Ace Relocation Systems
Legal name: Ace Relocation Systems, Inc.
4 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS4 consumer complaints filed with FMCSA in the last four years — 1 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2025: 2 · 2026: 1 (registry data as of 07/31/2026). Categories: Loss and Damage 2, Shipment Documents 1, Estimates/Final Charges 1, Hostage Goods 1, Claim Settlement 1. Fleet on the registry: 108 trucks — under 0.1 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEM2 hidden spam links on the site
Examples: “usps.com/move”, “Preparing Major Appliances for Your Household Move”. These have nothing to do with moving and are positioned off-screen so visitors never see them.
Link spam like this means the site is either compromised or bought from a link-farming SEO vendor.
Source: company website · as of Sep 3, 2026
- NOTEMCS-150 says intrastate-only while it holds interstate authority
FMCSA carrier operation (MCS-150): Intrastate Only (Non-HM). The website says: “our new home. Learn more Small Moves Looking for a simplified and streamlined way to move out of state? Small Moves from Ace Relocation are ”. Operating authority on record: Motor Carrier of Household Goods.
The registration form is out of date; the authority itself is active.
Source: SAFER snapshot · company website · as of Sep 3, 2026
- ON RECORDFMCSA investigations on record: 2 — most recent 08/03/2010 (Non-Ratable Review)
08/03/2010 Non-Ratable Review; 11/24/2009 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Aug 26, 2026
- ON RECORDOwner of record: LARRY LAMMERS (PRESIDENT)
Company official(s) on the FMCSA registration for USDOT 1052359, ACE RELOCATION SYSTEMS INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in San Diego, CA: “Ace Relocation Systems Inc” / “Mills Van Lines”
BBB: “Ace Relocation Systems Inc” — BBB rating A-, not accredited, Failure to respond to 1 complaint(s) filed against business, started 1/1/1968. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (858) 677-5500 on both records; BBB: website acerelocation.com on both records; BBB: lists acerelocation.com as its own page; BBB: Larry Lammers — the same name as LARRY LAMMERS; BBB: Mr. Larry Lammers — the same name as LARRY LAMMERS; BBB: name “Ace Relocation Systems Inc” appears on both records.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Ace Relocation Systems Inc · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-495480)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A- (not accredited)
BBB complaints: 2 complaints in the last 3 years (0 closed in the last 12 months); types: Product Issues 1, Service or Repair Issues 1; status: 1 resolved, 1 unanswered.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Ace Relocation Systems Inc / Mills Van LinesSan Diego, CAON RECORDlink strength: strong
- BBB — Ace Relocation Systems Inc: BBB rating A- · not accredited · Failure to respond to 1 complaint(s) filed against business · started 1/1/1968
How we linked them: BBB: phone (858) 677-5500 on both records · BBB: website acerelocation.com on both records · BBB: lists acerelocation.com as its own page · BBB: Larry Lammers — the same name as LARRY LAMMERS · BBB: Mr. Larry Lammers — the same name as LARRY LAMMERS · BBB: name “Ace Relocation Systems Inc” appears on both records
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 26, 2026MEDIUM1 new consumer complaint filed with FMCSA (3 → 4 in the last four years).
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 1052359).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Reviews are consistent across sourcesStar ratings vary by 3.1 stars across Google, BBB. Read the actual reviews before deciding.
- Listed city matches federal recordsThis business advertises as based in Los Angeles, but federal and state regulatory records list its physical address in San Diego.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed employee count matches verified recordsWebsite says over 400 team members but FMCSA SAFER (drivers) shows 89 drivers (FMCSA), about 4.5× the verified value.
Other concerns we want to surface
- •55 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •Low BBB customer review rating (1.5/5)
- •State licensing still unverified
- •No public street address captured for location verification
- •Address legitimacy check: high risk
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
What does this mean?
This carrier is registered to operate only within one state. Federal interstate authority does not apply to intrastate-only carriers, which is why federal insurance and authority status fields may show as "Not Specified" or "Not Authorized." - Intrastate Only (Non-hazardous materials)
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 108
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 89
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance cancellation information not available
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 4 consumer complaints on fileBy year: 2024: 1 · 2025: 2 · 2026: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyLoss and Damage (2)Shipment Documents (1)Estimates/Final Charges (1)Hostage Goods (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2010-08-03 Non-Ratable Review; 2009-11-24 Non-Ratable Review
- Physical address
- 5608 EAST GATE DR, SAN DIEGO, CA 92121
- Operating authority dockets
- ActiveMC495480Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Not accredited
What the reviews show
2 reviews read across BBBThe website says 4.9★. We could read 2 (BBB 2, Trustpilot 0); Google could not be counted, so this is not the company’s total.
- WEAKGoogle 4.6★ (review count not shown) vs BBB 1.5★ (2 reviews): a 3.1-star gap between platforms — Google and BBB rest on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=2)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Ace Relocation Systems? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Ace Relocation Systems? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 2, 2026. This report pulls from 377 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?