32 consumer complaints filed with FMCSA in the last four years — 5 for holding goods hostage
2 problems · report assembled Oct 8, 2026
What we found
Report assembled Oct 8, 2026 · Source observations are dated below
SERIOUS
32 consumer complaints filed with FMCSA in the last four years — 5 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2024: 1 · 2025: 9 · 2026: 22 (registry data as of 09/25/2026). Categories: Pickup and Delivery 12, Estimates/Final Charges 10, Claim Settlement 7, Hostage Goods 5, Loss and Damage 5. Separately, the registry reports a fleet snapshot of 0 trucks, 2 tractors, 0 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
The captured federal record lists a carrier role. This alone does not establish current interstate household-goods authority or guarantee who will perform your move.
Interstate HHG carrier authority
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
2 trucks on file
Fleet size reported in federal filings.
What we checked
3 passed1 caution1 failed
Federal operating authority (FMCSA)
Active federal authority: carrier. Observed Oct 8, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
Federal interstate household-goods carrier authority
The captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 8, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
State household-goods licence
Not checked for this profile.
Federal BIPD insurance filing (dated record)
On-file BIPD amount ($1,000,000) met or exceeded the recorded requirement ($1,000,000). Cargo coverage is a separate question. As observed Oct 8, 2026; confirm current coverage before booking.
Cancelled or revoked insurance filings on record
4 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured.
Address and operating-location evidence
The listed address is a retail plaza. Current occupancy and moving, storage and dispatch operations have not been verified. Do not rely on this address as a verified moving facility; see the evidence below.
Serious concerns and company connections
Read these findings before booking or paying a deposit. Key evidence and the action to take are shown below.
Nevada company registration is in Default
Official record
Nevada Secretary of State lists Moving Services NV LLC as Default, checked October 8, 2026.
The company is not listed as Active. Green “Active” labels on the manager and registered-agent entries do not change the entity’s Default status. Federal moving authority is a separate record.
Before you book: Require proof that the company’s registration has been brought current before booking.
Full source note: Nevada company registration is in Default
Nevada Secretary of State lists Moving Services NV LLC as Default, checked October 8, 2026. Entity E17503892021-2 / NV20212228230 was formed September 14, 2021; annual renewal was due September 30, 2026. The separate Active labels describe the agent and manager entries, not the company status. This is a corporate-registration concern, separate from federal moving authority.
Repeated complaints, including goods held hostage
Serious complaint record
32 FMCSA complaints, including 5 involving hostage goods. 23 BBB complaints in three years.
Consumer risk: The sampled complaints describe demands for extra money, delivery delays, and damaged or missing belongings. A high review average does not erase this complaint record.
BBB outcomes: 19 Answered · 3 Resolved · 1 Unresolved. An answer from the company is not the same as a resolved complaint.
These are customer allegations recorded by the agencies, not findings that every allegation is proven. Agency counts may overlap and must not be added together.
Before you book: Resolve questions about extra charges, delivery deadlines and release of your belongings in writing before paying a deposit.
Full source note: Repeated complaints, including goods held hostage
Significant consumer complaint record: FMCSA reports 32 complaints across 2024–2026, including 5 hostage-goods complaints, as of September 25, 2026. BBB lists 23 complaints in three years; its record distinguishes 19 Answered, 3 Resolved and 1 Unresolved. Answered does not mean resolved. The sampled complaints describe extra charges, delivery delays and damaged or missing property; these are customer allegations. The positive BBB review average does not cancel out those complaints. Counts across agencies may overlap and should not be added.
Serious concern — investigate before booking
Listed address is a retail plaza; moving operations are not verified
Operating-location concern
The listed 8425 W Flamingo Rd address is in a multi-tenant commercial plaza.
What the evidence shows: May 2022 Street View shows Gold & Diamond Buyers, Farmers Insurance, a psychic business and House of Nails at the plaza. No mover signage is visible in that view. The June 2025 county list places this company at Suite 3.
What is missing: The evidence reviewed does not establish moving or storage operations, a warehouse, truck parking or dispatch activity at this address. Current Suite 3 occupancy is also unverified. A listed business address does not show where your belongings would actually be held.
The imagery is historical. Retail-plaza occupancy alone does not prove fraud, but the actual operating and storage locations remain unresolved.
Before you book: Do not rely on this address as a verified moving facility. Obtain and independently verify the pickup, storage and dispatch locations before handing over belongings.
Full source note: Listed address is a retail plaza; moving operations are not verified
The listed 8425 W Flamingo Rd address is in a multi-tenant commercial plaza. Google Street View imagery dated May 2022 shows Gold & Diamond Buyers, insurance, psychic and nail businesses, without visible mover signage in that view. Clark County’s June 2025 business-license list names Moving Services NV LLC at Suite 3 with phone 702-330-7777. These records do not verify current Suite 3 occupancy, a warehouse, truck parking or dispatch operations. Confirm the actual operating and storage locations before booking.
Serious concern — investigate before booking
Direct phone link to Alpha Moving Services; customer names Konami
Shared contact confirmed · Company history unresolved
Moving Services NV’s website call button dials 844-572-1800, the same number listed for Alpha Moving Services on Yelp and BBB.
Alpha’s Yelp record: 1.5/5 from 46 reviews. This rating belongs to Alpha; it is not counted as Moving Services NV’s rating.
Customer-reported connection: A June 14, 2025 Yelp review names Moving Services NV, USDOT 4062804, and alleges it previously operated as Alpha Moving Services and Konami Moving and Storage.
The shared phone is documented. The reviewer’s claimed company history has not been established through corporate succession records.
Before you book: Require a written explanation of the Alpha/Konami relationship and confirm the legal company and USDOT number that will actually perform your move.
Full source note: Direct phone link to Alpha Moving Services; customer names Konami
A related-identity lead warrants follow-up: Moving Services NV’s website displays 855-375-0300 but its call button targets 844-572-1800. Alpha Moving Services’ Yelp and BBB pages list that same 844 number. Alpha’s Yelp profile shows 1.5/5 from 46 reviews. A June 14, 2025 review explicitly names Moving Services NV, USDOT 4062804, and alleges continuity with Alpha and Konami. Shared contact information is verified; the claimed corporate succession is not. Alpha’s rating and complaint history are not counted as Moving Services NV’s own rating.
Serious concern — investigate before booking
Aviv Mordechai: manager’s name matches a defendant who pleaded guilty to moving fraud
Identity unconfirmed
Moving Services NV’s manager/president is named Aviv Mordechai. A DOT Inspector General notice identifies Aviv Mordechai as having pleaded guilty in a moving-fraud conspiracy on February 14, 2024.
Connection to Konami: The notice names Konami Moving and Storage. The Alpha Yelp review alleges the same connection.
Conduct described by DOT OIG: DOT OIG describes higher price demands after taking custody of belongings, and stealing or selling goods when customers refused to pay.
The guilty plea is an official recorded fact. Matching the current manager to that defendant still requires conclusive identity verification. No conviction is attributed to this company merely from a matching name.
Before you book: Treat this as a serious unresolved identity concern. Seek a documented explanation of the manager’s connection to the named case before entrusting the company with your property.
Full source note: Aviv Mordechai: manager’s name matches a defendant who pleaded guilty to moving fraud
Enforcement-record lead, identity not conclusively established: a DOT Inspector General notice dated February 14, 2024 reports a moving-fraud conspiracy guilty plea by Aviv Mordechai and names Konami Moving and Storage among the businesses involved. Nevada and FMCSA list the same full name for Moving Services NV’s manager/president. This name match and a customer’s claimed connection require further identity verification; this report does not attribute that conviction to Moving Services NV LLC. The official notice dates the plea to 2024, not 2025 as the Yelp review says.
Positive reviews do not clear the complaint record
Limited review sample
Only 10 BBB written reviews were sampled, dated September 27–October 1, 2026: nine 5-star and one 1-star.
The concentration of recent reviews warrants scrutiny. This limited sample cannot verify the wider review record’s authenticity, and timing alone does not prove fabrication.
Before you book: Give the documented complaints and their outcomes weight alongside star ratings.
Full source note: Positive reviews do not clear the complaint record
Limited review coverage: authenticity remains unverified. Only 10 BBB written reviews were sampled, dated September 27–October 1, 2026: nine 5-star and one 1-star. That narrow, recent sample cannot establish that the wider review record is normal or authentic. Concentration and timing merit scrutiny, but do not by themselves prove fabricated reviews. Read the complaint record alongside the rating.
FMCSA regulatory snapshot
Authority statusWhat does this mean?Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately.
Interstate HHG carrier authorityWhat does this mean?"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below.
TrucksWhat does this mean?FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases.
2
DriversWhat does this mean?Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered.
8
Insurance status
—
Safety rating
—
DOT complaints (FMCSA)
32 consumer complaints on fileBy year: 2024: 1 · 2025: 9 · 2026: 22 · registry data as of Sep 25, 2026 · FMCSA complaint historyPickup and Delivery (12)Estimates/Final Charges (10)Claim Settlement (7)Hostage Goods (5)Loss and Damage (5)Shipment Documents (4)Deceptive Business Practices (3)Weighing (2)
ActiveMC1541904Motor Carrier of Property (Except Household Goods)
ActiveMC1541904Motor Carrier of Household Goods
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
Reviews and complaints — every platform we check
Review report assembled Oct 8, 2026
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
No verified matching listing
No matching listing verified in the sources checked.
Source checked Oct 8, 2026
No verified matching listing
No matching listing verified in the sources checked.
No matching listing verified in the sources checked.
Source checked Oct 8, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with MOVING SERVICES NV? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at MOVING SERVICES NV? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Insurance & authority history
Federal insurance and authority filings that were read, with their dates
Names withheld on this page
The names withheld in the report, with their sources and attribution limits
Owners, officers & related businesses
2 sourced name entries; names may refer to the same person (FMCSA MOTUS carrier record, BBB business profile)
Every review profile we found
1 review profile
Every contact channel on file
7 contact records across all sources
Supporting automated checks
Address, reviews, broker disclosure, website cloning and entity links, each with its date and result, including checks that could not assess
Full source ledger
60 source links across 136 evidence records
How current is this report?
Report assembled Oct 8, 2026. First published Oct 8, 2026. This report pulls from 136 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Alpha Yelp — rating and review
Alpha BBB — matching phone
