National Van Lines
Legal name: National Van Lines, Inc.
19 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage
What we found
Checked Sep 3, 2026 · every line links to its source- SERIOUS19 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 3 · 2024: 3 · 2025: 7 · 2026: 6 (registry data as of 07/31/2026). Categories: Pickup and Delivery 9, Loss and Damage 9, Claim Settlement 7, Shipment Documents 4, Weighing 3. Fleet on the registry: 212 trucks — under 0.1 complaints per truck.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Sep 3, 2026
- PROBLEMRatings disagree sharply between platforms
Google 4.2★ (367 reviews) vs Trustpilot 2.1★ (79 reviews): a 2.1-star gap between platforms
When one platform is glowing and another is not, the difference is the story — read both.
Source: Google listing · Yelp listing · BBB listing · Trustpilot listing · as of Sep 3, 2026
- PROBLEMTrustpilot: 2.1★ from 79 reviews
Trustpilot rating 2.1/5.
Source: Trustpilot listing · as of Sep 3, 2026
- NOTESelf-declared: “top-rated”, “#1”, “rated #1”
“Find A Mover Get Quote 877-590-2810 Search our Site Search America's Top-Rated Long Distance Moving Company Full-Service”. No source is given for any of these claims.
Source: company website · as of Sep 3, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 07/26/2011 (Non-Ratable Review)
07/26/2011 Non-Ratable Review; 03/07/2002 Compliance Review; 10/27/2000 Compliance Review; 05/24/1991 Compliance Review; 04/04/1990 Compliance Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Sep 3, 2026
- ON RECORDOwner of record: MARK DOYLE (PRESIDENT), TIMOTHY HELENTHAL (CHAIRMAN & CEO)
Company official(s) on the FMCSA registration for USDOT 76628, NATIONAL VAN LINES INC.
Source: MOTUS · as of Sep 3, 2026
- ON RECORDOther locations under this brand in Broadview, IL: “National Van Lines, Inc.”
BBB: “National Van Lines, Inc.” — BBB rating A+, started 6/21/1929. These share this company's website, so they are the same brand's other locations — a branch, agent or franchise — rather than one company trading under two names. Linked by: BBB: phone (708) 493-8973 on both records; BBB: phone (800) 323-1962 on both records; BBB: phone (877) 370-2962 on both records; BBB: website nationalvanlines.com on both records; BBB: address National Van Lines, Inc., 2800 W. Roosevelt Road matches 2800 West Roosevelt Road, Broadview, IL, 60155; BBB: address National Van Lines, Inc., 2800 W. Roosevelt Road matches 2800 West Roosevelt Road, Broadview, IL 60155; BBB: address National Van Lines, Inc., 2800 W. Roosevelt Road matches 2800 W ROOSEVELT RD, BROADVIEW, IL 60155-3756.
Ask which company holds the operating authority and insurance for your move, and get it in writing.
Source: BBB profile — National Van Lines, Inc. · as of Sep 3, 2026
- CHECKS OUTActive federal household-goods authority (MC-42866)
FMCSA: ACTIVE; authorized for Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods; insurance filings on file.
Source: SAFER snapshot · MOTUS · as of Sep 3, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 24 complaints in the last 3 years (4 closed in the last 12 months); types: Service or Repair Issues 13, Delivery Issues 7, Order Issues 2, Billing Issues 1, Sales and Advertising Issues 1; status: 21 answered, 3 resolved.
Source: BBB profile · as of Sep 3, 2026
Other identities of this operator
Listings under another name, city or website that share this business's phone, address, website, people or an explicit cross-reference. A shared brand name alone is never enough to appear here.
- National Van Lines, Inc.Broadview, ILON RECORDlink strength: strong
- BBB — National Van Lines, Inc.: BBB rating A+ · started 6/21/1929
How we linked them: BBB: phone (708) 493-8973 on both records · BBB: phone (800) 323-1962 on both records · BBB: phone (877) 370-2962 on both records · BBB: website nationalvanlines.com on both records · BBB: address National Van Lines, Inc., 2800 W. Roosevelt Road matches 2800 West Roosevelt Road, Broadview, IL, 60155 · BBB: address National Van Lines, Inc., 2800 W. Roosevelt Road matches 2800 West Roosevelt Road, Broadview, IL 60155 · BBB: address National Van Lines, Inc., 2800 W. Roosevelt Road matches 2800 W ROOSEVELT RD, BROADVIEW, IL 60155-3756
Changes on the public record
We re-read this company's FMCSA record — and its state licence where the state publishes one — every day. These are the changes we observed in the last 90 days.
- Aug 22, 2026INFONew Entrant Program status: CURRENTLY IN NEW ENTRANT PROGRAM. (NEVER IN NEW ENTRANT PROGRAM → CURRENTLY IN NEW ENTRANT PROGRAM)
- Aug 22, 2026INFOFleet on record now 172 power unit(s), 136 driver(s). (212 units / 160 drivers → 172 units / 136 drivers)
- Aug 20, 2026MEDIUMUSDOT status changed from unknown to ACTIVE.
- Aug 20, 2026MEDIUMOperating authority changed: AUTHORIZED FOR: (Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods).
- Aug 20, 2026INFOFMCSA safety rating: Satisfactory.
- Aug 20, 2026INFOFederal record address changed to 2800 W ROOSEVELT RD, BROADVIEW, IL 60155-3756. (2800 W ROOSEVELT RD, BROADVIEW, IL, 60155-3756 → 2800 W ROOSEVELT RD, BROADVIEW, IL 60155-3756)
- Aug 20, 2026MEDIUM1 new consumer complaint filed with FMCSA (18 → 19 in the last four years).
- Aug 20, 2026INFOFleet on record now 212 power unit(s), 160 driver(s). (0 units / 160 drivers → 212 units / 160 drivers)
What kind of company is this?
Registered as both. Even with its own trucks, it can legally hand your move to a different company. Confirm in writing who actually performs your move.
Federally authorized to move household goods across state lines.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federally licensed (FMCSA)Active federal authority on file with FMCSA (USDOT 76628).
- Authorized to move household goodsFMCSA confirms household goods (HHG) carrier authority. This mover is allowed to move home contents.
- State household-goods licenceWe could not complete the Illinois Commerce Commission (ICC) lookup (checked Aug 12, 2026). This is a gap in our check, not a finding about the company.
- Insurance currently on fileOn-file coverage ($750,000) meets or exceeds federal requirement ($750,000).
- No history of cancelled insuranceNo cancelled or revoked insurance filings on record.
- Reviews are consistent across sourcesStar ratings are within 1.9 stars of each other across 3 review sources.
- Listed city matches federal recordsThis business advertises as based in Broadview, but federal and state regulatory records list its physical address in Broadviews.
- Operates under a single brand nameNo alternate marketing brand names found on the company website.
- Claimed years in business matches verified recordssince 1929 on website matches 97 years (since 6/21/1929) from BBB business profile.
- Claimed fleet size matches verified recordsWebsite says 15 trucks but FMCSA SAFER (power units) shows 172 power units (FMCSA). The claim is materially lower than verified.
- Claimed employee count matches verified recordsWebsite says 400+ agents but FMCSA SAFER (drivers) shows 136 drivers (FMCSA), about 2.9× the verified value.
Other concerns we want to surface
- •8 medium-confidence identity matches awaiting review (advisory; does not block publishing)
- •State licensing still unverified
- •Address legitimacy check: serious concern
FMCSA regulatory snapshot
- Authority status
What does this mean?
"Authority" is the FMCSA permission to operate as a federal interstate carrier. NOT AUTHORIZED / INACTIVE means the carrier cannot legally accept interstate moves under federal rules. ACTIVE means they have permission to operate. - AUTHORIZED FOR: Motor Carrier of Property (Except Household Goods); Broker of Household Goods; Broker of Property (Except Household Goods); Motor Carrier of Household Goods
- Carrier operation
- Interstate
- Authorized for HHG
What does this mean?
"HHG" stands for Household Goods, the federal category covering home moves. A carrier without HHG authority is not allowed to move home contents across state lines under federal law. - Yes
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 172
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 136
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 19 consumer complaints on fileBy year: 2023: 3 · 2024: 3 · 2025: 7 · 2026: 6 · registry data as of Jul 31, 2026 · FMCSA complaint historyPickup and Delivery (9)Loss and Damage (9)Claim Settlement (7)Shipment Documents (4)Weighing (3)Hostage Goods (3)Deceptive Business Practices (3)Estimates/Final Charges (2)Operating Authority (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2011-07-26 Non-Ratable Review; 2002-03-07 Compliance Review; 2000-10-27 Compliance Review; 1991-05-24 Compliance Review; 1990-04-04 Compliance Review
- Physical address
- 2800 W ROOSEVELT RD, BROADVIEW, IL 60155-3756
- Operating authority dockets
- ActiveMC42866Motor Carrier of Household GoodsActiveMC42866Broker of Household GoodsActiveMC42866Motor Carrier of Property (Except Household Goods)ActiveMC42866Broker of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. This is what Illinois Commerce Commission (ICC) shows as of Aug 12, 2026.
Reviews and complaints — every platform we check
Each platform is shown whether or not this company has a listing. “No listing found” means we searched by name and city and nothing matched — it is a fact, not a rating.
Accredited
What the reviews show
30 reviews read across BBB, TrustpilotThe website says 4.2★. We could read 854 (Google 367, Yelp 348, BBB 60, Trustpilot 79).
- NOTABLEGoogle 4.2★ (367 reviews) vs Trustpilot 2.1★ (79 reviews): a 2.1-star gap between platforms (all platforms, n=446)
- WEAK11 of the 20 Trustpilot reviewers whose review history is visible have written only this one review (Trustpilot, n=20)
- Trustpilot · Ivan Bliminse · 2026-08-01 · 2★: “My wife reached out to National Van Lines as we prepared for a move from South Carolina to Michigan. We had a very bad experience with another moving company for the move to SC, which my wife…” source
- Trustpilot · Gunn · 2026-07-30 · 1★: “We have had horrible experience with National Van Lines in a move from AZ to DEN - they are over a week past due on delivery and come to find out our furniture was put in warehouse after pickup in AZ…” source
- Trustpilot · Laura Roberts · 2026-06-15 · 5★: “Our moving coordinator, Fazal, was excellent. He explained the process to get an accurate quote and he was there for me when I had questions. The office staff was also very helpful. Our driver Kevin…” source
- Trustpilot · Patty Dirksmeyer · 2025-07-14 · 1★: “After my load was picked up, I could not reach anyone to get a delivery date. The movers called me to let me know they were 7 minutes away on the delivery day, so no advanced warning. The load was…” source
- INFOThe 10 dated BBB reviews we read span 156 days (2026-03-21 to 2026-08-23); the 5 closest together fall within 38 days (BBB, n=10)
- INFOThe 20 dated Trustpilot reviews we read span 710 days (2024-09-09 to 2026-08-19); the 5 closest together fall within 23 days (Trustpilot, n=20)
- INFOTrustpilot rating 2.1★ from 79 reviews (Trustpilot, n=79)
- INFO24 complaints closed with BBB in the last 3 years, 4 in the last 12 months (BBB shows 60 customer reviews; FMCSA record: 172 trucks) (BBB, n=24)
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with National Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at National Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
The complete record below is compiled from official sources. Access requires a one-time fee, shown at checkout.
Last refreshed Sep 3, 2026. First published Sep 3, 2026. This report pulls from 1167 pieces of information across federal, state, review, and identity sources, and is re-checked on a regular cadence. Every claim above links back to its original source.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
Spotted something off?