Smoove LLC
FMCSA registrant: SMOOVE LLC
USDOT 3810402 · FMCSA SAFER · observed
It cannot legally perform interstate household moves under federal rules.
What we found
Report assembled Oct 13, 2026 · Source observations are dated below- CRITICALNo federal operating authority
SAFER operating-authority status: NOT AUTHORIZED. The carrier declares interstate operation to FMCSA. The website advertises interstate moves.
It cannot legally perform the interstate household moves it advertises.
Source: Captured FMCSA record · Captured FMCSA record · as of Oct 13, 2026
- PROBLEMDriver out-of-service rate 16.7% vs 6.67% national average
1 of 6 driver inspections in the last 24 months ended with the driver placed out of service (as of 10/11/2026).
Source: SAFER snapshot · as of Oct 13, 2026
- PROBLEM2 hidden spam links on the site
Examples: “WTStudio”, “OptimizeIt.ai”. These have nothing to do with moving and 1 are positioned off-screen so visitors never see them.
Link spam like this means the site is either compromised or bought from a link-farming SEO vendor.
Source: company website · as of Oct 9, 2026
- PROBLEM14 of the 96 dated BBB reviews we read fall within 30 days (2026-03-30 to 2026-04-26); BBB shows 96 reviews in total over at least 35 months, which spread evenly would be about 2.7 per 30 days
We read 96 reviews across BBB; one signal stands out — 14 of the 96 dated BBB reviews we read fall within 30 days (2026-03-30 to 2026-04-26); BBB shows 96 reviews in total over at least 35 months, which spread evenly would be about 2.7 per 30 days. Read the cited reviews yourself. Clustering in review dates is a timing observation. Timing alone does not establish whether reviews are authentic or fabricated, or whether the business engaged in fraud.
Source: BBB review — Christina F · BBB review — Arty F · BBB review — Moki P · BBB listing · as of Oct 9, 2026
- CAUTIONThe federal address uses apartment-style formatting
FMCSA principal place of business: 1780 CREEKSIDE DRIVE APT 1421, FOLSOM, CA 95630. Record observed 2026-10-13T06:32:46.089Z.
Address formatting alone does not establish property use or whether this business has offices, a depot, or other facilities. Confirm its current operating location directly.
Source: federal address record · as of Oct 13, 2026
- NOTESelf-declared: “top-rated”
“Top-rated movers”. This is the company's own marketing statement; this wording alone does not establish an independent ranking.
Source: company website · as of Oct 9, 2026
- NOTEFollow-up on a related business: partly established
The permitted Voxme article identifies a Sacramento business named Smoove, owned by [name withheld], with the listed phone 916-458-4411, email lets@movesmooth.me, and website movesmooth.me, but it does not establish that business as Smoove LLC in Folsom or establish a legal relationship.
No state-register or FMCSA page is permitted by the source constraint, so official formation, registration, USDOT/FMCSA details, Folsom address, shared people, and any succession or rebranding statement remain unverified; the article itself contains no consumer statement about succession or rebranding.
Ask the company what its relationship is to the other business before you book.
Source: Best Moving Companies in Sacramento (2025-08-14) · as of Oct 9, 2026
- NOTEFollow-up on a related business: partly established
The YouTube page identifies the business as SMOOVE LLC and states that it serves California and nationwide moves while listing (916) 458-4411 and MoveSmooth.me for bookings.
The permitted source does not verify a California state filing, FMCSA record, Folsom address, shared people, ownership, succession, rebranding, or any consumer statement; it also does not print a calendar posting date.
Ask the company what its relationship is to the other business before you book.
Source: Moving company | Sacramento, San Francisco, Los Angeles | SMOOVE LLC - smooth moving · as of Oct 9, 2026
- ON RECORDUSDOT 3810402: 1 power unit, 1 driver reported
FMCSA records 1 power unit and 1 driver for USDOT 3810402 (SMOOVE LLC), with 12,000 miles reported for 2023. These are the figures on this registration, not a measurement of the entire brand, its agents, or its capacity over time.
Source: SAFER snapshot · as of Oct 13, 2026
- ON RECORDNo consumer complaints filed with FMCSA in the last four years
FMCSA's National Consumer Complaint Database shows no complaints against USDOT 3810402 in the last four years (registry data as of 09/25/2026).
Source: FMCSA Protect Your Move — complaint history · as of Oct 13, 2026
- ON RECORDCalifornia Secretary of State bizfile Online could not be checked in this report
The register could not be read. Business registration is not a mover licence. No search was actually submitted on the official register. The legal names and DBA name could not be searched separately because the register was blocked before the search interface loaded. No result list or entity record pages could be read, so no matches, entity IDs, statuses, formation dates, agents, officers, addresses, source dates, or record URLs could be confirmed. The register search was blocked: The official California Secretary of State bizfile Online business-search URL was blocked by an Incapsula security challenge before the search interface loaded; the page displayed an unsuccessful-request challenge rather than the register.
- ON RECORDEvery exposed BBB review and complaint record was read: 96 reviews, 1 public complaints
Reviews 2023-10-11 to 2026-09-24. Public complaints 2024-12-08 to 2024-12-08 (BBB status counts: 1 resolved; “answered” is not “resolved”). Complete retrieval of the exposed record is not proof the reviews are authentic or that nothing was removed.
Source: BBB profile · BBB complaints · as of Oct 9, 2026
- CHECKS OUTBBB rating A+ (accredited)
BBB complaints: 1 complaint in the last 3 years (0 closed in the last 12 months); types: Service or Repair Issues 1; status: 1 resolved. Source observations: accreditation 2026-10-09T05:40:22.285Z; complaint count 2026-10-09T05:40:22.285Z; rating and review count 2026-10-09T05:40:22.285Z.
A BBB letter grade is BBB's own assessment; it is not an endorsement, a licence check or a clearance of the company.
Source: BBB profile
What kind of company is this?
The captured federal record lists broker and carrier roles. Registration alone does not establish current authority. Confirm in writing which company will perform your move.
How long this company’s website has existed, from Internet Archive records. Very new websites are a common scam signal.
Fleet size reported in federal filings.
What we checked
- Federal operating authority (FMCSA)No active federal authority captured. Observed Oct 13, 2026. Carrier, broker and freight-forwarder authority are separate categories. This federal result does not determine its eligibility for in-state moves; see the separate state-registry check.
- Federal interstate household-goods carrier authorityThe captured FMCSA record does not show interstate household-goods carrier authority. Observed Oct 13, 2026. This does not rule out separate broker authority; see the category-specific federal dockets. It does not determine eligibility for in-state moves or another operating carrier.
- State household-goods licenceWe could not complete the California Bureau of Household Goods and Services (BHGS) lookup (checked Aug 30, 2026). This is a gap in our check, not a finding about the company.
- Federal insurance statusWe do not have a consistent, dated insurance amount observation matched to this company’s USDOT. This is a verification gap, not a finding that the company is uninsured.
- No cancelled insurance filings in the records read; later history not readNo cancelled or revoked filings were identified in the records reviewed, which do not cover this company’s full filing history. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked.
- Address and operating-location evidenceThe federal address uses apartment-style formatting. See the dated sources and address roles below; these signals alone do not establish improper operation.
Address use and operating locations
A registered office, mailing address and operating facility can be different places. Residential or mailbox use alone does not establish improper operation.
No current source-backed property-use determination is available. This is a verification gap, not proof of a false address or a verified operating facility.
Company connections
Other businesses that share an identifier with this company, searched Oct 9, 2026. A shared phone, email, address or registration number is a documented fact. On its own it does not establish common ownership or a corporate relationship; that is stated separately for each entry.
Follow-up on unresolved leads
Each question below was checked against further sources on Oct 9, 2026. The conclusion states only what those sources establish; what remains unverified is stated beside it.
- What is the relationship between this company and the business on voxme.com, which shares its phone number its website dials (916) 458-4411 and email address lets@movesmooth.me?Partially resolved
Prompted by: https://www.voxme.com/blog/best-moving-companies-in-sacramento · checked Oct 9, 2026
The permitted Voxme article identifies a Sacramento business named Smoove, owned by [name withheld], with the listed phone 916-458-4411, email lets@movesmooth.me, and website movesmooth.me, but it does not establish that business as Smoove LLC in Folsom or establish a legal relationship.
No state-register or FMCSA page is permitted by the source constraint, so official formation, registration, USDOT/FMCSA details, Folsom address, shared people, and any succession or rebranding statement remain unverified; the article itself contains no consumer statement about succession or rebranding.
- Observed fact: Best Moving Companies in Sacramento · dated Aug 14, 2025 · retrieved Oct 9, 2026“- August 14, 2025 ## Smoove **Founded:** 2021 **Owner:** [name withheld] **Address:** 2333 Northrop Ave Unit #213B, Sacramento, CA 95825”
- What is the relationship between this company and the business on youtube.com, which shares its phone number its website dials (916) 458-4411?Partially resolved
Prompted by: https://www.youtube.com/watch?v=93AKvb893RI · checked Oct 9, 2026
The YouTube page identifies the business as SMOOVE LLC and states that it serves California and nationwide moves while listing (916) 458-4411 and MoveSmooth.me for bookings.
The permitted source does not verify a California state filing, FMCSA record, Folsom address, shared people, ownership, succession, rebranding, or any consumer statement; it also does not print a calendar posting date.
- Observed fact: Moving company | Sacramento, San Francisco, Los Angeles | SMOOVE LLC - smooth moving · retrieved Oct 9, 2026“Looking for a reliable moving company in California? Smoove is your go-to expert for hassle-free moves! We offer a full range of moving services in Sacramento, San Francisco, and Los Angeles, as well as nationwide relocations.”
FMCSA regulatory snapshot
- Authority status
What does this mean?
Federal operating authority is category-specific: carrier, broker and freight-forwarder roles are separate. An active registration or one active role does not establish household-goods carrier authority. Operating restrictions are checked separately. - No active federal authority capturedObserved Oct 13, 2026
- Carrier operation
- Interstate
- Interstate HHG carrier authority
What does this mean?
"HHG" means Household Goods. This field checks interstate carrier authority, not separate broker authority. A "No" here does not rule out broker authority; consult the category-specific federal dockets below. - No — not shown in the captured recordObserved Oct 13, 2026
- Operating status
What does this mean?
This means the company's USDOT registration is active in the FMCSA database. It does NOT mean the company is authorized to operate as a federal interstate mover. See "Authority status" above for that. A carrier can have an ACTIVE USDOT registration but still not be authorized to do interstate moves. - ACTIVE
- Trucks
What does this mean?
FMCSA calls these "power units", meaning trucks, tractors, and other registered moving vehicles the carrier owns or leases. - 1
- Drivers
What does this mean?
Drivers the carrier has registered with FMCSA. This is the official number; some carriers operate with more drivers than registered. - 1
- Insurance status
- —
- Safety rating
- —
- DOT complaints (FMCSA)
- No consumer complaints filed with FMCSA in the last four yearsBy year: none in the last four years · registry data as of Sep 25, 2026 · FMCSA complaint history
- FMCSA enforcement & investigations
- No enforcement cases (six years) · SMS record
- Physical address
- 1780 CREEKSIDE DRIVE APT 1421, FOLSOM, CA 95630
State household-goods licence
In-state moves are governed by the state, not the FMCSA. We tried to read California Bureau of Household Goods and Services (BHGS) on Aug 30, 2026.
State business entity record
California Secretary of State bizfile Online · checked Oct 9, 2026. A business-entity registration is separate from federal moving authority and from a state mover licence.
- Limitation: Business registration is not a mover licence.
- Limitation: No search was actually submitted on the official register.
- Limitation: The legal names and DBA name could not be searched separately because the register was blocked before the search interface loaded.
- Limitation: No result list or entity record pages could be read, so no matches, entity IDs, statuses, formation dates, agents, officers, addresses, source dates, or record URLs could be confirmed.
- Limitation: The register search was blocked: The official California Secretary of State bizfile Online business-search URL was blocked by an Incapsula security challenge before the search interface loaded; the page displayed an unsuccessful-request challenge rather than the register.
Reviews and complaints — every platform we check
Listings are matched using company names, addresses, phone numbers and websites. Reviews belong to the business or location shown.
Source checked Oct 9, 2026
Possible business match. Confirm the listing before relying on its rating.
Source checked Oct 9, 2026
AccreditedListing matched to this business.
Profile identity checked Oct 9, 2026 · stored evidence
Accreditation checked Oct 9, 2026 · stored evidence
Complaints checked Oct 9, 2026 · stored evidence
Rating and review count checked Oct 9, 2026 · stored evidence
Source checked Oct 9, 2026
Detailed listing checks and review analysis are included in the full report.
Verified customer experience reports
Structured accounts from customers who proved their move with a bill of lading or final invoice, a verified email, and a verified phone. No star ratings, no anonymous reviews, and nothing a company can pay to change — how this works.
No verified customer reports yet. Only customers who can document their move may submit one — that keeps the count honest, and it means it grows slowly.
Moved with Smoove LLC? — you will need your bill of lading or final invoice, and a phone that can receive a code.
Work at Smoove LLC? Claim this profile to respond publicly to reports. Claiming is free and never changes the records on this page.
The full verification report
Each section of the full report names its sources: official federal and state records, the company's own website, review platforms and other public pages. Access requires a one-time fee, shown at checkout.
Research coverage
What this report checked, source by source. Coverage describes the scope of the report; it does not grade the company. A search with no match applies only to the named source, date and recorded scope; it does not establish that no cases exist.
Checked 11 of 16 applicable sources. Not available when checked: FMCSA insurance filings, State business entity register, State mover licence, Google, Yelp.
| Source | Status | Date | Link |
|---|---|---|---|
| Company identity | Checked — record readFederal registration USDOT 3810402 corroborated (the USDOT number its website prints, matched to this business). | — | — |
| Company website | Checked — record read6 page(s) of the company website read. | Oct 9, 2026 | View source |
| FMCSA registration (SAFER and MOTUS) | Checked — record readSAFER and MOTUS records read for the verified USDOT. | Oct 13, 2026 | — |
| FMCSA complaint history | Checked — record readProtect Your Move complaint history read. | Oct 13, 2026 | View source |
| FMCSA safety record (SMS) | Checked — record readSMS inspections, crashes and enforcement cases read. | Oct 13, 2026 | View source |
| FMCSA insurance filings | Not available when checkedFMCSA Licensing & Insurance open data (data.transportation.gov), read 2026-10-13 for USDOT 3810402 (MC1374920); the legacy L&I files are frozen at 2026-05-14 and the MOTUS files are as of 2026-10-12 (no MOTUS file holds a record for this USDOT): no cancelled, replaced or transferred insurance filing; 0 filings listed as active or pending in the MOTUS insurance file; 0 authority actions; 0 revocation or suspension orders. FMCSA's open data shows this USDOT's filing history only up to 2026-05-14: the legacy L&I files stopped updating that day, and the MOTUS files, which hold later changes, list no record for this USDOT. A filing change after 2026-05-14 was not available when checked. | Oct 13, 2026 | View source |
| State business entity register | Not available when checkedCalifornia Secretary of State bizfile Online: not available when checked. | Oct 9, 2026 | — |
| State mover licence | Not available when checkedCalifornia Bureau of Household Goods and Services (BHGS): the source was not available when checked. | Aug 30, 2026 | — |
| Not available when checkedgoogle: Google Maps answered with a list of businesses rather than this one. Google listing details have not been verified for this report.. | Oct 9, 2026 | — | |
| Yelp | Not available when checkedyelp: a same-name listing in the same city was found, but Yelp pages cannot be read, so its phone/website/address anchors could not be confirmed; its metrics are not attributed. | Oct 9, 2026 | View source |
| BBB | Checked — record readbbb: listing identity confirmed by website, address. | Oct 9, 2026 | View source |
| BBB complaints and reviews in full | Checked — record readEvery exposed BBB page retained: 96/96 reviews, 1/1 public complaints. | Oct 9, 2026 | View source |
| Trustpilot | Checked — no match in the recorded scopetrustpilot: bounded search found no matching listing; this is not proof none exists. | Oct 9, 2026 | View source |
| Phone, address and identifier search | Checked — record read5 identifier search(es) without the company name; 38 lead(s), 5 under another name. | Oct 9, 2026 | — |
| Related entities | Checked — record readOther-name leads evaluated by the linkage engine and the follow-up lane. | Oct 9, 2026 | — |
| Follow-up on unresolved leads | Checked — record read2 follow-up question(s) researched; 2 remain unresolved or only partly resolved. | Oct 9, 2026 | — |
Ledger evaluated Oct 13, 2026.
Report assembled Oct 13, 2026. First published Oct 12, 2026. This report pulls from 231 pieces of information across federal, state, review, and identity sources. Check each source's date for when its information was observed.
NMB does not invent facts. When a section reads "—" or "this check has not run yet," that means we have not been able to verify the information from a primary source. It does not mean the answer is good or bad.
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