National Van Lines
FMCSA registrant: NATIONAL VAN LINES INC
USDOT 76628 · FMCSA SAFER · observed
20 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage
What we found
Report assembled Oct 14, 2026 · Source observations are dated below- SERIOUS20 consumer complaints filed with FMCSA in the last four years — 3 for holding goods hostage
FMCSA's National Consumer Complaint Database (via the Protect Your Move registry) — by year: 2023: 3 · 2024: 3 · 2025: 7 · 2026: 7 (registry data as of 09/25/2026). Categories: Pickup and Delivery 10, Loss and Damage 9, Claim Settlement 7, Shipment Documents 4, Weighing 3. Separately, the registry reports a fleet snapshot of 105 trucks, 107 tractors, 215 trailers; this does not measure moves completed during the complaint period.
Hostage-goods complaints mean customers told FMCSA this company held their belongings until they paid more than the estimate.
Source: FMCSA Protect Your Move — complaint history · as of Oct 14, 2026
- PROBLEM6 of the 56 dated BBB reviews we read fall within 30 days (2023-10-10 to 2023-11-05); BBB shows 56 reviews in total over at least 35 months, which spread evenly would be about 1.6 per 30 days
We read 76 reviews across BBB and Trustpilot; one signal stands out — 6 of the 56 dated BBB reviews we read fall within 30 days (2023-10-10 to 2023-11-05); BBB shows 56 reviews in total over at least 35 months, which spread evenly would be about 1.6 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud. Separately, 1 note on the company's review claims vs its record is listed below.
Source: BBB review — Mark S · BBB review — Annette C · BBB review — AHK · BBB listing · as of Oct 9, 2026
- PROBLEMRatings disagree sharply between platforms
BBB 4.1★ (56 reviews) vs Trustpilot 2.0★ (80 reviews): a 2.1-star gap between platforms Rating and review count observations: bbb: 2026-10-09T22:43:05.648Z; trustpilot: 2026-10-14T08:00:30.447993+00:00.
When one platform is glowing and another is not, the difference is the story — read both.
Source: BBB listing · Trustpilot listing
- PROBLEM
- NOTESelf-declared: “top-rated”
“Top-Rated Long Distance Movers”. This is the company's own marketing statement; this wording alone does not establish an independent ranking.
Source: company website · as of Oct 9, 2026
- ON RECORDThe five most recent FMCSA investigations on record — most recent 07/26/2011 (Non-Ratable Review)
07/26/2011 Non-Ratable Review; 03/07/2002 Compliance Review; 10/27/2000 Compliance Review; 05/24/1991 Compliance Review; 04/04/1990 Compliance Review. FMCSA publishes only the five most recent investigations, so there may be more. No FMCSA enforcement cases in the last six years.
Source: FMCSA SMS overview · as of Oct 14, 2026
- ON RECORDIllinois Secretary of State Business Entity Search could not be checked in this report
The register could not be read. Business registration is not a mover licence. No search results could be confirmed because the official register's submission endpoint failed during the attempted search. Because no results page was readable, no entity record fields (entity ID, type, status, dates, registered agent, officers, address, record URL, or source date) could be confirmed. The requested legal-name searches (National Van Lines, Inc.; NATIONAL VAN LINES INC; National Van Lines) and the suffixless/partial variants could not be completed or read through to results. The register search was blocked: The Illinois Secretary of State Business Entity Search form was reachable, but submitting the search to https://apps.ilsos.gov/businessentitysearch/businessentitysearch failed with ERR_HTTP2_PROTOCOL_ERROR / 'This site can’t be reached'; no results page could be read.
- ON RECORDEvery exposed BBB review and complaint record was read: 56 reviews, 22 public complaints
Reviews 2023-10-10 to 2026-08-23. Public complaints 2023-11-08 to 2026-08-24 (BBB status counts: 19 answered, 4 resolved; “answered” is not “resolved”). BBB counts 1 further complaint it does not publish. Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 9, 2026
- CHECKS OUTActive federal household-goods authority (MC-42866)
FMCSA: ACTIVE; authorized for Motor Carrier of Household Goods; Broker of Household Goods; Motor Carrier of Property (Except Household Goods); Broker of Property (Except Household Goods); insurance filings on file.
Source: Captured FMCSA record · as of Oct 14, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 23 complaints in the last 3 years (5 closed in the last 12 months); types: Service or Repair Issues 12, Delivery Issues 8, Billing Issues 1, Order Issues 1, Advertising/Sales Issues 1; status: 19 answered, 4 resolved. Source observations: accreditation 2026-10-14T09:56:05.232224+00:00; complaint count 2026-10-09T22:43:05.648Z; rating and review count 2026-10-09T22:43:05.648Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile
Changes on the public record
Changes observed in this company's federal and state records during the last 90 days. Each entry shows when the change was observed.
- Oct 1, 2026MEDIUMNew operating authority on record: MC42866 Motor Carrier of Household Goods — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC42866 Broker of Household Goods — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC42866 Motor Carrier of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUMNew operating authority on record: MC42866 Broker of Property (Except Household Goods) — Active.
- Oct 1, 2026MEDIUM1 new consumer complaint filed with FMCSA (19 → 20 in the last four years).
What kind of company is this?
The captured federal record lists broker and carrier roles. Registration alone does not establish current authority. Confirm in writing which company will perform your move.
The captured FMCSA record reports interstate household-goods authority. Confirm its current status and the operating carrier before booking.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)Active federal authority: carrier and broker. Observed Oct 14, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record reports interstate household-goods carrier authority. Observed Oct 14, 2026. Confirm the actual operating carrier and any separate operating restrictions for your move.
- Federal broker authorityThe captured record reports active broker authority: arranging transportation, not hauling goods as the carrier. Observed Oct 14, 2026.
- State household-goods licenceWe could not complete the Illinois Commerce Commission (ICC) lookup (checked Aug 12, 2026). This is a gap in our check, not a finding about the company.
- Federal BIPD insurance filing (dated record)On-file BIPD amount ($1,000,000) met or exceeded the recorded requirement ($750,000). Cargo coverage is a separate question. As observed Oct 14, 2026; confirm current coverage before booking.
- Cancelled or revoked insurance filings on record2 cancelled or revoked insurance filings on record with FMCSA. Review the filing dates and reasons. This history does not by itself mean the company is currently uninsured. One cancellation left no filing of the same coverage in effect on the cancellation date (SURETY cancelled 2013-01-10, next filing effective 2013-01-15). For 1 of them FMCSA records a filing of the same coverage type in effect on the cancellation date. FMCSA’s files hold 15 filing records for these 13 filings; 1 later record on filings that had already ended and 1 replacement record dated the filing’s own effective date are listed but not counted. FMCSA’s authority history also records 3 involuntary revocation actions (served 2021-04-29, disposition DISCONTINUED REVOCATION decided 2021-06-08; served 2012-12-14, disposition DISCONTINUED REVOCATION decided 2012-12-20; served 1997-04-22, disposition DISCONTINUED REVOCATION decided 1997-05-13) and 7 authority actions with a revocation, suspension or out-of-service disposition (GRANTED served 1985-03-14, disposition REVOKED decided 1989-01-31; GRANTED served 1984-12-27, disposition REVOKED decided 1989-01-31; GRANTED served 1984-01-18, disposition REVOKED decided 1989-01-31; GRANTED served 1983-08-15, disposition REVOKED decided 1989-01-31; GRANTED served 1983-06-27, disposition REVOKED decided 1989-01-31; GRANTED served 1983-06-15, disposition REVOKED decided 1989-01-31; GRANTED served 1982-04-30, disposition REVOKED decided 1989-01-31).
- Review ratings compared across sourcesStar ratings differ by 2.1 stars across BBB, Trustpilot. Read reviews on each platform before relying on any single rating.
- Address and operating-location evidenceProperty use and a customer-accessible operating facility have not been established. A registered address, mailing address and local office can serve different purposes.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - Active federal authority: carrier and brokerObserved Oct 14, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - Yes — authority recordedObserved Oct 14, 2026
- Operating status
- ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 172
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 136
- Insurance status
- —
- Safety rating
- Satisfactory
- DOT complaints (FMCSA)
- 20 consumer complaints on fileBy year: 2023: 3 · 2024: 3 · 2025: 7 · 2026: 7 · registry data as of Sep 25, 2026 · FMCSA complaint historyPickup and Delivery (10)Loss and Damage (9)Claim Settlement (7)Shipment Documents (4)Weighing (3)Hostage Goods (3)Deceptive Business Practices (3)Estimates/Final Charges (2)Operating Authority (1)
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS recordInvestigations: 2011-07-26 Non-Ratable Review; 2002-03-07 Compliance Review; 2000-10-27 Compliance Review; 1991-05-24 Compliance Review; 1990-04-04 Compliance Review
- Physical address
- 2800 W ROOSEVELT RD BROADVIEW, IL 60155-3756
- Operating authority dockets
- ActiveMC42866Motor Carrier of Household GoodsActiveMC42866Broker of Household GoodsActiveMC42866Motor Carrier of Property (Except Household Goods)ActiveMC42866Broker of Property (Except Household Goods)
A company can hold several federal dockets over its lifetime. Only an Active docket grants operating authority. An inactive one is history, not a violation.
State household-goods licence
In-state moves are governed by the state, not the FMCSA. We tried to read Illinois Commerce Commission (ICC) on Aug 12, 2026.
State business entity record
Illinois Secretary of State Business Entity Search · checked Oct 9, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: No search results could be confirmed because the official register's submission endpoint failed during the attempted search.
- Limitation: Because no results page was readable, no entity record fields (entity ID, type, status, dates, registered agent, officers, address, record URL, or source date) could be confirmed.
- Limitation: The requested legal-name searches (National Van Lines, Inc.; NATIONAL VAN LINES INC; National Van Lines) and the suffixless/partial variants could not be completed or read through to results.
- Limitation: The register search was blocked: The Illinois Secretary of State Business Entity Search form was reachable, but submitting the search to https://apps.ilsos.gov/businessentitysearch/businessentitysearch failed with ERR_HTTP2_PROTOCOL_ERROR / 'This site can’t be reached'; no results page could be read.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Possible business match. Confirm the listing before relying on its rating.
Source checked Oct 9, 2026
Source checked Oct 9, 2026
AccreditedListing matched to this business.
Profile identity checked Oct 14, 2026 · stored evidence
Accreditation checked Oct 14, 2026 · stored evidence
Complaints checked Oct 9, 2026 · stored evidence
Rating and review count checked Oct 9, 2026 · stored evidence
Listing matched to this business.
Profile identity checked Oct 14, 2026 · stored evidence
Rating and review count checked Oct 14, 2026 · stored evidence
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with National Van Lines? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at National Van Lines? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Incomplete: Google unresolved.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 76628 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 9, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 14, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 14, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 14, 2026 | View source |
| FMCSA insurance filings | Checked — record readFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-14 for USDOT 76628 (MC42866); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-13: 13 insurance filings from 15 filing records (11 replaced, 2 cancelled); of the 2 cancelled filings, 1 had a filing of the same coverage in effect on the cancellation date and 1 had none; 1 later termination record on filings that had already ended, not counted again; 1 replacement record dated the filing's own effective date, not counted as an end; 3 filings listed as active or pending in the MOTUS insurance file; 23 authority actions, including 3 involuntary revocation actions (3 discontinued); 7 actions with a revocation, suspension or out-of-service disposition; 0 revocation or suspension orders. | Oct 14, 2026 | View source |
| State business entity register | Not available when checkedIllinois Secretary of State Business Entity Search: not available when checked. | Oct 9, 2026 | — |
| State mover licence | Not available when checkedIllinois Commerce Commission (ICC): the source was not available when checked. | Aug 12, 2026 | — |
| Unresolved — identity not confirmedgoogle: a listing was read but its identity is probable. | Oct 9, 2026 | View source | |
| Yelp | Checked — no match in the recorded scopeyelp: bounded search found no matching listing; this is not proof none exists. | Oct 9, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by phone, website, address. | Oct 9, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 56/56 reviews, 22/22 public complaints, 1 hidden. | Oct 9, 2026 | View source |
| Trustpilot | Checked — record readtrustpilot: listing identity confirmed by website domain. | Oct 9, 2026 | View source |
| Phone, address and identifier search | Checked — record read6 identifier search(es) without the company name; 54 lead(s), 0 under another name. | Oct 9, 2026 | — |
| Related entities | Checked — record readNo other-name lead shared a strong identifier. | Oct 9, 2026 | — |
| Follow-up on unresolved leads | Checked — record read2 follow-up question(s) researched; 2 remain unresolved or only partly resolved. | Oct 9, 2026 | — |
Ledger evaluated Oct 14, 2026.
Report assembled Oct 14, 2026. First published Sep 3, 2026. This report pulls from 1368 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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