Move and Care
FMCSA registrant: MOVE AND CARE LLC
USDOT 3212621 · FMCSA SAFER · observed
5 consumer complaints filed with FMCSA in the last four years — 2 for holding goods hostage
What we found
Report assembled Oct 14, 2026 · Source observations are dated below- SERIOUS5 consumer complaints filed with FMCSA in the last four years — 2 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2025: 1 · 2026: 4 (registry data as of 09/25/2026). Categories: Hostage Goods 2, Claim Settlement 2, Estimates/Final Charges 1, Loss and Damage 1, Deceptive Business Practices 1. Separately, the registry reports a fleet snapshot of 12 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 14, 2026
- COULD NOT VERIFYNo State household-goods mover registry record found for this business
We searched State household-goods mover registry on 10/13/2026 and found no certificate under this name or USDOT 3212621.
Ask for the current certificate number and exact licensed legal name, then verify them with the state. This search result does not establish that the company is unlicensed.
- ON RECORDFMCSA investigation on record: 1 — most recent 02/03/2022 (Non-Ratable Review)
02/03/2022 Non-Ratable Review. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 14, 2026
- ON RECORDMassachusetts Secretary of the Commonwealth Corporations Division: MOVE AND CARE LLC — “status not printed”
Massachusetts Secretary of the Commonwealth Corporations Division lists MOVE AND CARE LLC (001271519), Domestic Limited Liability Company (LLC) with status “not printed”, formed 2017-04-27. Registered agent: [name withheld]. Officers/managers listed: [name withheld] (MANAGER); [name withheld] (SOC SIGNATORY); [name withheld] (REAL PROPERTY). A business registration is not a mover licence.
Tied to this business by exact name, address and a named officer or agent.
Source: Massachusetts Secretary of the Commonwealth Corporations Division · as of Oct 10, 2026
- ON RECORDEvery exposed BBB review and complaint record was read: 5 reviews, 5 public complaints
Reviews 2024-04-24 to 2025-10-06. Public complaints 2024-02-12 to 2024-12-05 (BBB status counts: 4 answered, 2 resolved; “answered” is not “resolved”). BBB counts 1 further complaint it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 10, 2026
- CHECKS OUTActive federal household-goods authority (MC-1018431)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 14, 2026
- CHECKS OUTBBB rating A (accredited)
BBB complaints: 6 complaints in the last 3 years; types: Service or Repair Issues 5, Sales and Advertising Issues 1; status: 4 answered, 2 resolved.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile · as of Oct 14, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC1018431 Motor Carrier of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC1018431 Motor Carrier of Household Goods — Active.
- Aug 20, 2026INFOFleet on record now 12 power unit(s), 10 driver(s). (0 units / 10 drivers → 12 units / 10 drivers)
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 14, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceWe searched State household-goods mover registry (checked Oct 13, 2026) and found no record for this business. That may mean it is not licensed in this state, or that it operates under a different legal name — it is not itself proof of a violation.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($750,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 14, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filing on record1 cancelled or revoked insurance filing on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 16 filing records for these 12 filings; 3 later records on filings that had already ended and 1 replacement record dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 3 involuntary revocation actions (served 2023-12-26, disposition DISCONTINUED REVOCATION decided 2024-01-17; served 2022-12-28, disposition DISCONTINUED REVOCATION decided 2023-01-12; served 2022-04-06, disposition DISCONTINUED REVOCATION decided 2022-04-06). FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Review ratings compared across sourcesBBB has only 5 reviews, too few to compare with Google's 1467; star ratings differ by 2.3 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 14, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 14, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 12
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 10
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 5 consumer complaints on fileBy year: 2025: 1 · 2026: 4 · registry data as of Sep 25, 2026 · FMCSA complaint historyHostage Goods (2)Claim Settlement (2)Estimates/Final Charges (1)Loss and Damage (1)Deceptive Business Practices (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2022-02-03 Non-Ratable Review
- Physical address
- 325A NEW BOSTON STREET, WOBURN, MA 01801
- Operating authority dockets
- ActiveMC1018431Motor Carrier of Property (Except Household Goods)ActiveMC1018431Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what State household-goods mover registry shows as of Oct 13, 2026.
State business entity record
Massachusetts Secretary of the Commonwealth Corporations Division · checked Oct 10, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Entity name
- MOVE AND CARE LLC
- Status
- Not stated on the record
- Entity type
- Domestic Limited Liability Company (LLC)
- Entity ID
- 001271519
- Formation date
- Apr 27, 2017
- Registered agent
- [name withheld]
- Officers
- 3 officers are named on the register; names and roles are in the full report.
- How it was tied to this business
- By the exact name, the same address and an officer or owner named on this company’s records.
- Source
- Massachusetts Secretary of the Commonwealth Corporations Division record · retrieved Oct 10, 2026
- Limitation: Business registration is not a mover licence.
- Limitation: The register's result list reported exactly 1 record for the searches, and the record was opened. Searches performed were the legal name MOVE AND CARE LLC using Exact match, and the suffixless name Move and Care using Begins with and Full text.
- Limitation: The register does not display a status word or an as-of/last-updated date on the opened summary page, so those fields are null.
- Limitation: The register prints 325A NEW BOSTON STREET and does not print the supplied Unit 2; no unit was inferred.
- Limitation: An active registered agent does not make a defaulted company active; the status word is the register's own.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Listing matched to this business.
Source checked Oct 14, 2026
Possible business match. Confirm the listing before relying on its rating.
Source checked Oct 14, 2026
AccreditedListing matched to this business.
Source checked Oct 14, 2026
Listing matched to this business.
Source checked Oct 14, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Move and Care? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Move and Care? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 14 of 16 applicable sources. Not available when checked: FMCSA insurance filings, Yelp.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 3212621 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read5 page(s) of the company website read. | Oct 14, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 14, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 14, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 14, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-14 for USDOT 3212621 (MC1018431); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-13 (no MOTUS file holds a record for this USDOT): 12 insurance filings from 16 filing records (10 replaced, 1 cancelled, 1 name changed); of the 1 cancelled filing, 1 had a filing of the same coverage in effect on the cancellation date; 3 later termination records on filings that had already ended, not counted again; 1 replacement record dated the filing's own effective date, not counted as an end; 0 filings listed as active or pending in the MOTUS insurance file and 2 only in the frozen L&I active/pending file; 5 authority actions, including 3 involuntary revocation actions (3 discontinued); 0 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. MOTUS lists dated filing records: 4 filing(s) for MC1018431; BIPD $750,000 on file of $750,000. These records do not by themselves confirm current coverage. | Oct 14, 2026 | View source |
| State business entity register | Checked — record readMassachusetts Secretary of the Commonwealth Corporations Division: MOVE AND CARE LLC — status not printed. | Oct 10, 2026 | View source |
| State mover licence | Checked — no match in the recorded scopeState household-goods mover registry: searched, no record. | Oct 13, 2026 | — |
| Checked — record readgoogle: listing identity confirmed by website. | Oct 14, 2026 | View source | |
| Yelp | Not available when checkedyelp: a same-name listing in the same city was found, but Yelp pages cannot be read, so its phone/website/address anchors could not be confirmed; its metrics are not attributed. | Oct 14, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by website. | Oct 14, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 5/5 reviews, 5/5 public complaints, 1 hidden. | Oct 10, 2026 | View source |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Oct 14, 2026 | View source |
| Phone, address and identifier search | Checked — record read7 identifier search(es) without the company name; 65 lead(s), 0 under another name. | Oct 10, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 10, 2026 | — |
| Follow-up on unresolved leads | Checked — record read2 follow-up question(s) researched; 2 remain unresolved or only partly resolved. | Oct 14, 2026 | — |
Ledger evaluated Oct 14, 2026.
Report assembled Oct 14, 2026. First published Sep 3, 2026. This report pulls from 795 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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