Moving Ahead Services
Legal name: MOVING AHEAD SERVICES LLC
BBB rating F — not accredited — Willoughby profile
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUSBBB rating F — not accredited — Willoughby profile
Failure to respond to 9 complaint(s) filed against business - Failure to honor commitment to arbitrate or mediate disputes BBB complaints: 18 complaints in the last 3 years (3 closed in the last 12 months); types: Service or Repair Issues 11, Customer Service Issues 3, Product Issues 2, Billing Issues 1, Order Issues 1; status: 9 unanswered, 7 answered, 1 resolved, 1 unresolved. The person named there (Mr. Jeff Collins) shares a name with the FMCSA owner of record (JEFFREY L COLLINS) — a name match, not proof of common ownership.
Source: BBB profile · as of Sep 3, 2026
- SERIOUSBBB rating F — not accredited — Dublin profile
Failure to respond to 9 complaint(s) filed against business - Failure to honor commitment to arbitrate or mediate disputes The person named there (Mr. Jeffrey Collins, Mr. Jeff Collins) shares a name with the FMCSA owner of record (JEFFREY L COLLINS) — a name match, not proof of common ownership.
Source: BBB profile · as of Sep 3, 2026
- PROBLEMDriver out-of-service rate 30% vs 6.67% national average
3 of 10 driver inspections in the last 24 months ended with the driver placed out of service (as of 09/01/2026).
Source: SAFER snapshot · as of Sep 3, 2026
- PROBLEM2 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 · 2026: 1 (registry data as of 07/31/2026). Categories: Loss and Damage 1, Claim Settlement 1, Other Commercial Complaints 1. Fleet on the registry: 19 trucks — 0.1 complaints per truck.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMBBB: 1★ from 6 reviews
BBB rating 1/5, grade F, 18 complaints in 3 years.
Source: BBB listing · as of Sep 3, 2026
- NOTESelf-declared: “#1”
“ton Westerville Whitehall Worthington Cincinnati, OH 3249 E Kemper Rd #1 Cincinnati, OH 45241 (513) 284-3031 Cincinnati ”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 01/18/2022 (Non-Ratable Review)
01/18/2022 Non-Ratable Review; 02/23/2017 Non-Ratable Review; 03/11/2014 Non-Ratable Review; 05/21/2010 Non-Ratable Review; 04/22/2008 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 2, 2026
- ON RECORDOwner of record: JEFFREY L COLLINS (PRESIDENT), MICHAEL SHUMAR (OPERATION MANAGER), JEFFREY L COLLINS (PRESIDENT), MICHAEL SHUMAR (OPERATION MANAGER)
Company official(s) on the FMCSA registration for USDOT 1657726, MOVING AHEAD SERVICES LLC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Willoughby, OH and Dublin, OH: “Bright Eyed Moving”
BBB: “Moving Ahead Services” — BBB rating F, not accredited, Failure to respond to 9 complaint(s) filed against business - Failure to honor commitment to arbitrate or mediate disputes, started 4/11/2007. BBB: “Moving Ahead Services” — BBB rating F, not accredited, Failure to respond to 9 complaint(s) filed against business - Failure to honor commitment to arbitrate or mediate disputes, started 4/11/2007. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (440) 256-2224 on both records; BBB: website movingaheadservices.com on both records; BBB: address 4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610 matches 4708 Topps Ind. Pkwy., Willoughby, OH, 44094; BBB: address 4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610 matches 4708 Topps Ind. Pkwy., Willoughby, OH 44094; BBB: address 4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610 matches 4708 TOPPS INDUSTRIAL PKWY, WILLOUGHBY, OH 44094-4610; BBB: address 4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610 matches 4708 TOPPS INDUSTRIAL PARKWAY, WILLOUGHBY, OH 44094; BBB: lists movingaheadservices.com as its own page.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — Moving Ahead Services · BBB profile — Moving Ahead Services · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-609826)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- Moving Ahead Services / Bright Eyed MovingWilloughby, OH · Dublin, OHADVERSE RECORDlink strength: strong
- BBB — Moving Ahead Services: BBB rating F · not accredited · Failure to respond to 9 complaint(s) filed against business - Failure to honor commitment to arbitrate or mediate disputes · started 4/11/2007
- BBB — Moving Ahead Services: BBB rating F · not accredited · Failure to respond to 9 complaint(s) filed against business - Failure to honor commitment to arbitrate or mediate disputes · started 4/11/2007
How we linked them: BBB: phone (440) 256-2224 on both records · BBB: website movingaheadservices.com on both records · BBB: address 4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610 matches 4708 Topps Ind. Pkwy., Willoughby, OH, 44094 · BBB: address 4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610 matches 4708 Topps Ind. Pkwy., Willoughby, OH 44094 · BBB: address 4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610 matches 4708 TOPPS INDUSTRIAL PKWY, WILLOUGHBY, OH 44094-4610 · BBB: address 4708 Topps Industrial Pkwy, Willoughby, OH 44094-4610 matches 4708 TOPPS INDUSTRIAL PARKWAY, WILLOUGHBY, OH 44094 · BBB: lists movingaheadservices.com as its own page
What kind of company is this?
Hauls goods under its own federal authority. The company you hire is the company that moves you.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 1657726).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceNot checked for this profile.
- Insurance currently on fileWe have not been able to confirm this company’s insurance status.
- Reviews are consistent across sourcesStar ratings vary by 2.9 stars across Yelp, BBB. Read the actual reviews before deciding.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed fleet size matches verified records15 trucks on website matches 19 power units (FMCSA) from FMCSA SAFER (power units).
- Claimed employee count matches verified records50+ employees on website matches 70 drivers (FMCSA) from FMCSA SAFER (drivers).
Other concerns we want to surface
- •5 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •Low BBB customer review rating (1/5)
- •State licensing still unverified
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 19
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 70
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 2 consumer complaints on fileBy year: 2023: 1 · 2026: 1 · registry data as of Jul 31, 2026 · FMCSA complaint historyLoss and Damage (1)Claim Settlement (1)Other Commercial Complaints (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2022-01-18 Non-Ratable Review; 2017-02-23 Non-Ratable Review; 2014-03-11 Non-Ratable Review; 2010-05-21 Non-Ratable Review; 2008-04-22 Non-Ratable Review
- Physical address
- 4708 TOPPS INDUSTRIAL PKWY, WILLOUGHBY, OH 44094-4610
- Operating authority dockets
- ActiveMC609826Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Not accredited
What the reviews show
6 reviews read across BBB- WEAKYelp 3.9★ (93 reviews) vs BBB 1.0★ (6 reviews): a 2.9-star gap between platforms — BBB rests on fewer than 10 reviews, so the gap is not a reliable signal (all platforms, n=99)
- INFOThe 6 dated BBB reviews we read span 319 days (2025-08-08 to 2026-06-22); the 5 closest together fall within 247 days (BBB, n=6)
- INFOBBB rating 1.0★ from 6 reviews (BBB, n=6)
- INFOBBB grade F (6 customer reviews) (BBB, n=6)
- INFO18 complaints closed with BBB in the last 3 years, 3 in the last 12 months (BBB shows 6 customer reviews; FMCSA record: 19 trucks) (BBB, n=18)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Moving Ahead Services? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Moving Ahead Services? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 2, 2026. First published Sep 3, 2026. This report pulls from 248 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?