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serious concern
Full source note: Related-entity links check
Related-entity links check: serious concern
Mayflower
FMCSA registrant: MAYFLOWER TRANSIT LLC
USDOT 125563 · FMCSA SAFER · observed
Indianapolis, INUSDOT 125563MC 2934(877) 720-4066
NMB Verification
Serious problems on the record
54 consumer complaints filed with FMCSA in the last four years — 6 for holding goods hostage
2 problems · 1 concern to verify · report assembled Oct 17, 2026
What we found
Report assembled Oct 17, 2026 · Source observations are dated below- SERIOUS54 consumer complaints filed with FMCSA in the last four years — 6 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 9 · 2024: 6 · 2025: 13 · 2026: 26 (registry data as of 09/25/2026). Categories: Loss and Damage 27, Claim Settlement 20, Pickup and Delivery 19, Shipment Documents 10, Deceptive Business Practices 8. Separately, the registry reports a fleet snapshot of 272 trucks, 497 tractors, 835 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 17, 2026
- PROBLEMTrustpilot: 2.2★ from 21 reviews
Trustpilot rating 2.2/5.
Source: Trustpilot listing · as of Sep 3, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 09/02/2026 and found no certificate under this name or USDOT 125563.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
- ON RECORDThe five most recent FMCSA investigations on record — most recent 11/09/2022 (Compliance Review)
11/09/2022 Compliance Review; 01/11/2018 Compliance Review; 01/29/2016 Non-Ratable Review; 01/29/2016 Non-Ratable Review; 07/27/2012 Onsite Comprehensive Investigation. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 17, 2026
- CHECKS OUTActive federal household-goods authority (FF-7137, MC-2934)
FMCSA: ACTIVE; authorized for Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods); Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; Broker of Household Goods; Broker of Property (Except Household Goods); insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 17, 2026
- CHECKS OUTBBB rating A+ (not accredited)
BBB profile on file.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 5, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 14, 2026INFONew Entrant Program status: CURRENTLY IN NEW ENTRANT PROGRAM. (NEVER IN NEW ENTRANT PROGRAM → CURRENTLY IN NEW ENTRANT PROGRAM)
- Oct 9, 2026INFOFederal record address changed to 1245 JJ KELLEY MEMORIAL DRIVE STE. 200, ST. LOUIS, MO 63131. (1 PREMIER DRIVE, FENTON, MO 63026 → 1245 JJ KELLEY MEMORIAL DRIVE STE. 200, ST. LOUIS, MO 63131)
- Oct 9, 2026MEDIUM1 new consumer complaint filed with FMCSA (53 → 54 in the last four years).
- Oct 4, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods). (AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods); Freight Forwarder of Household Goods, Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods) → AUTHORIZED FOR: Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods)
- Oct 3, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Freight Forwarder of Property (Except Household Goods); Freight Forwarder of Household Goods, Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods)). (AUTHORIZED FOR: Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods → AUTHORIZED FOR: Freight Forwarder of Property (Except Household Goods); Freight Forwarder of Household Goods, Motor Carrier of Household Goods; Broker of Property (Except Household Goods); Broker of Household Goods; Motor Carrier of Property (Except Household Goods))
- Oct 1, 2026MEDIUMNew operating authority on record: FF7137 Freight Forwarder of Household Goods — Active.
What kind of company is this?
Broker + Carrier
The captured federal record lists broker and carrier roles. Registration alone does not establish current authority. Confirm in writing which company will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
29+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
769 trucks on file
Fleet size reported in federal filings.
What we checked
4 passed2 caution
- Federal operating authority (FMCSA)Active federal authority: carrier and broker and freight forwarder. Observed Oct 17, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 17, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- Federal broker authorityThe captured record reports active broker authority: arranging transportation, not hauling goods as the carrier. Observed Oct 17, 2026.
- State household-goods licenceWe searched State household-goods mover registry (checked Sep 2, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($1,000,000) met or exceeded the recorded requirement ($1,000,000). Cargo coverage is a separate question. As observed Oct 17, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filing on record1 cancelled or revoked insurance filing on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 24 filing records for these 23 filings; 1 later record on filings that had already ended is listed but not counted. FMCSA’s authority history also records 7 involuntary revocation actions (served 2021-04-29, disposition DISCONTINUED REVOCATION decided 2021-06-08; served 2021-04-29, disposition DISCONTINUED REVOCATION decided 2021-06-08; served 2013-11-04, disposition DISCONTINUED REVOCATION decided 2013-11-13; served 2002-09-16, disposition DISCONTINUED REVOCATION decided 2002-10-04; served 2000-05-25, disposition DISCONTINUED REVOCATION decided 2000-06-09; served 2000-05-25, disposition DISCONTINUED REVOCATION decided 2000-06-05; served 2000-05-25, disposition DISCONTINUED REVOCATION decided 2000-07-12).
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrier and broker and freight forwarderObserved Oct 17, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 17, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 769
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1472
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 54 consumer complaints on fileBy year: 2023: 9 · 2024: 6 · 2025: 13 · 2026: 26 · registry data as of Sep 25, 2026 · FMCSA complaint historyLoss and Damage (27)Claim Settlement (20)Pickup and Delivery (19)Shipment Documents (10)Deceptive Business Practices (8)Estimates/Final Charges (7)Weighing (7)Hostage Goods (6)Operating Authority (2)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2022-11-09 Compliance Review; 2018-01-11 Compliance Review; 2016-01-29 Non-Ratable Review; 2016-01-29 Non-Ratable Review; 2012-07-27 Onsite Comprehensive Investigation
- Physical address
- 1245 JJ KELLEY MEMORIAL DRIVE STE. 200, ST. LOUIS, MO 63131
- Operating authority dockets
- ActiveFF7137Freight Forwarder of Household GoodsActiveFF7137Freight Forwarder of Property (Except Household Goods)ActiveMC2934Motor Carrier of Property (Except Household Goods)ActiveMC2934Motor Carrier of Household GoodsActiveMC2934Broker of Household GoodsActiveMC2934Broker of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Sep 2, 2026.
We searched State household-goods mover registry on Sep 2, 2026 and found no record for this business. That may mean it is not licensed here, or that it is registered under a different legal name.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Could not read
The source was not available at the recorded check time.
Source checked Sep 3, 2026
—
review count not shown when checked
Possible business match. Confirm the listing before relying on its rating.
Possible listing on Yelppossible match — verify
Source checked Sep 3, 2026
Not accreditedA+ BBB grade
review count not shown when checked
Listing matched to this business.
View on BBBmatched by exact Mayflower Transit LLC legal name + phone matches official Mayflower website + Fenton location agrees with NMB federal-address presentation
Source checked Sep 5, 2026
2.2/5
★★★★★
21 platform-reported reviews · claimed
Listing matched to this business.
View on Trustpilotmatched by website domain
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Mayflower? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Mayflower? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
29 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile, Press / news coverage)
Every review profile we found
2 review profiles, including 2 under different contact details than the federal registration
Every contact channel on file
14 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 711 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 125563 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 17, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 17, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 17, 2026 | View source |
| FMCSA insurance filings | Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-17 for USDOT 125563 (FF7137, MC2934); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-16: 23 insurance filings from 24 filing records (19 replaced, 1 cancelled, 3 name changed); of the 1 cancelled filing, 1 had a filing of the same coverage in effect on the cancellation date; 1 later termination record on filings that had already ended, not counted again; 6 filings listed as active or pending in the MOTUS insurance file; 125 authority actions, including 7 involuntary revocation actions (7 discontinued); 0 revocation or suspension orders. | Oct 17, 2026 | View source |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-09-02, more than 30 days ago; a fresh read is required before this lane counts as covered. | Sep 2, 2026 | — |
| State mover licence | Last checked more than 30 days agoState household-goods mover registry: last checked on 2026-09-02, more than 30 days ago; a fresh check is required before this lane counts as covered. | Sep 2, 2026 | — |
| Not available when checkedgoogle: Google Maps showed no star rating for “Mayflower Dr”. Google ratings are read through Google’s licensed Places API, which is not yet connected.. | Sep 3, 2026 | — | |
| Yelp | Not available when checkedyelp: a same-name listing in the same city was found, but Yelp pages cannot be read, so its phone/website/address anchors could not be confirmed; its metrics are not attributed. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by exact Mayflower Transit LLC legal name, phone matches official Mayflower website, Fenton location agrees with NMB federal-address presentation. | Sep 5, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Sep 3, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 17, 2026.
How current is this report?
Report assembled Oct 17, 2026. First published Sep 3, 2026. This report pulls from 711 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?