Move and Care
Legal name: Move and Care LLC
4 consumer complaints filed with FMCSA in the last four years — 2 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS4 consumer complaints filed with FMCSA in the last four years — 2 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 1 · 2026: 3 (registry data as of 07/31/2026). Categories: Hostage Goods 2, Estimates/Final Charges 1, Loss and Damage 1, Claim Settlement 1, Deceptive Business Practices 1. Fleet on the registry: 12 trucks — 0.3 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- ON RECORDFMCSA investigation on record: 1 — most recent 02/03/2022 (Non-Ratable Review)
02/03/2022 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: MIKHAIL GORSHKOV (OWNER), VICTOR RIBNICOV (MANAGER)
Company official(s) on the FMCSA registration for USDOT 3212621, MOVE AND CARE LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Woburn, MA: “Move and Care, LLC” / “Move and Care Moving Company”
BBB: “Move and Care, LLC” — BBB rating A, 6 complaint(s) filed against business, started 4/27/2017. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (781) 790-4609 on both records; BBB: phone (919) 561-5237 on both records; BBB: website move-and-care.com on both records; BBB: address Move and Care, LLC, 325A New Boston St matches 325A New Boston St, Unit 2, Woburn, MA, 01801; BBB: address Move and Care, LLC, 325A New Boston St matches 325A New Boston St, Unit 2, Woburn, MA 01801; BBB: address Move and Care, LLC, 325A New Boston St matches 325A NEW BOSTON STREET, WOBURN, MA 01801; BBB: lists move-and-care.com as its own page.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Move and Care, LLC · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-1018431)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A (accredited)
BBB complaints: 6 complaints in the last 3 years (0 closed in the last 12 months); types: Service or Repair Issues 5, Sales and Advertising Issues 1; status: 4 answered, 2 resolved.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Move and Care, LLC / Move and Care Moving CompanyWoburn, MAON RECORDlink strength: strong
- BBB — Move and Care, LLC: BBB rating A · 6 complaint(s) filed against business · started 4/27/2017
How we linked them: BBB: phone (781) 790-4609 on both records · BBB: phone (919) 561-5237 on both records · BBB: website move-and-care.com on both records · BBB: address Move and Care, LLC, 325A New Boston St matches 325A New Boston St, Unit 2, Woburn, MA, 01801 · BBB: address Move and Care, LLC, 325A New Boston St matches 325A New Boston St, Unit 2, Woburn, MA 01801 · BBB: address Move and Care, LLC, 325A New Boston St matches 325A NEW BOSTON STREET, WOBURN, MA 01801 · BBB: lists move-and-care.com as its own page
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods).
- Aug 20, 2026INFOFederal record address changed to 325A NEW BOSTON STREET, WOBURN, MA 01801. (325A NEW BOSTON STREET, WOBURN, MA, 01801 → 325A NEW BOSTON STREET, WOBURN, MA 01801)
- Aug 20, 2026INFOFleet on record now 12 power unit(s), 10 driver(s). (0 units / 10 drivers → 12 units / 10 drivers)
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 3212621).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
Other concerns we want to surface
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 12
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 10
- Insurance status
What does this mean?
FMCSA flagged the insurance status as "Pending", meaning a coverage or cancellation event is in process at the agency. Check the Insurance & authority history card for the specific filings. - Pending insurance cancellation status available through provided link
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 4 consumer complaints on fileBy year: 2025: 1 · 2026: 3 · registry data as of Jul 31, 2026 · FMCSA complaint historyHostage Goods (2)Estimates/Final Charges (1)Loss and Damage (1)Claim Settlement (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2022-02-03 Non-Ratable Review
- Physical address
- 325A NEW BOSTON STREET, WOBURN, MA 01801
- Operating authority dockets
- ActiveMC1018431Motor Carrier of Property (Except Household Goods)ActiveMC1018431Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
5 reviews read across BBBThe website says 4.9★ from 2,500 reviews. We could read 96 (Yelp 91, BBB 5, Trustpilot 0); Google could not be counted, so this is not the company’s total.
- WEAKThe website claims 4.9★ from 2500 reviews without naming a platform; we could read a review count on 3 of the four platforms we check — Yelp 91, BBB 5 and Trustpilot 0. Google could not be read, so we cannot say how many reviews this company has across platforms and the claim is neither confirmed nor contradicted (all platforms, n=91)
- WEAKYelp 4.3★ (91 reviews) vs BBB 2.6★ (5 reviews): a 1.7-star gap between platforms — BBB rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=96)
- INFOThe 5 dated BBB reviews we read span 531 days (2024-04-24 to 2025-10-06); the 5 closest together fall within 531 days (BBB, n=5)
- INFO6 complaints closed with BBB in the last 3 years, 0 in the last 12 months (BBB shows 5 customer reviews; FMCSA record: 12 trucks) (BBB, n=6)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Move and Care? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Move and Care? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 529 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?