Moving Ahead Services
FMCSA registrant: MOVING AHEAD SERVICES LLC
USDOT 1657726 · FMCSA SAFER · observed
BBB rating F — not accredited — Willoughby profile
What we found
Report assembled Oct 11, 2026 · Source observations are dated below- SERIOUSBBB rating F — not accredited — Willoughby profile
Failure to respond to 9 complaint(s) filed against business - Failure to honor commitment to arbitrate or mediate disputes. BBB complaints: 18 complaints in the last 3 years (3 closed in the last 12 months); types: Service or Repair Issues 11, Customer Service Issues 3, Product Issues 2, Billing Issues 1, Order Issues 1; status: 9 unanswered, 7 answered, 1 resolved, 1 unresolved. The person named there ([name withheld]) shares a name with the FMCSA owner of record ([name withheld]) — a name match, not proof of common ownership.
Source: BBB profile · as of Sep 3, 2026
- SERIOUSBBB rating F — not accredited — Dublin profile
Failure to respond to 9 complaint(s) filed against business - Failure to honor commitment to arbitrate or mediate disputes. The person named there ([name withheld], [name withheld]) shares a name with the FMCSA owner of record ([name withheld]) — a name match, not proof of common ownership.
Source: BBB profile · as of Sep 3, 2026
- PROBLEMDriver out-of-service rate 30% vs 6.67% national average
3 of 10 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/09/2026).
Source: SAFER snapshot · as of Oct 11, 2026
- PROBLEM2 consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 1 · 2026: 1 (registry data as of 09/25/2026). Categories: Loss and Damage 1, Claim Settlement 1, Other Commercial Complaints 1. Separately, the registry reports a fleet snapshot of 19 trucks, 0 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Source: FMCSA Protect Your Move — complaint history · as of Oct 11, 2026
- NOTEBBB: 1★ from only 6 reviews
BBB rating 1/5, grade F, 18 complaints in 3 years. 6 reviews are too few to judge on their own; read them.
Source: BBB listing · as of Sep 3, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 01/18/2022 (Non-Ratable Review)
01/18/2022 Non-Ratable Review; 02/23/2017 Non-Ratable Review; 03/11/2014 Non-Ratable Review; 05/21/2010 Non-Ratable Review; 04/22/2008 Non-Ratable Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 11, 2026
- CHECKS OUTActive federal household-goods authority (MC-609826)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; insurance filings on file.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 11, 2026
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC609826 Motor Carrier of Household Goods — Active.
What kind of company is this?
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier. Observed Oct 11, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 11, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- State household-goods licenceNot checked for this profile.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($1,000,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 11, 2026; confirm current coverage before booking.
- Review ratings compared across sourcesBBB has only 6 reviews, too few to compare with Yelp's 93; star ratings differ by 2.9 stars.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrierObserved Oct 11, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 11, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 19
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 70
- Insurance status
- —
- Safety rating
What does this mean?
FMCSA only assigns a safety rating after conducting a Compliance Review (a formal on-site audit). Most carriers have never been audited. About 90% of registered carriers carry no rating. "Not rated" is normal; it does not mean the carrier failed an audit or is unsafe. It only means an audit has not happened. - Not rated
- DOT complaints (FMCSA)
- 2 consumer complaints on fileBy year: 2023: 1 · 2026: 1 · registry data as of Sep 25, 2026 · FMCSA complaint historyLoss and Damage (1)Claim Settlement (1)Other Commercial Complaints (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2022-01-18 Non-Ratable Review; 2017-02-23 Non-Ratable Review; 2014-03-11 Non-Ratable Review; 2010-05-21 Non-Ratable Review; 2008-04-22 Non-Ratable Review
- Physical address
- 4708 TOPPS INDUSTRIAL PKWY, WILLOUGHBY, OH 44094-4610
- Operating authority dockets
- ActiveMC609826Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
Not accreditedListing matched to this business.
Source checked Sep 3, 2026
Listing matched to this business.
Source checked Sep 3, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Moving Ahead Services? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Moving Ahead Services? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: State mover licence, BBB complaints and reviews in full, Phone, address and identifier search, Follow-up on unresolved leads not yet checked; FMCSA insurance filings, State business entity register unresolved.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 1657726 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Sep 3, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 11, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 11, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 11, 2026 | View source |
| FMCSA insurance filings | Last checked more than 30 days agoFMCSA Licensing & Insurance filing history: last read on 2026-08-10, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 10, 2026 | View source |
| State business entity register | Last checked more than 30 days agoSecretary of State entity record: last read on 2026-08-23, more than 30 days ago; a fresh read is required before this lane counts as covered. | Aug 23, 2026 | — |
| State mover licence | Not yet checkedState mover licensing was not checked. | — | — |
| Not available when checkedgoogle: Google Maps returned a page with no business name. Google ratings are read through Google’s licensed Places API, which is not yet connected.. | Sep 3, 2026 | — | |
| Yelp | Checked — record readyelp: listing identity confirmed by phone. | Sep 3, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by website. | Sep 3, 2026 | View source |
| BBB complaints and reviews in full | Not yet checkedThe BBB complaint and review corpus was not retrieved in full. | — | — |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Sep 3, 2026 | View source |
| Phone, address and identifier search | Not yet checkedPhones, addresses, domain and registration numbers were not searched independently of the company name. | — | — |
| Related entities | Checked — record readLinkage computed over the acquired listings. | — | — |
| Follow-up on unresolved leads | Not yet checkedUnresolved leads were not followed up. | — | — |
Ledger evaluated Oct 11, 2026.
Information NMB could not verify
- • Certificate transparency source unavailable — latest recorded lookup could not be completed (research gap, not a company finding)
Report assembled Oct 11, 2026. First published Sep 3, 2026. This report pulls from 254 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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