Mayzlin Relocation
Legal name: Mayzlin Relocation, LLC
93 consumer complaints filed with FMCSA in the last four years — 21 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS93 consumer complaints filed with FMCSA in the last four years — 21 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 6 · 2024: 23 · 2025: 17 · 2026: 47 (registry data as of 07/31/2026). Categories: Pickup and Delivery 50, Estimates/Final Charges 31, Deceptive Business Practices 31, Hostage Goods 21, Claim Settlement 18. Fleet on the registry: 37 trucks — 2.5 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
BBB 4.6★ (657 reviews) vs Trustpilot 1.5★ (31 reviews): a 3.1-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEM177 complaints closed with BBB in the last 3 years, 76 in the last 12 months (BBB shows 657 customer reviews; FMCSA record: 37 trucks)
BBB complaint volume relative to the size of the business.
Source: BBB listing · as of Sep 3, 2026
- PROBLEM
- PROBLEMTrustpilot: 1.5★ from 31 reviews
Trustpilot rating 1.5/5.
Source: Trustpilot listing · as of Sep 3, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 09/03/2026 and found no certificate under this name or USDOT 3182355.
It may operate under another legal name — or it may be unlicensed in-state. Ask for the certificate number.
- NOTESelf-declared: “best movers”
“istance of the move,they may charge from $600 to $10,000 or more. The best movers will provide you with a free estimate ”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 04/17/2024 (Non-Ratable Review)
04/17/2024 Non-Ratable Review; 04/16/2024 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: SEMEN MAYZLIN (OWNER)
Company official(s) on the FMCSA registration for USDOT 3182355, MAYZLIN RELOCATION LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Charlotte, NC: “Long Distance & Out of State Movers Mayzlin Relocation” / “Mayzlin Relocation” / “LLC”
BBB: “Long Distance & Out of State Movers Mayzlin Relocation” — BBB rating B, 177 complaint(s) filed against business, started 2/10/2016. BBB: “Long Distance & Out of State Movers Mayzlin Relocation”. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (980) 217-3011 on both records; BBB: phone (954) 616-5355 on both records; BBB: website mayzlinrelocation.com on both records; BBB: address 6000 Fairview Rd STE 1200, Charlotte, NC 28210-2252 matches 6000 Fairview Rd Suite 1200, Charlotte, NC 28210; BBB: address 6000 Fairview Rd STE 1200, Charlotte, NC 28210-2252 matches 6000 FAIRVIEW ROAD SUITE 1200, CHARLOTTE, NC 28210; BBB: lists mayzlinrelocation.com as its own page; BBB: Mr. Semen Mayzlin — the same name as SEMEN MAYZLIN.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Long Distance & Out of State Movers Mayzlin Relocation · BBB profile — Long Distance & Out of State Movers Mayzlin Relocation · as of Sep 3, 2026
- ON RECORDBBB rating B (accredited) — Charlotte profile
BBB complaints: 177 complaints in the last 3 years (76 closed in the last 12 months); types: Service or Repair Issues 70, Delivery Issues 62, Order Issues 14, Customer Service Issues 11, Product Issues 9, Sales and Advertising Issues 8, Billing Issues 3; status: 159 answered, 18 resolved.
Source: BBB profile · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-127375)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Long Distance & Out of State Movers Mayzlin Relocation / Mayzlin Relocation / LLCCharlotte, NCON RECORDlink strength: strong
- BBB — Long Distance & Out of State Movers Mayzlin Relocation: BBB rating B · 177 complaint(s) filed against business · started 2/10/2016
- BBB — Long Distance & Out of State Movers Mayzlin Relocation
How we linked them: BBB: phone (980) 217-3011 on both records · BBB: phone (954) 616-5355 on both records · BBB: website mayzlinrelocation.com on both records · BBB: address 6000 Fairview Rd STE 1200, Charlotte, NC 28210-2252 matches 6000 Fairview Rd Suite 1200, Charlotte, NC 28210 · BBB: address 6000 Fairview Rd STE 1200, Charlotte, NC 28210-2252 matches 6000 FAIRVIEW ROAD SUITE 1200, CHARLOTTE, NC 28210 · BBB: lists mayzlinrelocation.com as its own page · BBB: Mr. Semen Mayzlin — the same name as SEMEN MAYZLIN
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods).
- Aug 20, 2026INFOFederal record address changed to 6000 FAIRVIEW ROAD SUITE 1200, CHARLOTTE, NC 28210. (6000 FAIRVIEW ROAD SUITE 1200, CHARLOTTE, NC, 28210 → 6000 FAIRVIEW ROAD SUITE 1200, CHARLOTTE, NC 28210)
- Aug 20, 2026INFOFleet on record now 37 power unit(s), 36 driver(s). (0 units / 36 drivers → 37 units / 36 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3182355).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe searched State household-goods mover registry (checked Sep 3, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings vary by 3.0 stars across BBB, Trustpilot. Read the actual reviews before deciding.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsWebsite says 18 years in business but BBB business profile shows 10 years (since 2/10/2016), about 1.8× the verified value.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 37 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 36 drivers (FMCSA), about 1.4× the verified value.
Other concerns we want to surface
- •21 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 37
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 36
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance details available
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 93 consumer complaints on fileBy year: 2023: 6 · 2024: 23 · 2025: 17 · 2026: 47 · registry data as of Jul 31, 2026 · FMCSA complaint historyPickup and Delivery (50)Estimates/Final Charges (31)Deceptive Business Practices (31)Hostage Goods (21)Claim Settlement (18)Shipment Documents (17)Loss and Damage (17)Weighing (9)Operating Authority (3)Insurance (1)Other Commercial Complaints (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2024-04-17 Non-Ratable Review; 2024-04-16 Non-Ratable Review
- Physical address
- 6000 FAIRVIEW ROAD SUITE 1200, CHARLOTTE, NC 28210
- Operating authority dockets
- ActiveMC127375Motor Carrier of Property (Except Household Goods)ActiveMC127375Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Sep 3, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
30 reviews read across BBB, TrustpilotThe website says 740 reviews on Google. We could read 906 (Yelp 218, BBB 657, Trustpilot 31); Google could not be counted, so this is not the company’s total.
- NOTABLEBBB 4.6★ (657 reviews) vs Trustpilot 1.5★ (31 reviews): a 3.1-star gap between platforms (all platforms, n=688)
- NOTABLE177 complaints closed with BBB in the last 3 years, 76 in the last 12 months (BBB shows 657 customer reviews; FMCSA record: 37 trucks) (BBB, n=177)
- WEAKThe website claims 740 reviews on Google; Google could not be read (Google Maps answered with a list of businesses rather than this one. Google ratings are read through Google’s licensed Places API, which is not yet connected.), so we could not verify the claim (Google, n=0)
- WEAK1 pair of reviews under different names across BBB and Trustpilot share near-identical wording (5-word phrase overlap 69%); both texts of each pair are cited (all platforms, n=1)
- BBB · Karl S · 2026-07-16 · 1★: “?????I would strongly discourage anyone from using MAYZLIN [REMOVED]Our cross-country move from the [REMOVED]to the [REMOVED]was an absolute nightmare. What was supposed to be a standard 3week move…” source
- Trustpilot · Kyler · 2026-07-17 · 1★: “⭐☆☆☆☆ I would strongly discourage anyone from using MAYZLIN Moving Company. Our cross-country move from the West Coast to the East Coast was an absolute nightmare. What was supposed to be a standard…” source
- INFOThe 10 dated BBB reviews we read span 45 days (2026-06-30 to 2026-08-13); the 5 closest together fall within 10 days (BBB, n=10)
- INFOThe 20 dated Trustpilot reviews we read span 107 days (2026-05-05 to 2026-08-19); the 5 closest together fall within 14 days (Trustpilot, n=20)
- INFO100% of the reviews we read are 1★ or 5★ (n=30; 0 five-star, 30 one-star) — the usual shape of review distributions, noted for context (all platforms, n=30)
- INFOYelp rating 1.8★ from 218 reviews (Yelp, n=218)
- INFOTrustpilot rating 1.5★ from 31 reviews (Trustpilot, n=31)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Mayzlin Relocation? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Mayzlin Relocation? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 1076 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?