEMDriver out-of-service rate 66.7% vs 6.67% national average
2 of 3 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM1 consumer complaint filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 (registry data as of 07/31/2026). Categories: Loss and Damage 1, Claim Settlement 1. Fleet on the registry: 2 trucks — 0.5 complaints per truck.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- NOTESelf-declared: “top rated”
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02/20/2025 Non-Ratable Review; 02/18/2025 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: DOUG SHEFFIELD (OWNER), TONI ANDERSON (CO-OWNER)
Company official(s) on the FMCSA registration for USDOT 2845173, LIGHTHOUSE MOVERS INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Jacksonville, FL: “Lighthouse Movers, Inc.”
BBB: “Lighthouse Movers, Inc.” — 1 BBB alert(s), The business's BBB file information is being reviewed and/or updated, failure to disclose known damages, started 1/29/2016. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (904) 217-1000 on both records; BBB: phone (904) 377-5006 on both records; BBB: website lighthousemovers.com on both records; BBB: address 1721 Franklin St, Jacksonville, FL 32206-4820 matches 1721 Franklin Street, Jacksonville, FL, 32206; BBB: address 1721 Franklin St, Jacksonville, FL 32206-4820 matches 1721 Franklin Street, Jacksonville, FL 32206; BBB: address 1721 Franklin St, Jacksonville, FL 32206-4820 matches 1721 FRANKLIN STREET, JACKSONVILLE, FL 32206; BBB: lists lighthousemovers.com as its own page.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Lighthouse Movers, Inc. · as of Sep 3, 2026
- ON RECORDBBB rating NR (accredited)
BBB grades this business NR. BBB complaints: 5 complaints in the last 3 years (1 closed in the last 12 months); types: Service or Repair Issues 4, Delivery Issues 1; status: 3 answered, 2 resolved. Customer reviews on BBB: 1.25/5 from 4. 1 alert(s)
Source: BBB profile · BBB complaints · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-953746)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited) — Ocala profile
BBB profile on file.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Lighthouse Movers, Inc.Jacksonville, FLADVERSE RECORDlink strength: strong
- BBB — Lighthouse Movers, Inc.: 1 BBB alert(s) · The business's BBB file information is being reviewed and/or updated · failure to disclose known damages · started 1/29/2016
How we linked them: BBB: phone (904) 217-1000 on both records · BBB: phone (904) 377-5006 on both records · BBB: website lighthousemovers.com on both records · BBB: address 1721 Franklin St, Jacksonville, FL 32206-4820 matches 1721 Franklin Street, Jacksonville, FL, 32206 · BBB: address 1721 Franklin St, Jacksonville, FL 32206-4820 matches 1721 Franklin Street, Jacksonville, FL 32206 · BBB: address 1721 Franklin St, Jacksonville, FL 32206-4820 matches 1721 FRANKLIN STREET, JACKSONVILLE, FL 32206 · BBB: lists lighthousemovers.com as its own page
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 2845173).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings vary by 3.0 stars across Google, Yelp, BBB. Read the actual reviews before deciding.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 2 power units (FMCSA), about 7.5× the verified value.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 4 drivers (FMCSA), about 13× the verified value.
Other concerns we want to surface
- •2 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •Low BBB customer review rating (1.25/5)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 2
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 4
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 1 consumer complaint on fileBy year: 2023: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyLoss and Damage (1)Claim Settlement (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2025-02-20 Non-Ratable Review; 2025-02-18 Non-Ratable Review
- Physical address
- 1721 FRANKLIN STREET, JACKSONVILLE, FL 32206
- Operating authority dockets
- ActiveMC953746Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
4 reviews read across BBB- WEAKGoogle 4.3★ (review count not shown) vs BBB 1.3★ (4 reviews): a 3.1-star gap between platforms — Google and BBB rest on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=4)
- INFO5 complaints closed with BBB in the last 3 years, 1 in the last 12 months (BBB shows 4 customer reviews; FMCSA record: 2 trucks) (BBB, n=5)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Lighthouse Movers, Inc.? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Lighthouse Movers, Inc.? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 256 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?