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serious concern
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Related-entity links check: serious concern
MC Movers
FMCSA registrant: MC MOVERS LLC
USDOT 2538365 · FMCSA SAFER · observed
Miami, FLUSDOT 2538365MC 882866(800) 807-2173
NMB Verification
Serious problems on the record
26 consumer complaints filed with FMCSA in the last four years — 11 for holding goods hostage
3 problems · report assembled Oct 16, 2026
What we found
Report assembled Oct 16, 2026 · Source observations are dated below- SERIOUS26 consumer complaints filed with FMCSA in the last four years — 11 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 5 · 2024: 2 · 2026: 19 (registry data as of 09/25/2026). Categories: Estimates/Final Charges 12, Hostage Goods 11, Pickup and Delivery 7, Deceptive Business Practices 7, Claim Settlement 6. Separately, the registry reports a fleet snapshot of 3 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 16, 2026
- PROBLEMDriver out-of-service rate 33.3% vs 6.67% national average
2 of 6 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/14/2026).
Source: SAFER snapshot · as of Oct 16, 2026
- PROBLEMVehicle out-of-service rate 50% vs 22.26% national average
2 of 4 vehicle inspections in the last 24 months put the truck out of service (as of 10/14/2026).
Source: SAFER snapshot · as of Oct 16, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 02/02/2024 (Compliance Review)
02/02/2024 Compliance Review; 02/02/2024 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 16, 2026
- CHECKS OUTActive federal household-goods authority (MC-882866)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 16, 2026
- CHECKS OUTBBB rating A (not accredited)
BBB complaints: 17 complaints in the last 3 years (9 closed in the last 12 months); types: Service or Repair Issues 7, Order Issues 4, Delivery Issues 2, Product Issues 2, Sales and Advertising Issues 2; status: 16 answered, 1 resolved.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Sep 3, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 16, 2026MEDIUM1 new consumer complaint filed with FMCSA (25 → 26 in the last four years).
- Oct 4, 2026MEDIUM2 new consumer complaints filed with FMCSA (23 → 25 in the last four years).
- Oct 1, 2026MEDIUMNew operating authority on record: MC882866 Motor Carrier of Household Goods — Active.
- Sep 23, 2026MEDIUM2 new consumer complaints filed with FMCSA (21 → 23 in the last four years).
- Sep 9, 2026MEDIUM1 new consumer complaint filed with FMCSA (20 → 21 in the last four years).
- Aug 22, 2026MEDIUM1 new consumer complaint filed with FMCSA (19 → 20 in the last four years).
What kind of company is this?
Carrier
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
2+ years online
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
3 trucks on file
Fleet size reported in federal filings.
What we checked
3 passed1 failed
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 16, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 16, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceWe could not complete the Florida Department of Agriculture and Consumer Services (FDACS) lookup (checked Aug 12, 2026). This is a gap in our check, not a finding about the company.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 16, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record12 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. 3 cancellations left no filing of the same coverage in effect on the cancellation date (CARGO cancelled 2021-03-29, next filing effective 2021-04-01; BIPD cancelled 2017-08-16, next filing effective 2019-03-28; CARGO cancelled 2017-05-26, the last record of a filing first recorded cancelled 2017-03-25, next filing effective 2019-03-29). For 8 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. For 1 of them, whether coverage continued cannot be judged from the files: FMCSA’s own later record of the same filing is dated after the cancellation (BIPD cancelled 2017-03-25, later record dated 2017-06-01). FMCSA’s files hold 45 filing records for these 28 filings; 13 later records on filings that had already ended and 4 replacement records dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 14 involuntary revocation actions (served 2026-03-03, disposition DISCONTINUED REVOCATION decided 2026-03-30; served 2026-03-02, disposition DISCONTINUED REVOCATION decided 2026-03-30; served 2025-03-04, disposition DISCONTINUED REVOCATION decided 2025-03-27; served 2025-03-03, disposition DISCONTINUED REVOCATION decided 2025-03-31; served 2024-03-04, disposition DISCONTINUED REVOCATION decided 2024-03-28; served 2024-03-01, disposition DISCONTINUED REVOCATION decided 2024-03-28; served 2023-03-02, disposition DISCONTINUED REVOCATION decided 2023-03-27; served 2022-09-23, disposition DISCONTINUED REVOCATION decided 2022-10-25; served 2022-08-29, disposition DISCONTINUED REVOCATION decided 2022-09-01; served 2022-03-07, disposition DISCONTINUED REVOCATION decided 2022-03-31; served 2021-03-02, disposition DISCONTINUED REVOCATION decided 2021-04-05; served 2020-03-02, disposition DISCONTINUED REVOCATION decided 2020-04-03; served 2019-04-24, disposition DISCONTINUED REVOCATION decided 2019-05-14; served 2017-02-27, disposition DISCONTINUED REVOCATION decided 2017-03-21), 2 revocation or suspension orders (INVOLUNTARY REVOCATION, served 2019-09-12, effective 2019-10-15; INVOLUNTARY REVOCATION, served 2017-05-01, effective 2017-06-05), 2 authority actions with a revocation, suspension or out-of-service disposition (REINSTATED served 2019-04-12, disposition REVOKED decided 2019-10-15; GRANTED served 2015-04-09, disposition REVOKED decided 2017-06-05) and 2 reinstatements (served 2019-10-31, 2019-04-12). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Review ratings compared across sourcesGoogle has an unknown number of reviews, too few to compare with BBB's 41; star ratings differ by 1.1 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 16, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 16, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 3
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 6
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 26 consumer complaints on fileBy year: 2023: 5 · 2024: 2 · 2026: 19 · registry data as of Sep 25, 2026 · FMCSA complaint historyEstimates/Final Charges (12)Hostage Goods (11)Pickup and Delivery (7)Deceptive Business Practices (7)Claim Settlement (6)Shipment Documents (5)Weighing (4)Loss and Damage (4)Operating Authority (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2024-02-02 Compliance Review; 2024-02-02 Non-Ratable Review
- Physical address
- 19277 NE 9TH PL, MIAMI, FL 33179-1376
- Operating authority dockets
- ActiveMC882866Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. We tried to read Florida Department of Agriculture and Consumer Services (FDACS) on Aug 12, 2026.
We could not complete the Florida Department of Agriculture and Consumer Services (FDACS) lookup (last attempt Aug 12, 2026). This is a gap in our check, not a finding about the company.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
4.1/5
★★★★★
review count not shown when checked
Listing matched to this business.
View on Googlematched by phone + website
Source checked Sep 3, 2026
Could not read
The source was not available at the recorded check time.
Source checked Sep 3, 2026
Not accreditedA BBB grade · 3/5
★★★★★
41 platform-reported reviews · 17 complaints (3 yrs), 9 in 12 mo
Complaints: Service or Repair Issues 7, Order Issues 4, Delivery Issues 2, Product Issues 2, Sales and Advertising Issues 2 · 16 answered, 1 resolved
Listing matched to this business.
View on BBBmatched by phone + website
Source checked Sep 3, 2026
—
0 platform-reported reviews · claimed
Listing matched to this business.
View on Trustpilotmatched by website domain
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with MC Movers? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at MC Movers? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
2 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, Press / news coverage)
Every review profile we found
3 review profiles
Every contact channel on file
7 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 509 evidence records
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 2538365 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 16, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 16, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 16, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-16 for USDOT 2538365 (MC882866); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-15 (no MOTUS file holds a record for this USDOT): 28 insurance filings from 45 filing records (15 replaced, 12 cancelled, 1 name changed); of the 12 cancelled filings, 8 had a filing of the same coverage in effect on the cancellation date, 3 had none and 1 cannot be judged from these files; 13 later termination records on filings that had already ended, not counted again; 4 replacement records dated the filing's own effective date, not counted as an end; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 17 authority actions, including 14 involuntary revocation actions (14 discontinued); 2 actions with a revocation, suspension or out-of-service disposition; 2 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 5 filing(s) for MC882866; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 16, 2026 | View source |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-08-13, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 13, 2026 | View source |
| State mover licence | Not available when checkedFlorida Department of Agriculture and Consumer Services (FDACS): the source was not available when checked. | Aug 12, 2026 | — |
| Not available when checkedgoogle: listing identity confirmed by phone, website, but this run did not show its review count. | Sep 3, 2026 | View source | |
| Yelp | Not available when checkedyelp: Yelp blocks automated reading of its pages and its search listing showed no rating; the listing link is provided.. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Sep 3, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 16, 2026.
How current is this report?
Report assembled Oct 16, 2026. First published Sep 3, 2026. This report pulls from 509 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?