McKenzie Moving & Delivery Service, Inc.
FMCSA registrant: MCKENZIE MOVING
USDOT 1686155 · FMCSA SAFER · observed
Says “licensed and insured” — prints no licence number
What we found
Report assembled Oct 13, 2026 · Source observations are dated below- PROBLEMSays “licensed and insured” — prints no licence number
“We’re also fully licensed (CVED 31109) and insured, with employees that are extensively background checked and vetted”. No USDOT, MC or state licence number appears anywhere in the site text we read.
A licence claim with no number is unverifiable.
Source: company website · as of Oct 10, 2026
- PROBLEM1 hidden spam link on the site
Examples: “BizIQ”. These have nothing to do with moving and are positioned off-screen so visitors never see them.
Link spam like this means the site is either compromised or bought from a link-farming SEO vendor.
Source: company website · as of Oct 10, 2026
- PROBLEMRatings disagree sharply between platforms
Google 4.8★ (121 reviews) vs Yelp 3.3★ (16 reviews): a 1.5-star gap between platforms Rating and review count observations: google: 2026-10-10T20:21:25.978Z; yelp: 2026-10-10T20:21:25.978Z; bbb: 2026-10-10T20:21:37.256Z.
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Yelp listing · BBB listing
- CAUTIONWebsite and federal records list different addresses
Website (observed 2026-10-10T20:20:43.216Z): 40 West Howard Street, Suite 110, Pontiac, MI 48342; 40 West Howard Street Suite 110, Pontiac, MI 48342. FMCSA physical address (observed 2026-10-13T06:35:37.679Z): 375 FRANKLIN RD, PONTIAC, MI 48341. FMCSA mailing address: 375 FRAKLIN RD, PONTIAC, MI 48342.
Different branches, a relocation, or different reporting dates may explain the difference. Confirm the current operating office and the location handling your move.
Source: company website · federal address record · as of Oct 13, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/10/2026 and found no certificate under this name or USDOT 1686155.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
- ON RECORDUSDOT 1686155: no federal operating authority recorded
SAFER operating-authority status: NOT AUTHORIZED. The registration declares Intrastate Only (Non-HM) to FMCSA. This does not establish the business's advertised service area.
For an interstate move, verify which carrier will perform the move and its operating authority. For an in-state move, check the applicable state licence.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 13, 2026
- ON RECORDUSDOT 1686155: 1 power unit, 1 driver reported
FMCSA records 1 power unit and 1 driver for USDOT 1686155 (MCKENZIE MOVING), with 40,000 miles reported for 2021. These are the figures on this registration, not a measurement of the entire brand, its agents, or its capacity over time.
Source: SAFER snapshot · as of Oct 13, 2026
- ON RECORDNot in FMCSA's interstate mover registry — no complaint history is published
USDOT 1686155 does not appear in FMCSA's Protect Your Move household-goods mover registry, so the National Consumer Complaint Database history is not published for it. FMCSA keeps that history for registered interstate movers only.
Source: FMCSA Protect Your Move search · as of Oct 13, 2026
- ON RECORDMichigan LARA Corporations Online Filing System could not be checked in this report
The register could not be read. Business registration is not a mover licence. No official-register search was successfully submitted, so no matches can be confirmed or ruled out. The legacy URL https://cofs.lara.state.mi.us/SearchApi/Search/Search displayed Michigan LARA's retirement notice rather than a search interface and directed users to https://mibusinessregistry.lara.state.mi.us/search/business. The current official portal's search form was visible in the fetched page, but the browser session was blocked by the site's human-verification security check before search interaction/results access. Because no record results were readable, entity IDs, statuses, dates, agents, officers, addresses, record URLs, and source dates could not be confirmed. The register search was blocked: The former Michigan LARA Corporations Online Filing System URL is permanently retired. The current official MiBusiness Registry Portal loaded a Cloudflare human-verification/security-check page in the interactive session ("Verifying you are a human…"), so the business search could not be submitted or its results read.
- ON RECORDEvery exposed BBB review and complaint record was read: 0 reviews, 0 public complaints
BBB exposes no reviews. BBB reports 0 complaints; no public complaint narratives were available to read. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 10, 2026
- CHECKS OUTBBB rating A+ (not accredited)
No BBB complaints in the last 3 years. Source observations: accreditation 2026-10-10T20:21:37.256Z; complaint count 2026-10-10T20:21:37.256Z; rating and review count 2026-10-10T20:21:37.256Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured federal record reports in-state operation. This is a declared operating scope, not verification of a state license. See the separate licensing checks.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)No active federal authority captured. Observed Oct 13, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityAn own-carrier authority check is not applicable to the recorded broker/forwarder role, parent-authority relationship, or declared in-state operation. Observed Oct 13, 2026. This does not rule out separate broker authority. Eligibility for in-state moves is checked separately in the state registry.
- State household-goods licenceWe searched State household-goods mover registry (checked Oct 10, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Federal insurance statusWe do not have a consistent, dated insurance amount observation matched to this company’s USDOT. This is a verification gap, not a finding that the company is uninsured.
- Review ratings compared across sourcesStar ratings differ by 1.5 stars across Google, Yelp. Read reviews on each platform before relying on any single rating.
- Address and operating-location evidenceWebsite and federal records list different addresses. See the dated sources and address roles below; these signals alone do not establish improper operation.
- Claimed reviews matches verified recordsoving & Delivery Service Inc. is rated 4.7 / 5 average from 74 reviews on Google . © 2026 McKenzie Moving & Delivery Ser on website matches Google shows 121 reviews (checked Oct 10, 2026) from Google listing matched to this business.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - No active federal authority capturedObserved Oct 13, 2026
- Carrier operation
What does this mean?
This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized." - Intrastate Only (Non-hazardous materials)
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Not applicable to the recorded role or in-state scopeObserved Oct 13, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- We could not verify complaints for this companyNot listed in FMCSA's Protect Your Move mover registry, so no NCCDB complaint history is published for this USDOT number. FMCSA keeps that history for registered interstate household-goods movers only. This is not a clean record — it is an unknown one. Check FMCSA's mover search yourself before you book.
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 375 FRANKLIN RD, PONTIAC, MI 48341
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 10, 2026.
State business entity record
Michigan LARA Corporations Online Filing System · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: No official-register search was successfully submitted, so no matches can be confirmed or ruled out.
- Limitation: The legacy URL https://cofs.lara.state.mi.us/SearchApi/Search/Search displayed Michigan LARA's retirement notice rather than a search interface and directed users to https://mibusinessregistry.lara.state.mi.us/search/business.
- Limitation: The current official portal's search form was visible in the fetched page, but the browser session was blocked by the site's human-verification security check before search interaction/results access.
- Limitation: Because no record results were readable, entity IDs, statuses, dates, agents, officers, addresses, record URLs, and source dates could not be confirmed.
- Limitation: The register search was blocked: The former Michigan LARA Corporations Online Filing System URL is permanently retired. The current official MiBusiness Registry Portal loaded a Cloudflare human-verification/security-check page in the interactive session ("Verifying you are a human…"), so the business search could not be submitted or its results read.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Oct 10, 2026
Listing matched to this business.
Source checked Oct 10, 2026
Not accreditedListing matched to this business.
Profile identity checked Oct 10, 2026 · stored evidence
Accreditation checked Oct 10, 2026 · stored evidence
Complaints checked Oct 10, 2026 · stored evidence
Rating and review count checked Oct 10, 2026 · stored evidence
Source checked Oct 10, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with McKenzie Moving & Delivery Service, Inc.? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at McKenzie Moving & Delivery Service, Inc.? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 14 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 1686155 corroborated (a USDOT number recorded for this business, re-matched by phone or email). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 10, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 13, 2026 | — |
| FMCSA complaint history | Checked — no match in the recorded scopeNot listed in the Protect Your Move registry; no complaint history is published. | Oct 13, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 13, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance filing history: the source answered without the record's contents. | Oct 10, 2026 | View source |
| State business entity register | Not available when checkedMichigan LARA Corporations Online Filing System: not available when checked. | Oct 10, 2026 | — |
| State mover licence | Checked — no match in the recorded scopeState household-goods mover registry: searched, no record. | Oct 10, 2026 | — |
| Checked — record readgoogle: listing identity confirmed by phone, website. | Oct 10, 2026 | View source | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Oct 10, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website, address. | Oct 10, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 0/0 reviews, 0/0 public complaints. | Oct 10, 2026 | View source |
| Trustpilot | Checked — no match in the recorded scopetrustpilot: bounded search found no matching listing; this is not proof none exists. | Oct 10, 2026 | View source |
| Phone, address and identifier search | Checked — record read4 identifier search(es) without the company name; 33 lead(s), 0 under another name. | Oct 10, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 10, 2026 | — |
| Follow-up on unresolved leads | Checked — record read1 follow-up question(s) researched; 1 remains unresolved or only partly resolved. | Oct 10, 2026 | — |
Ledger evaluated Oct 13, 2026.
Report assembled Oct 13, 2026. First published Oct 12, 2026. This report pulls from 347 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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