Mayflower
Legal name: Mayflower Transit, LLC
49 consumer complaints filed with FMCSA in the last four years — 6 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS49 consumer complaints filed with FMCSA in the last four years — 6 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 9 · 2024: 6 · 2025: 13 · 2026: 21 (registry data as of 07/31/2026). Categories: Loss and Damage 26, Pickup and Delivery 17, Claim Settlement 17, Shipment Documents 10, Deceptive Business Practices 8. Fleet on the registry: 769 trucks — under 0.1 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMTrustpilot: 2.2★ from 21 reviews
Trustpilot rating 2.2/5.
Source: Trustpilot listing · as of Sep 3, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 09/02/2026 and found no certificate under this name or USDOT 125563.
It may operate under another legal name — or it may be unlicensed in-state. Ask for the certificate number.
- NOTESelf-declared: “most trusted”, “best movers”, “top-rated”
“vers PCS moves with trusted support Choose Mayflower ® - The Nation's Most Trusted Mover Get a Quote Packing & More Expa”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDOwner of record: ROBERT F. MCCABE (PRESIDENT & CEO)
Company official(s) on the FMCSA registration for USDOT 125563, MAYFLOWER TRANSIT LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in West Palm Beach, FL: “Mayflower Relocation Services LLC”
BBB: “Mayflower Relocation Services LLC” — BBB rating F, not accredited, Failure to respond to 6 complaint(s) filed against business - 7 complaint(s) filed against business. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: website mayflower.com on both records; BBB: lists mayflower.com as its own page; BBB: brand “mayflower” in both names.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Mayflower Relocation Services LLC · as of Sep 3, 2026
- ON RECORDAlso listed as “Mayflower Transit. LLC” in Addison, IL
BBB: “Mayflower Transit. LLC” — BBB rating A+, not accredited, Customer Reviews are not used in the calculation of the BBB Letter Grade Rating, started 1/1/1917. Linked by: BBB: phone (636) 305-5000 on both records; BBB: name “Mayflower Transit. LLC” appears on both records.
Source: BBB profile — Mayflower Transit. LLC · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-2934, FF-7137)
FMCSA: ACTIVE; authorized for Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Mayflower Relocation Services LLCWest Palm Beach, FLADVERSE RECORDlink strength: strong
- BBB — Mayflower Relocation Services LLC: BBB rating F · not accredited · Failure to respond to 6 complaint(s) filed against business - 7 complaint(s) filed against business
How we linked them: BBB: website mayflower.com on both records · BBB: lists mayflower.com as its own page · BBB: brand “mayflower” in both names - Mayflower Transit. LLCAddison, ILON RECORDlink strength: strong
- BBB — Mayflower Transit. LLC: BBB rating A+ · not accredited · Customer Reviews are not used in the calculation of the BBB Letter Grade Rating · started 1/1/1917
How we linked them: BBB: phone (636) 305-5000 on both records · BBB: name “Mayflower Transit. LLC” appears on both records
What kind of company is this?
Registered as both. Even with its own trucks, it can legally hand your move to a different company. Confirm in writing who actually performs your move.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 125563).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe searched State household-goods mover registry (checked Sep 2, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Insurance currently on fileFederal requirement is $750,000 but $0 is on file with FMCSA. Operating without the required insurance is a federal violation.
- Reviews are consistent across sourcesStar ratings are within 1.2 stars of each other across 2 review sources.
- Listed city matches federal recordsThis business advertises as based in Indianapolis, but federal and state regulatory records list its physical address in Fenton.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordsFor over 90 years, Mayflower has been your trusted guide. on website matches 109 years (since 1/1/1917) from BBB business profile.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 769 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 50+ employees but FMCSA SAFER (drivers) shows 1472 drivers (FMCSA). The claim is materially lower than verified.
Other concerns we want to surface
- •Low BBB customer review rating (1/5)
- •State licensing still unverified
- •No public street address captured for location verification
- •Address legitimacy check: high risk
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Freight Forwarder of Household Goods; Freight Forwarder of Property (Except Household Goods), Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 769
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1472
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 49 consumer complaints on fileBy year: 2023: 9 · 2024: 6 · 2025: 13 · 2026: 21 · registry data as of Jul 31, 2026 · FMCSA complaint historyLoss and Damage (26)Pickup and Delivery (17)Claim Settlement (17)Shipment Documents (10)Deceptive Business Practices (8)Estimates/Final Charges (7)Weighing (7)Hostage Goods (6)Operating Authority (2)
- Physical address
- 1 PREMIER DRIVE, FENTON, MO 63026
- Operating authority dockets
- ActiveFF7137Freight Forwarder of Household GoodsActiveFF7137Freight Forwarder of Property (Except Household Goods)ActiveMC2934Motor Carrier of Property (Except Household Goods)ActiveMC2934Motor Carrier of Household GoodsActiveMC2934Broker of Household GoodsActiveMC2934Broker of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Sep 2, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
What the reviews show
20 reviews read across TrustpilotThe website says 4.5★. We could read 23 (Yelp 2, Trustpilot 21); Google could not be counted, so this is not the company’s total.
- INFOThe 20 dated Trustpilot reviews we read span 2067 days (2021-01-06 to 2026-09-03); the 5 closest together fall within 59 days (Trustpilot, n=20)
- INFO90% of the reviews we read are 1★ or 5★ (n=20; 1 five-star, 17 one-star) — the usual shape of review distributions, noted for context (all platforms, n=20)
- INFOTrustpilot rating 2.2★ from 21 reviews (Trustpilot, n=21)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Mayflower? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Mayflower? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 778 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?